Samsung ice bucket is stuck or has a block of ice
Samsung refrigerators are known for their innovative features and reliable performance, but occasionally, you may encounter problems with your ice bucket. This comprehensive guide will walk you through the steps to troubleshoot and resolve the issue, ensuring that you can enjoy a steady supply of ice whenever you need it. Whether you're dealing with a jammed ice bucket or a solid block of ice, we've got you covered with clear instructions and helpful tips to get your Samsung refrigerator back to its optimal functionality.
Note: The provided information refers to refrigerators sold in Canada. The available settings and options may differ for appliances sold in other countries.
Most ice buckets can be removed by pulling them straight out. Some models may need to be slightly lifted up before removing. If you aren't sure how to remove it, look in your user manual to make sure you are removing it correctly.
If the ice bucket can't be easily removed, it's more than likely frozen. If this happens, do not use force to remove it, or use anything such as a hair dryer to defrost it. Please contact us if you need further assistance.
Some ice makers are found in the freezer compartment instead of the refrigerator compartment. If a block of ice forms in the freezer compartment's ice bucket, clear the ice away and look for a white wire hanging down from the ice maker. If you see this wire, please contact us.
If you don't see the wire, then it's possible the ice is from a spill in the ice bucket. Continue to use the refrigerator, and if another block of ice occurs, service is required - in this case, visit the Service Centre to request service.
If your ice maker is frozen over with a sheet of ice, please contact us.
For Family Hub refrigerators and other smart fridges that can connect to SmartThings, we have released a firmware update that can help prevent and possibly resolve this issue. Simply connect the fridge to SmartThings and the firmware will update itself. We highly recommend keeping your fridge connected at all times to ensure it receives the latest updates.
We are here to provide additional assistance and support. Please don't hesitate to reach out to us if you need further help.
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