Enterprise Technical Support
About Enterprise Technical Support
Enterprise Technical Support ensures that your organisation is equipped with the necessary expertise, as provided by Samsung mobility engineers. Our experts are ready to conduct proactive assessment, provide reliable support, handle escalations of various sorts/degrees, as well as tailor solutions to fulfill your organisation's unique needs.
Benefits for your business
Downtime and inefficiency equal loss in productivity. That’s why Enterprise Technical Support offers you direct access to our team of enterprise mobility experts. We’ll help your IT team get more value from your mobility investment. Whether you’re troubleshooting, preparing for the next OS release or looking to use Samsung phones, tablets and wearables in new and innovative ways, Samsung is here to support you.
Unparalleled Samsung support
Samsung provides you with a unique level of support on Samsung mobile devices, due to the fact that it develops hardware, operating systems, and enhanced mobile security solutions.
Wide support coverage
Samsung assists you with a variety of issues, including new mobile operating systems, software and security updates as well as enterprise solution interoperability issue.
Single point of contact
Samsung provides you with direct access to an experienced team of mobility experts who will act as your single point of accountability while providing advanced troubleshooting.
Support Offerings
Samsung’s offerings, which are based on different support options, are designed to meet your organisation’s individual needs. Choose the support option that fits your organisation. The offerings include Advanced (Tier-3 support) and Elite (Tier-3 support with account management)
| Advanced | Elite | |
|---|---|---|
| Direct access to expert engineer | check | check |
| Samsung mobile vulnerability communication service | check | check |
| Technical training | check | check |
| Support Account Manager (SAM) | false | check |
| On-site Technical Support | false | check |
*See Services Guide for restrictions. All services subject to the Samsung Enterprise Technical Support Terms and Conditions.
Features
Direct Access to Expert Engineer
Samsung knows accurately when it comes to Samsung devices. Enterprise Technical Support offers direct access to an experienced team of mobility experts.
Samsung Mobile Vulnerability Communication Service
Timely updates on newly discovered security concerns and the remediation steps being undertaken.
Technical Training
When major OS upgrades or new Samsung enterprise solutions are released, we provide tech training so that your company's IT Admin is kept up-to-date and is able to respond effectively and efficiently.
Support Account Manager (SAM)
The Support Account Manager, also referred to as a SAM, is a dedicated support manager. The SAM is there to serve as an extension of your team, an escalation manager within Samsung, and furthermore to be your company’s trusted advisor.
On-site Technical Support
You might not know what to do when a critical issue arises. An expert engineer visits your site to analyse problems and provides resolutions.
