What to do if there is no sound when connecting the Samsung TV to the sound bar?
The connection between the TV and the sound bar may be affected by external devices, such as wireless routers. and it may lead to no sound or the sound breaking up when connecting the TV to the sound bar.
If a wireless router is placed too close to the Bluetooth speakers, its sound quality might be affected.
Place the Bluetooth speaker as close as possible to the TV, and ensure that your wireless router is not too close to the Bluetooth speaker.
When the wireless router uses a frequency range of 5 GHz, you can minimize the interruptions.
Note: the eARC function is available only when the soundbar or A/V receiver supports the eARC function.
Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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