Smart Plaza

Terms & Conditions

1. Get top-up benefits worth up to ₹21000.00 with Samsung Smart Club

 

• “Offer”: Offer shall be valid for “Offer Period”, which starts from July 11th, 2022 until December 31st, 2023 (both days inclusive). Samsung India Electronics Pvt. Ltd. (“Samsung”) reserves the right to extend or annul the Offer Period at its discretion.
• Herein, Smart Club Member shall be entitled to receive one-time Exclusive Discount as per the terms and conditions mentioned below:

• “Offer Coverage”: Offer valid on purchase of eligible products including products given in Table  A by new & existing members of Smart Club during the Offer Period at Samsung Smart Café and Samsung Smart Plaza. (“Eligible Transaction”). Offer is not valid on refurbished products. The list of eligible products is given in Table A below:

 

 

• “Offer Details”: New & existing members of Smart Club who purchases eligible Products during Offer Period shall be eligible to receive exclusive benefit (upon enrollment into the program) which shall entitle them to avail additional discounts when the enrolled members redeem their Smart Club reward points on purchase of select Samsung products (as provided in the box below) respectively from Samsung Exclusive Stores i.e. Samsung SmartCafe and Samsung SmartPlaza.
• Members shall receive the offer eligibility communication mobile number registered with their Smart Club account.
• To redeem the additional discount, the enrolled member must use the Smart Club points

in his account on the list of products given in the Table B.

Table B

**See Appendix for SKU list

• To redeem the additional discount, the customer must use his/ her Smart Club points
• Additional discount can be redeemed within validity period from the date of eligible purchase. Validity period for various redemption products is given in Table B
• The benefit is non-transferrable, non- cashable and non- exchangeable and cannot be

applied / used in parts.

• This benefit can be availed only once by a customer during the Offer Period. If the benefit

is not redeemed within validity period, the same shall stand expired and will be forfeited and no claims shall be entertained against Samsung in this regard.

• This Offer is not available to (i) Bulk/ Commercial customers (ii) purchases made on Ecommerce websites/ applications (iii) Institutional customers (iv) Samsung Dealers (including their family members, employees – direct or indirect) and (v) Samsung Experience Consultants engaged at Samsung Smart Café and Samsung Smart Plaza.
• This offer shall be over and above all other prevailing offers, unless specifically mentioned.
• Member(s) agrees that Samsung shall not be liable for any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the Offer.
• Products are subject to stock availability. Samsung shall not be responsible or held liable for non-availability of any product for any reasons whatsoever.
• Samsung reserves the right to disallow redemption of benefit(s) in the event of suspicious/ fraudulent redemption including but not limited to attempt(s) of redemption by person other than Smart Club member who received coupon codes.
• Samsung reserves the right to modify / amend / withdraw the Offer or amend any terms and conditions of this Offer, at its sole discretion without any prior notice. Product images shown are for representational purpose only, actual may vary.
• Decision of Samsung in relation to the Offer and matter(s) incidental thereto shall be final and binding on the Participant. All disputes shall be governed by the laws of India. These Terms shall be governed by exclusive laws of India and the courts located at New Delhi shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer.

Appendix

Redemption products

2.Smart Club Loyalty Program: Up to 2% Reward Points

 

Samsung Smart Club Program (hereinafter referred to as “Program”), is a program conceived, owned and managed by Samsung India Electronics Private Limited (“Samsung” or “Program Owner”) and valid throughout India, except in regions prohibited by law and applicable on purchase select Samsung Product(s) only.
This Program is open only for Individual(s) customer(s) residing in India who has completed the age of 18, on purchase of Samsung product(s) and meeting the criteria(s) as specified by Samsung from time to time. No fee is payable by the Customer to enrol as a Member in this Program.
Program Benefits are valid exclusively on purchase of Samsung product(s) from select product categories and from select Samsung Brand shops, Samsung Digital Plazas, Samsung Smart Cafés (“Authorised Offline Stores”), Samsung Shop (samsung.com, “Authorised Online Store”) only.

Program Benefits shall strictly not apply to purchase made by or in or for - Bulk, Commercial, E-commerce websites/ online except for Samsung Shop (samsung.com), Institutional Consumer, Samsung Dealers (including their family members, employees – direct or indirect) and Samsung Experience Consultants (SEC) engaged at Outlets. (Refer Definition Section in Clause J).

A. Membership Tier(s)/Enrolment/Upgrade(s)

 

Note: Subject to the terms and conditions of the Program (as amended from time to time), Customer once enrolled as a Member under the Program, the membership would continue and be renewed automatically every 2 years except that the renewal at the same Tier shall be subject to meeting the criteria stated above on the renewal due date, failing which the Member would be downgraded to the next Tier.

B. Enrolment as Member

On eligible purchase(s) as per terms and conditions of this Program and as per the Tier purchase value stated above in Table I, for purchase from Authorised Offline Store, the Customer will be issued a unique ID Number printed on the invoice and notified via SMS/Email/WhatsApp on registered mobile number/e-mail address/WhatsApp, as provided at the time of purchase. This ID number is to be used by the customer in order to enrol themselves on the Program within 30 days of purchase..
Upon successfully completing the enrolment process using that ID number, the customer will finally be enrolled on to the program and can begin to reap benefits (basis their tier). Further, upon successful enrolment, this ID number will serve as the “Membership Number” for that customer thereafter.
Until the enrolment process is completed by the customer, this ID number will be of no utility to the customer, and the ID itself will expire at the end of the aforementioned 30 day period from the date of purchase, after which, it can no longer be used for enrolment.
Eligible Customers (Purchase >INR 15000) who purchased Samsung product/s through Authorised Online store (Samsung Shop/eStore) will be eligible to be enrolled on the loyalty program.
Upon receipt of the ID Number, the Customer has to mandatorily enrol himself/herself within 30 days:

• Authorised Offline Stores - from the invoice date of purchase
• Authorised Online Store – from the receipt of enrolment intimation

by logging on to https://www.samsung.com/in/web/loyalty-home with ID Number.
On enrolling as a Member after successful activation of account with Membership Number and Mobile number/Email-Id duly registered, member will be issued a membership e-card. Member(s) are requested to retain this e-card for any future transaction and to avail of the benefits/privileges being offered under the Program.
In a scenario where Member doesn’t have the e-card handy, Member’s mobile number registered at the time of membership enrolment will be used as an identifier. On every future purchase, Member would be required to produce membership e-card at billing counter prior to invoicing in order to earn Points.
In case the member intends to avail of the benefits/privileges being offered under the Program from Authorised Online Store, no e-card would be required. In such a case, a member would only be required to validate their membership using OTP received on their registered mobile number.
If the Customer does not enrol within the period of 30 days as stated above in clause B.2, he/she will not be eligible for enrolment as Member under this Program using the said purchase and the ID number so allocated will expire.
Additionally, enrolment as Member and availing of Program Benefits can only be done in the name of the person mentioned on the invoice issued by the Outlet at the time of said purchase. This is intended to ensure that membership enrolment can only be done under the name of the person who made the purchase on that invoice. Further, allocation of any points is dependent on the purchase value of that invoice.

C. Program Benefits Conditions

 

Points shall be awarded subject to the purchase not falling under “Bulk Purchase” and subject to restriction on earning points to the limited numbers of products from each category during a specified period of time as provided in Annexure A.
Member may submit their Birthday and Anniversary, if applicable, details at the time of enrolment. If updated, Birthday and Anniversary Points shall be credited to Member’s account on the first day of relevant landmark month. Member(s) who have landmark(s) falling in the enrolment month, shall be awarded Birthday and/ or Anniversary Points from next calendar year onwards.

Members shall be eligible to get special incentive upon filling survey form available post enrolment in the program as stated above. Special Incentive accrued shall reflect in the account upon completing the Survey.
Note: Survey Points remain valid as per the validity clause provided herein. No points can be earned or credited on retrospective basis. All points earned and credited to the Member’s account have limited period validity for redemption. Refer Redemption Section.
*Annual Service Points are awarded once a year to Samsung Smart Club Elite and Pro members (1000 and 500 respectively) which can be redeemed only at Samsung exclusive service centres.

D. Reward Points Value Validity

Each Reward Point earned will have value of INR 1. Point value at redemption may change without prior notice.
Points can be redeemed by the Member only and not by any third person on behalf of the Member.
Points earned in this Program shall be valid and can be redeemed within limited period as per Table III from the date of accrual of those Points after which the points shall lapse/ stand forfeited.
Consolidated details of the Reward points earned and remaining or expiring shall be sent to the Member(s) on a monthly basis on their registered email IDs. The same can also be viewed using a Dashboard that will be facilitated to the members upon logging on to Samsung Smart Club Portal https://www.samsung.com/in/web/loyalty-home.
Samsung cannot be held responsible for lapse of any Reward points.

Table III: Points validity period

E. Redemption Process

Member(s) can redeem their accumulated points for corresponding denomination at Authorised Offline Stores on all products, unless limited by the event of the points (to be redeemed) or a part thereof having been earned through special campaigns limiting the usage of said points to specific products only.
Member can redeem a minimum of 1 point and maximum of 50,000 points.
Reward Points earned can be redeemed towards purchase(s) made at select Samsung Brand shops, Samsung Digital Plazas, Samsung Smart Cafés (“Authorised Offline Stores”), towards cost of service of Samsung products at Samsung Service Centres or other redemption options as may be available on Program website from time to time.
Customer needs to check for availability of redemption of Reward points at these avenues when intending to do so.
Reward Points once redeemed by the Member cannot be cancelled.
Samsung will not be responsible for redemption of the reward points at third party partner avenues (if available) and shall be subject to the terms and conditions of the third party redemption partners at their sole discretion. Dispute, if any, related to redemption of reward points or coupons shall lie exclusively against the third party redemption partners and not against Samsung.

F. Product Returns and Refund Adjustments

In case a Member, due to any reason whatsoever, returns any Samsung product, towards purchase of which the Points have already been credited to his/her membership account, such Points shall be reversed from the membership account.
In such case or situation, if either the membership was acquired or upgraded in Tier, such change shall be cancelled and shall be restored to status as it stood prior to the purchase immediately, including and not limited to reversal of any points and privileges credited during the intervening period.
In case the balance Points in the membership account are less than the Points required to be reversed or have been used by the Customer in any manner whether fully or partially, amount equivalent to the used Points shall be debited from the refund cash amount by the dealer of the said Outlet.
Membership Points, benefits and privileges are non-transferable/ non-assignable.

G. Member Obligations and Responsibilities

By participating in the Program, each Member represents and warrants that he/she is legally competent to enter into binding contracts under applicable laws. By taking part and/or entering into the Program the Member warrants that all information provided by the Member regarding his/ her name, age, state, city, address, phone number, etc., is true, correct, accurate and complete and that the Member is authorized to provide such information and consents to the use of such information by Samsung.
Once the Member enters the above information he/she cannot make any changes to the same. Any change required shall have to be informed to Samsung at Samsung Smart Club helpdesk @ 1800-3001-3232 or ssc.support@samsung.com and the same shall be subject to submission of requisite documents (as will be informed to Member from case to case basis). Samsung reserves the right to reject the request for change if it is not satisfied with the reason for change or the documents submitted by the Member. No claims shall be entertained in this regard against Samsung.
By getting enrolled in Program the Member voluntarily agrees to receive Program specific or promotional communication regarding Samsung Products like Mobiles, Tablets, Accessories & Wearables, Consumer durables such as Air conditioner, Television, Washing Machine, Microwave, Air Purifier, Storage devices and Audio devices (JBL & Harman), on the contact details provided by the Member. Member understands that Samsung shall take necessary precaution in handling the personal information of the Member, however Member shall not hold Samsung or its holding company responsible for any leakage of personal information.
Samsung reserves the absolute right to amend the terms and conditions of the Program or cancel or discontinue the Program or any part thereof without giving any reasons or prior notice. Samsung reserves the right to substitute the Rewards under this Program with any other offer or points etc at its sole discretion. Program shall be void, if prohibited by law. In such case, Samsung shall not be liable to provide any gift(s)/ Rewards or compensation to the Member on any account.
By participating in the Program, the Member agrees that the Samsung shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Program or with the acceptance, possession, or use of Rewards (except any liability which may not be excluded under applicable law). Further, Member hereby agrees to indemnify and keep the Samsung, their directors, officers, representatives, employees and agents against any and all claims, issues and liabilities arising out of this Program.
Members must not act in way that breaches these Terms & Conditions or abuse or misuse the Program, any Awards, benefits, facilities, services or arrangements accorded to the Member as a result of Membership.
A Member cannot encash / sell / purchase / transfer / assign Points and add to Points already earned in order to redeem these points for a reward other than through a purchase of Samsung products from Samsung brand shops. Member can only earn Points as per the terms and conditions of the Program or as per the scheme offered under the Program. In case of death of a Member, all the Reward Points accumulated will cease and no transfer/ encashment of the Points will be made.
Member(s) is responsible for regularly checking their Membership Account and must notify Samsung of any omissions, incorrect entries or other discrepancies. Member(s) will be solely responsible to maintain the confidentiality of his/her own membership account. Member(s) agree to accept responsibility for all activities that occur under their account.
Members shall themselves be responsible for the awareness of the Program rules and their entitlements and redemption of the Reward points. Samsung shall not be responsible or liable for the failure of any communication to reach the Member on account of wrong address, lost or delayed mail or for any other reason.
All applicable taxes including but not limited to income (withholding) tax and any other statutory levy as may be applicable from time to time in relation to the Reward shall be borne by the Member. The Member is solely responsible for any other expense related to the acceptance of Reward and Samsung shall not in any manner be liable or responsible for the same.

H. Communication

All communication with Members will be made through WhatsApp/e-mail and/or SMS as per the contact details mentioned in the enrolment form. All communication directed to this address or any other address intimated in writing to the Samsung Smart Club Program, will be deemed to have been received by the Member.
Any change in the address, or other profile update details (except Membership No., Name, Date of birth & Anniversary date) must be done by the Member through the loyalty portal. Customer may take guidance for the same by calling Samsung Member Helpline number at 1800-3001-3232.
In case of discrepancy of point calculation, Member can raise complaint within 7 days of the receipt of Reward Point statement at ssc.support@samsung.com. Samsung shall have the right to review the Reward Points awarding procedure and make necessary amendments, if required. Failure to report any discrepancy within 07 days of receipt of the Reward Points statement by the Member shall be deemed that the Member has no dispute on the accumulated Points and Member has unconditionally accepted the Points Statement as final.
In case of any issue or concern related to this Program, please raise it to Samsung Smart Club helpdesk @ 1800-3001-3232 from 09:00 AM to 08:00 PM, Monday to Saturday (Excluding National Holidays), within 90 days of the issue or concern occurrence, beyond which no issue or concern shall be entertained by Samsung.

I. Samsung Rights Disclaimers

Right to verify the credentials / other details of the Customer applying for membership or even enrolled Member at any stage and allow or disallow or terminate membership to Program without giving any reasons whatsoever, is reserved. In case of any discrepancy or mismatch in the name / age of the Customer/ Member at any stage of the Program period, membership and/or benefits can be put on hold

or be made unavailable and may even extend to withdrawal of the benefits wrongly availed by the Member. Decision of Samsung in this regard shall be final and no challenge shall be entertained. To resolve such disconnects, Customer needs to reach the dedicated helpline or respond to calls from Samsung including submission of requested documents for verification/ re-verification.
Samsung shall not be responsible for non-availability of this Program at any Outlet(s). Customers are advised to check the availability of this Program before making any purchase from any of the Outlet(s).
Samsung at its sole discretion reserves the right to add, modify, delete or otherwise change any of these terms and conditions, benefits, rewards or reward levels pertaining to the Program from time to time.
Samsung reserves the right to discontinue the Program or terminate membership of an individual without assigning any reason whatsoever. In case of termination of the Program by Samsung, the member will be given an option to redeem the accumulated points by the date specified by Samsung failing which all points shall stand forfeited. Accrual of Points under this Program will cease immediately on termination of the Program.
Samsung reserves the right to withhold/deactivate i.e. reject or block the membership respectively, at any point of time in case the Customer/Member is found breaching the terms and conditions of this Program or using Fraudulent Means of registering as Member. “Fraudulent Means” includes but not limited to not disclosing as Bulk Purchaser (refer Annexure A), registering for someone else’s product, etc. In case any fraud is suspected the Membership shall be deactivated by Samsung and in such case all points accrued shall become null and void and no claims shall be entertained against Samsung in this regard. Also, while the Membership is on hold neither any fresh points shall be credited to the account on fresh purchase nor a customer can redeem any points in his/her account. Further, Samsung reserves the right to withdraw or cancel the value of any Points from the Member’s balance in such scenarios. Samsung reserves the right to adjust a Member’s total Points if Points have been incorrectly credited for any reason. Samsung shall not be liable for any loss or damage suffered resulting from withholding/cancellation/ withdrawals made in accordance with these terms and conditions.
Decision, interpretation of the Samsung in relation to the Program and the matters incidental thereto shall be final and binding on the Member(s). Disputes, controversies and conflicts (collectively “Disputes”), if any in respect of the Program shall subject to jurisdiction of courts located at New Delhi.
Additional terms may be applicable for redemption of the Points for Rewards and Members agree to abide by the same and Samsung shall not be responsible for such additional terms by participating third parties.
Samsung reserves the right to change the list of selected product categories and limits (as mentioned in Annexure A) on which the Reward Points are issued from time to time.
Membership can be put on hold for review and cancelled (in case Member fails review/ validation process) in the following circumstances – (a) if a Member is found ineligible based on the program eligibility clauses including but limited to age, relationship with Samsung and purchase purpose, or (b) if a Member is found to have acted in contravention to terms of the Program or (c) in case of any discrepancy in invoice/ actual payment/ description and/or amount of product mentioned on the invoice etc. or (d) in case of any suspicious behavior or (e) for security of Membership account. When Membership has been put on ‘hold’, Samsung may request supporting document including but not limited to Invoice, Personal Identification, undertaking(s) for review/ validation of Membership purposes.

J. Definitions

"Bulk Purchase" means any purchase of the Samsung Products under this Program beyond the permissible limit and period as detailed under Annexure A and “Bulk Purchaser” refers to the person in whose name such purchase is concluded and who is ineligible to avail any benefits under this Program.
"Commercial" means and refers to purchase of the Samsung Products for or with the intent to resell/ trade the product(s) to any third party and includes grant of use to any Institutional Consumer.
“Customer” means and refers to individual who has purchased Samsung Product(s). “Institutional Consumer” means and refers to person other than an individual. Eg. Company, Hospital etc.,
"Member" means an individual who is an Indian resident of between the age of 18 to 80 years and who has enrolled himself / herself by fulfilling the membership criteria defined.
"Points" or “Reward Points” means the points awarded to a Member upon meeting /achieving the criteria assigned by the Program Owner and credited into the Member’s account.
“Program Benefits” means and refers to the Reward Points and Benefits under the Program and “Program Website” means and refers to samsungsmartclub.in
"Reward(s)" means entitlement(s) available to the Member upon redemption of his/her Points, wholly or in part(s), from his/her membership account, subject to the terms & conditions contained herein.

K. Annexure A

Fair Use Condition Grid
Customer/ Member shall receive Points in accordance with Membership Tier. In case the purchase made by Customer/ Member exceeds the category or number limit stated below they will not be eligible to receive any reward points on the excess purchase, however, Customer/ Member shall be eligible for a membership upgrade, subject to validation and review as per the criteria set by Samsung from time to time.

Note 1:*Reward Points applicable on purchase of a complete AC unit comprising both Indoor and Outdoor unit in a single invoice. No points shall be rewarded on purchase of only indoor or only outdoor unit. See below Illustration:

Free Product Insurance

Offer Period: 20^th Jan 2023 to Dec 31^st 2023
Products Covered:
Following Samsung products purchased exclusively from select Samsung SmartPlazas are covered under the Product Protection Plan
- 32” Full High Definition& above Panels
Coverage
Under this Insurance Scheme Offer products purchased from select Samsung SmartPlazas will be protected against

• Fire
• Burglary
• Theft
• Accidental Damage

at a location and address as specified in the invoice copy place of installation.  The insurance protections shall be for period of one (1) year from the date of purchase of the above products
How to avail the Offer?
The buyer of the above products, intending to avail this Insurance Scheme Offer, shall mandatorily have to register the product with necessary details with M/s IFFCO TOKIO General Insurance Co. Limited (www.iffcotokio.co.in) within fourteen (14) days of the purchase of the product.
This insurance scheme shall be activated only for those buyers who register their products with complete details within fourteen (14) days from the purchase of the products, whereas no registration shall be accepted if it is beyond the mentioned days.
Registration Process
Person can register the product in following ways:

• ITGI Website : www.iffcotokio.co.in

Claim Process

• Intimation of Claim to IFFCO TOKIO shall be accepted at if called within [14] days.
• In case of losses arising from Theft, Robbery, Dacoit or Burglary a police report of having registered the case with police within 24 hrs of the occurrence would be required.
• Customers must also preserve the original purchase invoice as it will be required for verification at the time of making any claims.
• Customer need to share acknowledgment no received from ITGI & Invoice copy to register the claim

Exclusive Post Sales Offers

Terms and Conditions:
• General:

• The Priority Service/ Installation Offer (“Offer”) is being provided by Samsung India Electronics Private Limited (“Samsung”) or by other third party authorized by Samsung.
• Product Coverage: The Offer is applicable on select genuine models of Television, Refrigerator, Air Conditioner, Microwave Oven & Washing Machines (collectively called as “Products”) purchased between September 01, 2018 and December 31st, 2023 (“Offer Period”) from Outlet mentioned hereinbelow.
• Outlets: The Offer shall be applicable on purchase of genuine Products from Samsung Digital Plaza store and such other stores where Samsung extends this Offer from time to time ( “Outlet”). This Offer shall not be applicable on purchases made from third party ecommerce portals, multi- brand stores and any other store where this offer is not explicitly extended by Samsung.
• Purchaser has to handover one copy of invoice to the engineer during installation/demo. In case of non-availability of invoice, benefits under this Offer shall not be allowed to the Purchaser.
• This Offer will not be applicable in any of the following cases:
• The Product is not purchased from Outlet.
• The Product is not used according to instructions given in the instruction manual.
• Defects caused by improper usage as determined by Samsung's personnel.
• Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the Product.
• Installation/ repair work is carried out by persons/agencies other than authorized by Samsung.
• The product is used for commercial purpose.
• The conditions of the premises do not confirm to the recommended operating conditions of the Product.
• The original serial number is removed, obliterated or altered from the Product or its cabinet.
• This Offer does not cover the damages to the Product while in transit to service centre or Purchaser's residence.
• Black Out Days: This Offer shall not be applicable on Public Holidays/ special days such as Dushhera, Dhanteras, Diwali, Christmas, New Year eve, Independence Day, Republic Day etc.
• The terms and conditions of this Offer are supplement and in addition to the terms and conditions provided on the Standard Warranty Card supplied with the Product.
• This Offer is confined to the first purchaser ("Purchaser") of the Product only and is non-transferrable

• Installation and/or Service of Product will be carried out through Samsung's Service Centers or its Authorized Service Centers or it's Dealer's Service Centers.
• This Offer is subject to verification of the documents and/or information provided by the Purchaser and Samsung reserves the right to seek such additional documents and/or information from the customer as it may deem appropriate.
• Samsung does not guarantee same day delivery/ service for the Products installed beyond the municipal limits of the jurisdiction of the Authorized Service Centre/ Samsung's Service Centre/Authorized Dealer's Service Centre. Further, in case of pick up and drop, all the expenses including but not limited to collection of the Product or part/s from Samsung's Service Centre/Authorized Service Centre/Authorized Dealer's Service Centre, expenses incurred in connection with deputing of service personnel/ technicians, travel expenses (to and fro) incidentals expenses etc. shall be borne by the Purchaser.
• Samsung reserves the right to change/alter & modify the terms & conditions of this Offer at any given point at its sole discretion without giving any reason whatsoever.
• Samsung shall also not be responsible for non-fulfilment of same day installation/ service force majeure events such as like climatic conditions, labour unrest, insolvency, business exigencies or operational & technical issues.
• In no event shall Samsung be liable for losses or any incidental or consequential damages arising out of or in connection with the Offer, its services these Terms (however arising, including negligence). Samsung shall not be responsible for any product or service liability of any kind.
• In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the Offer, these Terms shall prevail over all such other instructions, rules and conditions.
• Decision of Samsung in relation to the Offer and matter incidental thereto shall be final and binding. All disputes shall be governed by the laws of India. These Terms shall be governed by exclusive laws of India and the courts located at New Delhi shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer. The respective Offers for Samsung are as under and may vary depending on the models/ products purchased as detailed below:

Process to avail Priority Installation/ Service and free pick-up and drop:

• Purchase of Product during Offer Period shall log request for Installation/ Service and free pick-up and drop at toll free number 1800 400 SAMSUNG.
• Call to toll free number shall be made between 1000– 1500 Hours on Monday to Saturday, except public holidays and black- out days. For installation/ service/ pick- up calls logged after 1500 hours on working days or non- working days, public holidays and black out days, request shall be considered to be logged on the next working day and fulfilled accordingly.
• During the visit of Samsung’s Personnel/ engineer, Purchaser shall provide original copy of invoice for verification. In case of non-availability of Invoice or ineligible invoice, visit charges as prevailing on the day of visit along with other expenses shall be levied by Samsung.

Priority Installation:

• Purchaser has to log call for installation of Product purchased during Offer Period within 6 months of the purchase.
• After due verification of the invoice, Samsung personnel shall proceed with standard installation of Product at the address mentioned on the invoice.
• Any additional part(s) that maybe required for installation shall be on chargeable basis at a price prevailing at the time of installation. Further, any services availed by the Purchaser during installation beyond Samsung’s scope shall be chargeable as per prevailing rates.
• In case premises is found locked or Samsung personnel is unable to access the premises at the scheduled time, Samsung may its option forfeit/ bar the Purchaser from availing free priority installation with regards to the Product.
• In case installation is re-scheduled by Purchaser, time guaranteed installation shall not be applicable and Samsung shall provide time- slot for installation as per its personnel’s availability.

Priority Service

• Purchaser has to log call for service of Product during the warranty (standard) period. Any product having extended warranty shall not be entitled for Priority Service during the extended warranty period.
• After due verification of the invoice, Samsung personnel shall proceed with service of Product at the address mentioned on the invoice as per the terms of warranty card.
• In case the Product cannot be serviced at the Premises, Samsung shall carry the Product to its authorized service centre and shall intimate additional cost, if any, for the same to the Purchaser.
• Any additional part(s) that maybe required for service shall be on chargeable basis at a price prevailing at the time. Further, any services availed by the Purchaser beyond Samsung’s scope shall be chargeable as per prevailing rates.
• In case premises is found locked or Samsung personnel is unable to access the premises at the scheduled time, Samsung may its option forfeit/ bar the Purchaser from availing free priority service with regards to the Product.
• In case service is re-scheduled by Purchaser, time guaranteed service shall not be applicable and Samsung shall provide time- slot as per its personnel’s availability.

Free Pick- Up and Drop

• In case Product requires further inspection and/or repairs in the opinion of visiting personnel, Product shall be taken to the authorized service centre without any additional cost.
• This Offer shall not be applicable in the event of damage to the Product in violation of warranty card, due to negligence, mishandling, water damage etc. and Purchase shall bear cost of transportation in addition to the repair/ spare parts costs.

Upon service/ repair of the Product, Purchaser shall be contacted by service centre to fix an appointment for delivery of the repaired/ serviced Product. Service Centre shall make two attempts to deliver the Product, pursuant to which, cartage of Rs. 500 shall be levied for delivery.

Offer: TimesPrime Free Annual Membership Applicable on buying select products of Samsung India Electronics Pvt. Ltd. (“Samsung”) from Samsung Brand shops. Select applicable products from categories are as mentioned: Select QLEDs, UHDs, SBS, FF, FAFL 8Kg & +, Windfree AC.

Terms & Conditions:

• This is a limited period offer, which will start from 16th August, 2023 till closure announced by Samsung at its sole discretion on purchase of select products of Samsung listed in Annexure A (“Products”) from Samsung Brand shops/ Samsung Digital Plazas (“Offer Period”).
• Offer Benefits are valid on purchase of Products from select product categories and from Samsung Brand shops/ Samsung Digital Plazas during the Offer Period only.
• To avail this offer, customer needs to enroll to Samsung Loyalty Program post Purchase of the applicable product.
• Incase customer is existing Samsung Loyalty Program customer, then e-coupon will be received by customer post new purchase of applicable product.
• Members shall receive the offer eligibility communication on the mobile number registered with their Smart Club account.
• The benefit is non-transferrable, non- cashable and non- exchangeable and cannot be applied / used in parts.
• This offer shall be over and above all other prevailing offers, unless specifically mentioned.
• Member(s) agrees that Samsung shall not be liable for any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the Offer.
• Products are subject to stock availability. Samsung shall not be responsible or held liable for non-availability of any product for any reasons whatsoever.
• Samsung reserves the right to disallow redemption of coupon(s) in the event of suspicious/ fraudulent redemption including but not limited to attempt(s) of redemption by person other than Smart Club member who received coupon codes.
• Samsung reserves the right to modify / amend /withdraw the Offer or amend any terms and conditions of this Offer, at its sole discretion without any prior notice.
• Decision of Samsung in relation to the Offer and matter(s) incidental thereto shall be final and binding on the Participant. All disputes shall be governed by the laws of India. These Terms shall be governed by exclusive laws of India and the courts located at New Delhi, India shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer.
• The membership starts from the day the consumer activates to his/her TimesPrime membership. The last date of coupon validity is 11th Nov 2023. Coupon must be redeemed before that.
• The e-coupon code is applicable once per user.
• For existing TimesPrime members, a new membership will be added to his/her account and will begin after their current membership expires.
• In case of any issues related to the redemption of the e-coupon code, please contact support@timesprime.com
• TimesPrime reserves the right to terminate, modify, extend the timelines and features, at any time at its absolute discretion.
• All TimesPrime terms and conditions (as mentioned in the T&Cs on https://www.timesprime.com/terms-and-conditions) are applicable to the membership availed under this offer. Samsung disclaims any liability with the same.

Samsung Rights Disclaimers

• Samsung shall not be responsible for non-availability of this Offer at any Outlet(s). Customers are advised to check the availability of this Offer before making any purchase from any of the Outlet(s).
• Samsung at its sole discretion reserves the right to add, modify, delete or otherwise change any of these terms and conditions, benefits, rewards or reward levels pertaining to the Offer from time to time.
• Samsung reserves the right to discontinue the Offer without assigning any reason whatsoever.
• Samsung reserves the right to change the list of selected product categories and limits (as mentioned in Annexure A below for reference) on which offers are issued from time to time.

Click here to view annexure (Eligible Products for Offer)

• Offer Period: 15-October -2023 to 15-December-2023
• Offer- On payments done via the Mobikwik app of (One MobiKwik Systems Limited) for transactions of INR 20,000 or above of Samsung India Electronics Pvt. Ltd. (“Samsung”) products as mentioned under the category, get flat cashback as per the construct given below:

Category	Transaction Value	Mobikwik Cashback
On purchase of Samsung TVs, Home Appliances, Soundbars & Air Conditioners	INR 80000 above	INR 2000
	INR 50000 - INR 80000	INR 1500
	INR 30000 - INR 50000	INR 1000
	INR 20000 - INR 30000	INR 750

• This cashback will be applicable for payments done via the Mobikwik app through any mode - Card, Wallet, UPI etc.  This cashback cannot be clubbed with cashback run on payment terminals like Pinelabs or Paytm
• Offer is applicable on making payment for category of products of Samsung as per the transaction value at Samsung SmartPlazas
• Offer can be availed on a minimum transaction of Rs. 20000/-
• Offer can be availed once per user during the campaign validity.
• Cashback shall be credited within 24 Hours of the transaction.
•  If the order is cancelled or left undelivered at Merchant end, Merchant (not MobiKwik) will initiate refund.
• Both MobiKwik and Samsung reserve the absolute right to withdraw or modify the offer without any prior notice.
• MobiKwik reserves the right to disqualify any Customer/MobiKwik account from the benefits of this offer in case of any fraudulent activity/suspicious transactions.
• Code cannot be exchanged for cash.
• MobiKwik reserves the right to modify/change all or any of the terms applicable to this offer or discontinue this offer without assigning any reasons or without any prior intimation whatsoever. In case of any disputes, MobiKwik’s decision shall be final.
• This offer is also subject to MobiKwik Terms & Conditions available on the MobiKwik website.
• For further details, please send your queries to [https://www.mobikwik.com/help]
• For detailed T&Cs you can refer to the https://www.mobikwik.com/termsandcondition . Samsung disclaims any liability with the same.
• In case of refunds or returns, cashback amount credited will be debited from the user wallet.