How and where to buy

Getting covered is easy. On Samsung.com, you can buy Samsung Care+ cover at the time you purchase your device. Alternatively, you can visit the Samsung Care+ online shop within six months of purchase to buy a policy. If you purchased from a Samsung Experience Store, you can either buy at the time of purchase or within 30 days from a store. For devices bought from other retailers, you have six months from purchase to register your device and buy Samsung Care+ cover. Find out more about each option below.

What value do I get from Samsung Care+ on
top of my warranty?

Warranty Covers

Samsung Care+ Covers

Device breakdown

Up to 24 months of cover

Remote diagnostics and setup

All accidental damages from handling

Walk in for same-day repairs at 24 locations

Battery replacement

1 year  battery warranty

Software Coverage

Device health check

2 claims for 1 year policies

Lifetime customer support

4 claims for 2 year policies

What isn’t covered by either?

Loss of the product

Deliberate damage

Cosmetic damage

Pick pocketing or theft 

Lack of reasonable care

Damages resulting from normal wear and tear

Here's what's covered

Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.
changing the table in mobile

Select your device to find out your coverage details

  • MOBILE
  • TABLET
  • WATCH
  • Galaxy Book

MOBILE

TABLET

WATCH

Galaxy Book

*Samsung Care+ prices are subject to change without notice. Includes insurance premium tax at the applicable rate

It’s easy to find your IMEI number

If you have a phone or LTE-enabled device, you'll need your 15-digit IMEI number ready to make a claim or check your coverage. Here’s how to find it:

Two women are sitting together behind a laptop computer. One woman smiles while pointing something on the screen. Two women are sitting together behind a laptop computer. One woman smiles while pointing something on the screen.

Contact us here

Tel. 0333 000 0333
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

Make a claim or check your coverage.
For more information, go to https://www.samsung.com/uk/shop-faq/samsung-care-plus/

Samsung Care+ is underwritten by the insurance partner AWP P&C S.A – Dutch Branch, trading as Allianz Global Assistance Europe, an insurer licensed to act in all EEA countries, with corporate identification No. 33094603, registered office at Poeldijkstaat 4, 1059 VM Amsterdam, the Netherlands, registered at the Dutch Authority for the Financial Markets (AFM) No 12000535 and authorised by L’Autorite de Controle Prudentiel et de Resolution (ACPR) in France.