Enterprise Technical Support

Samsung's direct technical support & troubleshooting of mobile related issues in enterprise IT environment
Samsung's direct technical support & troubleshooting of mobile related issues in enterprise IT environment
Enterprise Technical Support Enterprise Technical Support

About Enterprise Technical Support

Enterprise Technical Support ensures that your organisation is equipped with the necessary expertise, as provided by Samsung mobility engineers. Our experts are ready to conduct proactive assessment, provide reliable support, handle escalations of various sorts/degrees, as well as tailor solutions to fulfill your organisation's unique needs.

Benefits for your business

Downtime and inefficiency equal loss in productivity. That’s why Enterprise Technical Support offers you direct access to our team of enterprise mobility experts. We’ll help your IT team get more value from your mobility investment. Whether you’re troubleshooting, preparing for the next OS release or looking to use Samsung phones, tablets and wearables in new and innovative ways, Samsung is here to support you.

Support Offerings

Samsung’s offerings, which are based on different support options, are designed to meet your organisation’s individual needs. Choose the support option that fits your organisation. The offerings include Advanced (Tier-3 support) and Elite (Tier-3 support with account management)

Based on service items and service level, Advanced/Elite can be provided
Advanced Elite
Direct access to expert engineer check check
Samsung mobile vulnerability communication service check check
Technical training check check
Support Account Manager (SAM) false check
On-site Technical Support false check

*See Services Guide for restrictions. All services subject to the Samsung Enterprise Technical Support Terms and Conditions.

Features