Troubleshooting Remote Control Issues
The remote control is an indispensable tool that brings convenience and control to our entertainment systems. It allows us to navigate through channels, adjust settings, and access our favorite content with ease.
When the remote control isn't working, these steps may help resolve the problem
The remote control does not work.
The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the
and 
buttons simultaneously for 3 seconds or more. Also, if the remote control does not work properly or its response is very slow, the battery might be low or dead.
• Charge the remote control by using the USB port (C-type) on the bottom, or turn over the remote to expose the solar cell.
– You can check the remaining battery of the Samsung Smart Remote with a solar cell in 
> Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
• If the remote control has batteries, replace them with new ones.
External devices cannot be operated with the TV remote control.
Check the cable connection between the TV and external devices.
When the symptom persists, set it manually in > Menu > Connected Devices > Universal remote setup.
Note:
- If you encounter TV picture problems, check Troubleshooting Picture Issues on Your TV.
- If you still need more assistance, please call our contact center and our helpful agents will help you.
* This feature is only available on specific models. Please refer to your user manual for more information
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