Samsung smart watch doesn't charge or power on
If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself.
To force a reboot on your watch, press and hold the Home key (Power key) and Back key simultaneously until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears.
The length of time you need to hold down the buttons varies by device. It may take up to 30 seconds for "Rebooting..." to appear on some watch models.
When the Rebooting message appears, release the keys you were holding down. The watch screen will go dark, and then the watch will reboot.
If the watch is connected to your phone, the devices will temporarily disconnect during the reboot.
If you're rebooting your watch to fix a problem, be sure to check for software updates on your watch and the Galaxy Wearable app once the reboot is complete.
If the watch cannot restart due to physical damage, like a stuck button, please visit the Service Center to request service.
The actual charge time may vary depending on the charger's condition and the watch's state. Only use Samsung-approved USB cables, wall adapters, and wireless charging docks specifically designed for your watch. Unapproved chargers or cables can also cause damage.
Make sure you are using the charging dock that is designed for your watch's model. Otherwise, it may not charge properly. For example, the Galaxy Watch Active cannot properly charge or may not charge at all on the charging dock for the original Galaxy Watch.
Connect the charging dock to an approved Samsung wall adapter. Make sure you are using the same dock as the one that was included with your watch.
Place the watch on the appropriate charging dock. However, if you're using a Wireless Charging Duo Stand or Wireless Charging Pad, lay the watch flat on the charging surface with the screen facing up.
Some metal watch bands may interfere with charging, causing poor charging speed or excess heat. Remove the band while charging if you encounter these issues.
Allow the watch to charge for at least 1 hour. If the watch's charging indicator doesn't appear on the display, press the Home key (Power key) once.
If a charging error occurs, the charger's LED will flash red or the watch screen will display a message. Remove the watch from the charger, and then properly place it back on the center of the charging surface.
If the watch heats up while charging and powering on, disconnect the watch from the charger and close any running apps. Wait until the watch cools off before charging it again.
Using the watch while charging may cause the battery to charge more slowly. Some features may be unavailable.
After the watch has been charged for 1 hour, remove it from the charging dock. If the watch is powered off, press the Home key (Power key) to power it on.
- If the watch powers on, it needs to be charged. If it isn’t fully charged, power it off and then reconnect it to the wireless charging dock.
If the watch fails to power on or charge after performing the troubleshooting steps above, the watch and charging dock will need service. Please visit the Support Center to request service.
Note: If you have any questions after verifying the above-mentioned check-list, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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