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Contact Samsung Support

Please check the useful information below to see if your question has already been answered, otherwise you can find our contact options further down the page.

  • COVID-19 RELATED
  • HELP CONTENT
  • REPAIR A DEVICE
  • VISITING SAMSUNG LOCATIONS
  • CONTACTING US

COVID-19 RELATED

COVID-19 - Are all Samsung contact channels operating?

Yes, our opening hours for Call Support are 8am to 10pm, 7 days a week. Our Live Chat support is available 24 hours a day, 7 days a week. We recommend that you check the online help content tab to see if there is already a solution for your query before contacting us using the options below.

  • Visiting Samsung stores and locations

    In line with updated Government guidance, the following is the status of Samsung Stores and locations as of the 12th of April 2021:

    • Samsung Experience Stores are open, except Edinburgh and Manchester Market Street Samsung Experience Stores which remain temporarily closed.
    • Samsung KX is open.
    • Samsung Support Centres are open, except Glasgow Samsung Support Centre which remains temporarily closed.

    We are keeping our store locator page regularly updated and we advise that you check opening times in advance.

    If you are looking for a dedicated one-to-one support visit, or to book a product repair at a Samsung Support Centre, Samsung Experience Store or Samsung KX, then please make an appointment in advance online.

    When visiting one of our spaces, please kindly respect the following safety measures:
    • Use the hand sanitiser via the stations provided in store

    • Pay via card payment where possible

    • Keep at least 2m between you and other people

    • Wear a face covering, unless you are exempt
    • If you are experiencing any COVID-19 related symptoms or feel unwell we politely ask that you do not visit any stores

    Please note that these details are subject to change based on local regulations.

    If you require one-to-one product support for mobiles, tablets and/or wearables but prefer not to visit a store, we offer virtual one-to-one support via our Video Chat service which is bookable here.

  • The National COVID-19 test and trace apps can now be downloaded via the Google Play store and we are displaying QR codes in our stores so you can check in when you visit.

    Find more information on the official website and download the app from Google Play:

  • Please be aware that local regulations may be in place in your area. We are working hard to minimise disruption whilst adhering to the latest guidance and required safety measures.

    Please check the COVID-19 related information to find out the latest information in line with government guidance.

    For TV and Home Appliance repairs our Authorised Service Partners are currently prioritising essential repairs. We apologies for any inconvenience this may cause.

  • Deliveries
    We are currently unable to guarantee next day deliveries, but the majority of deliveries are being made the next day to the UK mainland. Please allow 5 days for your delivery to arrive before contacting us. Pre-order items will be dispatched on or after the launch date provided at time of purchase. Unfortunately, we are currently unable to deliver to Northern Ireland, the Channel Islands or Scottish Islands.

    Returns
    You may still return your products for any reason, free of charge, within 28 days of delivery. Simply call 0330 726 7467 to arrange for your item(s) to be collected. If you no longer have the returns slip that was delivered with your item, our Customer Services team can email you another copy.

  • We are only able to offer installation services for TVs and Home Appliances in England and Wales. Unfortunately, we are currently unable to provide installation services in Scotland, Northern Ireland, the Channel Islands or Scottish Islands. Installation options (where applicable) are presented at checkout.

HELP CONTENT

What help content is available?

Samsung.com has a range of online help, including FAQ help articles and how to video guides, with topics covering everything from setting up your new Galaxy smartphone to understanding washing machine error codes, and everything in between.

Choose your product category below to find the help you need.

REPAIR A DEVICE

What repair services are available?

Samsung offers a full repair service for all products. Our repair options include Pick up, In-store, In-home, and Doorstep, all designed to provide quick and effortless repair. To find out more click here

  • Repair times

    Mobile, Tablet and Wearables (Galaxy Watches and Buds)
    Pick up service repair times can take up to 14 days* from date of collection.
    Appointments for our Doorstep Repair service can be up to 10 days* from time of booking. Carry in repairs are currently only available via appointment. Your device will be returned to you via courier within 3 days* of appointment to avoid you having to visit the store twice.

    TV, AV and Home Appliance
    For TV and Home Appliance repairs our Authorised Service Partners are currently prioritising essential repairs.

    In-Home Repair and Pick Up service repair times can vary by product but in some circumstances it may take up to 18 days* for repairs to be completed.

    *Please note repair times are being affected by the current COVID-19 situation. In some circumstances we may be unable to complete repairs within our standard timeframes. For TV and Home Appliance repairs our Authorised Service Partners are currently prioritising essential repairs. Once a booking has been made you will be advised when your repair or visit can be completed. We apologise for any inconvenience this may cause.

  • Our logistics partner will come to your home to collect your product and will then return it once all repairs are complete. Pick up repair service is available for Mobile Devices including smartphones, tablets, smart watches, Galaxy Buds and monitors.

    Visit Samsung repair for more information and to book a mobile device repair, or IT repair for your monitor repair online.

  • Our Doorstep repair partner is based all over the UK and will come to you and repair your product directly onsite in their mobile repair vans. Doorstep repair service is available for Mobile Devices including smartphones and tablets.

    Please note that for certain models a convenience surcharge may be applied for our Doorstep Partner to come to you.

    To safeguard both our customers and engineers, our partners have introduced contact free handover of your product.

    Visit Samsung repair for more information and to book a repair online.

  • Please note for TV and Home Appliance repairs our Authorised Service Partners are currently prioritising essential repairs. We apologies for any inconvenience this may cause.

    When we provide an in-home repair, we will send an authorised service partner engineer to your home and repair your product onsite. We offer an In-Home Repair service for all Home Appliance and TV products.

    In order to safeguard both our customers and engineers, our authorised service partners are following appropriate safety measures, including the use of Personal Protection Equipment (PPE), and advance contacting to confirm the absence of any COVID-19 related symptoms prior to visiting. Please note that some in-home repairs may be changed to a Pickup service during lockdown periods, you will be notified of any change.

    Visit Samsung repair for more information and to book a repair online for your TV, washing machine, refrigerator, or other home appliance.

  • Please check the COVID-19 related information regarding visiting Samsung stores and locations to find out the latest information and government guidance.

    If you are looking for a dedicated one-to-one support visit, or to book a product repair at a Samsung Support Centre, Samsung Experience Store or Samsung KX, then please make an appointment in advance online.

    When visiting one of our spaces, please kindly respect the following safety measures:
    • Use the hand sanitiser via the stations provided in store
    • Pay via card payment where possible
    • Keep at least 2m between you and other people
    • Wear a face covering, unless you are exempt
    • If you are experiencing any COVID-19 related symptoms or feel unwell we politely ask that you do not visit any stores

    Please note that these details are subject to change based on local regulations.

  • If you are looking to purchases spare parts and consumables such as water filters and TV remotes, you can find them through our dedicated spare parts page from our online Samsung shop and authorised spare parts partner.

    Find Samsung spare parts

  • Keep track of your Samsung repair status online via our Live Chat.

    To track your repair please go to Live Chat and select your product. If this is the first time you’ve used Live Chat you will be asked to provide your name and email address to start the chat. Next choose the ‘Track my repair’ option from the list, or select ‘none of the above’ and type ‘Track my repair’ to start.

    Once you’ve selected Track My Repair you will be asked to give some details on your repair before seeing the status.

    Live Chat

VISITING SAMSUNG LOCATIONS

Are Samsung stores and locations open and can I visit?

Please check the COVID-19 related information regarding visiting Samsung stores and locations to find out the latest information in line with government guidance.

If you are looking for a dedicated one-to-one support visit, or to book a product repair at a Samsung Support Centre, Samsung Experience Store or Samsung KX, then please make an appointment in advance online.

If you require one-to-one product support for mobiles, tablets and/or wearables but prefer not to visit a store, we offer we virtual one-to-one support via our Video Chat service which is bookable here

  • What policies are in place for visiting?

    In line with updated Government guidance, the following is the status of Samsung Stores and locations as of the 12th of April 2021.

    Please check the COVID-19 related information regarding visiting Samsung stores and locations to find out the latest information in line with government guidance.

    When visiting one of our spaces please kindly respect the following safety measures:
    • Use the hand sanitiser via the stations provided in store

    • Pay via card payment where possible

    • Keep at least 2m between you and other people

    • Wear a face covering, unless you are exempt
    • If you are experiencing any COVID-19 related symptoms or feel unwell we politely ask that you do not visit any stores

    Please note that these details are subject to change based on local regulations.

    Please check the COVID-19 related information regarding visiting Samsung stores and locations to find out the latest information in line with government guidance.

  • If you are looking to browse products, you can visit Samsung Experience Stores and Samsung KX without an appointment. However, if you are looking for a dedicated one to one support visit, or to book a product repair at a Samsung Support Centre, Samsung Experience Store or Samsung KX, then please make an appointment to do so online.

    Visit our Samsung Repair page for more information and to book an appointment online.

CONTACTING US

Contacting Us

You can contact Samsung Support through the following options:

• Phone
• Live chat
• Video chat via appointment
• Samsung Members App
• Samsung Community
• Facebook messenger
• Twitter

To give you the best support, make sure you choose the right contact option from Product support, Shop support, or Business support from this page.

Product Support

Call

Product support
Mon-Sun | 8am to 10pm
0333 000 0333

Live chat

Product support
Mon-Sun | 24 hours
START LIVE CHAT

Video chat

Smartphone, tablet and wearables support
Mon-Sun | 11am to 7pm
BOOK APPOINTMENT

Samsung Community

Browse answers, ask questions and get solutions from other Samsung Customers.
JOIN DISCUSSION

Facebook Messenger

Get Support through Facebook Messenger
FACEBOOK MESSENGER

Twitter

Speak to our support experts at our dedicated UK Twitter account
TWITTER
View more

Code to Open Chat Window & Covid hash link

Code to Open Book appointment popup

Book an appointment

This video chat support is for smartphones, tablets and wearables only.

Samsung Repair

No one knows your Samsung like we do
No one knows your Samsung like we do
LEARN MORE
Samsung Repair Samsung Repair

Online Shop Support

Online Shop FAQ

Find answers to all your questions about ordering, payment, delivery and returns.
VIEW FAQS

Video chat

Get product demos and advice through one way video with Samsung People.
SAMSUNG PEOPLE

Call

Samsung online shop support
Mon-Sun | 8am to 10pm
0330 726 7467
View more

Business Support

Call business support

Samsung Business Support
Mon-Fri | 9am-6pm
0330 726 1022

Technical support

Need support for a specific product or device issue? Enquire here for technical help.
TECHNICAL SUPPORT

More help

Find specific help and support for Samsung Display & Samsung Knox Solutions.
MORE HELP
View more