Supporting our business customers

Samsung provides direct support to business customers, IT teams and our Reseller and Carrier partners’ service teams. Whether you’re looking for advice on getting the most from your devices, technical support or troubleshooting operating systems and firmware, we can help.

We aim to support anyone who contacts us, for free, with all cases treated equally regardless of source. Our expert Samsung engineers at the Business Service Centre offer a full suite of assistance, going above and beyond with their unparalleled knowledge of Samsung devices, software and firmware. Rest assured we’re the best team to support, solve and repair.

What can we help with?

Support for software and firmware

For our Knox security platform, we can provide set-up guidance, advice on best practices and technical support across the entire Knox range.
We also understand that some customers use third-party management software on Samsung devices – our Business Services technical team have extensive experience across multiple third-party products and know how Knox services interface with other software. Reach out, and we’ll do everything we can to help.

Device locked by Google? No worries – our Authorised Service Centre can get you unlocked and back to business for a small fee.

Get back to business

Contact Business Services

Raise a support case with the experts who know your device best. The local Samsung engineers at Samsung Business Service Centre can get your repair sorted as quickly as possible, whether you’re an IT Manager or a Partner help desk.

We can remote onto devices to resolve issues, or if a repair needs a closer look, we have a range of collection, doorstep or in-store options. We also offer bulk repair options for customers running swap stocks.

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Use the self-help simulator

Select your device and use the interactive product simulator to run through the troubleshooting of your issue. The cutting-edge technology gives you interactive support to help you find solutions and fix on the go.

Get the most from your devices

Learn more about Samsung Business products and services with our video guides and how-to's.

Technical Support

We provide business-class escalated support to IT departments and Reseller Help Desks covering Samsung proprietary software platforms, hardware, and operating systems. That support extends to 3rd party interoperability ensuring that anyone who chooses to manage their own Samsung equipment can optimise their own experience backed up by Samsung knowledge and expertise. All of our support is provided by our on shore Business Services Centre team and is the out of box standard for all products and services, exclusive of any additional fees or contracts.
Technical Support Technical Support

Strategic success

For sales partners who also have their own services, we engage at executive level to ensure the performance and profitability of their business is optimised on Samsung products. This includes training, use of Samsung infrastructure and co-operative customer journeys to give the end customer the best possible experience.
Strategic success Strategic success

Retail success

To ensure the end consumer experience is maximised, regardless of the support route they choose, our onshore Retail Success team provides escalation support and advice to all Retail partners who engage directly with their customers who require warranty support on Samsung products.
Retail success Retail success

Business solutions and services

Samsung Knox

Contact Samsung Business Support

Elevate your business fleet

1. Register your business or sign in and purchase from the Samsung Business Shop to receive 10% discount on all products ordered online with up to 20% off on select devices. 10% saving discount subject to registration verification and is only applicable to products sold on the Samsung Business eStore. Savings based on regular price. While stocks last. T&Cs apply.

2. Register your business or sign in and purchase from the Samsung Business Shop to access an additional 5% discount off your order when you spend £2000 or more. Discount automatically applied at checkout. While stocks last. T&Cs apply.