Samsung Malaysia Electronics (SME) Sdn Bhd is committed to protecting your privacy.
Samsung is bound by the Personal Data Protection Act 2010 as well as other applicable laws protecting privacy.
Samsung collects the personal information it needs to provide services and information to customers and for its business operations. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require. The following are the main types of personal information collected by Samsung and the main purposes for which they are collected:
To provide and improve our products and services
We may collect information about you such as your name and contact information, including postal and email address, billing information, transaction and credit or debit card information to provide you with our products and services (including our after sales services) and to enable us to fulfill our obligations under any contract with you. Subject to the direct marketing section below, we may also use your information for marketing purposes.
For surveys, promotions or competitions
We may collect information from you in customer surveys, prize draws, competitions or promotions. We may also use this information to monitor or improve customer satisfaction and (subject to the direct marketing section below) for marketing purposes.
To assist with your queries
You may also choose to provide us with your name or other contact details when you call us by phone, write to us or email us, so that we can respond to your query and send you information about our products and services.
When you use our Websites
In general, you can use parts of our Websites without giving us any information, unless you are interacting with us for purposes such as those described above. On certain pages of our Websites, for example registration pages, we will request information about you. We will only be able to provide you with our full Website environment and services if you have completed and submitted the information required for the registration process and this is accepted by us in accordance with the relevant Website terms and conditions.
If you send information to any bulletin board, forum or newsgroup that may be available on this website, please remember that any information that you provide will become public and exercise caution in disclosing it.
We generally use and disclose your personal information for the purposes for which it was collected and for related purposes that would be reasonably expected by you (or otherwise as required or authorised by law). For example, when you participate in a promotion or send us a query, we will use your personal information for the purposes for which you provided it.
When we collect personal information, we may sometimes also use it for assessment and analysis of our market, customers, products and services, to enable us to monitor, review and improve the products and services which we offer and for internal record keeping. As part of conducting our business, personal information may also be used to maintain and develop our business systems, including testing and upgrading them.
We may also use personal information about you to register you on our Website, to administer our Website services (including processing any searches or requests for information about our products or services).
We may combine information that we collect about you through one of our Websites with information that you provide to us by other means, or that is provided to us by third parties. We may store that information together in a combined database or in separate databases.
If you have agreed or asked, we may also use or disclose your personal information to provide you with information about products, promotions, special offers and other information which relates to our products or services or which we believe may be of interest to you. We may send you such information by email, telephone, SMS text message and/or any other form of electronic messages, post, fax or smartphone applications, social networking websites or any other method which becomes relevant from time to time.
When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes whether by ourselves or by any third party (including our commercial partners). If you don't take up that option you will be taken to have agreed to the use of your information for direct marketing. You can change your mind about your preferences in respect of direct marketing at any time by contacting our Privacy Officer on (03) 2165 0418 or via email to email@example.com. In addition, if you receive direct marketing from us by email or by SMS message, you will be reminded in the email or SMS message that you are able to request a change to your preferences.
Disclosing personal information
For the purposes we have described, we may disclose your personal information:
to any company in the Samsung group (which includes our related companies and any other entity under the Samsung brand name);
to our suppliers (including service and content providers), contractors, dealers, agents, and business partners who help us deliver a Website, service or product to you;
to our professional advisers;
to anyone to whom our assets or business (or any part of it) is transferred;
where you have otherwise consented;
or as otherwise required or authorised by law.
We will take reasonable steps to ensure that the persons and organisations to whom we disclose personal information are bound to protect the privacy of that personal information. Please note that some of the persons to whom we disclose personal information may be situated outside Malaysia.
Trans-boarder Data Flow
Samsung may transfer (and you are deemed to consent to Samsung transferring) your personal information outside of Malaysia: (i) where the Samsung reasonably believes that the person who will receive your Personal Information is subject to effective data protection obligations; (ii) where the transfer is necessary for the performance of any contract between you and Samsung or for the implementation of pre-contractual measures; (iii) where the transfer is for your benefit and it is impractical for Samsung to obtain your consent, but if it were practical you would be likely to consent; (iv) as required or authorised by or under law, and where you subsequently consent from time to time; and (v) where you provide your personal information in the process of registering your Samsung device to enable WIFI connectively, to enable us to provide that service to you.
Cookies and anonymous information
Our Websites may link to other websites which are outside our control, and other websites outside our control may link to our Websites. Whilst we try to ensure that we link only to websites which share our privacy and security standards, once you have left our Website we cannot be responsible for the protection and privacy of any information which you provide on other websites. You should exercise caution and review the privacy statement applicable to the website in question.
We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it. We remind you, however, that if you send information to ours Websites, the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.
Access and correction
We will provide you with access to most personal Information that we have about you, but sometimes that will not be possible, in which case we will tell you why. If you would like to access your information or to find out what information we have about you please contact our Privacy Officer at the contact details given below.
When you request access, we may need to take measures to verify your identity. If you think that any personal Information we hold about you is not accurate, complete or up-to-date, you may request us to correct that information. We will take reasonable steps to correct such personal information unless we disagree with you about whether the information is accurate, complete and up-to-date.
If you have any queries or would like further information about our privacy policies or practices, or wish to make a complaint about the way we have collected, used, held or disclosed your personal information; or would like to tell us that you do not want us to use your personal information, to contact you with our newsletter or with information about products or services through any direct marketing methods such as our email newsletter, please contact our Privacy Officer by calling Samsung Malaysia Electronics (SME) Sdn Bhd on (03) 2165 041 or via email to firstname.lastname@example.org or by writing to:
The Privacy Officer
Samsung Malaysia Electronics (SME) Sdn Bhd
Suite E-09-01, Level 9, East Wing,
ICON Jalan Tun Razak,
No 1, Jalan 68F,
50400 Kuala Lumpur, Malaysia
Tel: 03 2165 0418
Fax: 03 2165 0303