What is your device worth?
1. What kind of device do you have?
Why Samsung Trade-In?
How it works
Spotlight Offers
A greener Galaxy
Better for you. Better for the environment.
Technology doesn’t belong in landfills (even if it was made by someone else). We’re committed to giving old tech a new life, and strive to reduce the impact Samsung has on the environment. Discover some of the things we are doing to drive positive change and help protect this planet we all call home.
Frequently Asked Questions
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How quickly do I need to send Samsung my old device?You must send us your trade-in device within 7 days of receiving your return postage pack. If you do not receive a postage pack within 7 days of receiving your new Galaxy, please contact us.
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How do I return my old device to Samsung?We’ll give you prepaid returns packaging so you can send your old phone back to us safely.
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How long will this discount apply?Until 31 March 2022
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When does the trade-in offer end?31 March 2022
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What happens if the trade-in device that I send to Samsung doesn't meet the requirements?If you attempt to trade in a phone which doesn’t meet the requirements we have specified, you will have to pay a surcharge. Please see the Terms & Conditions for more details.
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I have been asked to pay a surcharge because my device didn’t meet the trade-in requirements. Who should I contact to discuss this?For smartphones and tablets: Please contact MTR Group Ltd on 0333 207 9676 or email helpdesk@samsungrecycle.co.uk. For smartwatches: Please email support@samsunguk.zendesk.com if you have concerns over the payment of the surcharge.
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What should I do before sending Samsung my old device?Back up your files, photos and any other data, and remove your SIM and any memory cards. Samsung cannot recover any data from your phone after you send it. Please make sure to include the charger for your old device. If possible, please also include the box and any accessories.
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I have decided to return my new device for a refund. Can I get my old trade-in phone back?For smartphones and tablets : If you exercise your right to cancel and return the new phone during the 28-day cooling-off period, we will endeavour to return your trade-in phone, but this cannot be guaranteed. In the event the old phone cannot be returned MTR will provide you with a cash equivalent price for the old phone based on the price currently payable for your old phone on the Samsung Recycle website (www.samsungrecycle.co.uk). For smartwatches : Yes, as you long as you inform MTR Group Ltd. (0844 693 1663) within 7 days of sending out your trade-in watch. If you wait until after this period, your watch will be recycled and you will receive a refund instead. To find out the exact value of the refund, please contact MTR.
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How long do I have to send you my trade-in device?You should send us your trade-in device within 7 days of receiving your new device, using the pre-paid packaging you receive. You will receive reminders over email after 7 days have passed, if we haven’t received your device. If we have not received your old device after 14 days, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card.
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What will happen if I don't return my device to Samsung?If you do not return your old device to Samsung within the timelines stipulated, then unless you return your new device, you will be liable to pay a surcharge equal to the discount you received, which will be deducted from your payment card. If we are unable to recover the trade-in value from your original method of payment, we reserve the right to remotely lock your new device.
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I posted my device to Samsung but it never arrived and I have had to pay a surcharge. Is there any way I can be refunded?If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device.
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What condition does my old phone have to be in for trade-in?The old phone must meet the minimum requirements set out in the Terms & Conditions.
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Why does my phone have a lower trade-in value on the Employee Purchase Portal to Samsung Shop Online?As you already receive a 10% discount through the Employee Purchase Portal, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store.
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Why does my phone have a lower trade-in value on the Samsung Student Shop Online to the standard Samsung Shop Online?As you already receive a 10% discount through the Samsung Student Shop Online, we are not able to offer the same level of discount for trade-in handsets as we are on the standard online store.
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When will I receive the postage bag for sending Samsung my old watch?You will normally receive this 1-3 days after receiving your new watch.
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Do the trade-in prices for old watches stay the same?No – these prices are subject to change over time.
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I selected a specific model that I wanted to trade in, and at checkout it showed a different model, but the trade-in price is the same. Will this be a problem?If the price is the same, it won’t be a problem.
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What condition does my old watch have to be in for trade-in?Please read the Terms & Conditions to find out our requirements for trade-in.