The quality assurance policy for the SAMSUNG LCD business states that the company is committed to "providing products and services that will ultimately bring success to our customers."

This is achieved through a strong emphasis on a global customer focus, frequent communication and comprehensive performance measurements.

The SAMSUNG LCD Business has defined four perpetual action items to help in defining and achieving the company's quality assurance mission.

• To observe the rules of quality control and have an effective system in which to maintain them
• To put ourselves in the customer's position when making decisions
• To ferret out a problem from its roots
• To apply Six-Sigma methodology to process improvement at every step

To fully harness the many advantages of localization and coordinated logistics, the Samsung LCD Business has expanded after-sales service centers abroad. In the U.S., Europe, and Asia, Samsung LCD operates quality assurance facilities in the service centers.

Each service center serves a local market, as well as an entire region with the most advanced facilities and highly experienced technicians. The Samsung electronics LCD business is committed to providing the leading edge in after-sales services to our customers.