Samsung Enterprise Tech Support

Support

Samsung Enterprise Tech Support

Samsung's direct tech support & troubleshooting of mobile related issues in enterprise IT environment

Samsung Enterprise Tech Support
Samsung Enterprise Tech Support
Samsung Enterprise Tech Support

About Enterprise Tech Support

Enterprise Tech Support ensures that your organisation is equipped with the necessary expertise, as provided by Samsung mobility engineers. Our experts are ready to conduct proactive assessment, provide reliable support, handle escalations of various sorts/degrees, as well as tailor solutions to fulfill your organisation's unique needs.

Benefits for your business

Downtime and inefficiency equal loss in productivity. That’s why Enterprise Technical Support offers you direct access to our team of enterprise mobility experts. We’ll help your IT team get more value from your mobility investment. Whether you’re troubleshooting, preparing for the next OS release or looking to use Samsung phones, tablets and wearables in new and innovative ways, Samsung is here to support you.

Support Offerings

Samsung’s offerings, which are based on different support options, are designed to meet your organisation’s individual needs. Choose the support option that fits your organisation. The offerings include Advanced (Tier-3 support) and Elite (Tier-3 support with account management)

Based on service items and service level, Advanced/Elite can be provided
Advanced Elite
Direct Access to Expert Engineer check check
Samsung Mobile Vulnerability Communication Service check check
Technical Training check check
Support Account Manager (SAM) false check
On-site Tech Support false check

*See Services Guide for restrictions. All services subject to the Samsung Enterprise Tech Support Terms and Conditions.

Features

Direct Access to Expert Engineer
Direct Access to Expert Engineer

Samsung knows accurately when it comes to Samsung devices. Enterprise Tech Support offers direct access to an experienced team of mobility experts.

Samsung Mobile Vulnerability Communication Service
Samsung Mobile Vulnerability Communication Service

Timely updates on newly discovered security concerns and the remediation steps being undertaken.

Technical Training
Technical Training

When major OS upgrades or new Samsung enterprise solutions are released, we provide tech training so that your company's IT Admin is kept up-to-date and is able to respond effectively and efficiently.

Support Account Manager (SAM)
Support Account Manager (SAM)

The Support Account Manager, also referred to as a SAM, is a dedicated support manager. The SAM is there to serve as an extension of your team, an escalation manager within Samsung, and furthermore to be your company’s trusted advisor.

On-site Tech Support
On-site Tech Support

You might not know what to do when a critical issue arises. An expert engineer visits your site to analyse problems and provides resolutions.