We’ll give you prepaid returns packaging so you can send your old phone back to us safely.

Until 31 March 2022

31 March 2022

If you attempt to trade in a phone which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details.

For smartphones and tablets: Please contact MTR Group Ltd on 0333 207 9676 or email helpdesk@samsungrecycle.co.uk. For smartwatches: Please email support@samsunguk.zendesk.com if you have concerns over the payment of the surcharge.

Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your phone after you send it. Please make sure to include the charger for your old device. If possible, please also include the box and any accessories.

For smartphones and tablets : If you exercise your right to cancel and return the new phone during the 28-day cooling-off period, we will endeavour to return your trade-in phone, but this cannot be guaranteed. In the event the old phone cannot be returned MTR will provide you with a cash equivalent price for the old phone based on the price currently payable for your old phone on the Samsung Recycle website (www.samsungrecycle.co.uk). For smartwatches : Yes, as you long as you inform MTR Group Ltd. (0844 693 1663) within 7 days of sending out your trade-in watch. If you wait until after this period, your watch will be recycled and you will receive a refund instead. To find out the exact value of the refund, please contact MTR.

You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 14 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.

If you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. If we are unable to recover the trade-in value from your original method of payment, we reserve the right to remotely lock your new device.

If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.