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  • [Support Alert] Samsung Initiates UK & Ireland Product Exchange Programme for Galaxy Note7 Devices

    LONDON, UK — September 6, 2016 — Samsung Electronics Co. Ltd. has announced details of the UK and Ireland Product Exchange Programme for Galaxy Note7 owners. This programme has been launched following the announcement made on 2 September 2016, regarding isolated battery cell issues with the Galaxy Note7 devic...

    Sep 08, 2016

  • [Support Alert] UK statement regarding Galaxy Note7.

    UK statement regarding Galaxy Note7. “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue....

    Sep 02, 2016

  • [Support Alert] Customer Warning - PayPal Scam

    Samsung has received reports that fake emails have been sent pretending to be from Samsung, Paypal and unknown sources. These emails claim that the recipient has purchased a Samsung product via PayPal on the Samsung EStore website. This e-mail is not genuine and was not sent officially from Samsung. Notwithst...

    Jan 29, 2016

  • [Support Alert] Customer Warning - Lottery Scam

    Samsung has received reports that SMS text messages, emails, Facebook messages, and LinkedIn messages have been sent pretending to be from Samsung, claiming that the recipient has won a cash prize or a lottery. Recipients are asked to call a UK phone number, send an email, or access a website, where they are ...

    Apr 16, 2015

  • [Support Alert] Safe Battery Use

    If your mobile phone battery is damaged, for example if it is dented, we recommend that you stop using it immediately and replace it with a Samsung genuine battery. If a damaged battery is used, this may affect performance of the battery and in some cases cause damage or injury through overheating, fire or ...

    Nov 10, 2014

  • [Support News] In response to a report on two customers having Galaxy S4 issues about overheating

    The safety of our customers is our top priority. We are aware that a limited number of our customers have experienced issues with their batteries or their charger ports overheating. Naturally, we take these incidents seriously and each is investigated and dealt with on a case by case basis. As a business ...

    Nov 07, 2014

  • [Support News] Windows XP Support

    On the 8th Apri 2014, Microsoft will cease offering support for PCs and laptops operating Windows XP. This will include technical support and automatic updates. During the period of the support ceasing, users will be alerted by a pop up on a regular basis, reminding them of the ending of the support.

    Apr 03, 2014

  • [Support News] ATIV Help App

    ATIV Help, the smartphone app for Samsung PC users. The videos within ATIV Help will assist in resolving any questions that you may have on your Samsung PC. To download the app from the Google Play Store please click here

    Jan 07, 2014

  • [Support News] Windows 8.1 Update - Release 17th October 2013

    The hotly anticipated Windows 8.1 update will be released today around 12noon, on all Windows 8 operating machines. The Windows 8.1 update is not a brand new operating system, but an enhancement of the current Windows 8 system. If you currently have Windows OS 7, Vista or XP you will not be able to install ...

    Oct 17, 2013

  • [General] Get the most out of your new Android Smart phone with Samsung Diagnostics

    The new Samsung Diagnostics app has been designed to help you get the most out of your Samsung Android Smartphone. From fixing a problem to helping you learn how all the features work, this app has been designed to be easy to follow and is simple to use. Diagnose a problem If you are having difficulty with a...

    Jan 30, 2013