Warranty Information

 

Samsung Product Warranty

All Samsung products come with a manufacturer’s warranty. To confirm the length of your warranty, please find your product in the list below.

 

You can register your products with Samsung Members and update your contact preferences, so you receive emails from us related to the products that you own.

 

Samsung also offers optional extended warranty offers, including our 5 year home appliance warranty and 2/3 year microwave oven warranty. Here you can comprehensively register and activate your products for these warranty types. 

 

If you need to make a warranty claim, it’s best to contact us, so we can help guide you through the process.

What is covered in your Warranty

Warranty Policy

General

General

The warranty card and warranty information included with the product provides details of the warranty for the product and the associated terms and conditions.


The information included with the product may provide a specific website address for the warranty information, in which case the warranty for the product is as stated at that website address.


The warranty periods and warranty services referred to above are intended as a guide only and variations may occur. If there are differences between the warranty card and information included with the product and the information shown above, the warranty card and information included with the product shall apply.


The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged.


The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.


The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.


To obtain assistance under the warranty, please contact Samsung using the details in the Contact Us section

European

Consumers who are using a product in a country in the European Economic Area and Switzerland (“Europe”) which was first purchased in another country in Europe can obtain warranty services. The period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.

 

The minimum warranty to be provided in Europe is shown here

Please note that this is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect statutory rights of end users. When you buy a non-European device, it is not covered under our European Warranty Policy. In that regard, when making a purchase please do check that the device is a European model.

 

To make a claim under this warranty, end users must produce the original proof of purchase (i.e. when the product was originally sold to an end user).

 

Promotions extending or enhancing the terms of the limited manufacturer’s warranty are country specific and cannot be claimed in countries other than the promoting country.

 

To obtain technical assistance or to book a service/repair for a product first purchased in another country in Europe, please contact Samsung using the details in the Contact Us section

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Live Chat

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0333 000 0333General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

Samsung Shop support closed on 20th October 2019


For Business Shop related enquiries:
8am - 6pm, Mon - Fri

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us