You will receive an email when you are eligible (approximately 12 months after your initial purchase).

Following approval of your new application, once we’ve received your old phone and if any surcharge has to be paid, Klarna will settle and close your existing agreement before setting up your new loan agreement.
Any missed payments and fees must be cleared on your existing loan agreement. Payments may differ on your new loan with Klarna.

Your deposit and monthly payment will depend on the price of the new device.

When you join the programme, you are entering a credit agreement that is administered through a third party, Klarna . For this reason, you need to undergo a credit check as part of your application.

Yes

If your credit screening is approved on the same day as the order and before the delivery cut-off, next day delivery is possible. However, for pre-orders, we will set timelines for deliveries in advance.

Some applications might require verification checks, once the deposit payment has been made. Klarna aims to decision these application within 72 hours.

No. Only one device per transaction is available.

Yes

You will need to have your phone repaired by Samsung’s authorised repair centre. Once it has been repaired, you will be eligible for the upgrade process.

Yes, you can still take advantage of the Upgrade Programme if you are buying your phone through the Employee Purchase Programme.

You must send us your old phone within 5 days of receiving your new handset.

Back up your files, photos and data, and remove your SIM and any memory cards. Samsung cannot recover any data from your phone after you send it. When sending your phone, please include the box and any accessories if possible.

You have 14 days to cancel the credit agreement, and 28 days to cancel your order of the phone itself.

We understand that customers can be concerned when their application for finance is unsuccessful. As responsible lenders, we have used all the details you have provided in your application and information supplied by a credit reference agency to allow us to make a decision. Each application is individually and carefully considered.

This application did not pass our verification process and as a result was cancelled. Any deposit payments made will be returned to your account within 3 working days. If you still wish to purchase your handset, you can use other forms of payment such as credit/debit card.