• COVID-19 RELATED
  • HELP CONTENT
  • REPAIR A DEVICE
  • VISITING SAMSUNG LOCATIONS
  • CONTACTING US

COVID-19 RELATED

COVID-19 - Are all Samsung contact channels operating?

Yes, our opening hours for Call Support are 8am to 10pm, 7 days a week. Our Live Chat support is available 24 hours a day, 7 days a week. We recommend that you check the online help content tab to see if there is already a solution for your query before contacting us using the options below.

HELP CONTENT

What help content is available?

Samsung.com has a range of online help, including FAQ help articles and how to video guides, with topics covering everything from setting up your new Galaxy smartphone to understanding washing machine error codes, and everything in between.

Choose your product category below to find the help you need.

REPAIR A DEVICE

What repair services are available?

Samsung offers a full repair service for all products. Our repair options include Pick up, In-home, Doorstep, all designed to provide quick and easy repair solutions.

VISITING SAMSUNG LOCATIONS

Are Samsung stores and locations open and can I visit?

In line with updated Government guidance, the following is the status of Samsung Stores and locations as of the 5th January 2021:

Samsung Experience Stores are temporarily closed. You can find more information on our Samsung Experience Store location page

Samsung KX, remains open for Click & Collect services only.

Samsung Support Centres are temporarily closed.

Please check the COVID-19 related information regarding visiting Samsung stores and locations to find out the latest information in line with government guidance.

We are also offering virtual in-store support currently using video chat. If you require a one to one for product support which is not repair related, book a video chat appointment.

CONTACTING US

What contact options are available?

You can contact Samsung Support through the following options:

• Live chat
• Video chat via appointment
• Phone
• Samsung Members App
• Samsung Community
• Facebook messenger
• Twitter

To give you the best support, make sure you choose the right contact option from Product support, Shop support, or Business support.

Code to Open Chat Window & Covid hash link

Code to Open Book appointment popup

Book an appointment

This video chat support is for smartphones, tablets and wearables only.

Samsung Repair

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