Within 7 days of receiving your new handset.

We’ll give you prepaid returns packaging so you can send your old phone back to us safely.

The discount is available until 11th July 2019.

11th July 2019

The old phone must meet the minimum requirements set out in the Terms & Conditions.

If you attempt to trade in a phone which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details.

Please contact MTR Group Ltd on 0333 207 9676 or email helpdesk@samsungrecycle.co.uk

Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your phone after you send it. Please make sure to include the charger for your old phone. If possible, please also include the box and any accessories.

If you exercise your right to cancel and return the new phone during the 28-day cooling-off period, we will endeavour to return your trade-in phone, but this cannot be guaranteed. In the event the old phone cannot be returned MTR will provide you with a cash equivalent price for the old phone based on the price currently payable for your old phone on the Samsung Recycle website (www.samsungrecycle.co.uk).

As you already receive a 10% discount through the Employee Purchase Portal, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store.

As you already receive a 10% discount through the Samsung Student Shop Online, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store.

Within 7 days of receiving your new tablet.

We’ll give you prepaid returns packaging so you can send your old tablet back to us safely.

The discount is available to 11th July 2019.

The old tablet must meet the Minimum Requirements set out in the Terms & Conditions.

If you attempt to trade in a tablet which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details.

Please contact MTR Group Ltd on 0333 207 9676 or email helpdesk@samsungrecycle.co.uk.

Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your tablet after you send it. Please make sure to include the charger for your old tablet. If possible, please also include the box and any accessories.

If you exercise your right to cancel and return the new tablet during the 28-day cooling-off period, we will endeavour to return your trade-in tablet, but this cannot be guaranteed. In the event that the old tablet cannot be returned, MTR will provide you with a cash equivalent price for the old tablet based on the price currently payable for your old tablet on the Samsung Recycle website (www.samsungrecycle.co.uk).

Within 7 days of receiving your new watch.

You will normally receive this 1-3 days after receiving your new watch.

No – these prices are subject to change over time.

If the price is the same, it won’t be a problem.

It ends on 11th July 2019

Please read the Terms & Conditions to find out our requirements for trade-in.

If your watch doesn’t meet the requirements we have specified, you may have to pay a surcharge. Please see Terms & Conditions for more details.

Please email support@samsunguk.zendesk.com if you have concerns over the payment of the surcharge.

If you’re sending a smartwatch, back up your files, photos and data, and remove your SIM and any memory cards. Samsung cannot recover any data from your watch after you send it, and we will erase any data left on the watch. Please include the box and any accessories if possible. We also require you to send the charger for your smartwatch.

Yes, as you long as you inform MTR Group Ltd. (0844 693 1663) within 7 days of sending out your trade-in watch. If you wait until after this period, your watch will be recycled and you will receive a refund instead. To find out the exact value of the refund, please contact MTR.