How to resolve audio and microphone issues on your Galaxy device
If you encounter audio and microphone challenges on your Samsung phone, you might experience crackling noises or encounter unclear sounds in your recordings due to microphone issues. Examine whether this problem is hardware-related, software-related, or specific to a particular application.
Take off all accessories
Detach anything inserted into the headphone jack, such as selfie sticks, and remove any connected phone cases. Additionally, remove third-party cases, protective films, skins, adhesives, or any other accessory that typically makes contact with your phone.
Ensure cleanliness of your phone's microphone
If foreign objects, such as an attachable protective cover or the protective vinyl placed on the phone before purchase, block the microphone hole at the bottom of your phone, it may hinder the phone's ability to recognize your voice effectively. Ensure there are no foreign objects obstructing the microphone hole, and retry after removing any obstacles you identify.
If your phone is linked via Bluetooth to wireless headphones or a wireless speaker, the audio may be redirected.
Navigate to Settings > Connections > Bluetooth.
If your phone is connected to another device through Bluetooth, the audio may be playing through that device.
A simple restart may resolve your issue. After restarting, assess outgoing sound during calls or attempt a voice command for Bixby or Google Assistant. Execute the following steps to restart your phone:
- Swipe down from the top of your phone’s screen to open the Quick Panel.
- Tap the Power icon, and then select Restart.
Record something
After the phone or tablet completes the booting process, utilize the voice recorder or camera to capture a brief audio clip.
Play the recording
Review the clip to check if the problem has been resolved. If the recording quality is satisfactory, your microphone is functioning properly. In such a case, one of the connected accessories or recently downloaded apps may be the cause of the issue.
Test the microphone in safe mode. If there are no issues in Safe Mode, it may be a problem triggered by a third-party app installed on your phone. To identify the app causing the issue, try uninstalling apps in the order of their last installation.
Open Quick Settings by tapping the Power icon at the top of the screen.
Touch and hold the Power Off option until the Safe Mode icon is displayed.
Tap Safe mode. If you've successfully entered Safe mode, you will see Safe mode displayed at the bottom of the screen.
If the device functions properly in Safe Mode, it's likely that an app is causing the issue. Remove recently downloaded apps one by one until the problem is resolved. If the problem persists even when your device is running in Safe Mode, it may not be related to an app.
To exit Safe Mode, simply restart your device.
If you've attempted all the troubleshooting steps mentioned above and your phone still fails to boot up, locate an Authorized Service Center nearby or book a repair to expedite the process.
Note:
- Device screenshots and menus may vary depending on the device model and software version.
- If you still need more assistance, please call our contact center and our helpful agents will help you.
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