Samsung TV HDMI ports are not working
Samsung TV HDMI ports can stop working due to various reasons, such as TV malfunction, faulty HDMI cable, or problems with the connected device. Symptoms can include no HDMI connection, poor picture quality, and audio issues. Troubleshooting may be needed to fix the problem, and the user manual or manufacturer website can be consulted for guidance.
If the connected device does not show up on the Samsung screen, you could be having an issue with the HDMI ports on your TV.
Follow the below troubleshooting steps to check the HDMI ports:
Check that your connected device is actually powered on. If it doesn't turn on, you need to contact the manufacturer of your external device.
When your device is connected to your TV, you have to set the source on the TV to the same port you connected your device to. For example, if you connected your Xbox to the port labeled HDMI 1 on the back of your TV, then you need to set your TV's source to HDMI 1.
Disconnect the HDMI cable from the back of the TV and the external device. Then reconnect it firmly to the external device first, then connect it to your TV.
If it still doesn't work, try the cable at a different port. Don't forget to select the new source.
- If it works in a different port, your external device and HDMI cable work, but there seems to be an issue with the original HDMI port and you need to schedule a repair.
- If it doesn't work, continue troubleshooting.
Use a different HDMI cable to connect your external device to the TV.
If the external device support 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution.
- If the new device works, the issue is with the original device. Contact the manufacturer of the original device for further assistance.
- If both devices do not work, and all other steps have been completed, the TV requires service.
You can use the HDMI Cable Test function built into your TV to check for abnormalities in the connected HDMI cable.
Step 1. Press the Home button on your remote control and navigate to Settings > Support.
Step 2. Select Device Care.
Step 3. Select Self Diagnosis.
Step 4. Select HDMI Troubleshooting from the menu.
Step 5. Check the connected HDMI ports in sequential order.
Note:
The menu navigation path may vary depending on the TV model.
Note:
- If you are having trouble with your Samsung Smart TV, you should always check to see if there are any software updates available as these may contain a fix for your problem.
- After performing all the troubleshooting steps, and the HDMI ports are still not working on your TV, please call our contact center to request repair service.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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