script to set correct navigation active tab
How it works
Step 1
Tell us about the device you plan to trade in to find out its current value
Step 2
Get an instant discount on your shopping basket when you select your trade-in device.
Step 3
Send us your old device in the packaging we provide, free of charge.
Trade in and save with any of these devices
Select a category to view the best deals.
SMARTPHONES
TABLETS
SMARTWATCHES
>
>
>
FAQs
- SMARTPHONES
- TABLETS
- SMARTWATCHES
SMARTPHONES
SMARTPHONES
-
How quickly do I need to send Samsung my old phone?
You must send us your trade-in device within 7 days of receiving your return postage pack. If you do not receive a postage pack within 7 days of receiving your new Galaxy, please contact us. -
How do I return my old phone to Samsung?
We’ll give you prepaid returns packaging so you can send your old phone back to us safely. -
How long will the discount on my old phone apply?
The discount is available until 30th June 2021. -
When does the trade-in offer end?
30th June 2021. -
What condition does my old phone have to be in for trade-in?
The old phone must meet the minimum requirements set out in the Terms & Conditions. -
What happens if the trade-in phone that I send to Samsung doesn't meet the requirements?
If you attempt to trade in a phone which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details. -
I have been asked to pay a surcharge because my old phone didn’t meet the trade-in requirements. Who should I contact to discuss this?
Please contact MTR Group Ltd on 0333 207 9676 or email helpdesk@samsungrecycle.co.uk -
What should I do before sending Samsung my old phone?
Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your phone after you send it. Please make sure to include the charger for your old phone. If possible, please also include the box and any accessories. -
I have decided to return my new phone for a refund. Can I get my old trade-in phone back?
I have decided to return my new phone for a refund. Can I get my old trade-in phone back? -
Why does my phone have a lower trade-in value on the Employee Purchase Portal to Samsung Shop Online?
As you already receive a 10% discount through the Employee Purchase Portal, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store. -
Why does my phone have a lower trade-in value on the Samsung Student Shop Online to the standard Samsung Shop Online?
As you already receive a 10% discount through the Samsung Student Shop Online, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store. -
How long do I have to send you my trade-in device?
You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 21 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. -
What happens if I don’t return my device to Samsung?
If you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. -
I posted my device to Samsung but it never arrived and I have had to pay a surcharge. Is there any way I can be refunded?
If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.
TABLETS
TABLETS
-
How quickly do I need to send Samsung my old tablet?
You must send us your trade-in device within 7 days of receiving your return postage pack. If you do not receive a postage pack within 7 days of receiving your new Galaxy, please contact us. -
How do I return my old tablet to Samsung?
We’ll give you prepaid returns packaging so you can send your old tablet back to us safely. -
How long will the discount on my old tablet apply?
The discount is available until 13th May 2021. -
When does the trade-in offer end?
13th May 2021. -
What happens if the trade-in tablet that I send to Samsung doesn’t meet the requirements?
If you attempt to trade in a tablet which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details. -
I have been asked to pay a surcharge because my old tablet didn’t meet the trade-in requirements. Who should I contact to discuss this?
Please contact MTR Group Ltd on 0333 207 9676 or email helpdesk@samsungrecycle.co.uk. -
What should I do before sending Samsung my old tablet?
Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your tablet after you send it. Please make sure to include the charger for your old tablet. If possible, please also include the box and any accessories. -
I have decided to return my new tablet for a refund. Can I get my old trade-in tablet back?
If you exercise your right to cancel and return the new tablet during the 28-day cooling-off period, we will endeavour to return your trade-in tablet, but this cannot be guaranteed. In the event that the old tablet cannot be returned, MTR will provide you with a cash equivalent price for the old tablet based on the price currently payable for your old tablet on the Samsung Recycle website (www.samsungrecycle.co.uk). -
How long do I have to send you my trade-in device?
You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 21 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. -
What happens if I don’t return my device to Samsung?
If you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. -
I posted my device to Samsung but it never arrived and I have had to pay a surcharge. Is there any way I can be refunded?
If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.
SMARTWATCHES
SMARTWATCHES
-
How quickly do I need to send Samsung my old watch?
You must send us your trade-in device within 7 days of receiving your return postage pack. If you do not receive a postage pack within 7 days of receiving your new Galaxy, please contact us. -
When will I receive the postage bag for sending Samsung my old watch?
You will normally receive this 1-3 days after receiving your new watch. -
Do the trade-in prices for old watches stay the same?
No – these prices are subject to change over time. -
I selected a specific model that I wanted to trade in, and at checkout it showed a different model, but the trade-in price is the same. Will this be a problem?
If the price is the same, it won’t be a problem. -
When does the trade-in offer end?
31ˢᵗ May 2021. -
What condition does my old watch have to be in for trade-in?
Please read the Terms & Conditions to find out our requirements for trade-in. -
What happens if the trade-in watch that I send to Samsung doesn’t meet the requirements?
If your watch doesn’t meet the requirements we have specified, you may have to pay a surcharge. Please see Terms & Conditions for more details. -
I have been asked to pay a surcharge because my old watch didn’t meet the trade-in requirements. What happens if I don’t pay?
Please email support@samsunguk.zendesk.com if you have concerns over the payment of the surcharge. -
What should I do before sending Samsung my old watch?
If you’re sending a smartwatch, back up your files, photos and data, and remove your SIM and any memory cards. Samsung cannot recover any data from your watch after you send it, and we will erase any data left on the watch. Please include the box and any accessories if possible. We also require you to send the charger for your smartwatch. -
I have decided to return my new watch for a refund. Can I get my old trade-in watch back?
Yes, as you long as you inform MTR Group Ltd. (0844 693 1663) within 7 days of sending out your trade-in watch. If you wait until after this period, your watch will be recycled and you will receive a refund instead. To find out the exact value of the refund, please contact MTR. -
How long do I have to send you my trade-in device?
You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 21 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. -
What happens if I don’t return my device to Samsung?
If you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. -
I posted my device to Samsung but it never arrived and I have had to pay a surcharge. Is there any way I can be refunded?
If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.
1. Purchase from Samsung Shop Online by 30/06/21 (11:59pm). Selected trade-in devices only. Charges apply if you do not send us your trade-in device within the specified timeframe. T&Cs apply.
2. Purchase from Samsung Shop Online by 30/06/21 (11:59pm). Selected trade-in devices only. £250 value based on highest value applicable trade-ins, which are Galaxy Tab S6 and iPad Pro 3. Values will vary based on model and condition of trade-in. Charges apply if you do not send us your trade-in device within the specified timeframe. T&Cs apply.
3. Purchase from Samsung Shop Online by 30/06/21 (11:59pm). Selected trade-in devices only. Values will vary based on model and condition of trade-in. £100 value based on highest value trade-ins, which are Garmin Qatrix & Forerunner 935, and Apple Watch Series 3 & 4. Charges apply if you do not send us your trade-in device within the specified timeframe. T&Cs apply.
dates for trade in script!!!
Please use this format: mm/dd/yyyy
04/30/2021
04/30/2021
04/30/2021
04/30/2021
04/30/2021