To activate your promotional Extended Warranty:

Visit our online registration site at www.samsung.com/uk/galaxy-book-flex2-warranty-extension-offer/ to register your product’s Two Year Warranty.

STANDARD WARRANTY PERIOD AND EXTENDED WARRANTY PERIOD

The warranty period starts on the date of invoice as shown on the purchase receipt. The standard warranty period ends 12 months later. By registering the product(s) within 90 days after the date of purchase (as recorded on your receipt), you will receive an additional 12 months’ extended warranty, which will bring the total period of coverage to 2 years from the date of purchase (the “Extended Warranty Period”). All of the terms set in this Statement of Limited Warranty shall apply to any extended warranty. The method of service and operating conditions will be as described in the original warranty statement provided with the Samsung product.
Full information and terms regarding the standard warranty can be found here: https://www.samsung.com/uk/support/warranty/

TWO YEAR WARRANTY: REDEMPTION PROCESS & DETAILS

1. To redeem and claim the 2 Year Warranty, all details and submissions must be registered online using www.samsung.com/uk/galaxy-book-flex2-warranty-extension-offer/ (and may require creating a Samsung Account).
If you have any problems using the online registration site, please contact our Customer Support team. For support UK please call 0333 000 0333 and for Republic of Ireland support please call 0818 717 100.
To maintain and improve the quality of our service, we may record and/or monitor telephone calls.
UK: Calls to 0333 numbers cost no more than £0.05 per minute + set-up fee for BT residential customers. Mobiles and other providers’ costs may vary and charges are subject to change without notice and are provided as reference only.
Republic of Ireland: Calls to 0818 numbers are charged at €0.05169 per minute weekdays and €0.0132 per minute at evenings and weekends + set up fee. Mobiles and other providers’ costs may vary and charges are subject to change without notice and are provided as reference only.
2. The 2 Year Warranty must be registered no later than 90 days from the purchase date (as recorded on your receipt) to validate any claim(s).
3. Upon registration the claimant will be sent an email confirmation with notification of registration and a related registration code.
4. A copy of your receipt or invoice MUST be retained by you as proof of purchase.
5. The 2 Year Warranty is not transferable to a third party and no alternative will be offered.

STATEMENT FOR SAMSUNG 2 YEAR GALAXY BOOK FLEX2 5G WARRANTY

1. This offer only applies to the purchase between 14 January 2021 and 31 December 2021 of a new (ie not second-hand, refurbished or ex-display) Samsung Galaxy Book Flex2 5G as listed in Table 1 below.



Table 1 – Eligible Products

Galaxy Book Flex2 5G

• 13” i5 8GB Silver
• NP930QCA-KA1UK

Galaxy Book Flex2 5G

• 13” i7 8GB Silver
• NP930QCA-KA2UK

2. Purchases must be made from a participating retailer in the UK or Republic of Ireland. A list of participating retailers can be found here: www.samsung.com/uk/galaxy-book-flex2-warranty-extension-offer/.
3. All 2 year warranty claim(s) must be registered online within 90 days of purchase, meaning the final date for registration (for a product purchased on the 31 December 2021) is 31 March 2022.
4. By registering the 2 year warranty you agree to be bound by these terms and conditions.
5. Purchases made from EBay or Amazon Marketplace are specifically excluded from this promotion.

EXTENT OF TWO YEAR LIMITED WARRANTY

1. During the Extended Warranty Period Samsung continues to warrant that the Samsung product shall be free from defects in materials and workmanship in accordance with the original warranty statement provided with the product.
2. In the event that Samsung is unable to repair your product, Samsung may at, its discretion, either exchange your existing product with a replacement product or provide you with a refund.
3. When warranty service involves the exchange of a product or part, subject to applicable law, the item replaced becomes the property of Samsung. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.
4. Remote technical support may also be provided for the product(s).

CLAIM(S) FOR WARRANTY SERVICE / TECHNICAL SUPPORT

To obtain a warranty service:
• Contact the Samsung Customer Support Team via telephone or online:
• Contact the Samsung Customer Support Team via telephone or online:
UK: https://www.samsung.com/uk/support/contact/
ROI: https://www.samsung.com/ie/support/contact/
UK: 0333 000 0333 /ROI: 0818 717 100
• Provide the product code and serial number.
• Provide proof of activated extended warranty, as per the e-mail confirmation sent at the time of
online warranty registration(s).
• Provide a clear fault description and carry out any diagnostics if advised.
• Comply with any reasonable instructions from Samsung or an Authorised Service Centre to allow
you to receive the warranty service.
• Provide proof of purchase if requested.

TRANSFER OF PRODUCT

If you transfer this product to another user, warranty service may be available to that user during the remainder of the standard 12 month warranty period, but not during the Extended Warranty Period (i.e. the extended warranty is not transferable).

EXCLUSIONS

1. Samsung makes no representation or guarantee that the Samsung product(s) will operate uninterrupted or error free. During the Extended Warranty Period, Samsung will only provide the warranty in the UK and Republic of Ireland. Samsung is not responsible for paying any travel or delivery costs where the product is located outside the UK or Republic of Ireland.
2. Services performed by Samsung in rectifying damage or defect caused as a result of any excluded conditions shall be subject to quotation of additional charges. Warranty Service or Replacement is not available to you if the product you present is:
• Modified
• Damaged beyond repair
• In need of a repair not included in warranty service such as wear and tear/physical damage.
• Does not match the product model and serial number details as registered for warranty service.
NEITHER SAMSUNG NOR ITS THIRD PARTY SUPPLIERS OR RESELLERS MAKES ANY OTHER WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR STATUTORY, WITH RESPECT TO THE PRODUCT(S), AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, SAMSUNG SPECIFICALLY DISCLAIMS ANY IMPLIED, LEGAL OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL OR NORMAL PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST LATENT DEFECTS.

GENERAL TERMS

1. These terms and conditions are governed by English law and come under the exclusive jurisdiction of the English courts.
2. By registering your extended warranty you agree to be bound by these terms and conditions.
3. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claim(s) including, without limitation, to require further verification as to the identity, and other relevant details of an entrant or claimant and/or the verification as to their qualifying purchase.
4. The Promoter shall not be liable for any interruption to this promotion whether due to force majeure or other factors beyond the Promoter’s control.
5. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this Promotion.
6. This promotional offer cannot be used in conjunction with any other similar Samsung promotion(s).
7. Promoter: Samsung Electronics (UK) Ltd, Samsung House, 1000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (Warranty applications must not be sent to this address, they will not be registered for the warranty promotion).