Repair

Samsung Repair

No one knows your Samsung like we do

Doorstep repair

A mobile repair van comes to you on the day and repairs your product on-site.

Available for mobile devices and tablets only.

Pick up repair

A courier comes to you, takes away your device for repair and returns it once complete.

Available for mobile devices, tablets, wearables and monitors.

In-store repair

Leave your product at a Samsung store with one of our Samsung Experts.

Available for mobile devices, tablets and wearables.

In-home repair

A Samsung authorised engineer comes to your home and will repair directly there and then. Ideal for larger products.

Available for TVs and home appliances only.

Book a repair

When you buy a Samsung product, the service to you is only just getting started. So, when you need painless troubleshooting and quick and easy repairs then you’re in the right place. Our Samsung authorised technicians use genuine Samsung parts to repair your product to the highest standard, while protecting your original factory warranty.

Steps to book your repair:

Step 1
Choose your product

Step 2
Troubleshoot the issue

Step 3
Choose your repair option

Step 4
Book the repair

Step 1: Choose the product you would like to repair

Mobile devices

Repairs for smartphone, tablets, watches and buds.

Start

TV and audio visual

Repairs for television and sound bars.

Start

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Start

Computing

Repair solutions for laptops, monitors and memory.

Start

Troubleshooters

Please call us

We can still help you
Mon-Sun | 8am to 10pm

0333 000 0333

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How does Doorstep repair work?

Please back up your device before repair.

Arrange a date and time slot for a Doorstep repair.

Our Doorstep repair partner will arrive on the confirmed date and time to complete the repair on-site.

BOOK A REPAIR

How does Pick up repair work?

Please back up your device before it is collected.

Our logistics partner will arrange a time slot to come and pick up your device for repair.

Once picked up, our authorised repair partner will repair your device.

How does In-store repair work?

Check for any software updates, ensure your device is backed up then and follow the next steps to book your appointment.

Select the appointment type and use the calendar below to book a date and time.

Enter your details and tell us what you need help with.

You will receive an email confirmation with the appointment details.

How does In-home repair work?

Prepare your product for inspection and repair

Our authorised repair partner will organise a time and date for your repair

Once appointment confirmed, our authorised repair partner will come to your home and repair your product

How does Pick up repair work?

Please back up your device before it is collected.

Our logistics partner will arrange a time slot to come and pick up your device for repair.

Once picked up, our authorised repair partner will repair your device.

How does In-home repair work?

Prepare your product for inspection and repair

Our authorised repair partner will organise a time and date for your repair

Once appointment confirmed, our authorised repair partner will come to your home and repair your product

How does Pick up repair work?

Please back up your device before it is collected.

Our logistics partner will arrange a time slot to come and pick up your device for repair.

Once picked up, our authorised repair partner will repair your device.

Instore Repair

Step 4. Book your repair appointment

Find your closest location and book an appointment with a Samsung Expert.

All locations are operating by appointment only for repair support.

ALL STORES ARE TEMPORARILY CLOSED

Go back to choose another option
or use our virtual video support below

Support locator

Repair Booking

Step 3. Book your repair

Our repair booking service is currently offline for essential maintenance.
We recommend using an alternative contact channel via our contact us page:

https://www.samsung.com/uk/support/contact/

Thank you for your understanding and we apologise for any inconvenience.

To book a repair please go to our Repair homepage to choose your product and troubleshoot the issue.

*Required

Product Type *

How do I find the IMEI, model number and serial number?

IMEI Number *

Serial Number *

Model *

About your repair

Our Authorised Repair Partner will attempt to repair your product, whether the fault is something covered by our warranty (an "in warranty repair") or something not covered by our warranty (an "out of warranty repair").

Out of warranty repair:

You understand that any damage to your product will deem your device out of warranty and any repair will be chargeable.
If your product is outside of it’s warranty period a repair will be chargeable.
Our Authorised Repair Partner will not proceed with any repair until they have agreed a price with you and you authorise them to proceed.

In warranty repair:

You understand that if your product is deemed in warranty that you will be required to provide a proof of purchase.

Please tick the box to confirm you acknowledge the terms for repair

LEARN MORE ABOUT WARRANTY >

Steps on getting your product ready for us

If your device is still covered by warranty, you will be required to show or provide a copy of your original proof of purchase.

For mobile products please enclose a copy(not original) with your device when it is being collected by our logistics partner.

For TV/AV and Home Appliance repairs please show your original proof of purchase when the engineer arrives. In some circumstances our Authorised Repair Partner may request a copy in advance of a visit.

What are your contact details

*Required

First Name *

Last Name *

Phone Number *

Email *

Device collection and return address * Enter Address Manually

Please chose your preferred collection method for your device once repaired *

I am happy to be contacted by Samsung with a customer satisfaction survey relating to my experience in using Samsung Customer Support (optional). Please contact me by:

Email Phone SMS

We will use your personal data in accordance with our Privacy Policy

Samsung Repair

No one knows your Samsung like we do

Doorstep repair

Pick up repair

In-store repair

In-home repair

Steps to book your repair:

Step 1: Choose the product you would like to repair

Mobile devices

Repairs for smartphone, tablets, watches and buds.

TV and audio visual

Repairs for television and sound bars.

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Computing

Repair solutions for laptops, monitors and memory.

Troubleshooters

Please call us

Hide AEM components on page load

How does Doorstep repair work?

How does Pick up repair work?

How does In-store repair work?

How does In-home repair work?

How does Pick up repair work?

How does In-home repair work?

How does Pick up repair work?

Instore Repair

Step 4. Book your repair appointment

Find your closest location and book an appointment with a Samsung Expert.

ALL STORES ARE TEMPORARILY CLOSED

Support locator

Prefer virtual video support?

Repair Booking

Step 3. Book your repair

About your repair

Out of warranty repair:

In warranty repair:

Steps on getting your product ready for us

What problem needs fixing?

What are your contact details

Zoom booking Repair

Book an appointment