Samsung Care+
You love it, we cover it
First rate protection for your Galaxy from the people who know it best
Made by Samsung.
Fixed by Samsung
You can’t stop accidents from happening, but you can be protected with Samsung Care+. Simple, affordable and comprehensive insurance from the people who know your Galaxy inside out. Not only are you covered for a wide range of mishaps, you’ll enjoy first-rate support when you need it the most.
More Support, Less
Hassle
Take out Samsung Care+ and take out the hassle. Claims, support and repairs sorted without delay. You’re never too far away from help. For the world we live in today, we can do everything remotely, from diagnostics to set up. Plus Samsung Expert support staff on hand 24/7.
That’s cover with peace of mind built in.
In Safe Hands
Who better to repair your device, than the experts who know it the best. Your Galaxy will feel like new again with genuine Samsung parts installed by Samsung Certified Repair Centres. Why compromise?
How and where to buy
Getting covered is easy. On Samsung.com, you can buy Samsung Care+ cover at the time you purchase your device. Alternatively, you can visit the Samsung Care+ online shop within six months of purchase to buy a policy. If you purchased from a Samsung Experience Store, you can either buy at the time of purchase or within 30 days from a store. For devices bought from other retailers, you have six months from purchase to register your device and buy Samsung Care+ cover. Find out more about each option below.
BUY SAMSUNG CARE+ WITH A NEW DEVICE FROM SAMSUNG.COM
Add Samsung Care+ to your basket at checkout and complete your purchase to start your free 30 day trial.
BUY SAMSUNG CARE+ FOR A DEVICE YOU HAVE
Go to the Samsung Care+ Online Store, Input your IMEI and Register for Samsung Care+
What value do I get from Samsung Care+ on
top of my warranty?
|
Warranty Covers |
Samsung Care+ Covers |
|---|---|
|
Device breakdown |
Up to 24 months of cover |
|
Remote diagnostics and setup |
All accidental damages from handling |
|
Walk in for same-day repairs at 24 locations |
Battery replacement |
|
1 year battery warranty |
Software Coverage |
|
Device health check |
2 claims for 1 year policies |
|
Lifetime customer support |
4 claims for 2 year policies |
|
What isn’t covered by either? |
|---|
|
Loss of the product |
|
Deliberate damage |
|
Cosmetic damage |
|
Pick pocketing or theft |
|
Lack of reasonable care |
|
Damages resulting from normal wear and tear |
Here's what's covered
Hardware repairs
Get fast, convenient repairs with genuine Samsung parts, from our authorised technicians.
Battery replacement
Stay powered up with hassle-free battery replacements.
Water
damage
Get hassle-free repair services for accidental water and other liquid damage.
Software
cover
If your phone isn't running smoothly, we'll check and fix any software issue.
4 claims within 2 years
Make up to 4 claims for a repair or a replacement within 2 years, and save with a low deductible per claim.
Select your device to find out your coverage details
- MOBILE
- TABLET
- WATCH
- Galaxy Book
MOBILE
TABLET
WATCH
Galaxy Book
*Samsung Care+ prices are subject to change without notice. Includes insurance premium tax at the applicable rate
It’s easy to find your IMEI number
If you have a phone or LTE-enabled device, you'll need your 15-digit IMEI number ready to make a claim or check your coverage. Here’s how to find it:
Method 1 (phones only)
Dial *#06# from your phone.
Your IMEI number will appear on your screen.
Method 2
On your device, go to Settings and then tap About phone or ‘About device’. Look for your IMEI number on the screen.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Contact us here
Tel. 0333 000 0333
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00
Make a claim or check your coverage.
For more information, go to https://www.samsung.com/uk/shop-faq/samsung-care-plus/
Samsung Care+ is underwritten by the insurance partner AWP P&C S.A – Dutch Branch, trading as Allianz Global Assistance Europe, an insurer licensed to act in all EEA countries, with corporate identification No. 33094603, registered office at Poeldijkstaat 4, 1059 VM Amsterdam, the Netherlands, registered at the Dutch Authority for the Financial Markets (AFM) No 12000535 and authorised by L’Autorite de Controle Prudentiel et de Resolution (ACPR) in France.