Galaxy Buds3 Pro
Gallery popup
Please scan the QR Code with your mobile device, and place the product image in desired place.
Features
Image simulated. Available colours of Galaxy Buds3 Pro may vary by country or carrier. Galaxy Buds3 Pro supports Galaxy AI features such as interpreter and Live Translate when paired with compatible Samsung Galaxy devices. Availability of Galaxy AI features may vary by device model. See samsung.com for details.
Galaxy AIis here
Galaxy AI is here for your all-new Galaxy Buds3 Pro
Redefine your listening experience. Hear each note in crystal-clear clarity, with 24-bit CODEC. Minimise distortion with our first-ever, dual amp on Galaxy Buds. Capture a high range of intricate details with enhanced 2-way speaker — featuring a planar tweeter, a first on Galaxy Buds. Take your listening experience to the next level with Galaxy AI-boosted Noise Control and real-time interpretation. See your Buds in a new light. , ,
Ergonomically designed for supreme sound
Experience our all-new design engineered for optimal sound. Our re-imagined Galaxy Buds3 Pro feature small, angled heads for a comfortable fit and to streamline your audio experience while accented Blade Lights let you to express yourself. Highlighting the blade design is a sleek case with a transparent cover and delicate curved shape, equipped with USB-C and wireless charging capabilities. , , ,
A pair of silver Galaxy Buds3 Pro appear in a closed case which opens up. Once open, the earbuds slide up with the Blade Lights on and hover over the open case.
Flawless control at your fingertips
Leave your phone in your pocket and conveniently control your earbuds by using simple gestures. Even with a swift swipe, rest assured your Galaxy Buds3 Pro stay securely in your ears.
to adjust the volume.
or pinch and hold to launch
your favourite app.
A finger swipes across the blade of a single, Galaxy Buds3 Pro earbud.
Clear-cut sound in each note
Immerse yourself in the elaborate details — from the deep rumble of the bass to the clear, crisp highs of the trebles — with enhanced 2-way speaker. Hear the vibrato of instruments with minimal distortion through our first-ever dual amp.
- Wind Shield
- Blade Lights
- Swipe
- Pinch Control
-
Dual Amplifier
Powered by our first-ever, independently controlled woofer and tweeter, Galaxy Buds3 Pro diminishes interference between speakers — allowing you to experience a broader spectrum of sound and balance across various frequencies. ,
-
Enhanced 2-Way Speaker
Discover an orchestra of sound — the full-bodied bass of the cello from the woofer to the subtle tremble of strings through a planar tweeter — coming together in harmony to evoke waves of emotion and unveil the minute details that would've gone unnoticed. ,
Stunning,
studio-like sound
Retain ultra high quality audio from the recording studio to your Galaxy Buds3 Pro. The Samsung Seamless Codec compresses and encodes up to 24bit / 96kHz audio. Then, decodes on the Galaxy Buds3 Pro, maintaining the 24bit / 96kHz, high-fidelity sound so you can hear the intricate details, just as it was intended. ,
Seamless Codec
Galaxy AI adjusts sound to your fit
Delve into your personal soundscape with Galaxy AI-assisted Adaptive EQ/Adaptive ANC. Based on individual ear shape and wearing habits, our AI-boosted algorithm analyses sound detected through the inner and outer mics in real-time. Then, Galaxy AI optimises your listening experience by adjusting the sound to conform to your fit with pinpoint precision. ,
Adaptive Noise Control. Tune into what matters
Keep your Galaxy Buds3 Pro on and continue to engage with the world around you. Using Galaxy AI, Galaxy Buds3 Pro identifies and prevents unnecessary noise intuitively. Then, it optimises your audio experience by re-adjusting the balance between ANC and Ambient mode to correspond to your surroundings. So you can listen to your favourite tunes, uninterrupted. , , ,
A Galaxy Buds3 Pro earbud in silver is on the middle of the page with large particles moving in a spiral formation toward the earbud. It continues to appear on the right of the earbud sans particles. The particles and spiral vanish, showing the single Galaxy Buds3 Pro earbud with 2 images on each side.
-
Noise With Adaptive Noise Control, eliminate unwanted external noise - such as traffic, and enjoy the right mix of ANC and Ambient sound, allowing you to focus on hearing what you want to hear.
-
Conversation Carry on a conversation and Voice Detect will switch the ANC and Ambient sound on/off accordingly — so you can hear loud and clear without needing to take off your Galaxy Buds3 Pro.
-
Alarm/Siren Listen to your playlist in peace with Siren Detect. Galaxy Buds3 Pro blocks off unnecessary external noise, except for alarms and sirens, to warn you to steer clear of harm’s way.
Break language barriers at the blink of an AI
With Galaxy AI, understand the world like never before. See the translation on your Samsung Galaxy smartphone, and simultaneously hear your conversation interpreted in real-time through your Galaxy Buds3 Pro. Discover what it means to be truly free of language barriers. , , , , , ,
Hola. todos La lección de hoy será sobre la inflación.
Hello. everyone Today’s lesson will be about inflation.
To access conversation mode, place the phone mic toward the speaker, short press your Galaxy Buds3 Pro and listen to your conversation translated in real-time.
Once the app is open, the Interpreter feature will start up with the mode last used.
PC Auto Switch
keeps the synergy going
PC Auto Switch on Galaxy Buds3 Pro detects audio activity and transfers the connection to your favourite Samsung Galaxy devices, so you can work and play seamlessly. ,
From left to right is a Samsung Galaxy Book laptop, Galaxy Buds3 Pro and Z Fold6. A call from the Z Fold6 appears on the Samsung Galaxy Book laptop. After answering the call on Z Fold6, PC Auto Switch changes the Galaxy Buds3 Pro audio output from the laptop to the smartphone.
Your personalised sound sanctuary
Mindfulness comes with daily practice. At the press of a button, teleport to a worry-free world of your own with Samsung Health powered by Calm. Alleviate stress with peaceful melodies from nature, improve your focus with white noise or relax with ASMR-related for a happier, healthier you. , ,
Z Fold6 is open with a Galaxy Buds3 Pro earbud on the right and Samsung Health and Calm application icons on the bottom. In the back is an image of an office which changes to 5 images of nature once the Mindfulness application is open. From left to right are trees, a river, raindrops falling, palm trees and a bonfire.
(24bit / 96kHz)
(24bit / 96kHz)
(24bit / 96kHz)
(ANC Off)
Up to 6.0/26hr
(ANC On)
(ANC Off)
Up to 5.0/24hr
(ANC On)
(ANC Off)
Up to 6.0/21hr
(ANC On)
- Images simulated for illustrative purposes
- Interpreter requires Samsung Account login. Certain languages may require language pack download. Service availability may vary by language.
Accuracy of results is not guaranteed. Availability and supported features may vary by country, region or carrier. Availability of supported languages may vary. - Audio interpretation is only available when wearing Buds and connected to a Samsung Galaxy smartphone. Interpreter feature is not directly provided by Buds themselves. If Buds are unavailable, the interpreted content is provided on the screen of your Samsung Galaxy smartphone.
- Blade Lights only available on Samsung Galaxy Buds3 Pro.
- Specific Blade Light modes can be configured under Settings.
- Ultra high quality audio up to 24bit/96kHz’ is available on Galaxy S24 series, S23 series, Z Fold6, Z Flip6, Z Fold5, Z Flip5 and Tab S9 series with One UI 6.1.1 or above.
Additional devices may be supported in the future. - Adaptive Noise Control is off, Voice Detect is off and Siren Detect is off by default, and can be configured in the Galaxy Wearable app.
- The Adaptive Noise Control, Voice Detect and Siren Detect features are only available on Samsung Galaxy Buds3Pro.
- Images simulated for illustrative purposes. Sequences shortened and simulated. Actual UI may be different.
- Galaxy AI features are supported on Galaxy S24 series, Galaxy S23 series, Galaxy Z Fold5 series, Galaxy Z Flip5 series, Galaxy S23 FE, Galaxy S22 series, Galaxy Z Fold4 series and Galaxy Z Flip4 series as of May 2024
- Available colours may vary by country or carrier.
- In-box items include the Galaxy Buds3 Pro, a charging case, three sets of ear tips for the left and right ear (S, M(default), L), a USB cable and a quick start guide.
- Galaxy Buds3 Pro is the first Galaxy Buds with 2-Way Speaker featuring a planar tweeter and Dual Amp.
- Ultra high quality audio up to 24bit/96kHz’ is available on Galaxy S24 series, S23 series ,Z Fold6 , Z Flip6, Z Fold5, Z Flip5 and Tab S9 series with One UI 6.1.1 or above.
Additional devices may be supported in the future. - Samsung Account login may be required to use certain Samsung AI features.
- Samsung does not make any promises, assurances or guarantees as to the accuracy, completeness or reliability of the output provided by AI features.
- Galaxy AI features provided by Samsung are free. Future releases may include features that are offered on a paid basis. Different terms may apply for AI features provided by third parties.
- ANC(Active Noise Canceling) is on by default.
- 'Default setting' refers to the original setting for the Galaxy Buds3 Pro when it was first released, simply with the power turned on.
- Devices sold separately.
- Samsung Galaxy devices may require the latest software update to properly support Galaxy AI features.
- The default setting of the Pinch and Hold gesture is set to Noise Control. In order to change the Interpreter to Listening Mode, the settings must be configured on the Galaxy Wearable app
- 360 Audio is only available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 3.1 or later, and selected Samsung TV models. Supported Samsung TV models include: Neo QLED 8K (QN900D, QN800D), Neo QLED 4K (QN95D, QN90D, QN87D, QN85D) OLED (S95D, S90D, S85D), QLED (Q80D, Q70D). Support for 360 Audio and head tracking may vary depending on the application and content.
- Direct Multi-channel is available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 4.1.1 or later.
- Auto Switch feature is only available on Samsung Galaxy Book series with One UI 6.0 or later, Samsung Galaxy smartphones and Galaxy Tab devices with One UI 4.1.1 or later and Galaxy Watch4 series or later. Samsung Galaxy devices must be logged in to Samsung Account to enable the Auto Switch feature. Auto Switch feature for Samsung TV is only available on Samsung TVs launched Feb ’22 or later after getting a firmware update from Jul ’22. Auto Switch with TV is only available for making and receiving phone calls.
- Devices with Auracast Source ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 6.1 or later, and select TV models. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, Galaxy Z Flip6, Galaxy Z Fold6,Galaxy Z Flip5, Galaxy Z Fold5, S23+, S23 (except FE edition), S23 Ultra, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G and Tab S9 5G. Supported TV models include: 2024 NeoQLED 8K QND800, QND900, 2023 Neo QLED 8K and 2023 MICRO LED models.
- Devices with Auracast Assistant ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 5.1.1 or later. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, S23+, S23, S23 Ultra, Z Fold6, Z Flip6,Z Fold5, Z Flip5, Z Fold4, Z Flip4, A54 5G, A55 5G, M54 5G, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G, Tab S9 5G and Tab Active 5G.
- Connecting 2 or more devices to Auracast is limited to Samsung Galaxy devices.
- The quality of the Auracast audio stream may vary depending on the application, network connection and other factors.
- Voice Command is limited to fixed commands and is only available in Korean and English.
- Commands continue in the chosen language spec
- Additional language packs may be supported in the future.
- Some content may incur additional charges. Samsung Account log in is required for Samsung Health.
- With ANC on/off, earbuds and case provide up to 30 hours of play time on a full charge. Based on internal testing. Play time tested by pairing a pre-production Galaxy Buds3 Pro to a recently released Galaxy smartphone with default settings. Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength, and other factors. 'Play time' refers to when the Galaxy Buds3 Pro are connected to the phone, streaming music. Actual Play time may vary based on settings.
- IP57 is based on laboratory test conditions for submersion in up to 1 meter of fresh water for up to 30 minutes.
- Not advised for beach or pool use. Charging case is not water resistant. If the earbuds are damaged, they are not guaranteed to be water resistant. If the earbuds or your hands are wet, they must be dried thoroughly prior to handling or placing into the charging case. If placed into the charging case without drying, the earbuds may be damaged.
- Provided charging case is to charge the Galaxy Buds3 Pro.
- The Galaxy Wearable application can only be downloaded on smartphones with Android 10.0 or above and minimum 1.5GB Memory.
- Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength, and other factors.
- Actual Play time may vary based on settings.
Specifications
-
Bluetooth Version
Bluetooth v5.4
-
Sensors
Accelerometer, Gyro Sensor, Hall Sensor, Pressure Sensor, Proximity Sensor, Touch Sensor, VPU(Voice Pickup Unit)
-
Earbud Weight (g)
5.4
-
Number of MIC
6
-
Speaker
Enhanced 2-way
-
Ambient Sound
Yes
-
Adaptive Noise Control
Yes
-
Active Noise Cancellation
Yes
-
Voice Detect
Yes
-
360 Audio
Yes
-
Siren Detect
Yes
-
Audio Codec
AAC, SBC, SSC(Samsung Seamless Codec), SSC-UHQ
-
Adaptive EQ
Yes
-
Adaptive ANC
Yes
-
Super Wide Band
Yes
-
Bluetooth Version
Bluetooth v5.4
-
Bluetooth Profiles
A2DP, AVRCP, HFP, PBP, TMAP
-
LE Audio
Yes
-
Auto Switch
Yes
-
Accelerometer, Gyro Sensor, Hall Sensor, Pressure Sensor, Proximity Sensor, Touch Sensor, VPU(Voice Pickup Unit)
-
Earbud Dimension (HxWxD, mm)
18.1 x 19.8 x 33.2
-
Earbud Weight (g)
5.4
-
Case Dimension (HxWxD, mm)
48.7 x 58.9 x 24.4
-
Case Weight (g)
46.5
-
Durability
IP57
-
Talk Time (Hours, ANC On)
Up to 4.5
-
Total Talk Time (Hours, ANC On)
Up to 20
-
Music Play Time (Hours, ANC On)
Up to 6
-
Total Music Play Time (Hours, ANC On)
Up to 26
-
Talk Time (Hours, ANC Off)
Up to 5
-
Total Talk Time (Hours, ANC Off)
Up to 22
-
Music Play Time (Hours, ANC Off)
Up to 7
-
Total Music Play Time (Hours, ANC Off)
Up to 30
-
Earbud Battery Capacity (mAh, Typical)
53.0
-
Case Battery Capacity (mAh, Typical)
515
-
Samsung Find
Yes
-
Bixby Voice Wake-up
Yes
-
Neck Stretch Reminder
Yes
-
Voice Command
Yes
Reviews
Galaxy Buds3 Pro
- Customers consistently praise rich bass, crisp highs, and immersive audio quality as outstanding and a major step up from previous models
- Many highlight seamless pairing and instant connection with Samsung devices as intuitive and purpose-built for the ecosystem
- Several report persistent discomfort and poor fit, with earbuds slipping out easily or causing pain after extended use
- Some mention battery drain when active noise cancellation is enabled and recurring charging failures on individual earbuds
- A few express deep dissatisfaction with the overall design, though most find the sound quality and connectivity justify the investment
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
430 Reviews
2025-02-25
Chippenham
2025-03-20
London
Samsung
Thank you for taking the time to share with us this in-depth review about your Galaxy Buds3 Pro! We are pleased to read that you decided to upgrade to these amazing earbuds, and that you are particularly impressed by their superb sound quality, which deliver the ultimate Hi-Fi experience. Additionally, it is also great that you are making the most of the incredibly useful Galaxy AI features, as well as their impressive functions, including ANC (Active Noise Canceling). It is also fantastic that you are satisfied with their long-lasting and powerful battery and that you find their ergonomic and innovative angled design top-quality and comfortable. We are also glad that you find their connectivity and compatibility with your other Samsung products flawless. Still, we also appreciate that you don't always find the Pinch function as useful and straightforward as expected, although you love the Swipe control greatly. Additionally, we appreciate that you don't find putting the earbuds back in the case convenient. From our end, we will certainly make sure to pass this feedback along, so we can improve our future earbuds even further for an even smarter and more premium experience. In the meantime, we are confident that the Galaxy Buds3 Pro will make a positive difference every day. ^CL at Samsung Support
2024-10-24
CX
Thank you for this review of your Buds3 Pro. These awesome Buds have the spectacular enhanced 2-way speaker and powered by AKG, you will be immensely impressed with the sound! We would recommend contacting our Technical Support Team who will be on hand to help with this. You can find their contact details and opening hours here: https://spr.ly/6424q4AZn ^LB at Samsung Support
2026-02-09
Reading
2024-09-10
Banbury
CX
Thank you for taking the time to share with us this review about your Galaxy Buds3 Pro, Georgi. We are pleased to read that you think this is a very good product, with a premium look, enhanced sound quality and features. However, we also appreciate that you are not happy with the quality of the charging case itself, as it was scratched after an accidental fall. We appreciate that this situation is not ideal, and while the case of the Galaxy Buds3 Pro is built with the same high-quality and materials of the earbuds themselves, it can still suffer damage or marks if it is dropped or pressed on with a sharp object. If you have noticed your earbuds or the case are not working as expected, please don't hesitate to speak to our friendly Support Teams, who will be happy to help. You can find our contact details and opening times here: https://spr.ly/6424odWgq From our need, we will also make sure to take your feedback on board, so we can use it to improve our future products and technology. ^CL at Samsung Support
2024-12-04
CX
We're delighted to read such a lovely review of the Galaxy Buds3 Pro! It's great to know that you are having such a glowing experience with these impeccable Buds, which we put a lot of research effort into to find the optimal shape that gives our users the most comfortable wear possible. It also allows for the innovative new pinch and swipe controls, easily letting you change tracks or the volume without having to get your flawlessly connected device out. The sound is truly breathtaking, with 360 Audio, Ambient Sound, Active Noise Control, and so much more working together to give you crystal clear listening. Thank you for sharing your five-star feedback, it's magnificent to see that these Buds have earned your top spot! ^SK at Samsung Support
2024-09-05
Hampshire
CX
What an amazing endorsement for the Galaxy Buds3 Pro. It really sounds like you're getting the most out of Galaxy AI, you're experiencing first hand our all-new design engineered for optimal and supreme sound. ^EA at Samsung Support
2024-10-08
Peckham, London
CX
It is a joy to read how impressed you are with your new Buds3 Pro, Ashake! With AI capabilities, user-friendly Pinch Controls, incredible sound quality and seamless connectivity to your devices, it's no wonder you're so pleased! Enjoy! ^CR at Samsung Support
2025-09-16
Keighley west Yorkshire
CX
Congratulations on your new Buds3 Pro, Alec, what a great decision you made. ^SK at Samsung Support
2025-10-25
London
Samsung
Thank you for taking the time to share your review, Farshiddeh. We're sorry to hear that you have experienced some issues with your Galaxy Buds3 Pro staying in place. This isn't what we'd expect to hear, as the new design is engineered to be more comfortable and stable in the ear, with a smaller in-ear component and better weight distribution. To optimise the fit, we have analysed 3D scans of users' ears across various demographics. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. The following link contains an excellent fit guide, so that you can ensure they are inserted into your ears correctly and securely: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ We hope this information is helpful to you! ^EW at Samsung Support
2025-09-29
Salford, Manchester
CX
We are disappointed to see you are not enjoying your Buds3 Pro. With the 515 mAh case battery and 53 mAh Buds battery, we know you can get hours of fun listening to your favourite tunes, and here is a guide to help you get the most out of the battery: https://www.samsung.com/uk/support/mobile-devices/check-the-battery-life-difference-between-the-left-and-right-earbuds-of-the-galaxy-buds/ We also have a great link that will get Active Noise Cancellation working to perfection: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/ If you need further assistance, we'd recommend contacting our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-11-01
Nottingham
CX
Thank you for taking the time to share with us this review about your Galaxy Buds3 Pro. Although we are pleased to read that you think these earbuds offer fantastic audio quality as well as exceptional noise control modes, we also appreciate that you wished for them to boast a more versatile multipoint outside the Galaxy Ecosystem. Within our system, these earbuds will be able to unleash their true potential and most optimised performance; while also making you enjoy the seamless synchronisation and excellent features that make our products so unique and special. Still, as you mentioned, it is also possible to connect, use and make the most of them with non-Samsung products, including Windows. Still, from our end, we will certainly make sure to take your feedback on board, so we can improve our future products and the way they interact with systems and devices from other manufacturers, to offer you an even smarter and more connected experience. ^CL at Samsung Support
2024-11-24
Greater London
CX
It's great to see that you are loving your Buds3 Pro as much as you are, Liviu, so we appreciate your feedback. The new design offers plenty of benefits, with it providing a more natural feeling fit that is not only comfortable but helps ensure that they stay in place when you're being more active than usual. As soon as you first take them out of their stylish looking case you'll be able to connect them to a wide-range of compatible devices, so they can add a soundtrack to your day or keep you in touch with your world on the go. We've given the speakers a professional retuning so that they deliver even crisper and richer sound, which means you'll be able to hear everything exactly as the creators intended. The Active Noise Control will ensure that you only have the sounds that you want to, keeping any unwanted noises out of your ears. ^DB at Samsung Support
2025-10-26
Worcestershire
Samsung
We’re sorry to hear that Galaxy Buds3 Pro haven’t met the excellent quality and performance you’ve enjoyed with previous models, and we’re here to help resolve any issues you’re experiencing. You mentioned that the right earbud never charges. Please take a look at this guide from our colleagues overseas, which includes a series of useful troubleshooting steps that can help fix the issue: https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge This second link offers a comprehensive guide on how to wear the earbuds correctly and make the most of the included ear tips. Wearing your earbuds properly ensures that Active Noise Cancelling (ANC) works effectively, giving you the best comfort and sound experience: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ If the issues persist, please don’t hesitate to contact our Support Teams. They’ll be happy to assist you further. You can find our full contact details and opening times on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-11-21
CX
Thank you for your lovely five-star review of your Buds3 Pro! With Adaptive Noise Control, Galaxy AI identifies and prevents unnecessary noise intuitively. Then, it optimises your audio experience by re-adjusting the balance between Active Noise Cancellation and Ambient mode to correspond to your surroundings! Along with the huge 515 mAh case battery and 53 mAh Bud battery, you'll get hours to enjoy your favourite tracks! With the all-new design engineered for optimal sound, this will also fit perfectly in your ears! Enjoy! ^LB at Samsung Support
2025-04-26
London, UK
CX
Thank you for sharing with us this review about your experience with the Galaxy Buds3 Pro. We are sorry to see that, although you are satisfied with the sound quality of these earbuds, they have not met your expectations overall. More specifically, we appreciate that you find the battery charging inconsistent, with the ear tips also not being easy to remove and their light features and design not as useful or comfortable. Also, we understand that you are unhappy with the case’s design compared to previous models, and that the battery life and Active Noise Canceling feature are not satisfactory. Please don't hesitate to reach out to our Support Teams, who will be ready to assist you with getting the best experience out of these top-quality earbuds, which are designed to streamline your audio experience in full smartness, power and style. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2025-05-27
Wales
CX
Thank you for taking the time to review the Galaxy Buds3 Pro, Lea. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see that the noise cancellation hasn’t met yours and that the fit and comfort haven’t been ideal for your needs. We understand how important secure and comfortable earbuds are, especially for daily use, and your insights on the rubber ear tips and fit are valuable. While our ear tips are designed for optimal performance, we appreciate your thoughts on universal sizing and will take them into account. It’s great to see that adaptive sound is working well, and that hands-free functionality and battery life have been reliable. Your feedback is truly important to us as we continue to refine our products, and we appreciate you taking the time to share your experience. ^CH at Samsung Support
2024-09-07
London
CX
We redesigned the Buds3 Pro so that they would provide a more natural feeling and comfortable fit, and the way they fit into you ear is to help ensure that they stay where they are, even if you are active. The blades also offer the benefit of making it easier to control them on the go, and get instant updates on the battery status, While we have designed them to be as compatible with as many ear types as possible, we would be unable to accommodate for all circumstances. We do understand your frustration if they are not meeting your needs, so we're happy to take on board your feedback regarding them, and the Active Noise Control, so that we can keep on providing our customers with everything that they'd want. ^DB at Samsung Support
2025-08-11
London
CX
This is not what we like to see, Pejman, so thank you for bringing this to our attention. We do regret seeing that you had some issues with your Buds3 Pro, and that we were unable to resolve the issue with you. We can certainly understand your frustration, and hope that this does not discourage you from purchasing from any of our ranges again in the future. ^DB at Samsung Support
2025-06-07
Berkshire
CX
Thank you for your feedback, although we do regret seeing that you had some back luck with your Buds3 Pro. We do aim to make it as simple as possible to alter the Buds if needed, but we can understand your frustration if this was not your experience. We're happy to take on board your feedback, and hope that this does not discourage you from purchasing any of our products again in the future. ^DB at Samsung Support
2025-11-22
Colne Lancashire
CX
Thanks for sharing your review, Anochmohr! We're so happy to know that you're loving your gorgeous Galaxy Buds3 Pro. You truly have the perfect trio with the S25 Ultra and the Watch Ultra, and the Galaxy Ecosystem delivers to you the most powerful connected experiences and seamless integration! ^EW at Samsung Support
2024-10-31
London, UK
CX
Thank you so much for your feedback! Although you had a little trouble at first with getting the Buds3 Pro to fit securely, however, we're thrilled that once you figured it out you were blown away the incredible sound quality! With great sound, a stylish Blade design and the benefit of our online deals, it's no wonder you're so pleased! ^CR at Samsung Support
2025-02-04
London
2024-07-11
London
2025-01-21
CX
We are thrilled to read that you are pleased with your wonderful Galaxy Buds3 Pro, Cloughie! Among the many great advantages of these powerful earbuds, the ANC (Active Noise Canceling) feature is certainly the most impressive, as it allows you to focus on what matters, whether it is your music or a call, no matter the level of noise around you and wherever you are. Additionally, it is great that you are happy with their long-lasting battery, comfortable design with the new ergonomic shape, as well as with their flawless connectivity with your other devices, including your fantastic Galaxy Watch. The Galaxy Buds3 Pro are engineered for perfection and are packed with the best features and specs to deliver a premium experience! ^CL at Samsung Support
2025-03-03
Ub1 2xl
2025-12-21
Greater London
CX
We're so pleased to hear that you're loving your gorgeous Galaxy Buds3 Pro, Scott! The small, angled heads deliver a comfortable and secure fit, and the audio is crisp and clear, providing an immersive surround sound experience. Meanwhile, connectivity is smooth and seamless, and Auto Switch between compatible Samsung Galaxy devices is supported for ultra convenience. AI-powered Adaptive Noise Control adjusts the balance between ANC and Ambient mode in real-time, including emergency sirens. The excellent battery life is the icing on the cake! Thank you so much for taking the time to share your five-star review. Keep enjoying! ^EW at Samsung Support
2024-12-22
London
2024-10-30
Norwich, Norfolk
CX
We are thrilled to read that you are enjoying using your amazing Galaxy Buds3 Pro to listen to your favourite tunes with the greatest level of quality and immersion, Shaun! It is also great that you decided to get a case cover for your earbuds, so you can make the most of them with full peace of mind. ^CL at Samsung Support
2024-11-10
Tunbridge Wells, Kent, UK
CX
Thank you for your feedback. We are sorry to read that you are having trouble with your new Buds3 Pro. For a guide on how to use and control your Buds3 Pro correctly, please check out this handy guide: https://spr.ly/6421SNNWP However, to discuss the software and connectivity issues with us in more detail, please get in touch with our Technical Support Team directly. With more information, our team will ensure that your new buds are working perfectly. You can find all our contact methods and their operating hours here: https://spr.ly/6422SNNWu ^CR at Samsung Support
2025-05-27
United Kingdom
CX
It is wonderful to know that you have been enjoying the Galaxy Buds3 Pro for half a year already, Mira! These top-quality earbuds are ergonomically designed for supreme sound with a comfortable and secure fit, and they are also packed with our most advanced sound control features, including Active Noise Cancelling (ANC). Our re-imagined Galaxy Buds3 Pro will continue to deliver a superb experience with each note! ^CL at Samsung Support
2026-02-01
High Wycombe
CX
We're saddened to hear that the Galaxy Buds3 Pro have not quite met your expectations. We would like to reassure you that our latest and greatest range of earbuds includes powerful microphones with top‑tier noise isolation for clear and reliable call quality. Please make sure that the microphone openings are free from any blockage, as debris or dust can affect sound clarity. Next, check whether the Galaxy Buds3 Pro are running on the latest software version, as this can also help resolve lag or call performance issues. You can do this by opening the Galaxy Wearable app on your device, selecting About earbuds, selecting Update earbuds software, and then choosing Download and install. We also recommend resetting your earbuds if the issue persists. To do this, open the Galaxy Wearable app, select About earbuds, then select Reset earbuds. Please also note that the Galaxy Buds3 Pro generally have a maximum Bluetooth connection range of approximately 10 metres, and being beyond this distance, or having obstacles in between, can affect call quality. While the warranty has recently expired, our Support Teams are still available to review the issue with you, guide you through additional troubleshooting steps, and advise on any available repair or service options. If the issues continue, please do not hesitate to get in touch, and we will be ready to help. For future reference, our full contact details and operating times can be found on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-06-25
Leeds
CX
We are disappointed to see you are not enjoying your Buds3 Pro. With the 53 mAh Bud battery and 515 mAh case battery, we know you can get hours to enjoy your favourite tune! Here are some useful tips to help improve your battery life: https://www.samsung.com/uk/support/mobile-devices/check-the-battery-life-difference-between-the-left-and-right-earbuds-of-the-galaxy-buds/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-10-06
CX
Thank you very much for sharing this insight with us, Joe. We are very sorry to read about your experience using the buds and speaking with our Support Team. We have a plethora of guidance and tips and tricks on how to wear the buds to ensure they are comfy and fit correctly, however, we believe that we should first ensure that you are not getting an unexpected noise when adjusting them in your ears. We understand you have not received the support you need yet, however we are very keen to help and want to love the sound and overall quality of your new Buds3 Pro. Please get back in touch with our team, who can arrange for your Buds to be inspected by an engineer. Upon inspection, should a fault be found, they can repair this and return you Buds. Please get back in touch with us at your earliest convenience. All our contact methods and their operating hours can be found here: https://spr.ly/6426qOVD0. ^CR at Samsung Support
2024-11-02
Barnoldswick, Lancashire.
2024-09-21
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds3 Pro. We are pleased to read that you are happy with the advanced technology and components our latest and most powerful earbuds come with, which allow them to deliver a redefined sound experience with clear-cut sound in each note. Still, we also appreciate that you have not found the set of eartips that come with these earbuds very useful. For this, we recommend following this link to find a comprehensive guide about how to wear your product correctly, while also making the most of the included eartips: https://spr.ly/6426UR7lE We are confident that the link above will be very useful to start wearing your earbuds comfortably and securely in your ears for the best experience. Still, if you need more assistance, please also don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times here: https://spr.ly/6427UR7lZ ^CL at Samsung Support
2025-06-19
England
CX
We regret seeing that you have not had the best experience with your Galaxy Buds3 Pro, so do encourage you to keep in touch with our Customer Support team, so that they can continue to look into all available options for assisting you. ^DB at Samsung Support
2024-10-29
East Yorkshire, Uk
CX
It is an absolute pleasure to see how happy you are after upgrading to the Galaxy Buds3 Pro, Rich! With our new Blade design and comfortable, secure fit, the Buds3 Pro are perfect for wearing for long periods of time, and will stay put even during vigorous exercise! The magnificent sound quality and advanced features such as Active Noise Cancellation and Ambient Mode ensure the Buds work in line with your needs, whether you want to immerse yourself completely or be aware of your surroundings! ^CR at Samsung Support
2026-02-24
2025-09-22
Glasgow
CX
Thank you for taking the time to review your Galaxy Buds3 Pro, Dave. Your feedback is very important to us and allows us to drive innovation and improve our future products. It's great to hear that you're enjoying the Active Noise Cancellation feature, which utilises Galaxy AI to tailor the sound settings based on your surroundings. The following link contains an excellent fit guide to help you ensure you are wearing your Buds3 Pro correctly: https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/ We hope this information is useful for you! ^EW at Samsung Support
2024-12-14
CX
Thank you for taking the time to review the Galaxy Buds3 Pro. We pride ourselves on creating products that meet the expectations of our customers, and we regret to see this has not been the case for you on this occasion. If you are still experiencing the issues, we'd love to help. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://spr.ly/6429viDt3 ^CH at Samsung Support
2024-11-07
CX
We are sorry to read that you experienced this type of issue with your Galaxy Buds3 Pro, Lockley. Here at Samsung, we take the safety of our customers and the correct operation of our products very seriously. We recommend getting in touch with one of our Support Teams as soon as possible, who will be able to offer you full assistance with this. Our contact details and opening times can be found on our Contact Us page here: https://spr.ly/6420SQQq4 In the meantime, we would like to reassure you that our wearable products, including the Galaxy Buds3 Pro, go through a series of thorough tests to ensure they meet our high standards of quality and precise functionality. ^CL at Samsung Support
2025-03-02
Stratford
2025-10-10
Coventry
CX
We are disheartened to see you are not enjoying your Buds3 Pro, Chloe. We provide three different sized tips to help you get the perfect fit as we understand all ears are different. Here is a great link to help you get noise-cancelling working to perfection: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/ If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-10-24
CX
Thank you for this epic review of your Buds3 Pro, Ozee. With the exceptional Galaxy AI, this boosts Noise Control and real-time interpretation, giving you an out of this world experience! The sound is taken to a new level with thanks to the enhanced 2-way speaker and our first-ever dual amp, you can fully immerse yourself into your favourite tune! The Buds3 Pro comes with the default Medium sized tip, and you get Small and Large as well, as we know all ears are different, which is why we want to accommodate as many customers as possible. We would recommend contacting our Support Centre for further assistance on this, you can find their contact details and opening hours here: https://spr.ly/6424qhkxI ^LB at Samsung Support
2025-11-09
London
CX
Thanks for taking the time to share your review of the Galaxy Buds3 Pro. We're pleased to hear that you're enjoying the excellent Active Noise Cancellation, along with the reliable connectivity and the high-quality sound. We're sad to hear that you're experiencing some discomfort, and we'd love to help with this. Your Buds are ergonomically designed to provide a comfortable and secure fit, and the following link contains a brilliant fit guide to ensure they are inserted correctly into your ears: https://www.samsung.com/uk/support/mobile-devices/find-the-best-fit-for-your-ears-with-the-galaxy-earbud-fit-test/ We trust this helps, and you can soon enjoy your Buds3 Pro to their full potential! ^EW at Samsung Support
2025-06-15
London
CX
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Lee. We regret to see that they didn’t meet your expectations, especially regarding noise cancellation, design, and sound quality. We strive to innovate and improve with each new release, so we truly appreciate your input. Your experience matters to us, and we take customer feedback seriously as we continue refining our products. If you’re encountering any issues with sound performance or settings, our support team would be happy to assist and explore potential solutions with you. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support We appreciate you taking the time to share your thoughts and will pass your feedback along to our team. Your satisfaction is important, and we hope to better meet your expectations in the future.
2024-10-07
Hampshire
CX
A life with the Buds3 Pro is a life without regret, Chris! We're overjoyed to see that you are enjoying the wonderful features that the Buds provide, such as impeccable 360 Audio. With the use of Adaptive Noise Control and Active Noise Cancellation, your tunes will only be interrupted by outside noise when absolutely necessary. Combine this with up to 30 hours battery when used with the case, and you can retreat into your own world all day! Your days just got a whole lot more musical, and we're sure that you will be listening with these Buds for years to come! ^SK at Samsung Support
2025-09-21
CX
We're sorry to hear that you are experiencing an issue with charging your Galaxy Buds3 Pro, and we're here to help. The red blinking light indicates a charging error, although this wouldn't be related to indoor or outdoor usage, as our Buds are designed to work seamlessly in either environment. We note you have already cleaned the charging contacts, but please make sure to use a soft, lint-free cloth to remove any moisture or dirt from the charging terminals on both the earbuds and the case. We'd also recommend resetting your earbuds. To do this, place both earbuds in the charging case, close the lid, and wait for at least 7 seconds. Then, open the lid and check if the issue persists. If the above doesn't get your earbuds up and running, please contact our Support Teams, who are on hand to go through further troubleshooting steps and book a repair for you if necessary. You can find contact details and opening times here: https://www.samsung.com/uk/support/contact/ Alternatively, you can self-book a repair here: https://www.samsung.com/uk/support/repair/ We hope this information is helpful, and we're confident that your Galaxy Buds3 Pro will soon be back to their very best. ^EW at Samsung Support
2025-01-02
GL19 4DH, Apperley, Gloucestershire
CX
We're sorry to see that the Buds3 Pro haven't met your expectations, Ronan. We've worked hard on the size and fit of our Buds to ensure that they are the best fit for our users, however, we unfortunately can't guarantee that they will be the exact right fit for every ear. However, we would still recommend trying each tip to ensure you get the best possible fit available. The noise-cancelling capabilities of these Buds are remarkable, so we would recommend checking out your settings to ensure that they have been set up in the right way for your needs. Here's a handy video on adjusting the sound settings: https://www.youtube.com/watch?v=S9vNqATdyCc As for your lost Bud, we would recommend reaching out to our Support Teams. They can check what the best way forward would be for you, such as if it would be possible to locate or help you arrange a replacement if not. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support
2026-01-28
London
CX
Thank you for taking the time to share your feedback about the Galaxy Buds3 Pro. We’re sorry to hear about your experience and appreciate you letting us know about the plastic smell you’ve noticed on your earbuds. The materials used in our earbuds are carefully selected and tested to meet safety and quality standards, though we understand that individual sensitivities and experiences can vary. We’ll make sure to share your comments internally, as we’re always working to improve the design and materials of our products. If the issue continues, or you’re unable to use the product comfortably, please contact our Support Teams, who will be ready to assist you further and help you get the most out of your device. You can find all our contact details and operating times here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2024-07-11
Samsung KX
2025-09-08
CX
We are sad to see you faced issues with your Buds3 Pro, Ophelia. We do not expect our Buds to fail like this, and we know they can bring years of joy to your life! Your feedback is greatly appreciated, this will be passed on to help improve our products and services, and we hope to see you back with us soon as your loyalty means the world to us! ^LB at Samsung Support
2024-09-16
MORPETH
CX
We are delighted to hear you like the sound of your Buds3 Pro, Shahab. With the enhanced two way speakers and the Dual Amplifier, this is powered by our first-ever, independently controlled woofer and tweeter, Galaxy Buds3 Pro diminishes interference between speakers, providing a exceptional sound experience! We are disappointed to hear about the discomfort you are having with them, we do our best to meet all the needs of our customers, however, everyone is unique, therefore, we may not be able to satisfy all of our customers. We do appreciate your feedback regarding our products, this enables us to strive to make outstanding products! ^LB at Samsung Support
2025-05-16
London
CX
We are disappointed to see you are having issues with your Buds3 Pro. We take these matters very seriously, and we would advise contacting our Support Teams who will be on hand to get this resolved for you. Please advise them that you have been advised to contact them in relation to your review. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-11-10
London
CX
This is not what we like to see, Rikki, so we can understand your frustration and would like to help make sure that your Buds3 Pro are providing you with flawless service at all times. We recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6420SCrvu ^DB at Samsung Support
2025-03-20
London
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds3 Pro. We are pleased to read that you have owned all our generations of earbuds, and that you think this specific model is an improvement overall, especially in regards to its great design and superb sound quality. However, we also appreciate that you are not very keen on their Pinch and Swipe controls, and that you wished for the ear tips to fit better for the best ANC (Active Noise Canceling) performance. We can certainly assist you with this, and we recommend following these two links, where you can find plenty of useful information about how to wear your earbuds correctly for the best results, as well as how to make the most of the advanced touch controls for the smartest interaction with them: How to wear earbuds - https://www.samsung.com/uk/support/mobile-devices/how-to-wear-and-use-the-galaxy-buds3-and-buds3-pro/; How to use Galaxy Buds3 Pro controls - https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/ We are confident that the guidance available on the links above will help you enjoy a five-star experience with these impressive earbuds. ^CL at Samsung Support
2025-06-14
Loughborough,Leicester
CX
We are sad to see you are not fully enjoying your Buds3 Pro, Yoti. We understand all ears are different which is why we include three different sized tips in the box to help you get the perfect fit. We know you'll be enjoying your favourite tune for hours! If you need help with the tips, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-07-14
Plymouth
CX
We designed your Buds3 Pro to be compatible with as many of our customers as possible, Bob, but we would be unable to accommodate everyone. We are happy to take on board your feedback regarding this and the sound, however, so that we can keep providing our customers with everything that they'd want. ^DB at Samsung Support
2024-11-19
CX
We are sad to see that your Buds3 Pro are not meeting your expectations! With the 515 mAh case battery, your Buds will be charged to 100% in no time, giving you more time to enjoy your favourite tunes! Here is a great link provided by our colleagues in the US which helps you get the most out of this battery, the steps are still relevant to you: https://spr.ly/6423stzu9 If you continue to face issues, our helpful Technical Support Team are on hand to get you enjoying your Buds to the full! You can find their contact details and opening hours here: https://spr.ly/6424stzui ^LB at Samsung Support
2025-05-14
West Midlands
2024-09-23
Kent
CX
Thank you for taking the time to share your feedback with us. We are very sorry to read that you are unhappy with the quality of your new Buds3 Pro. We can assure you, that the Buds are made with durable materials, and will last for years to come. We understand your Buds need a repair due to a charging fault, however, we are certain that once repaired and returned, you will be pleased with their performance. We apologise for the experience you have had dealing with our Support Teams, and feel the process was longer than expected. We will be sure to take your feedback on board, and use it to drive improvements to our service going forward. If you would like to speak with one of our experts regarding the sound produced by your Buds, and get personalised support with audio features and equaliser settings, please do not hesitate to get in touch with our Technical Support Team. All contact methods and operating hours can be found here: https://spr.ly/6426UgV0Q ^CR at Samsung Support
2025-06-02
MANCHESTER
2025-01-03
CX
Thank you for your feedback, Simon, although we do regret seeing that you're not getting everything that you were hoping for from your Buds3 Pro. We do design all of our Buds to be as compatible with as many of our customers as possible, and we do include additional tips to accommodate even more, but unfortunately we would be unable achieve this with everyone. As for the other concerns that you've raised, we'd recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
2025-10-19
Leeds
Samsung
We're sorry to hear that your Galaxy Buds3 Pro aren't working, and that the connection between the Buds and the case feels flimsy. This isn't what we'd expect to hear, as they are designed to be both durable and long lasting. Our authorised engineers will get your Buds back to their very best in no time, and if there is anything else we can help with in the meantime, please don't hesitate to reach out. You can find our contact details and opening times here: https://www.samsung.com/uk/support/contact/ ^EW at Samsung Support
2025-03-30
2025-03-18
Solihull West Midlands
CX
We are delighted to see that you have given the amazing Galaxy Buds3 Pro five full stars! As you mentioned, not only are these earbuds designed to deliver the best sound quality with the greatest level of comfort and style; but they also boast new air gesture features, including voice commands, for a convenient way to manage and make the most of them. ^CL at Samsung Support
2024-12-25
Lincoln
CX
Congratulations on your new and wonderful Galaxy Buds3 Pro, Eydna! It is fantastic that you find them so easy to use, and that you are also happy with their superb quality and sound technology. You can always trust Samsung to enjoy the greatest products on the market paired with incredible sales and promotions! ^CL at Samsung Support
2025-02-18
Peterborough
2025-03-30
London
CX
We are sorry to see that the Galaxy Buds3 Pro have not met your expectations overall as you are not happy with their connectivity and battery performance. Please don't hesitate to get in touch with our Support Teams, who will be ready to assist you with resolving any issue you are experiencing with your earbuds, while also helping get the most out of them right away. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-08-25
Desborough, Northamptonshire
CX
We are disappointed to see you are not enjoying your Buds3 Pro. We understand that all ear types are different, which is why we provide three different sized tips in the box to enable you to get the perfect fit! Your feedback is greatly appreciated, and we will take this on board to help improve our products and services! ^LB at Samsung Support
2025-11-22
Bristol
2025-08-12
Southall
2025-11-09
London
2025-10-24
Edinburgh
Samsung
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Cal. We’re sorry to hear that the touch controls and noise management features haven’t quite lived up to your expectations. You might find it helpful to explore the Galaxy Wearable app, where you can adjust the triple-tap gesture and touch sensitivity to better match your preferences. The “Labs” and “Touch controls” sections offer additional customisation options that could enhance your experience. As for wind interference, we understand how it can impact Active Noise Canceling (ANC), especially outdoors. The Buds3 Pro include adaptive ANC and a Voice Detect mode, which automatically adjusts the sound transparency when you speak. You can also manually switch between ANC, Ambient, and Off modes in the app to find what works best for you. We’re really glad to hear you’re enjoying the sound quality and the natural feel of Ambient Sound. Your feedback on control customisation is valuable, and we’ll be passing it along to our product team. If you ever need help getting the most out of your tech, we’re here for you. You can reach us and check our opening hours at: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-10-16
CX
Thanks for taking the time to leave a review of your Galaxy Buds3 Pro, Bob. We're sorry to hear that you are having issues charging the buds. Here is a guide on what to do if your buds are not charging: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-samsung-galaxy-earbuds-do-not-turn-on-or-charge If this does not work, please get in touch, and we will assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-07-09
Derry
CX
Thank you for taking the time to review the Galaxy Buds3 Pro, Fercullan. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. Fit and comfort are incredibly personal, and we understand how frustrating it can be when you can’t achieve a secure seal, even after trying different ear tips. A proper fit is essential not only for comfort but also for optimal noise cancellation and sound quality, so we completely understand your disappointment. We’re also disheartened to see that the noise-cancelling hasn’t met your needs. Your feedback is important and has been shared with our product teams, as we’re always working to refine and improve our audio experiences. If you haven’t already, we’d recommend checking the Galaxy Wearable app for any firmware updates, as these can sometimes improve performance and functionality. If you’d like to explore further support or options, we'd love to help. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2024-08-29
CX
It's great to see that you're a big fan of our range, and that you're loving your new Buds 3 Pro right from the get go. The new design gives them an even natural feeling fit, which helps them stay in your ears while you're active, and the Active Noise Cancellation means you'll only have to listen to the sounds that you want to. ^DB at Samsung Support
2025-12-16
CX
We are over the moon to see you are loving your awesome Buds3 Pro! Thanks to Adaptive Active Noise Cancellation, you can fully immerse yourself into your favourite tune! Along with Dual Amplifier, your sound experience will be taken to new heights! With the incredible ear tips and redesigned shape, this will fit perfectly in your ears for years to come! ^LB at Samsung Support
2025-06-07
St Alban's
CX
Thank you for your feedback, although we regret seeing that you've not been getting everything that you were hoping for with your Buds3 Pro. It's been designed to offer concert-level clarity with everything that you're listening to, and the stem offers easier ways to control the volume, or skip through your playlists, on the go. We can understand your frustration if this has not been your experience, even after adjusting the levels, so we're happy to take on board your feedback. ^DB at Samsung Support
2025-12-02
CX
We are delighted to read that you are enjoying your spectacular Buds3 Pro! Thanks to Galaxy AI, we are taking your audio experience to a whole new level, and with the enhanced two-way speaker, Dual Amplifier and Adaptive EQ/Adaptive ANC, you'll be fully immersed into your favourite song! The small, angled heads for a comfortable fit, will streamline your audio experience while accented Blade Lights let you express yourself! Enjoy! ^LB at Samsung Support
2025-08-18
Cambridge
CX
We are disappointed to see your Buds3 Pro were not working to perfection. It is down to the provider of the laptop to whether it is compatible with our Buds3 Pro, we'd recommend contacting them directly to confirm this. Our Support Teams are always on hand to help get your device(s) working to perfection. If you ever need us, you can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-07-18
West Midlands
CX
We are thrilled to see you are loving your Buds3 Pro. Thanks to the new iconic sleek design with Blade Lights, you will be blown away by the design! Along with the enhanced two-way speaker, your audio experience will be taken to new depths! ^LB at Samsung Support
2025-08-05
Northampton
2025-10-21
East Anglia
Samsung
We are disheartened to see you are not fully enjoying your Buds3 Pro. Based on individual ear shape and wearing habits, our AI-boosted algorithm analyses sound detected through the inner and outer mics in real-time. The design will wow you for years to come, and your feedback is greatly appreciated! Take a look at this great guide to help you make the most out of Active Noise Cancellation: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/ With the 515 mAh Bud battery and 53 mAh case battery, we know you can get hours out of your Buds, and you'll be enjoying your epic tunes for longer than ever! Take a look at these great tips provided by our colleagues in the US which will help you make the most out of it: https://www.samsung.com/us/support/answer/ANS10001314/ If you need any assistance with this, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-12-20
London
2024-11-09
CX
Thank you for your feedback, Calum, although we do regret seeing that you've had this issue with your Buds3 Pro. We recommend speaking to our Customer Support team so that they can discuss any available solutions with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6421S0PVt ^DB at Samsung Support
2024-10-28
CX
Thank you so much for your wonderful feedback and continued Galaxy loyalty! We are over the moon to see that you are blown away by the incredible sound and new style design of your Galaxy Buds3 Pro! With seamless connectivity, they will pair with your smartphone effortlessly! Enjoy! ^CR at Samsung Support
2025-01-10
Cheshire
CX
We are over the moon to see you are loving your Buds3 Pro, Cyril! Thanks to the enhanced 2-way speaker and Dual Amplifier, you will be blown away with the sound experience you will have! With Galaxy AI, we have enhanced the possibilities you can explore, Galaxy AI adjusts the sound to your fit thanks to Galaxy AI assisted Adaptive EQ/Adaptive Active Noise Cancellation. Not to forget, thanks to the 53 mAh buds battery and 515 mAh case battery, you can enjoy up to 26 hours of music play time with Active Noise Cancellation active, giving you more time to enjoy your tunes! ^LB at Samsung Support
2025-05-09
England, United.Kingdom
CX
Thank you for your lovely review of your Buds3 Pro! With the incredible Active Noise Cancellation function, you can fully immerse yourself into your favourite tune, and with Galaxy AI, your Buds can cleverly detect if there are any sirens in the area and this will turn this off to enable you to be safe with your surroundings! Thanks to the enhanced two-way speaker, your audio experience will be taken to new heights! Along with the massive 53 mAh Bud battery and 515 mAh case battery, you will get hours of listening time! ^LB at Samsung Support
2025-12-31
CX
Thank you for sharing your experience with the Galaxy Buds3 Pro, Benjamin. We’re glad to hear you like the new ergonomic design, but we’re sorry to learn that the sound quality and volume haven’t met your expectations, especially as this affects features like Noise Cancelling and Ambient Sound. We’d really like to look into this further and help you get the most out of your premium earbuds. Please reach out to us through any of our support channels, where our team will be happy to assist. You can find the contact options and operating times here: https://www.samsung.com/uk/support/contact ^CL at Samsung Support
2024-07-11
2024-10-28
London
2024-07-10
2024-12-02
CX
We are sad to see you are not enjoying your Buds3 Pro! We do our best to make our Buds suitable for all of our customers, however, all ears are different which may make it hard to suit all ear types. If you are experiencing a burning smell, we recommend contacting our Support Teams as soon as possible, and they will escalate this as we take these matters very seriously. All of our Terms and Conditions for returns can be found on our website via this link: https://spr.ly/6423QB7cX If you have any questions, our helpful Support Team are ready to assist in any way possible. You can find their contact details and opening hours here: https://spr.ly/6424QB7ck ^LB at Samsung Support
2024-10-06
Buckinghamshire
CX
We are sorry to see that you are thinking of returning your Buds3 Pro, Alex. These Buds can bring hours of entertainment, and we would love to get you on board! Our colleagues in the US have put together a guide to help improve the battery life for your Buds, these steps are still relevant to you, and can be found here: https://spr.ly/6429qHXBR Whilst we do everything in our power to meet the needs of all of our customers, every ear is different, therefore, we may not be able to suit all needs, but we do supply different sized tips. Here is a great link to get the best fit: https://spr.ly/6420qHXBr. In regard to the sound issues, our helpful Technical Support Team will be on hand to get the sound working to perfection. You can find their contact details and opening hours here: https://spr.ly/6422qHXBp ^LB at Samsung Support
2024-08-29
South west
CX
We are sorry to read that you are not happy with your Galaxy Buds3 Pro because the left earbud is not working, Scott. We also appreciate that you have already contacted our Support Teams about this, and that the earbuds were collected for repair, although the issue affecting them is not covered under warranty. While we appreciate that this situation is not ideal, we recommend having them repaired by our professional engineers, who will ensure to restore them back to their working condition, so you can make the most of their advanced sound technology once again. Please don't hesitate to speak to our colleagues again, who will be ready to assist you further with this. For future reference, you can find our contact details and opening times here: https://spr.ly/6423mmMjf ^CL at Samsung Support
2025-09-08
CX
Thanks for taking the time to review your Galaxy Buds3 Pro, Bakiri. It's brilliant to read that you're impressed with the ultra-high quality sound, the Galaxy AI-assisted Active Noise Cancellation, the long-lasting battery and the overall quality of the Buds. All these things combine to bring you the very best listening experience possible! We'd love to help with the charging issue that you're experiencing. Take a look at the following link, as it contains lots of handy troubleshooting steps to resolve this and get you fully powered up again: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-samsung-galaxy-earbuds-do-not-turn-on-or-charge/ If the issue persists, please don't hesitate to reach out to our Support Team, who are on hand to assist. You can find contact details and opening times right here: https://www.samsung.com/uk/support/contact/ We hope this information is helpful! ^EW at Samsung Support
2024-11-08
CX
We are sorry to read that, although you are impressed by the superb sound quality of the Galaxy Buds3 Pro, you and your wife have not been finding them comfortable in your ears, Jambo. We would like to reassure you that these earbuds are ergonomically designed with small, angled heads for the most comfortable fit. Please follow this link, where you can find a useful guide about how to wear these earbuds correctly, while also making the most of the sets of ear tips included in the box: https://spr.ly/6428SLzKy If you still find them uncomfortable in your ears, please don't hesitate to speak to our Support Teams, who will be ready to assist you further. You can find our full contact details and opening times here: https://spr.ly/6429SLzKJ ^CL at Samsung Support
2026-06-30
HERTFORD
Samsung
We are disheartened to read that you are not loving your new Buds3 Pro, Maciej. From the Dual Amplifier to the enhanced 2-way speaker, you'll get the best sound from these earphones! Along with Galaxy AI, the possibilities are endless! Please reach out to our Support Teams who can assist further with this. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details at
https://www.bazaarvoice.com/uk/trustmark/User manual & Downloads
Solutions & Tips
- How to use Pinch Control, Earbuds control and troubleshoot your Galaxy Buds3 and Buds3 Pro
- How to wear and use the Galaxy Buds3 and Buds3 Pro
- Galaxy AI on the Galaxy Buds3 Pro and Buds3
- How to change the Samsung Galaxy Buds3 Pro and Buds4 Pro eartips
- Why your Galaxy Buds3/Buds3 Pro make a screeching sound when you hold them
Gracias pir su propuesta, la he revisado deternidamente
Thanks for your proposal, I’ve looked it over carefully.