Here for you
Here for you
- COVID-19 RELATED
- HELP CONTENT
- REPAIR A DEVICE
- VISITING SAMSUNG LOCATIONS
- CONTACTING US
COVID-19 RELATED
COVID-19 - Are all Samsung contact channels operating?
Yes, our opening hours for Call Support are 8am to 10pm, 7 days a week. Our Live Chat support is available 24 hours a day, 7 days a week. We recommend that you check the online help content tab to see if there is already a solution for your query before contacting us using the options below.
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HELP CONTENT
What help content is available?
Samsung.com has a range of online help, including FAQ help articles and how to video guides, with topics covering everything from setting up your new Galaxy smartphone to understanding washing machine error codes, and everything in between.
Choose your product category below to find the help you need.-
Mobile devices
REPAIR A DEVICE
What repair services are available?
Samsung offers a full repair service for all products. Our repair options include Pick up, In-home, Doorstep, all designed to provide quick and easy repair solutions.
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Repair times
Mobile, Tablet and Wearables (Galaxy Watches and Buds)
Pick up service repair times can take up to 7 days* from collection.
Appointments for our Doorstep Repair service can be up to 14 days* from time of booking.
TV, AV and Home Appliance
In-Home Repair and Pick Up service repair times can vary by product but in some circumstances it may take up to 14 days* for repairs to be completed.
*Please note repair times are being affected by the current COVID-19 situation. In some circumstances we may be unable to complete repairs within our standard timeframes. Once a booking has been made you will be advised when your repair or visit can be completed. We apologise for any inconvenience this may cause.Pick up repair
Our logistics partner will come to your home to collect your product and will then return it once all repairs are complete. Pick up repair service is available for Mobile Devices including smartphones, tablets, smart watches, Galaxy Buds and monitors.
Visit Pick up repair for more information and to book a mobile device repair, or IT repair for your monitor repair online.Doorstep repair
Our Doorstep repair partner is based all over the UK and will come to you and repair your product directly onsite in their mobile repair vans. Doorstep repair service is available for Mobile Devices including smartphones and tablets.
To safeguard both our customers and engineers, our partners have introduced contact free handover of your product.
Visit Doorstep repair for more information and to book a repair online.In-home repair
When we provide an in-home repair, we will send an authorised service partner engineer to your home and repair your product onsite. We offer an In-Home Repair service for all Home Appliance and TV products.
In order to safeguard both our customers and engineers, our authorised service partners are following appropriate safety measures, including the use of Personal Protection Equipment (PPE), and advance contacting to confirm the absence of any COVID-19 related symptoms prior to visiting. Please note that some in-home repairs may be changed to a Pickup service during lockdown periods, you will be notified of any change.
Visit Home appliance In-home repair for more information and to book a repair online for your Washing machine, refrigerator, or other home appliance.
Visit TV& AV In-home repair for more information and to book a repair online for your TV.VISITING SAMSUNG LOCATIONS
Are Samsung stores and locations open and can I visit?
In line with updated Government guidance, the following is the status of Samsung Stores and locations as of the 5th January 2021:
Samsung Experience Stores are temporarily closed. You can find more information on our Samsung Experience Store location page
Samsung KX, remains open for Click & Collect services only.
Samsung Support Centres are temporarily closed.
Please check the COVID-19 related information regarding visiting Samsung stores and locations to find out the latest information in line with government guidance.
We are also offering virtual in-store support currently using video chat. If you require a one to one for product support which is not repair related, book a video chat appointment.CONTACTING US
What contact options are available?
You can contact Samsung Support through the following options:
• Live chat
• Video chat via appointment
• Phone
• Samsung Members App
• Samsung Community
• Facebook messenger
• Twitter
To give you the best support, make sure you choose the right contact option from Product support, Shop support, or Business support.Code to Open Chat Window & Covid hash link
Code to Open Book appointment popup
Book an appointment
This video chat support is for smartphones, tablets and wearables only.
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