Samsung SmartTag error codes
Your valuables can be fitted with SmartTags so that you can quickly locate them when you need them most. SmartTags are able to communicate with your Galaxy tablet or smartphone.
You can still find your SmartTag using offline finding in "SmartThings Find" if it is outside of this range. When registering and connecting a SmartTag, it can be frightening to see a string of numbers or letters, but don't be alarmed—these are only error codes. We'll help you understand the code and make sure your Smart Tag is correctly attached.
Please refer to the troubleshooting guide in the below table for each error code:
|
Error Code |
Error Detail |
troubleshooting |
|---|---|---|
|
84-001 |
Failure during get location list from SmartTag Server |
It can be temporary server error or network error , so try again |
|
05-300 |
Device is not discovered during 5min when onboarding starts from Catalog. Most of this case, wrong Category of device is selected by user or device is not discovery mode |
You should select correct device category ( By using QR Scanning proper category can be selected ) How to make device to discovery mode - OOBE : Pressing center button make device to discoverable - Used case : Resetting device make to discoverable - ETC : Check battery status |
|
04-201 08-001 08-002 08-003 08-200 08-201 08-202 |
Connection failure occurs between device and mobile, or error happens during read/write information from device |
Move closer devices between mobile phones. If error keep happening , then reset device and try again Send the error report with QR code image & mobile log on the SmartThings App. (For only 04-201) If this error keeps happening, it’s needed to check if the device has a defect or not. |
|
81-001 |
Pre-information of device is not registered on server |
If this error keeps happening, then get a photo of QR code printed on the rear side of the package and escalate to HQ. This can be checked only in server side |
|
84-002 85-300 |
Temporary server error |
Check Mobile network status or restart app and try again |
|
08-200 14-005 |
User confirmation timeout During onboarding, the user needs to press the center button of the device. If user don’t press button within 2min this error occurs |
User needs to press device center button in time If this error keeps happening, it’s needed to check if the device has a defect or not. |
|
85-001 |
Error during register device to server |
If this error keeps happening, then get a mobile log with the serial of device and user email address. This can be checked only in server side |
|
08-203 |
Failure to write server information to device |
Move closer devices between mobile phones. If error keep happening , then reset device and try again If there remain device card in dashboard delete device card and then try again |
|
08-204 |
Timeout during read/write data to device |
Move closer devices between mobile phones. Restarting mobile or resetting device and then retry |
Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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