Galaxy Buds3 Pro
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Features
Image simulated. Available colours of Galaxy Buds3 Pro may vary by country or carrier. Galaxy Buds3 Pro supports Galaxy AI features such as interpreter and Live Translate when paired with compatible Samsung Galaxy devices. Availability of Galaxy AI features may vary by device model. See samsung.com for details.
Galaxy AIis here
Galaxy AI is here for your all-new Galaxy Buds3 Pro
Redefine your listening experience. Hear each note in crystal-clear clarity, with 24-bit CODEC. Minimise distortion with our first-ever, dual amp on Galaxy Buds. Capture a high range of intricate details with enhanced 2-way speaker — featuring a planar tweeter, a first on Galaxy Buds. Take your listening experience to the next level with Galaxy AI-boosted Noise Control and real-time interpretation. See your Buds in a new light. , ,
Ergonomically designed for supreme sound
Experience our all-new design engineered for optimal sound. Our re-imagined Galaxy Buds3 Pro feature small, angled heads for a comfortable fit and to streamline your audio experience while accented Blade Lights let you to express yourself. Highlighting the blade design is a sleek case with a transparent cover and delicate curved shape, equipped with USB-C and wireless charging capabilities. , , ,
A pair of silver Galaxy Buds3 Pro appear in a closed case which opens up. Once open, the earbuds slide up with the Blade Lights on and hover over the open case.
Flawless control at your fingertips
Leave your phone in your pocket and conveniently control your earbuds by using simple gestures. Even with a swift swipe, rest assured your Galaxy Buds3 Pro stay securely in your ears.
to adjust the volume.
or pinch and hold to launch
your favourite app.
A finger swipes across the blade of a single, Galaxy Buds3 Pro earbud.
Clear-cut sound in each note
Immerse yourself in the elaborate details — from the deep rumble of the bass to the clear, crisp highs of the trebles — with enhanced 2-way speaker. Hear the vibrato of instruments with minimal distortion through our first-ever dual amp.
- Wind Shield
- Blade Lights
- Swipe
- Pinch Control
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Dual Amplifier
Powered by our first-ever, independently controlled woofer and tweeter, Galaxy Buds3 Pro diminishes interference between speakers — allowing you to experience a broader spectrum of sound and balance across various frequencies. ,
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Enhanced 2-Way Speaker
Discover an orchestra of sound — the full-bodied bass of the cello from the woofer to the subtle tremble of strings through a planar tweeter — coming together in harmony to evoke waves of emotion and unveil the minute details that would've gone unnoticed. ,
Stunning,
studio-like sound
Retain ultra high quality audio from the recording studio to your Galaxy Buds3 Pro. The Samsung Seamless Codec compresses and encodes up to 24bit / 96kHz audio. Then, decodes on the Galaxy Buds3 Pro, maintaining the 24bit / 96kHz, high-fidelity sound so you can hear the intricate details, just as it was intended. ,
Seamless Codec
Galaxy AI adjusts sound to your fit
Delve into your personal soundscape with Galaxy AI-assisted Adaptive EQ/Adaptive ANC. Based on individual ear shape and wearing habits, our AI-boosted algorithm analyses sound detected through the inner and outer mics in real-time. Then, Galaxy AI optimises your listening experience by adjusting the sound to conform to your fit with pinpoint precision. ,
Adaptive Noise Control. Tune into what matters
Keep your Galaxy Buds3 Pro on and continue to engage with the world around you. Using Galaxy AI, Galaxy Buds3 Pro identifies and prevents unnecessary noise intuitively. Then, it optimises your audio experience by re-adjusting the balance between ANC and Ambient mode to correspond to your surroundings. So you can listen to your favourite tunes, uninterrupted. , , ,
A Galaxy Buds3 Pro earbud in silver is on the middle of the page with large particles moving in a spiral formation toward the earbud. It continues to appear on the right of the earbud sans particles. The particles and spiral vanish, showing the single Galaxy Buds3 Pro earbud with 2 images on each side.
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Noise With Adaptive Noise Control, eliminate unwanted external noise - such as traffic, and enjoy the right mix of ANC and Ambient sound, allowing you to focus on hearing what you want to hear.
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Conversation Carry on a conversation and Voice Detect will switch the ANC and Ambient sound on/off accordingly — so you can hear loud and clear without needing to take off your Galaxy Buds3 Pro.
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Alarm/Siren Listen to your playlist in peace with Siren Detect. Galaxy Buds3 Pro blocks off unnecessary external noise, except for alarms and sirens, to warn you to steer clear of harm’s way.
Break language barriers at the blink of an AI
With Galaxy AI, understand the world like never before. See the translation on your Samsung Galaxy smartphone, and simultaneously hear your conversation interpreted in real-time through your Galaxy Buds3 Pro. Discover what it means to be truly free of language barriers. , , , , , ,
Hola. todos La lección de hoy será sobre la inflación.
Hello. everyone Today’s lesson will be about inflation.
To access conversation mode, place the phone mic toward the speaker, short press your Galaxy Buds3 Pro and listen to your conversation translated in real-time.
Once the app is open, the Interpreter feature will start up with the mode last used.
PC Auto Switch
keeps the synergy going
PC Auto Switch on Galaxy Buds3 Pro detects audio activity and transfers the connection to your favourite Samsung Galaxy devices, so you can work and play seamlessly. ,
From left to right is a Samsung Galaxy Book laptop, Galaxy Buds3 Pro and Z Fold6. A call from the Z Fold6 appears on the Samsung Galaxy Book laptop. After answering the call on Z Fold6, PC Auto Switch changes the Galaxy Buds3 Pro audio output from the laptop to the smartphone.
Your personalised sound sanctuary
Mindfulness comes with daily practice. At the press of a button, teleport to a worry-free world of your own with Samsung Health powered by Calm. Alleviate stress with peaceful melodies from nature, improve your focus with white noise or relax with ASMR-related for a happier, healthier you. , ,
Z Fold6 is open with a Galaxy Buds3 Pro earbud on the right and Samsung Health and Calm application icons on the bottom. In the back is an image of an office which changes to 5 images of nature once the Mindfulness application is open. From left to right are trees, a river, raindrops falling, palm trees and a bonfire.
(24bit / 96kHz)
(24bit / 96kHz)
(24bit / 96kHz)
(ANC Off)
Up to 6.0/26hr
(ANC On)
(ANC Off)
Up to 5.0/24hr
(ANC On)
(ANC Off)
Up to 6.0/21hr
(ANC On)
- Images simulated for illustrative purposes
- Interpreter requires Samsung Account login. Certain languages may require language pack download. Service availability may vary by language.
Accuracy of results is not guaranteed. Availability and supported features may vary by country, region or carrier. Availability of supported languages may vary. - Audio interpretation is only available when wearing Buds and connected to a Samsung Galaxy smartphone. Interpreter feature is not directly provided by Buds themselves. If Buds are unavailable, the interpreted content is provided on the screen of your Samsung Galaxy smartphone.
- Blade Lights only available on Samsung Galaxy Buds3 Pro.
- Specific Blade Light modes can be configured under Settings.
- Ultra high quality audio up to 24bit/96kHz’ is available on Galaxy S24 series, S23 series, Z Fold6, Z Flip6, Z Fold5, Z Flip5 and Tab S9 series with One UI 6.1.1 or above.
Additional devices may be supported in the future. - Adaptive Noise Control is off, Voice Detect is off and Siren Detect is off by default, and can be configured in the Galaxy Wearable app.
- The Adaptive Noise Control, Voice Detect and Siren Detect features are only available on Samsung Galaxy Buds3Pro.
- Images simulated for illustrative purposes. Sequences shortened and simulated. Actual UI may be different.
- Galaxy AI features are supported on Galaxy S24 series, Galaxy S23 series, Galaxy Z Fold5 series, Galaxy Z Flip5 series, Galaxy S23 FE, Galaxy S22 series, Galaxy Z Fold4 series and Galaxy Z Flip4 series as of May 2024
- Available colours may vary by country or carrier.
- In-box items include the Galaxy Buds3 Pro, a charging case, three sets of ear tips for the left and right ear (S, M(default), L), a USB cable and a quick start guide.
- Galaxy Buds3 Pro is the first Galaxy Buds with 2-Way Speaker featuring a planar tweeter and Dual Amp.
- Ultra high quality audio up to 24bit/96kHz’ is available on Galaxy S24 series, S23 series ,Z Fold6 , Z Flip6, Z Fold5, Z Flip5 and Tab S9 series with One UI 6.1.1 or above.
Additional devices may be supported in the future. - Samsung Account login may be required to use certain Samsung AI features.
- Samsung does not make any promises, assurances or guarantees as to the accuracy, completeness or reliability of the output provided by AI features.
- Galaxy AI features provided by Samsung are free. Future releases may include features that are offered on a paid basis. Different terms may apply for AI features provided by third parties.
- ANC(Active Noise Canceling) is on by default.
- 'Default setting' refers to the original setting for the Galaxy Buds3 Pro when it was first released, simply with the power turned on.
- Devices sold separately.
- Samsung Galaxy devices may require the latest software update to properly support Galaxy AI features.
- The default setting of the Pinch and Hold gesture is set to Noise Control. In order to change the Interpreter to Listening Mode, the settings must be configured on the Galaxy Wearable app
- 360 Audio is only available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 3.1 or later, and selected Samsung TV models. Supported Samsung TV models include: Neo QLED 8K (QN900D, QN800D), Neo QLED 4K (QN95D, QN90D, QN87D, QN85D) OLED (S95D, S90D, S85D), QLED (Q80D, Q70D). Support for 360 Audio and head tracking may vary depending on the application and content.
- Direct Multi-channel is available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 4.1.1 or later.
- Auto Switch feature is only available on Samsung Galaxy Book series with One UI 6.0 or later, Samsung Galaxy smartphones and Galaxy Tab devices with One UI 4.1.1 or later and Galaxy Watch4 series or later. Samsung Galaxy devices must be logged in to Samsung Account to enable the Auto Switch feature. Auto Switch feature for Samsung TV is only available on Samsung TVs launched Feb ’22 or later after getting a firmware update from Jul ’22. Auto Switch with TV is only available for making and receiving phone calls.
- Devices with Auracast Source ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 6.1 or later, and select TV models. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, Galaxy Z Flip6, Galaxy Z Fold6,Galaxy Z Flip5, Galaxy Z Fold5, S23+, S23 (except FE edition), S23 Ultra, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G and Tab S9 5G. Supported TV models include: 2024 NeoQLED 8K QND800, QND900, 2023 Neo QLED 8K and 2023 MICRO LED models.
- Devices with Auracast Assistant ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 5.1.1 or later. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, S23+, S23, S23 Ultra, Z Fold6, Z Flip6,Z Fold5, Z Flip5, Z Fold4, Z Flip4, A54 5G, A55 5G, M54 5G, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G, Tab S9 5G and Tab Active 5G.
- Connecting 2 or more devices to Auracast is limited to Samsung Galaxy devices.
- The quality of the Auracast audio stream may vary depending on the application, network connection and other factors.
- Voice Command is limited to fixed commands and is only available in Korean and English.
- Commands continue in the chosen language spec
- Additional language packs may be supported in the future.
- Some content may incur additional charges. Samsung Account log in is required for Samsung Health.
- With ANC on/off, earbuds and case provide up to 30 hours of play time on a full charge. Based on internal testing. Play time tested by pairing a pre-production Galaxy Buds3 Pro to a recently released Galaxy smartphone with default settings. Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength, and other factors. 'Play time' refers to when the Galaxy Buds3 Pro are connected to the phone, streaming music. Actual Play time may vary based on settings.
- IP57 is based on laboratory test conditions for submersion in up to 1 meter of fresh water for up to 30 minutes.
- Not advised for beach or pool use. Charging case is not water resistant. If the earbuds are damaged, they are not guaranteed to be water resistant. If the earbuds or your hands are wet, they must be dried thoroughly prior to handling or placing into the charging case. If placed into the charging case without drying, the earbuds may be damaged.
- Provided charging case is to charge the Galaxy Buds3 Pro.
- The Galaxy Wearable application can only be downloaded on smartphones with Android 10.0 or above and minimum 1.5GB Memory.
- Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength, and other factors.
- Actual Play time may vary based on settings.
Specifications
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Bluetooth Version
Bluetooth v5.4
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Sensors
Accelerometer, Gyro Sensor, Hall Sensor, Pressure Sensor, Proximity Sensor, Touch Sensor, VPU(Voice Pickup Unit)
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Earbud Weight (g)
5.4
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Number of MIC
6
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Speaker
Enhanced 2-way
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Ambient Sound
Yes
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Adaptive Noise Control
Yes
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Active Noise Cancellation
Yes
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Voice Detect
Yes
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360 Audio
Yes
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Siren Detect
Yes
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Audio Codec
AAC, SBC, SSC(Samsung Seamless Codec), SSC-UHQ
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Adaptive EQ
Yes
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Adaptive ANC
Yes
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Super Wide Band
Yes
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Bluetooth Version
Bluetooth v5.4
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Bluetooth Profiles
A2DP, AVRCP, HFP, PBP, TMAP
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LE Audio
Yes
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Auto Switch
Yes
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Accelerometer, Gyro Sensor, Hall Sensor, Pressure Sensor, Proximity Sensor, Touch Sensor, VPU(Voice Pickup Unit)
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Earbud Dimension (HxWxD, mm)
18.1 x 19.8 x 33.2
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Earbud Weight (g)
5.4
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Case Dimension (HxWxD, mm)
48.7 x 58.9 x 24.4
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Case Weight (g)
46.5
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Durability
IP57
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Talk Time (Hours, ANC On)
Up to 4.5
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Total Talk Time (Hours, ANC On)
Up to 20
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Music Play Time (Hours, ANC On)
Up to 6
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Total Music Play Time (Hours, ANC On)
Up to 26
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Talk Time (Hours, ANC Off)
Up to 5
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Total Talk Time (Hours, ANC Off)
Up to 22
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Music Play Time (Hours, ANC Off)
Up to 7
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Total Music Play Time (Hours, ANC Off)
Up to 30
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Earbud Battery Capacity (mAh, Typical)
53.0
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Case Battery Capacity (mAh, Typical)
515
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Samsung Find
Yes
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Bixby Voice Wake-up
Yes
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Neck Stretch Reminder
Yes
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Voice Command
Yes
Reviews
Galaxy Buds3 Pro
- Customers consistently praise rich bass, crisp highs, and immersive audio quality as outstanding and a major step up from previous models
- Many highlight seamless pairing and instant connection with Samsung devices as intuitive and purpose-built for the ecosystem
- Several report persistent discomfort and poor fit, with earbuds slipping out easily or causing pain after extended use
- Some mention battery drain when active noise cancellation is enabled and recurring charging failures on individual earbuds
- A few express deep dissatisfaction with the overall design, though most find the sound quality and connectivity justify the investment
Reviews with images & videos
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1,097 Reviews
2025-02-25
Chippenham
2025-03-20
London
Samsung
Thank you for taking the time to share with us this in-depth review about your Galaxy Buds3 Pro! We are pleased to read that you decided to upgrade to these amazing earbuds, and that you are particularly impressed by their superb sound quality, which deliver the ultimate Hi-Fi experience. Additionally, it is also great that you are making the most of the incredibly useful Galaxy AI features, as well as their impressive functions, including ANC (Active Noise Canceling). It is also fantastic that you are satisfied with their long-lasting and powerful battery and that you find their ergonomic and innovative angled design top-quality and comfortable. We are also glad that you find their connectivity and compatibility with your other Samsung products flawless. Still, we also appreciate that you don't always find the Pinch function as useful and straightforward as expected, although you love the Swipe control greatly. Additionally, we appreciate that you don't find putting the earbuds back in the case convenient. From our end, we will certainly make sure to pass this feedback along, so we can improve our future earbuds even further for an even smarter and more premium experience. In the meantime, we are confident that the Galaxy Buds3 Pro will make a positive difference every day. ^CL at Samsung Support
2024-10-24
CX
Thank you for this review of your Buds3 Pro. These awesome Buds have the spectacular enhanced 2-way speaker and powered by AKG, you will be immensely impressed with the sound! We would recommend contacting our Technical Support Team who will be on hand to help with this. You can find their contact details and opening hours here: https://spr.ly/6424q4AZn ^LB at Samsung Support
2026-02-09
Reading
2024-09-10
Banbury
CX
Thank you for taking the time to share with us this review about your Galaxy Buds3 Pro, Georgi. We are pleased to read that you think this is a very good product, with a premium look, enhanced sound quality and features. However, we also appreciate that you are not happy with the quality of the charging case itself, as it was scratched after an accidental fall. We appreciate that this situation is not ideal, and while the case of the Galaxy Buds3 Pro is built with the same high-quality and materials of the earbuds themselves, it can still suffer damage or marks if it is dropped or pressed on with a sharp object. If you have noticed your earbuds or the case are not working as expected, please don't hesitate to speak to our friendly Support Teams, who will be happy to help. You can find our contact details and opening times here: https://spr.ly/6424odWgq From our need, we will also make sure to take your feedback on board, so we can use it to improve our future products and technology. ^CL at Samsung Support
2025-03-02
Service clients Samsung
Bonjour COSTAditPilou, Vos commentaires positifs nous encouragent à maintenir notre engagement envers l'excellence, merci ! N'hésitez pas à faire un tour sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2024-12-04
CX
We're delighted to read such a lovely review of the Galaxy Buds3 Pro! It's great to know that you are having such a glowing experience with these impeccable Buds, which we put a lot of research effort into to find the optimal shape that gives our users the most comfortable wear possible. It also allows for the innovative new pinch and swipe controls, easily letting you change tracks or the volume without having to get your flawlessly connected device out. The sound is truly breathtaking, with 360 Audio, Ambient Sound, Active Noise Control, and so much more working together to give you crystal clear listening. Thank you for sharing your five-star feedback, it's magnificent to see that these Buds have earned your top spot! ^SK at Samsung Support
2024-09-05
Hampshire
CX
What an amazing endorsement for the Galaxy Buds3 Pro. It really sounds like you're getting the most out of Galaxy AI, you're experiencing first hand our all-new design engineered for optimal and supreme sound. ^EA at Samsung Support
2025-06-22
Service clients Samsung
Bonjour Neokyo, Merci d'avoir choisi Samsung et d'être un client fidèle. Nous sommes honorés de vous compter parmi notre communauté de passionnés. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Nous sommes déterminés à nous améliorer et espérons avoir l'opportunité de vous fournir une expérience plus positive à l'avenir. Découvrez les nouveautés de l'année sur notre site Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2025-12-21
Service clients Samsung
Bonjour Floskar, Merci beaucoup d'avoir choisi un produit Samsung ! Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber: https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Afin que vos écouteurs ne tombent plus, nous vous recommandons de veiller à ce que la mini-oreillette gauche (lettre L) soit insérée dans votre oreille gauche et que la droite (lettre R) le soit dans votre oreille droite. Ajustez vos écouteurs en les “vissant” jusqu’à ce qu’ils soient correctement placés. Les capteurs tactiles détectent automatiquement s’ils sont insérés correctement. Afin de faire correspondre au maximum les écouteurs à votre morphologie, vous pouvez tester les différents embouts fournis dans la boîte. Il y a 3 différentes tailles, S/M/L pour permettre un maximum de confort en fonction de votre taille. Nous espérons avoir pu vous aider et que vous pourrez profiter pleinement de vos écouteurs. Découvrez également les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur: https://www.samsung.com/fr/apps/samsung-members/ Cordialement Alex, Service clients Samsung
2024-10-08
Peckham, London
CX
It is a joy to read how impressed you are with your new Buds3 Pro, Ashake! With AI capabilities, user-friendly Pinch Controls, incredible sound quality and seamless connectivity to your devices, it's no wonder you're so pleased! Enjoy! ^CR at Samsung Support
2025-12-30
Service clients Samsung
Bonjour taowill, Merci beaucoup d'avoir choisi un produit Samsung ! Nous sommes ravis que vous appréciiez nos Galaxy Buds3 Pro! Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2025-12-21
Service clients Samsung
Bonjour Bruns6465, Merci infiniment pour vos retours positifs sur notre Galaxy Buds3 Pro! Nous sommes ravis de savoir que vous appréciez ses fonctionnalités. Afin que vos écouteurs ne tombent plus, nous vous recommandons de veiller à ce que la mini-oreillette gauche (lettre L) soit insérée dans votre oreille gauche et que la droite (lettre R) le soit dans votre oreille droite. Ajustez vos écouteurs en les “vissant” jusqu’à ce qu’ils soient correctement placés. Les capteurs tactiles détectent automatiquement s’ils sont insérés correctement. Afin de faire correspondre au maximum les écouteurs à votre morphologie, vous pouvez tester les différents embouts fournis dans la boîte. Il y a 3 différentes tailles, S/M/L pour permettre un maximum de confort en fonction de votre taille. Nous espérons avoir pu vous aider et que vous pourrez profiter pleinement de vos écouteurs. Voici quelques conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber: https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Découvrez également les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur: https://www.samsung.com/fr/apps/samsung-members/ Cordialement Charlie, Service clients Samsung
2025-09-16
Keighley west Yorkshire
CX
Congratulations on your new Buds3 Pro, Alec, what a great decision you made. ^SK at Samsung Support
2025-02-19
2025-10-25
London
Samsung
Thank you for taking the time to share your review, Farshiddeh. We're sorry to hear that you have experienced some issues with your Galaxy Buds3 Pro staying in place. This isn't what we'd expect to hear, as the new design is engineered to be more comfortable and stable in the ear, with a smaller in-ear component and better weight distribution. To optimise the fit, we have analysed 3D scans of users' ears across various demographics. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. The following link contains an excellent fit guide, so that you can ensure they are inserted into your ears correctly and securely: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ We hope this information is helpful to you! ^EW at Samsung Support
2025-08-29
Service clients Samsung
Bonjour Thunder, Nous prenons note de vos retours concernant nos Galaxy Buds3 Pro. Tous les produits Samsung bénéficient d’une garantie de 24 mois à compter de l’achat, et ce dernier est appliqué par Samsung : https://www.samsung.com/fr/support/warranty/ Nous vous encourageons à entrer en contact avec l'un de nos collaborateurs, qui sera en mesure de trouver une solution adaptée à votre situation. Vous pouvez les joindre via le lien suivant : https://www.samsung.com/fr/support/contact/ Nous restons à votre disposition. Cordialement Alex, Service clients Samsung
2025-05-04
Service clients Samsung
Bonjour Georges16, Votre avis positif sur nos Galaxy Buds3 Pro est une véritable source d'inspiration pour toute notre équipe ! Nous sommes ravis de contribuer à rendre votre expérience exceptionnelle. Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung : https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2025-09-29
Salford, Manchester
CX
We are disappointed to see you are not enjoying your Buds3 Pro. With the 515 mAh case battery and 53 mAh Buds battery, we know you can get hours of fun listening to your favourite tunes, and here is a guide to help you get the most out of the battery: https://www.samsung.com/uk/support/mobile-devices/check-the-battery-life-difference-between-the-left-and-right-earbuds-of-the-galaxy-buds/ We also have a great link that will get Active Noise Cancellation working to perfection: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/ If you need further assistance, we'd recommend contacting our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-12-14
Service clients Samsung
Bonjour laurent LECLERC, Merci d'avoir partagé votre point de vue sur nos Galaxy Buds3 Pro. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Suivez nos recommandations afin de réduire la consommation de la batterie : - Si vous n’utilisez pas les mini-oreillettes, rangez-les dans l’étui de chargement qui a été rechargé. Dans le cas contraire, le capteur tactile continuera de fonctionner et cela affectera le temps d’utilisation et la consommation de la batterie. - Conseils et précautions concernant la batterie : • Utilisez exclusivement un chargeur et un câble homologués par Samsung et spécialement conçus pour vos Galaxy Buds. L’utilisation d’un chargeur et d’un câble incompatibles peut provoquer des blessures graves ou endommager votre appareil. • Un branchement incorrect du chargeur peut sérieusement endommager l’étui de chargement. Les dégâts résultant d’une mauvaise utilisation ne sont pas couverts par la garantie. • Utilisez uniquement le câble USB de type C fourni avec les Galaxy Buds. Vous risquez d’endommager l’étui de chargement si vous utilisez un câble micro-USB. • Si vous rechargez les Galaxy Buds alors que le port de chargement est humide, vous risquez d’endommager les Galaxy Buds. Séchez soigneusement le port de chargement avant de recharger les Galaxy Buds. Découvrez également les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur: https://www.samsung.com/fr/apps/samsung-members/ Cordialement Alex, Service clients Samsung
2026-01-18
Service clients Samsung
Bonjour Mél_Méli, Nous vous remercions sincèrement pour votre retour positif ! Votre avis nous encourage à poursuivre nos efforts pour vous offrir une expérience exceptionnelle. Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Alex, Service clients Samsung
2025-01-05
Service clients Samsung
Bonjour Antoo33, Nous notons vos remarques sur les fonctionnalités de notre produit. Nous regrettons que le produit ne vous ait pas apporté satisfaction. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber: https://www.samsung.com/fr/support/mobile-devices/comment-utiliser-correctement-mes-galaxy-buds-pro/ Afin que vos écouteurs fonctionnent correctement, dans un premier temps, n’hésitez pas à consulter la page 44 de votre manuel ainsi effectuer les actions nécessaires: https://downloadcenter.samsung.com/content/UM/202410/20241024151216855/SM-R530_R630_UG_Open_Fre_Rev.1.2_241024.pdf Nous vous recommandons de visiter notre site Samsung pour découvrir les nouveautés de cette année: https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2026-07-16
SAMSUNG RO
Salut! Ne pare foarte rău să auzim că întâmpini asemenea neplăceri cu căștile bluetooth Galaxy Buds3 Pro, însă îți mulțumim că ne-ai scris! Astfel, dacă este posibil, te rugăm să ne contactezi prin intermediul oricărui canal de comunicare oficial (https://www.samsung.com/ro/support/), atât pentru a ne ajuta cu informații suplimentare în ceea ce privește comportamentul adus în discuție, cât și pentru a fi redirecționat către cel mai apropiat centru service autorizat Samsung, în vederea unui control aprofundat (poți menționa această recenzie pentru referință).
2024-11-01
Nottingham
CX
Thank you for taking the time to share with us this review about your Galaxy Buds3 Pro. Although we are pleased to read that you think these earbuds offer fantastic audio quality as well as exceptional noise control modes, we also appreciate that you wished for them to boast a more versatile multipoint outside the Galaxy Ecosystem. Within our system, these earbuds will be able to unleash their true potential and most optimised performance; while also making you enjoy the seamless synchronisation and excellent features that make our products so unique and special. Still, as you mentioned, it is also possible to connect, use and make the most of them with non-Samsung products, including Windows. Still, from our end, we will certainly make sure to take your feedback on board, so we can improve our future products and the way they interact with systems and devices from other manufacturers, to offer you an even smarter and more connected experience. ^CL at Samsung Support
2024-11-24
Greater London
CX
It's great to see that you are loving your Buds3 Pro as much as you are, Liviu, so we appreciate your feedback. The new design offers plenty of benefits, with it providing a more natural feeling fit that is not only comfortable but helps ensure that they stay in place when you're being more active than usual. As soon as you first take them out of their stylish looking case you'll be able to connect them to a wide-range of compatible devices, so they can add a soundtrack to your day or keep you in touch with your world on the go. We've given the speakers a professional retuning so that they deliver even crisper and richer sound, which means you'll be able to hear everything exactly as the creators intended. The Active Noise Control will ensure that you only have the sounds that you want to, keeping any unwanted noises out of your ears. ^DB at Samsung Support
2025-10-26
Worcestershire
Samsung
We’re sorry to hear that Galaxy Buds3 Pro haven’t met the excellent quality and performance you’ve enjoyed with previous models, and we’re here to help resolve any issues you’re experiencing. You mentioned that the right earbud never charges. Please take a look at this guide from our colleagues overseas, which includes a series of useful troubleshooting steps that can help fix the issue: https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge This second link offers a comprehensive guide on how to wear the earbuds correctly and make the most of the included ear tips. Wearing your earbuds properly ensures that Active Noise Cancelling (ANC) works effectively, giving you the best comfort and sound experience: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ If the issues persist, please don’t hesitate to contact our Support Teams. They’ll be happy to assist you further. You can find our full contact details and opening times on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-11-21
CX
Thank you for your lovely five-star review of your Buds3 Pro! With Adaptive Noise Control, Galaxy AI identifies and prevents unnecessary noise intuitively. Then, it optimises your audio experience by re-adjusting the balance between Active Noise Cancellation and Ambient mode to correspond to your surroundings! Along with the huge 515 mAh case battery and 53 mAh Bud battery, you'll get hours to enjoy your favourite tracks! With the all-new design engineered for optimal sound, this will also fit perfectly in your ears! Enjoy! ^LB at Samsung Support
2025-04-26
London, UK
CX
Thank you for sharing with us this review about your experience with the Galaxy Buds3 Pro. We are sorry to see that, although you are satisfied with the sound quality of these earbuds, they have not met your expectations overall. More specifically, we appreciate that you find the battery charging inconsistent, with the ear tips also not being easy to remove and their light features and design not as useful or comfortable. Also, we understand that you are unhappy with the case’s design compared to previous models, and that the battery life and Active Noise Canceling feature are not satisfactory. Please don't hesitate to reach out to our Support Teams, who will be ready to assist you with getting the best experience out of these top-quality earbuds, which are designed to streamline your audio experience in full smartness, power and style. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2025-05-27
Wales
CX
Thank you for taking the time to review the Galaxy Buds3 Pro, Lea. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see that the noise cancellation hasn’t met yours and that the fit and comfort haven’t been ideal for your needs. We understand how important secure and comfortable earbuds are, especially for daily use, and your insights on the rubber ear tips and fit are valuable. While our ear tips are designed for optimal performance, we appreciate your thoughts on universal sizing and will take them into account. It’s great to see that adaptive sound is working well, and that hands-free functionality and battery life have been reliable. Your feedback is truly important to us as we continue to refine our products, and we appreciate you taking the time to share your experience. ^CH at Samsung Support
2024-09-07
London
CX
We redesigned the Buds3 Pro so that they would provide a more natural feeling and comfortable fit, and the way they fit into you ear is to help ensure that they stay where they are, even if you are active. The blades also offer the benefit of making it easier to control them on the go, and get instant updates on the battery status, While we have designed them to be as compatible with as many ear types as possible, we would be unable to accommodate for all circumstances. We do understand your frustration if they are not meeting your needs, so we're happy to take on board your feedback regarding them, and the Active Noise Control, so that we can keep on providing our customers with everything that they'd want. ^DB at Samsung Support
2025-08-11
London
CX
This is not what we like to see, Pejman, so thank you for bringing this to our attention. We do regret seeing that you had some issues with your Buds3 Pro, and that we were unable to resolve the issue with you. We can certainly understand your frustration, and hope that this does not discourage you from purchasing from any of our ranges again in the future. ^DB at Samsung Support
2025-06-07
Berkshire
CX
Thank you for your feedback, although we do regret seeing that you had some back luck with your Buds3 Pro. We do aim to make it as simple as possible to alter the Buds if needed, but we can understand your frustration if this was not your experience. We're happy to take on board your feedback, and hope that this does not discourage you from purchasing any of our products again in the future. ^DB at Samsung Support
2025-11-22
Colne Lancashire
CX
Thanks for sharing your review, Anochmohr! We're so happy to know that you're loving your gorgeous Galaxy Buds3 Pro. You truly have the perfect trio with the S25 Ultra and the Watch Ultra, and the Galaxy Ecosystem delivers to you the most powerful connected experiences and seamless integration! ^EW at Samsung Support
2024-10-31
London, UK
CX
Thank you so much for your feedback! Although you had a little trouble at first with getting the Buds3 Pro to fit securely, however, we're thrilled that once you figured it out you were blown away the incredible sound quality! With great sound, a stylish Blade design and the benefit of our online deals, it's no wonder you're so pleased! ^CR at Samsung Support
2025-02-04
London
2024-07-11
London
2025-01-21
CX
We are thrilled to read that you are pleased with your wonderful Galaxy Buds3 Pro, Cloughie! Among the many great advantages of these powerful earbuds, the ANC (Active Noise Canceling) feature is certainly the most impressive, as it allows you to focus on what matters, whether it is your music or a call, no matter the level of noise around you and wherever you are. Additionally, it is great that you are happy with their long-lasting battery, comfortable design with the new ergonomic shape, as well as with their flawless connectivity with your other devices, including your fantastic Galaxy Watch. The Galaxy Buds3 Pro are engineered for perfection and are packed with the best features and specs to deliver a premium experience! ^CL at Samsung Support
2025-12-16
Service clients Samsung
Bonjour MathysSweegie, Merci d'avoir partagé votre point de vue sur nos Galaxy Buds3 Pro. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Vos commentaires sont précieux et nous espérons pouvoir vous proposer des innovations plus en phase avec vos besoins à l'avenir. N'hésitez pas à faire un tour sur notre site Samsung pour voir les nouveautés de l'année: https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2024-08-13
Service clients Samsung
Bonjour manu68fr, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Cordialement Alex, Service clients Samsung
2025-03-03
Ub1 2xl
2025-04-01
Service clients Samsung
Bonjour Sebos, Merci beaucoup d'avoir choisi un produit Samsung ! Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber : https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Connectez-vous sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2025-11-16
Service clients Samsung
Bonjour CMiKE91, Votre avis positif sur nos Galaxy Buds3 Pro est une véritable source d'inspiration pour toute notre équipe! Nous sommes ravis de contribuer à rendre votre expérience exceptionnelle. N'oubliez pas de profiter des dernière nouveautés de cette année en vous connectant sur notre site Samsung: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2025-11-30
Service clients Samsung
Bonjour Djess, Merci de partager vos impressions sur nos Galaxy Buds3 Pro. Nous regrettons que votre expérience n'ait pas été à la hauteur de vos attentes. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber: https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Pour trouver une solution adaptée à votre situation, nous vous invitons à contacter l’un de nos collaborateurs: https://www.samsung.com/fr/support/contact Nous restons à votre disposition. Cordialement Charlie, Service clients Samsung
2025-01-18
2026-03-19
Service clients Samsung
Bonjour 9Don, Un immense merci d'avoir pris le temps de partager votre expérience! Nous sommes heureux que vos Galaxy Buds3 Pro vous apportent une entière satisfaction. Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2025-06-09
Service clients Samsung
Bonjour ruso3, Merci pour votre retour d'expérience qui contribue à notre amélioration continue, nous vous en sommes reconnaissants ! Continuez à profiter de l'expérience Samsung et n'hésitez pas à partager vos retours avec nous. Nous sommes impatients de continuer à vous satisfaire ! Nous vous recommandons de visiter notre site pour découvrir les dernières nouveautés et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2025-12-21
Greater London
CX
We're so pleased to hear that you're loving your gorgeous Galaxy Buds3 Pro, Scott! The small, angled heads deliver a comfortable and secure fit, and the audio is crisp and clear, providing an immersive surround sound experience. Meanwhile, connectivity is smooth and seamless, and Auto Switch between compatible Samsung Galaxy devices is supported for ultra convenience. AI-powered Adaptive Noise Control adjusts the balance between ANC and Ambient mode in real-time, including emergency sirens. The excellent battery life is the icing on the cake! Thank you so much for taking the time to share your five-star review. Keep enjoying! ^EW at Samsung Support
2024-12-22
London
2024-10-30
Norwich, Norfolk
CX
We are thrilled to read that you are enjoying using your amazing Galaxy Buds3 Pro to listen to your favourite tunes with the greatest level of quality and immersion, Shaun! It is also great that you decided to get a case cover for your earbuds, so you can make the most of them with full peace of mind. ^CL at Samsung Support
2024-11-10
Tunbridge Wells, Kent, UK
CX
Thank you for your feedback. We are sorry to read that you are having trouble with your new Buds3 Pro. For a guide on how to use and control your Buds3 Pro correctly, please check out this handy guide: https://spr.ly/6421SNNWP However, to discuss the software and connectivity issues with us in more detail, please get in touch with our Technical Support Team directly. With more information, our team will ensure that your new buds are working perfectly. You can find all our contact methods and their operating hours here: https://spr.ly/6422SNNWu ^CR at Samsung Support
2025-05-27
United Kingdom
CX
It is wonderful to know that you have been enjoying the Galaxy Buds3 Pro for half a year already, Mira! These top-quality earbuds are ergonomically designed for supreme sound with a comfortable and secure fit, and they are also packed with our most advanced sound control features, including Active Noise Cancelling (ANC). Our re-imagined Galaxy Buds3 Pro will continue to deliver a superb experience with each note! ^CL at Samsung Support
2026-01-04
Service clients Samsung
Bonjour Gasper, Vos commentaires positifs nous encouragent à maintenir notre engagement envers l'excellence, merci ! N'hésitez pas à faire un tour sur notre site Samsung pour voir les nouveautés de l'année: https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2025-07-18
Service clients Samsung
Bonjour Titouan6002, Nous vous remercions d’avoir partagé votre avis. Nous regrettons que le produit que vous avez reçu ne vous ait pas entièrement satisfait. Nous prenons chaque commentaire au sérieux dans notre engagement constant envers l'amélioration. Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Nous espérons avoir l'opportunité de vous fournir une expérience plus positive à l'avenir. Retrouvez les nouveautés de l'année sur notre site Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2025-10-01
Service clients Samsung
Bonjour Lafonk, Nous sommes ravis que nos Galaxy Buds3 Pro vous apportent entière satisfaction, merci pour votre retour ! N'hésitez pas à visiter notre site Samsung pour découvrir les nouveautés de cette année: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2024-12-01
Service clients Samsung
Bonjour Yoda12, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Nous espérons avoir l'opportunité de regagner votre confiance à l'avenir. Nous vous recommandons de visiter notre site pour découvrir les dernières nouveautés et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2026-02-01
High Wycombe
CX
We're saddened to hear that the Galaxy Buds3 Pro have not quite met your expectations. We would like to reassure you that our latest and greatest range of earbuds includes powerful microphones with top‑tier noise isolation for clear and reliable call quality. Please make sure that the microphone openings are free from any blockage, as debris or dust can affect sound clarity. Next, check whether the Galaxy Buds3 Pro are running on the latest software version, as this can also help resolve lag or call performance issues. You can do this by opening the Galaxy Wearable app on your device, selecting About earbuds, selecting Update earbuds software, and then choosing Download and install. We also recommend resetting your earbuds if the issue persists. To do this, open the Galaxy Wearable app, select About earbuds, then select Reset earbuds. Please also note that the Galaxy Buds3 Pro generally have a maximum Bluetooth connection range of approximately 10 metres, and being beyond this distance, or having obstacles in between, can affect call quality. While the warranty has recently expired, our Support Teams are still available to review the issue with you, guide you through additional troubleshooting steps, and advise on any available repair or service options. If the issues continue, please do not hesitate to get in touch, and we will be ready to help. For future reference, our full contact details and operating times can be found on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2024-12-08
Service clients Samsung
Bonjour Kx1000, Merci beaucoup pour votre retour positif ! Votre recommandation est très appréciée. Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Alex, Service clients Samsung
2025-06-25
Leeds
CX
We are disappointed to see you are not enjoying your Buds3 Pro. With the 53 mAh Bud battery and 515 mAh case battery, we know you can get hours to enjoy your favourite tune! Here are some useful tips to help improve your battery life: https://www.samsung.com/uk/support/mobile-devices/check-the-battery-life-difference-between-the-left-and-right-earbuds-of-the-galaxy-buds/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-12-08
Service clients Samsung
Bonjour Guigui47, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Voici comment utiliser de manière optimale la fonction de suppression active de bruit de vos écouteurs : https://www.samsung.com/fr/support/mobile-devices/how-can-i-use-the-active-noise-canceling-feature-on-galaxy-buds-live/ Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2025-03-23
Service clients Samsung
Bonjour Julien34, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber : https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Nous espérons pouvoir vous proposer des innovations plus en phase avec vos besoins à l'avenir. Cordialement Alex, Service clients Samsung
2024-10-06
CX
Thank you very much for sharing this insight with us, Joe. We are very sorry to read about your experience using the buds and speaking with our Support Team. We have a plethora of guidance and tips and tricks on how to wear the buds to ensure they are comfy and fit correctly, however, we believe that we should first ensure that you are not getting an unexpected noise when adjusting them in your ears. We understand you have not received the support you need yet, however we are very keen to help and want to love the sound and overall quality of your new Buds3 Pro. Please get back in touch with our team, who can arrange for your Buds to be inspected by an engineer. Upon inspection, should a fault be found, they can repair this and return you Buds. Please get back in touch with us at your earliest convenience. All our contact methods and their operating hours can be found here: https://spr.ly/6426qOVD0. ^CR at Samsung Support
2024-11-02
Barnoldswick, Lancashire.
2024-09-21
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds3 Pro. We are pleased to read that you are happy with the advanced technology and components our latest and most powerful earbuds come with, which allow them to deliver a redefined sound experience with clear-cut sound in each note. Still, we also appreciate that you have not found the set of eartips that come with these earbuds very useful. For this, we recommend following this link to find a comprehensive guide about how to wear your product correctly, while also making the most of the included eartips: https://spr.ly/6426UR7lE We are confident that the link above will be very useful to start wearing your earbuds comfortably and securely in your ears for the best experience. Still, if you need more assistance, please also don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times here: https://spr.ly/6427UR7lZ ^CL at Samsung Support
2025-06-19
England
CX
We regret seeing that you have not had the best experience with your Galaxy Buds3 Pro, so do encourage you to keep in touch with our Customer Support team, so that they can continue to look into all available options for assisting you. ^DB at Samsung Support
2024-10-29
East Yorkshire, Uk
CX
It is an absolute pleasure to see how happy you are after upgrading to the Galaxy Buds3 Pro, Rich! With our new Blade design and comfortable, secure fit, the Buds3 Pro are perfect for wearing for long periods of time, and will stay put even during vigorous exercise! The magnificent sound quality and advanced features such as Active Noise Cancellation and Ambient Mode ensure the Buds work in line with your needs, whether you want to immerse yourself completely or be aware of your surroundings! ^CR at Samsung Support
2026-02-24
2025-09-22
Glasgow
CX
Thank you for taking the time to review your Galaxy Buds3 Pro, Dave. Your feedback is very important to us and allows us to drive innovation and improve our future products. It's great to hear that you're enjoying the Active Noise Cancellation feature, which utilises Galaxy AI to tailor the sound settings based on your surroundings. The following link contains an excellent fit guide to help you ensure you are wearing your Buds3 Pro correctly: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ We hope this information is useful for you! ^EW at Samsung Support
2024-12-14
CX
Thank you for taking the time to review the Galaxy Buds3 Pro. We pride ourselves on creating products that meet the expectations of our customers, and we regret to see this has not been the case for you on this occasion. If you are still experiencing the issues, we'd love to help. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://spr.ly/6429viDt3 ^CH at Samsung Support
2024-11-07
CX
We are sorry to read that you experienced this type of issue with your Galaxy Buds3 Pro, Lockley. Here at Samsung, we take the safety of our customers and the correct operation of our products very seriously. We recommend getting in touch with one of our Support Teams as soon as possible, who will be able to offer you full assistance with this. Our contact details and opening times can be found on our Contact Us page here: https://spr.ly/6420SQQq4 In the meantime, we would like to reassure you that our wearable products, including the Galaxy Buds3 Pro, go through a series of thorough tests to ensure they meet our high standards of quality and precise functionality. ^CL at Samsung Support
2025-03-02
Stratford
2024-12-15
Service clients Samsung
Bonjour Biquette8, Samsung vous remercie de partager vos remarques, vos recommandations. Votre œil expert est une source précieuse d'inspiration pour nous améliorer constamment et créer des produits qui répondent à vos besoins. Merci de faire partie de notre communauté Samsung ! N'hésitez pas à faire un tour sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2024-12-01
Service clients Samsung
Bonjour vce33, Samsung vous remercie d'avoir partagé votre avis si complet et détaillé. Votre satisfaction est la plus grande récompense pour nous. Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2024-11-29
Service clients Samsung
Bonjour Vegiwara, Nous sommes ravis que nos Galaxy Buds3 Pro vous apporte entière satisfaction, merci pour votre retour ! Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2025-10-10
Coventry
CX
We are disheartened to see you are not enjoying your Buds3 Pro, Chloe. We provide three different sized tips to help you get the perfect fit as we understand all ears are different. Here is a great link to help you get noise-cancelling working to perfection: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-08-04
Service clients Samsung
Bonjour Malik_07, Nous comprenons que vous ayez rencontré un dysfonctionnement avec nos Galaxy Buds3 Pro et nous en sommes navrés. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber : https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Voici quelques conseils de manipulations afin de d’optimiser la qualité du son de vos écouteurs et d’autres conseils pour vivre l’expérience Galaxy Buds pro de manière optimale: https://www.samsung.com/fr/support/mobile-devices/comment-utiliser-correctement-mes-galaxy-buds-pro/ Si le problème persiste, nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation : https://www.samsung.com/fr/support/contact . Découvrez également les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur : https://www.samsung.com/fr/apps/samsung-members/ Nous restons à votre disposition. Cordialement Charlie, Service clients Samsung
2025-03-09
Service clients Samsung
Bonjour Checkit, Nous vous remercions d’avoir partagé votre avis. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber : https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Découvrez les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur : https://www.samsung.com/fr/apps/samsung-members/ N'hésitez pas à faire un tour sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2026-01-11
Service clients Samsung
Bonjour Izab, Merci pour votre retour d'expérience qui contribue à notre amélioration continue, nous vous en sommes reconnaissants ! Nous sommes ravis de constater que vous êtes entièrement satisfait de vos Galaxy Buds3 Pro. Visitez notre site pour découvrir les dernières nouveautés et complétez votre écosystème Samsung: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2024-10-24
CX
Thank you for this epic review of your Buds3 Pro, Ozee. With the exceptional Galaxy AI, this boosts Noise Control and real-time interpretation, giving you an out of this world experience! The sound is taken to a new level with thanks to the enhanced 2-way speaker and our first-ever dual amp, you can fully immerse yourself into your favourite tune! The Buds3 Pro comes with the default Medium sized tip, and you get Small and Large as well, as we know all ears are different, which is why we want to accommodate as many customers as possible. We would recommend contacting our Support Centre for further assistance on this, you can find their contact details and opening hours here: https://spr.ly/6424qhkxI ^LB at Samsung Support
2025-06-07
2025-11-09
London
CX
Thanks for taking the time to share your review of the Galaxy Buds3 Pro. We're pleased to hear that you're enjoying the excellent Active Noise Cancellation, along with the reliable connectivity and the high-quality sound. We're sad to hear that you're experiencing some discomfort, and we'd love to help with this. Your Buds are ergonomically designed to provide a comfortable and secure fit, and the following link contains a brilliant fit guide to ensure they are inserted correctly into your ears: https://www.samsung.com/uk/support/mobile-devices/find-the-best-fit-for-your-ears-with-the-galaxy-earbud-fit-test/ We trust this helps, and you can soon enjoy your Buds3 Pro to their full potential! ^EW at Samsung Support
2025-01-05
Service clients Samsung
Bonjour Nico B, Nous vous remercions d'avoir pris le temps de partager votre avis avec nous ! Découvrez les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur : https://www.samsung.com/fr/apps/samsung-members/ N'hésitez pas à faire un tour sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2026-06-10
Samsung Romania CX Team
Salut! Ne pare foarte rău să auzim că întâmpini asemenea neplăceri cu aceste căști bluetooth, însă îți mulțumim că ne-ai scris! Astfel, dacă este posibil, te rugăm să ne contactezi prin intermediul oricărui canal de comunicare oficial (https://www.samsung.com/ro/support/), atât pentru a ne ajuta cu informații suplimentare în ceea ce privește comportamentul adus în discuție, cât și pentru a fi redirecționat către cel mai apropiat centru service autorizat Samsung, în vederea aducerii la conformitate a produsului (poți menționa această recenzie pentru referință).
2025-06-15
London
CX
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Lee. We regret to see that they didn’t meet your expectations, especially regarding noise cancellation, design, and sound quality. We strive to innovate and improve with each new release, so we truly appreciate your input. Your experience matters to us, and we take customer feedback seriously as we continue refining our products. If you’re encountering any issues with sound performance or settings, our support team would be happy to assist and explore potential solutions with you. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support We appreciate you taking the time to share your thoughts and will pass your feedback along to our team. Your satisfaction is important, and we hope to better meet your expectations in the future.
2024-10-07
Hampshire
CX
A life with the Buds3 Pro is a life without regret, Chris! We're overjoyed to see that you are enjoying the wonderful features that the Buds provide, such as impeccable 360 Audio. With the use of Adaptive Noise Control and Active Noise Cancellation, your tunes will only be interrupted by outside noise when absolutely necessary. Combine this with up to 30 hours battery when used with the case, and you can retreat into your own world all day! Your days just got a whole lot more musical, and we're sure that you will be listening with these Buds for years to come! ^SK at Samsung Support
2025-06-06
Service clients Samsung
Bonjour Mouse, Merci beaucoup d'avoir choisi un produit Samsung ! Nous regrettons que le produit que vous avez reçu ne vous ait pas entièrement satisfait. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber : https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Voici comment utiliser de manière optimale la fonction de suppression active de bruit de vos écouteurs : https://www.samsung.com/fr/support/mobile-devices/how-can-i-use-the-active-noise-canceling-feature-on-galaxy-buds-live Découvrez les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur : https://www.samsung.com/fr/apps/samsung-members/ Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2025-09-21
CX
We're sorry to hear that you are experiencing an issue with charging your Galaxy Buds3 Pro, and we're here to help. The red blinking light indicates a charging error, although this wouldn't be related to indoor or outdoor usage, as our Buds are designed to work seamlessly in either environment. We note you have already cleaned the charging contacts, but please make sure to use a soft, lint-free cloth to remove any moisture or dirt from the charging terminals on both the earbuds and the case. We'd also recommend resetting your earbuds. To do this, place both earbuds in the charging case, close the lid, and wait for at least 7 seconds. Then, open the lid and check if the issue persists. If the above doesn't get your earbuds up and running, please contact our Support Teams, who are on hand to go through further troubleshooting steps and book a repair for you if necessary. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ Alternatively, you can self-book a repair here: https://www.samsung.com/uk/support/repair/ We hope this information is helpful, and we're confident that your Galaxy Buds3 Pro will soon be back to their very best. ^EW at Samsung Support
2025-12-21
Service clients Samsung
Bonjour Haron h2d, Nous vous remercions d’avoir partagé votre avis. Nous comprenons que vous ayez rencontré un dysfonctionnement avec notre produit et nous en sommes navrés. Voici comment utiliser de manière optimale la fonction de suppression active de bruit de vos écouteurs: https://www.samsung.com/fr/support/mobile-devices/how-can-i-use-the-active-noise-canceling-feature-on-galaxy-buds-live/ Si le problème persiste, nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation: https://www.samsung.com/fr/support/contact . Découvrez les conseils de notre communauté Samsung sur le fonctionnement de votre produit sur: https://www.samsung.com/fr/apps/samsung-members/ Cordialement Alex, Service clients Samsung
2025-01-02
GL19 4DH, Apperley, Gloucestershire
CX
We're sorry to see that the Buds3 Pro haven't met your expectations, Ronan. We've worked hard on the size and fit of our Buds to ensure that they are the best fit for our users, however, we unfortunately can't guarantee that they will be the exact right fit for every ear. However, we would still recommend trying each tip to ensure you get the best possible fit available. The noise-cancelling capabilities of these Buds are remarkable, so we would recommend checking out your settings to ensure that they have been set up in the right way for your needs. Here's a handy video on adjusting the sound settings: https://www.youtube.com/watch?v=S9vNqATdyCc As for your lost Bud, we would recommend reaching out to our Support Teams. They can check what the best way forward would be for you, such as if it would be possible to locate or help you arrange a replacement if not. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support
2024-09-06
Service Clients Samsung
Bonjour, Merci beaucoup pour votre retour détaillé sur les Galaxy Buds3 Pro. Nous sommes heureux que vous appréciez le design et la qualité sonore, mais nous sommes désolés d'apprendre que la réduction de bruit et le bruit strident vous ont déçus. Voici comment utiliser de manière optimale la fonction de suppression active de bruit de vos écouteurs : https://www.samsung.com/fr/support/mobile-devices/how-can-i-use-the-active-noise-canceling-feature-on-galaxy-buds-live/ Votre retour est précieux pour continuer à améliorer nos produits. Nous restons à votre écoute Yael, service clients Samsung
2026-01-28
London
CX
Thank you for taking the time to share your feedback about the Galaxy Buds3 Pro. We’re sorry to hear about your experience and appreciate you letting us know about the plastic smell you’ve noticed on your earbuds. The materials used in our earbuds are carefully selected and tested to meet safety and quality standards, though we understand that individual sensitivities and experiences can vary. We’ll make sure to share your comments internally, as we’re always working to improve the design and materials of our products. If the issue continues, or you’re unable to use the product comfortably, please contact our Support Teams, who will be ready to assist you further and help you get the most out of your device. You can find all our contact details and operating times here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-08-30
2024-12-23
Service clients Samsung
Bonjour Christophe85, Nous vous remercions d'avoir pris le temps de partager votre avis avec nous ! Nous espérons que votre expérience avec nos Galaxy Buds3 Pro continuera à vous apporter satisfaction. Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Découvrez les nouveautés de l'année sur notre site Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2026-01-18
Service clients Samsung
Bonjour Dydy83, Nous vous remercions d’avoir partagé votre avis. Nous avons pris note des difficultés que vous avez rencontrées avec votre Galaxy Buds3 Pro. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber: https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Si le problème persiste, nous vous invitons à contacter l’un de nos collaborateurs afin de trouver une solution adaptée à votre situation: https://www.samsung.com/fr/support/contact . Nous restons à votre disposition. Cordialement Alex, Service clients Samsung
2025-10-05
Service clients Samsung
Bonjour Alicia60, Merci d'avoir partagé votre point de vue sur nos Galaxy Buds3 Pro. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber: https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Nous espérons avoir l'opportunité de vous fournir une expérience plus positive à l'avenir. Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année: https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2024-07-11
Samsung KX
2025-06-01
Service clients Samsung
Bonjour __Nico__, Merci d'avoir partagé votre point de vue sur notre produit. Nous tenons à vous assurer que vos commentaires ont été pris en compte dans notre démarche d'amélioration continue. Nous sommes déterminés à nous améliorer et espérons avoir l'opportunité de vous fournir une expérience plus positive à l'avenir. Voici comment utiliser de manière optimale la fonction de suppression active de bruit de vos écouteurs : https://www.samsung.com/fr/support/mobile-devices/how-can-i-use-the-active-noise-canceling-feature-on-galaxy-buds-live/ Retrouvez des conseils de notre communauté Samsung sur le fonctionnement de votre produit sur : https://www.samsung.com/fr/apps/samsung-members/ Cordialement Alex, Service clients Samsung
2025-04-28
Service clients Samsung
Bonjour Altix, Merci pour le partage de votre avis ! Nous prenons chaque commentaire au sérieux dans notre engagement constant envers l'amélioration. Pour une qualité sonore parfaite et un fonctionnement optimal, il est très important de placer correctement vos écouteurs dans vos oreilles. Si ce n’est pas le cas, le fonctionnement de ces derniers peut en être affecté. Voici nos conseils pour porter vos Galaxy Buds3 Pro sans les faire tomber : https://www.samsung.com/fr/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ Si vous avez d'autres suggestions spécifiques pour améliorer votre expérience, nous vous encourageons à les partager sur notre communauté : https://www.samsung.com/fr/apps/samsung-members/ Visitez notre site Samsung pour découvrir les dernières nouveautés de cette année : https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung
2025-05-25
Service clients Samsung
Bonjour Varonex, Nous sommes enchantés de vous savoir satisfait de votre achat, merci pour votre confiance ! Connectez-vous sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Charlie, Service clients Samsung
2024-12-08
Service clients Samsung
Bonjour Rayane, Merci pour le partage de votre avis ! Nous sommes heureux de constater votre entière satisfaction à l'égard de notre produit ! Connectez-vous sur notre site pour profiter de nos dernières offres et compléter votre écosystème Samsung : https://www.samsung.com/fr/ Cordialement Alex, Service clients Samsung
2025-09-08
CX
We are sad to see you faced issues with your Buds3 Pro, Ophelia. We do not expect our Buds to fail like this, and we know they can bring years of joy to your life! Your feedback is greatly appreciated, this will be passed on to help improve our products and services, and we hope to see you back with us soon as your loyalty means the world to us! ^LB at Samsung Support
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Solutions & Tips
- How to use Pinch Control, Earbuds control and troubleshoot your Galaxy Buds3 and Buds3 Pro
- How to wear and use the Galaxy Buds3 and Buds3 Pro
- Galaxy AI on the Galaxy Buds3 Pro and Buds3
- How to change the Samsung Galaxy Buds3 Pro and Buds4 Pro eartips
- Why your Galaxy Buds3/Buds3 Pro make a screeching sound when you hold them
Gracias pir su propuesta, la he revisado deternidamente
Thanks for your proposal, I’ve looked it over carefully.