Samsung Care+

Samsung Care+
You love it. We cover it

First rate protection for your mobile from the people who know it best.

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
Samsung Care+ tutorial: Enjoy your Galaxy with added peace of mind

Here's what's covered

An icon for "Hardware repairs": a smartphone overlaid with a small wrench.

Hardware repairs

Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.

An icon for "Software coverage": a smartphone overlaid with two mechanical gears.

Software coverage

If your device isn't running smoothly, we'll check and fix the issue.

An icon for "Battery replacement": a battery overlaid with a two-arrow cycle.

Battery replacement

Stay powered up with hassle-free battery replacements.

An icon for "4 claims within 2 years": a calendar with two pages with the text "2 yr" on it.

4 claims over 2 years

Make up to 4 claims for repair within 2 years, and save with a low deductible per claim

coverage details

Samsung Care+ Accidental Damage Coverage

Galaxy Devices

Samsung Care+ Monthly Price

Samsung Care+ 2 Year Upfront Price

Service fee per claim

Galaxy S Series

Galaxy Note Series

Galaxy Tab S7 LTE

Galaxy Tab S7+ WiFi & LTE

Galaxy Tab S6 LTE

Galaxy Book S

£7.49

£159

£59

Galaxy A71

Galaxy S10 Lite

 Galaxy Note10 Lite

Galaxy A51 5G

Galaxy Tab S7 WiFi

Galaxy Tab Active 2

Galaxy Tab Active Pro

Galaxy Tab S6 WiFi

Galaxy Tab S5e

£5.99

£109

£49

Galaxy A30S

Galaxy A41

Galaxy A51

Galaxy Tab S6 Lite WiFi

Galaxy Tab A 10.1” LTE

£4.99

£89

  • £39

Galaxy A10

Galaxy A20e

 Galaxy A21S

Galaxy Tab 10.1” WiFi

Galaxy Tab A 8”

£3.99

£79

£29

Please note: Samsung Care+ prices are subject to change without notice.

How is it better than the warranty?

  • Basic manufacturer warranty covers:

    • Device breakdown
    • Remote diagnostics and setup
    • Walk in for same-day repairs at 24 locations
    • One-year battery warranty
    • Device health check and lifetime customer support
  • Samsung Care+ Covers:

    • Up to 24 months of cover
    • All accidental damages from handling
    • 2 claims for 1 year policies and 4 claims for 2 year policies
  • Does not cover:

    • Loss of the product
    • Deliberate damage
    • Cosmetic damage
    • Pick pocketing or theft of any kind
    • Lack of reasonable care
    • Damages resulting from normal wear and tear

How and where to buy

Getting covered is easy. On Samsung.com or at Samsung Experience Stores, simply subscribe to Samsung Care+ at the same time as you buy your new device. You can also get cover if you purchased your device from another retailer, as long as your device is less than 6 months old. Find out more detail about each option below.

An icon for "Samsung.com": a computer monitor showing the text "Samsung", overlaid with a small shopping bag in the bottom right corner. The shopping bag has a smartphone icon and the heart-shaped Samsung Care+ logo on it.

Buying a new device from
Samsung.com?

An icon for "Samsung Experience Store": two tall buildings, overlaid with a small shopping bag in the bottom right corner. The shopping bag has a smartphone icon and the heart-shaped Samsung Care+ logo on it.

Need cover for a device you’ve
already purchased ?

  • Samsung.com
  • ALREADY PURCHASED

Samsung.com

A closeup view shows a woman standing at a table. Her left hand sits on top of a package with a mailing label on it, and her right hand is operating a laptop computer. Packing tape, scissors, and a Stanley knife are also sitting on the table.
An icon for Step 1 of the Samsung.com purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Add Samsung Care+ to your order

While configuring your Galaxy device, add the Samsung Care+ subscription option to your basket.

An icon for Step 2 of the Samsung.com purchase process: a hand holding a credit card.

2. Complete your purchase

Head to the checkout to buy your phone and subscribe to Samsung Care+.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Start your free 30 days*

Once you are activated, you can enjoy your new Galaxy device to the fullest for 30 days before your cover expires. You can renew your coverage and check your status anytime at samsungcareplus.com

*Service fee per claim still applies

ALREADY PURCHASED

A closeup view from the side shows a seated woman holding a smartphone with both hands. She wears a backpack and there is a suitcase beside her.
An icon for Step 1 of the Samsung Care+ Online Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Go to Samsung Care+ Online Store

Input your IMEI number to see if you are eligible and select the Samsung Care+ plan for your device.

An icon for Step 2 of the Samsung Care+ Online Store purchase process: a hand holding a credit card.

2. Complete your purchase

Head to the checkout to purchase your Samsung Care+ plan.

An icon for Step 3 of the Samsung Care+ Online Store purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You’re covered.

Once you are activated you can enjoy your new Galaxy device to the fullest. Plus, you can check your coverage status anytime here.

Two women are sitting inside together behind a laptop computer. One of the women smiles and indicates something on the screen to the other woman.

Contact us here

Tel. 0333 000 0333
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

Make a claim or check your coverage.
For more information, go to samsung.com/support

It’s easy to find your IMEI number

If you have a phone or LTE-enabled tablet, you'll need your 15-digit IMEI number ready to make a claim or check your coverage. Here’s how to find it:

Method 1 (phones only).

Method 1 (phones only)

Dial *#06# from your phone.
Your IMEI number will appear on your screen.

Method 2.

Method 2

On your phone, go to Settings and then tap About phone or ‘About device’. Look for your IMEI number on the screen.

Method 3 (tablets only).

Method 3 (tablets only)

Your IMEI, serial number and model number may be printed on the back of your tablet.