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  • [Support Alert] Safe Battery Use

    If your mobile phone battery is damaged, for example if it is dented, we recommend that you stop using it immediately and replace it with a Samsung genuine battery. If a damaged battery is used, this may affect performance of the battery and in some cases cause damage or injury through overheating, fire or ...

    Nov 10, 2014

  • [Support News] In response to a report on two customers having Galaxy S4 issues about overheating

    The safety of our customers is our top priority. We are aware that a limited number of our customers have experienced issues with their batteries or their charger ports overheating. Naturally, we take these incidents seriously and each is investigated and dealt with on a case by case basis. As a business ...

    Nov 07, 2014

  • [Support News] BBC iPlayer App on H Series TV and AV products

    BBC i-Player is currently pending Certification by the BBC and will be released in due course. We cannot give an exact time frame for the App to appear but hope that it will be soon. Whilst it is regrettable that we did not release BBC i-Player at launch, everything is being done by Samsung to expedite the ...

    Jun 09, 2014

  • [Support News] Windows XP Support

    On the 8th Apri 2014, Microsoft will cease offering support for PCs and laptops operating Windows XP. This will include technical support and automatic updates. During the period of the support ceasing, users will be alerted by a pop up on a regular basis, reminding them of the ending of the support.

    Apr 03, 2014

  • [Support News] ATIV Help App

    ATIV Help, the smartphone app for Samsung PC users. The videos within ATIV Help will assist in resolving any questions that you may have on your Samsung PC. To download the app from the Google Play Store please click here

    Jan 07, 2014

  • [Support News] Samsung Remote Service

    Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product. Samsung Remote Service allows you to llow the steps of the technician helping you on-screen. It offers one-to-one support on your Samsung...

    Dec 12, 2013

  • [Support News] Windows 8.1 Update - Release 17th October 2013

    The hotly anticipated Windows 8.1 update will be released today around 12noon, on all Windows 8 operating machines. The Windows 8.1 update is not a brand new operating system, but an enhancement of the current Windows 8 system. If you currently have Windows OS 7, Vista or XP you will not be able to install ...

    Oct 17, 2013

  • [General] Get the most out of your new Android Smart phone with Samsung Diagnostics

    The new Samsung Diagnostics app has been designed to help you get the most out of your Samsung Android Smartphone. From fixing a problem to helping you learn how all the features work, this app has been designed to be easy to follow and is simple to use. Diagnose a problem If you are having difficulty with a...

    Jan 30, 2013

  • [General] Samsung Reveals Its Agenda for a Smarter Life at CES 2011

    Samsung awarded 37 CES 2011 Innovation Awards, including two Best of Innovations for its TVs, digital cameras and 3D monitors CES, Las Vegas – January 5, 2011 – Underscoring its position as a design leader, today Samsung unveiled its portfolio of 2011 consumer electronics highlighted by new smart TVs, consume...

    Dec 27, 2011

  • [Support News] Samsung Digital Service Academy Opens

    Samsung Digital Service Academy Opens Many VIP guests attended the opening of the Samsung Digital Service Academy at Birmingham Metropolitan College on 30th April – This new and exciting initiative is another major investment by Samsung, again emphasising in a tangible way, the importance we attach to aft...

    Jun 15, 2010