The Samsung smartwatch experiences unexpected shutdowns.
In case of an unexpected shutdown of your watch, the primary reason is usually a low battery. However, other factors that can contribute to this issue include using an incorrect charger, outdated software, or the presence of corrupted third-party apps.
Follow troubleshooting steps below:
To force a reboot on your watch, press and hold the Home key (Power key) and Back key at the same time until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears.
The length of time you need to hold down the buttons varies by device. On some watch models, it may take up to 30 seconds for "Rebooting..." to appear.
When the Rebooting message appears, release the keys you were holding down. The watch screen will go dark, and then the watch will reboot.
If the watch is connected to your phone, the devices will temporarily disconnect during the reboot.
Note: The actual charge time may vary depending on the charger's condition and the watch's state. Only use Samsung-approved USB cables, wall adapters, and wireless charging docks specifically designed for your watch. Unapproved chargers or cables can also cause damage.
Make sure you are using the charging dock that is designed for your watch's model. Otherwise, it may not charge properly. For example, the Galaxy Watch Active cannot properly charge or may not charge at all on the charging dock for the original Galaxy Watch.
Connect the charging dock to an approved Samsung wall adapter. Make sure you are using the same dock as the one that was included with your watch.
Place the watch on the appropriate charging dock. However, if you're using a Wireless Charging Duo Stand or Wireless Charging Pad, lay the watch flat on the charging surface with the screen facing up.
Some metal watch bands may interfere with charging, causing poor charging speed or excess heat. Remove the band while charging if you encounter these issues.
Allow the watch to charge for at least 1 hour. If the watch's charging indicator doesn't appear on the display, press the Home key (Power key) once.
After the watch has been charged for 1 hour, remove it from the charging dock. If the watch is powered off, press the Home key (Power key) to power it on.
Follow the steps below depending if you want to use the Galaxy Wearable app or the watch itself:
Galaxy Wearable: From your phone, open the Galaxy Wearable app, and then tap Apps. Depending on the connected watch, it may be necessary to tap the SETTINGS tab.
Watch: Press the Home key (Power key) on the watch to access the Apps screen, and then swipe to the apps you want to uninstall.
Follow the steps below depending if you want to use the Galaxy Wearable app or the watch itself:
Galaxy Wearable: Tap Manage apps. Tap the app you'd like to uninstall, and then tap Uninstall. Then, tap Uninstall again to confirm.
Watch: Touch and hold the Apps screen, tap the Delete icon next to the app, and then tap the checkmark to confirm.
Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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