Samsung Pay
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Introducing Samsung Pay
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Introducing Samsung Pay

Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases almost anywhere^.

Simple Simple
Secure Secure
Works almost anywhere Works almost
anywhere^
Simple to use
Simple to use
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Simple to use

Security
Security
Play Video

Security

Works almost anywhere
Works almost anywhere
Play Video

Works almost anywhere^

Simple, Secure and Works Almost Anywhere^.

Samsung Pay – secure mobile wallet Samsung Pay – secure mobile wallet

Samsung Pay is now available on the above devices.
More compatible Samsung devices will be coming soon.


** Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro

Follow these steps to install and activate your Samsung Pay:

1
Ensure your device software is updated to the latest Android version
Galaxy S8 | S8+ Other Models
Samsung Pay is preloaded on your device. If you unable to find it, simply search and download Samsung Pay provided by Samsung Electronics in Google Play.
Step 1Click "About Device" in Phone Settings
Step 2Tap "Download updates manually"
Samsung Pay will be installed with the Software Update. You can then tap on the Samsung Pay application as shown below in the App screen to install Samsung Pay.
2
Click on Samsung Pay icon, download and install Samsung Pay app
Samsung Pay icon can be found in Apps Folder.
3
Launch the Samsung Pay app and sign in with your Samsung Account
Currently, American Express® Cards issued by American Express®, and Mastercard® and Visa credit cards from Bank of China (Hong Kong), Citibank, Dah Sing Bank, DBS Bank and Standard Chartered Bank are compatible. More card issuers will be added progressively.

Click here to learn more about Samsung Account

Simple to use

It takes just 3 simple steps to use Samsung Pay.

Swipe Up

Swipe up

to launch Samsung Pay

Authenticate

Authenticate

with your fingerprint, PIN or Iris

S7 Phone Tap

Tap

your phone on the
terminal to pay

Iris authentication on Galaxy S8+ and Galaxy S8 only.

Widely accepted

Samsung Pay supports both Near Field Communication (NFC) and Magnetic Secure Transmission (MST) technologies. It represents that consumers can use Samsung Pay at almost any merchant accepting credit cards in Hong Kong, making shopping or dining easier and more convenient than ever before.

Mobile payment on MST devices

MST

Magnetic Secure Transmission*

Accepts payments of any value

(Subject to cardholder's credit limit)

Mobile payment on NFC devices

NFC

Near Field Communication#

Most accept payments of up to S$100

Our wide range of participating banks, issuers and network partners

Banks and Issuers

Bank partners

Network partners

Network partners

Pay with total peace of mind

Iris authentication
|
Fingerprint authentication
|
PIN authentication

Payments can also be authorised through highly secure fingerprint authentication, so only you can allow transactions with Samsung Pay.

With our pioneering Iris technology, your payment is even easier than before - simply select Iris, look at your phone to authenticate, and then pay.

  • Swipe up
    Step 1

    Swipe-up

  • Select card Pay with fingerprint
    Step 2

    Scroll left or right to
    select your preferred card

  • Scan your iris
    Step 3

    Scan your Iris

  • Complete transaction
    Step 4

    Tap to complete transaction

You can also authenticate your identity with a 4-digit PIN code instead of using your iris or fingerprint.

  • Swipe up
    Step 1

    Swipe-up

  • Scan your fingerprint Pay with fingerprint
    Step 2

    Scroll left or right to
    select your preferred card

  • Enter your pin
    Step 3

    Enter your Samsung Pay PIN

  • Complete transaction
    Step 4

    Tap to complete transaction

Samsung Pay tokenisation

Digital Tokenisation

Every transaction uses an encrypted digital token for added security.

Samsung Knox

Samsung Knox

The industry-leading Samsung Knox security platform monitors malicious software and activities on the Galaxy devices installed with Samsung Pay.

Add Credit and Membership Cards

To add your credit cards or membership cards into Samsung Pay, simply scan or manually enter card details. You have them right by your side, always. Wherever you go, you'll be able to enjoy an array of remarkable spending offers.

How to add a credit card
|
How to add a membership card

Add your favourite membership cards in 4 simple steps.

  • Swipe up
    Step 1

    Tap “Add” in Samsung Pay application

  • Scan your fingerprint
    Step 2

    Select “Add membership cards”

  • Enter your pin
    Step 3

    Select the merchant,
    or add a card not listed

  • Complete transaction
    Step 4

    Scan the barcode or QR code,
    or enter the member number manually

Add credit cards to experience Samsung Pay – the simple and secure way to pay.

  • Swipe up
    Step 1

    Tap 'Add credit cards' in Samsung Pay

  • Scan your fingerprint
    Step 2

    Scan the credit card

  • Enter your pin
    Step 3

    Or enter the card information manually. If your has bees been scanned, just supplement the information as required. Some Card Issuers might require you to provide an address.

  • Complete transaction
    Step 4

    Review the Terms of Service,
    then tap AGREE TO ALL

  • Swipe up
    Step 5

    Select a verification method

  • Scan your fingerprint
    Step 6

    Enter a verification code

  • Enter your pin
    Step 7

    Sign your card in the box

  • Complete transaction
    Step 8

    Card added. You can add another card.

Welcome Samsung Pay to your business

Accepting Samsung Pay is easy. If you are accepting credit cards, you are all ready for Samsung Pay! Simply send us an email for merchant guidelines and decals for you to show your acceptance.

Email us

Frequently asked questions

  • Overview
  • Getting started
  • How it works
  • Security
  • Technical
  • Membership
What is Samsung Pay?
Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases almost anywhere.
Leveraging a new proprietary technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC), Samsung Pay makes mobile payment more accessible to both merchants and customers.
How does Samsung Pay work?
Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enables the Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+ and Galaxy Note5 to make secure transactions with almost every card terminal in the world.

You can also use NFC payment capability to pay at supported contactless card reader with your Galaxy C9 Pro, Galaxy C7 Pro and Galaxy C5 Pro.
Which devices will support Samsung Pay?
Samsung Pay is now available on the following devices: Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro and Galaxy C5 Pro.
Model NFC1 MST2
Galaxy S8+
Galaxy S8
Galaxy S7 edge
Galaxy S7
Galaxy S6 edge+
Galaxy Note5
Galaxy C9 Pro  
Galaxy C7 Pro  
Galaxy C5 Pro  

1. Near Field Communication (NFC)
2. Magnetic Secure Transmission (MST)
In which countries Samsung Pay are available?
Samsung Pay has launched in South Korea, the United States of America, China, Spain, Singapore, Australia, Puerto Rico, Brazil, Russia, Thailand, Malaysia and India. Samsung is working to expand Samsung Pay to additional regions.
Can I use Samsung Pay in foreign countries?
With Samsung's advance proprietary technology Magnetic Secure Transaction (MST), Samsung Pay can be used almost everywhere around the globe. Please check your card issuer’s policies for transactions in foreign countries. If you can use your current plastic card in the country you are travelling to, you should be able to use the same enrolled card in Samsung Pay to make a payment.

The use of Samsung Pay in each place is subject to the laws and regulations of the service territory and any other rules determined by the relevant merchant, payment processor, payment network, regulator, and government authority. You should check the service availability for your region before use of Samsung Pay.
Why should I use Samsung Pay instead of my physical cards?
Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Pay adds a level of security to your payment information that physical cards do not have.
I want to know details of Samsung Pay promotions held previously.
You can review the details of Samsung Pay promotions held previously.

> Samsung Pay Early Access Program Promotions
Where can I use Samsung Pay?
Samsung Pay can be used at almost anywhere. With our properity Magnetic Secure Transmission (MST) technology, merchant that does not equipped with contactless card terminal can still accept Samsung Pay
How do I make in-store purchases with Samsung Pay?
  1. Initiate Samsung Pay by either swiping-up on the screen or opening the Samsung Pay app.
  2. Select the card you want to pay with by swiping left or right.
  3. Authenticate using your iris, fingerprint or with the 4 digit Samsung Pay PIN. Place your phone to near the card reader or NFC reader to complete the transaction.
Can Samsung Pay make online or in-app purchases?
Not currently. Samsung Pay is focused on enabling simple and secure in-store payments. Online and in-app purchases will be considered for future releases of Samsung Pay.
Am I eligible for the offers and promotions provided to other contactless payment method?
Use of Samsung Pay may eligbile for promotions provided from time to time from Credit Card Network and Card Issuers. For details, please contact the promotions provider.
How can I cancel a payment made using Samsung Pay?
Cancelling a payment made with Samsung Pay is the same as a physical card. The exact process depends on the policies of your card issuer and the merchant you made the purchase from.
How do I return a purchase if I used Samsung Pay to make the payment?
All purchases made with Samsung Pay can be returned according to the store’s policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the card reader or the NFC reader to complete the return.
Do I need to have an active internet data connection for Samsung Pay to work?
Samsung Pay requires an active internet connection for card registration and activation. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information. It is suggest that the device should connect to the internet once per day to ensure that Samsung Pay stays up to date.
How can I keep track of purchases I've made with Samsung Pay?
The last 10 transactions* made with Samsung Pay are viewable in the Samsung Pay app. Simply tap on a registered card in the app to see the Samsung Pay transactions made with that card**. Additionally, a real-time*** push notifications with transaction details will be sent after each Samsung Pay purchase.

*Some cards will display the last 20 transactions
**Transaction information is not provided for all cards
***Real-time push notifications require an active internet connection.
For some cards, Samsung Pay is not keeping track of purchases I have made using the app. Is there an issue with the app or my card?
No. Transaction history may not be available for selected card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer.

In these cases, you can open your card issuer’s app from the Samsung Pay if you have the app installed on your device; or visit your card issuer’s website to view transaction information.
The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?
No. The card displayed in Samsung Pay may not always exactly match the physical card.
The key points to look for are:
  1. The Card Issuer (E.g. Bank A, Bank B, Bank C)
  2. The Card Network (E.g.VISA or MasterCard or American Express)
  3. The last four digits of the physical card.
What should I do if I lose my original payment card and then receive a replacement card?
The cards in Samsung Pay are digital versions of your physical cards. If you lose your original card and receive a replacement, you may need to remove the respective card from Samsung Pay and register the replacement card again.

For your convenience, many card issuers will link your new physical card to your digital card in Samsung Pay. This allows you to continue using Samsung Pay while you wait for the new physical card to arrive.
What should I do if I receive a renewal card as the original card has expired?
The cards in Samsung Pay are digital versions of your physical cards. If you receive a renewal card to replace your expired card, you may need to remove the respective card from Samsung Pay and register the replacement card again.

For your convenience, many card issuers will link your new physical card to your digital card in Samsung Pay.
How can I report when error occurs?
Please click the "Contact us" button in the Samsung Pay application. You can also contact our customer service at hk.spay@samsung.com or +852-2121-9088
Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the digital card that has been assigned to your device for that card. If you wish to suspend your physical card, please contact your card issuer for assistance.
How is my default payment card in Samsung Pay determined?
There is not a "default" card in Samsung Pay. When you open the app or activate the favourite cards by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.
What is the "Retry" button I see when I am trying to make a payment?
The “Retry” button appears when the countdown timer is coming to its end and the device has not detected an NFC payment or has not received a notification of a successful payment.

The “retry” button allows you to extend the transaction time for once, without reauthorizing using your iris, fingerprint or PIN.

The retry button will not be shown when an NFC transaction is completed, or if a payment success notification is received.
If the merchant refuse to accept Samsung Pay, what should I do?
Please click the "Contact us" button in the Samsung Pay application. You can also contact our customer service at hk.spay@samsung.com or +852-2121-9088
The cashier is asking me for the last four digits of my card number. I provided them the number, but the transaction failed. What went wrong?
In rare cases, the merchant may ask you for the last four digits of the card number.

You will need to provide the last four digits of the digital card number, instead of the last four digits of the physical card. For ease of use, it is located on the left side of the card in the favourite cards screen, and in the main app when viewing your registered cards.
What do I need to use Samsung Pay?
To use Samsung Pay, you need:

A compatible Samsung device*
A supported payment card from a participating bank
A Samsung account
Registered iris, fingerprint or Samsung Pay PIN
To be located in the country of the participating card issuer**

*If compatible, newer devices will have Samsung Pay preloaded
**For the verification purposes, you shoudl locate in the same region of the participating bank when adding a payment card in Samsung Pay
My mobile phone comes with Samsung Pay but I cannot use it, why?
Samsung Pay is customized for every region for the best customer experience. If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay.

For device purchase from Hong Kong and Macau, you will need to install a Hong Kong SIM card to use Samsung Pay as the service is not yet available in Macau.
Where can I download and install Samsung Pay?
Please obtain the Samsung Pay application with the procedure as described below.

Galaxy S8+ and Galaxy S8
Samsung Pay is already preloaded on your device. If you're unable to find it, simply go to Google Play to download the app.

Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5 and Galaxy C9 Pro
  1. Go to Phone Settings
  2. Click "About Device"
  3. Tap "Download updates manually"


Samsung Pay will be installed with the Software Update. You can then tap on the Samsung Pay application as shown below in the App screen to install Samsung Pay.
How can I add my card?
Cards can be added by scanning your card with Samsung Pay or inputting the card information manually. Then, depending on the policies set by your card issuer, Samsung Pay will verify your identity through a text message, email or a phone call.
How many bank cards can I add into Samsung Pay? Which are the supported bank cards?
You can add up to 10 bank cards at Samsung Pay.
The following are supported bank cards:
Card Issuer Credit Debit
American Express  
Bank of China (Hong Kong) Mastercard  
Visa  
Citibank Mastercard  
Visa
Dah Sing Bank Mastercard  
Visa  
DBS Bank Mastercard  
Visa  
Standard Chartered Bank Mastercard  
Visa  
Can I add the same card with more than one device using Samsung Pay?
Yes. The total number of devices you can add a card to may vary. Contact your card issuer for more details.
How long will it take for my card to activate after adding it to Samsung Pay?
The average time between the completing application to activiate should be within minutes, but can take up to 10 minutes if any additional verification requirements are needed.

If this amount of time has been exceeded, remove the card from Samsung Pay and add it again. Contact your card issuer for assistance if you continue to encounter delays.
When I attempt to add a card to Samsung Pay, a message is telling me that it cannot provision my card and to contact my bank. What can I do?
We suggest contacting the card issuer for further information. Not all card types are eligible to use with Samsung Pay.

Additionally, there may be other items required prior adding a card with the Samsung Pay service. Only your card issuer will have these details.
Can I use Wi-Fi to add my card in Samsung Pay?
Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when adding the card over Wi-Fi, we suggest switching to a mobile data connection.
Can I add a card when I am outside Hong Kong?
Yes. However, your device will require to install with a Hong Kong Mobile SIM Card to install and activate Samsung Pay. You are strongly recommend to add your card to Samsung Pay in Hong Kong.

Attempting to add and activate a card while you are outside Hong Kong may also require you to contact your card issuer during the process.
How do I remove my card from Samsung Pay?
You can delete your card by selecting the card in the Samsung Pay application, tap the menu icon at the top right hand corner, then tap "delete card".
How secure is Samsung Pay?
When you add a card to Samsung Pay, a device specific digital card is allocated by Samsung Pay and Card Network through tokenization represents your physical card. The digital card is stored in Secure Envionment using Samsung Knox technology to protect yoru payment information. Your physical card details are not stored by Samsung Pay except the last 4 digit of your card number for easy identification.

During payment, Samsung Pay app verifies your identity with your Iris, Fingerprint or a 4 digit Samsung Pay specific PIN, to ensure each payment is authorised by you.
What is Tokenization?
Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific digital card, or ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
What is a Secure Environment, or Trusted Execution Environment?
A Secure Environment is a physically segregated environment in the phone which carries out secure operations such as iris and fingerprint authentication and storing payment information. Normal applications has no access to the information in a Secure Environment.
How is Samsung Knox used with Samsung Pay?
Samsung Knox runs scans to see if your device is secure. Samsung Knox will permanently disable Samsung Pay on a compromised device in order to protect your payment information.
Does Samsung Pay store my personal/payment information on a server or my device?
No. Samsung does not store your payment information on a Samsung server or the device.
Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer.
Only a device-specific digital card, which is used to replace your sensitive payment information, is stored on the device.
What should I do if my device is lost or stolen?
If your device is lost or stolen, you can use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device). For details please visit
https://findmymobile.samsung.com
Does Samsung Pay have access to my bank accounts?
No. Samsung Pay does not have access to your bank accounts.
Will my Samsung Pay information still be on my device if it is formatted?
No. Formatting your device will remove all bank cards registered to your device.
If I would to switch phones, do I need to add the cards all over again?
You would need to register your cards again if you were to change your phone as no data will be stored in the application.
How do I use "Find My Mobile" to manage Samsung Pay?
If your device is lost or stolen, your payment information will not be accessible without your iris, fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.
What permissions is needed to use Samsung Pay?
When using Samsung Pay, we will obain your permission to access the following service.

Phone:
Validate if the phone is eligible for using Samsung Pay

Contacts:
Access the Samsung Account logged in to your device

Camera (optional):
To scan your bank cards and membership card so you can add them to Samsung Pay easily
What is MST?
Magnetic Secure Transmission or MST, is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.

However some card reader may not able to accept a MST based transaction due to software and hardware limitations.

American Express is a MST-first issuer. Card members can use Samsung Pay at almost any eligible American Express merchant via MST or NFC. Should customers have any questions, please contact American Express customer service hotline.
What is NFC?
Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.
What is the difference between MST and NFC technology?
For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that almost all merchants can accept MST, which makes Samsung Pay the most accepted mobile payment service on the market.
Which is more secure, MST or NFC?
In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected using tokenization.
How close does the device have to be to the card reader for MST to work?
The device must be placed within 5cm of the card reader in order for MST to work.
How accurate is the fingerprint scanner?
The fingerprint scanner is very accurate. It has a “False-Acceptance Rate” less than .002%.
How accurate is the iris scanner?
The iris and fingerprint scanner is very accurate. It has a “False-Acceptance Rate” less than .00001%.
What happens if the device cannot recongize my iris or fingerprint?
You can enter the Samsung Pay PIN you created as a backup option. Samsung Pay will not accept iris or fingerprint authentication after 5 attempts, and will remove the data from the app and deregister all linked cards if there has been 20 consecutive attempts to authenticate using incorrect Samsung Pay PIN.
If I send in my phone for repair, do I have to reset Samsung Pay?
We strongly recommend reset the Samsung Pay App and / or reset your mobile device through "Factory Data Reset" before visiting our service centre for repair.

All payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your bank card again.
If I reset my device, what happens to my Samsung Pay service?
When performing a factory data reset, all bank card in Samsung Pay will be deleted. You will need to set up and add your bank card into Samsung Pay again.
What should I do if I have an issue adding a card to Samsung Pay?
Please contact the card issuer and verify you are adding an eligible payment card. Some cards from participating card issuer may not be supported in Samsung Pay.

Samsung Pay also requires an active internet connection when adding each card. Verify that you are connected to the internet via a Wi-Fi network or your mobile data connection.
How can I add a membership card to Samsung Pay?
In Samsung Pay, select “Add” on the top right-hand corner in Samsung Pay and tap on “Add membership cards”. Search for and select a merchant from the merchant list. You can scan your membership card or manually enter the respective card number.
Alternatively, click on "membership cards" in Samsung Pay to add your membership card.
What if I can't find a membership card that I want in the list?
You can add a card manually by selecting “Add a card that is not in the list.”
Can I register membership cards without barcodes?
Yes. To do so, click “Add a card that is not in the list”. Take a picture of the front and/or back of the card and fill in the relevant information.
How many membership cards can I add?
You can add as many membership cards as you wish; however, only a total of 12 cards (membership and credit cards) can be added as Favourite Cards. You may select which credit and membership cards you would like to access with Favourite Cards by selecting “Settings”, then “Manage Favourite Cards”.
How do I present my membership card in Samsung Pay to the cashier?
Activate Favourite Cards when at the check-out counter or cashier. Swipe right or left to select the membership card. If your membership card is not added in Favourite Cards, select your card from the banner towards the upper right hand corner of the Favourite Cards screen. Tap on the card and show its barcode (top of screen) to the cashier.
Alternatively, you can select your card from membership cards list. Tap on "Tap to use card" and present the barcode/card number to the cashier.
What should I do if the membership is unable to scan my barcode correctly?
Should the barcode be unable to be scanned correctly, show the card number below the barcode to the cashier.

Have more questions?

Live Chat
OR
Call us at +852-2121 9088
^ Based on compatibility of Samsung Pay on Magnetic Secure Transmission (MST) and/or Near Field Communication (NFC) card terminal, card terminal may need software upgrades. Samsung Pay is exclusive to selected Samsung smartphone models, participating card networks, card issuers (credit and/or debit cards) and merchants.

You agree that the use of Samsung Pay in each place is subject to the laws and regulations of the region and any other rules determined by the relevant merchant, payment processor, payment network, card issuer, regulator, and government authority. You should check the service availability for your region before use of Samsung Pay.

* Devices supporting MST: Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+ and Galaxy Note5.

# Devices supporting NFC: Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro and Galaxy C5 Pro.

Some card issuers may not support all card types. Please contact your card issuer for details.

All video and images are for reference only.

Iris Scanner might not work properly due to environmental factors.

All other products and services mentioned may belong to their respective trademark owners.
X

To find out your Samsung Account

Go to phone Settings -> Accounts -> Click on Samsung Account

 

 

To create a Samsung Account

For Desktop,
Sign up here (Select Sign Up on the top right) - https://account.samsung.com/account/signUp.do

 

For Mobile,
Go to phone Settings -> Add Account -> Select Samsung Account