Samsung Repair

No one knows your Samsung like we do

Intro Steps

Product category

Step 1: Choose the product you would like to repair

Mobile devices

Repairs for smartphone, tablets, watches and buds.

Start

TV and audio visual

Repairs for television and sound bars.

Start

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Start

Computing

Repair solutions for laptops, monitors and memory.

Start

Troubleshooter

Please call us

We can still help you
Mon-Sun | 8am to 10pm

0333 000 0333

Hide AEM components on page load

How does Doorstep repair work?

Please back up your device before repair.

Arrange a date and time slot for a Doorstep repair.

Our Doorstep repair partner will arrive on the confirmed date and time to complete the repair on-site.

For certain devices, Doorstep repair includes a convenience surcharge for our partner come to you to repair your device. Learn more

BOOK A REPAIR

How does Pick up repair work?

Please back up your device before it is collected.

Our logistics partner will arrange a time slot to come and pick up your device for repair.

Once picked up, our authorised repair partner will repair your device.

How does In-store repair work?

Check for any software updates, ensure your device is backed up then and follow the next steps to book your appointment.

Select the appointment type and use the calendar below to book a date and time.

Enter your details and tell us what you need help with.

You will receive an email confirmation with the appointment details.

How does In-home repair work?

Prepare your product for inspection and repair

Our authorised repair partner will organise a time and date for your repair

Once appointment confirmed, our authorised repair partner will come to your home and repair your product

Instore Repair

Step 4. Book your repair appointment

We're sorry!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

Please click here to open a Live Chat window
When the window opens we will need a few details if it is your first time contacting us via Live Chat
You will be asked what the issue is, please select the last option in the list
To be connected to a Samsung Expert, please enter your online troubleshooting reference code as follows:
If you experience any issues connecting to a Samsung Expert or if all of our Experts are busy please try again later but please keep a copy of your reference number above to help when booking a repair.

Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

Chat now

Find your closest location and book an appointment with a Samsung Expert.

All locations are operating by appointment only for repair support.

Support locator

Repair Booking

Step 4. Enter your product details

We're sorry!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

Please click here to open a Live Chat window
When the window opens we will need a few details if it is your first time contacting us via Live Chat
You will be asked what the issue is, please select the last option in the list
To be connected to a Samsung Expert, please enter your online troubleshooting reference code as follows:
If you experience any issues connecting to a Samsung Expert or if all of our Experts are busy please try again later but please keep a copy of your reference number above to help when booking a repair.

Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

Chat now

To book a repair please go to our Repair homepage to choose your product and troubleshoot the issue.

*Required

Product Type *

How do I find the IMEI, model number and serial number?

IMEI Number *

Serial Number *

Model *

About your repair

Our Authorised Repair Partner will attempt to repair your product, whether the fault is something covered by our warranty (an "in warranty repair") or something not covered by our warranty (an "out of warranty repair").

Out of warranty repair:

You understand that any damage to your product will deem your device out of warranty and any repair will be chargeable.
If your product is outside of it’s warranty period a repair will be chargeable.
Our Authorised Repair Partner will not proceed with any repair until they have agreed a price with you and you authorise them to proceed.

In warranty repair:

You understand that if your product is deemed in warranty that you will be required to provide a proof of purchase.

Please tick the box to confirm you acknowledge the terms for repair

LEARN MORE ABOUT WARRANTY >

Steps on getting your product ready for us

If your device is still covered by warranty, you will be required to show or provide a copy of your original proof of purchase.

For mobile products please enclose a copy(not original) with your device when it is being collected by our logistics partner.

For TV/AV and Home Appliance repairs please show your original proof of purchase when the engineer arrives. In some circumstances our Authorised Repair Partner may request a copy in advance of a visit.

We will use your personal data in accordance with our Privacy Policy

Select your collection day

Our courier partner, will collect your device on your chosen date and provide an approximate time for collection on that day.

Please ensure you allow sufficient time when selecting your collection date, to prepare your device for collection. For example backing up your data, phone lock removal, removal of SD and SIM Cards and locating your proof of purchase.

Need help preparing your device for repair?

Watch video

We will use your personal data in accordance with our Privacy Policy

What are your contact details

*Required

First Name *

Last Name *

Phone Number *

Email *

Device collection and return address * Enter Address Manually

Please chose your preferred collection method for your device once repaired *

Pick-up with a 1-to-1 appointment

Returned to your chosen address via courier

I am happy to be contacted by Samsung with a customer satisfaction survey relating to my experience in using Samsung Customer Support (optional). Please contact me by:

Email Phone SMS

We will use your personal data in accordance with our Privacy Policy

Repair prices

Enter your Galaxy phone model name and get a breakdown of repair costs¹

Galaxy Device

Screen repair ¹

Rear Camera:

Front Camera:

USB Connector:

Back Cover:

Includes replacement battery ²

Includes genuine Samsung parts

Repair times as fast as 1-hour ³

Qualified & authorised Samsung repair technician

Battery replacement:⁴

Brand new battery installation

Have the repair on your doorstep?

Our Doorstep Repair partner will come to you and repair your mobile device on your doorstep. For this service there is an additional convenience surcharge.

Is your device out of warranty?
A maximum convenience surcharge of up to £ 40 will be payable for an out of warranty repair on your doorstep.

Is your device in-warranty? ⁵
For S Series, Note Series, Fold and Flip models: no convenience surcharge will be applied. For all other galaxy models: a convenience surcharge of up to £19.95 will be applied.

Convenience surcharges are only applicable to the Doorstep Repair service, other repair options are available.

LEARN MORE

LEARN MORE

Mobile devices suggested FAQs

1. How much will it cost to repair my phone screen?

2. How do I find the IMEI number, model number and serial number for my Samsung Galaxy device?

3. How do I perform a factory reset on my mobile device?

TV & AV suggested FAQs

1. My remote control isn't working

2. My TV switches itself off

3. Why does my TV screen dim or brighten by itself?

Home appliance suggested FAQs

1. My Samsung washing machine is showing an error or information code. What does it mean?

2. My Samsung fridge-freezer ice maker doesn't produce enough ice. What should I do?

3. How do I check the drain pump filter of my Samsung washing machine?

Computing suggested FAQs

1. Where can I find drivers software and support for my Samsung printer?

2. How long is the UK manufacturer warranty period on Samsung PC monitors?

3. How do I safely clean my Samsung computer screen?

About the repair options

Repair options video

Doorstep repair

A mobile repair van comes to you on the day and repairs your product on-site.

Available for mobile devices and tablets only.

Pick up repair

A courier comes to you, takes away your device for repair and returns it once complete.

Available for mobile devices, tablets, wearables and monitors.

In-store repair

Book a slot to drop off your product in store with a Samsung Expert.

Available for mobile devices, tablets and wearables.

In-home repair

A Samsung authorised engineer comes to your home and will repair directly there and then. Ideal for larger products.

Available for TVs and home appliances only.

Samsung Repair

No one knows your Samsung like we do

Intro Steps

Product category

Step 1: Choose the product you would like to repair

Mobile devices

Repairs for smartphone, tablets, watches and buds.

TV and audio visual

Repairs for television and sound bars.

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Computing

Repair solutions for laptops, monitors and memory.

Troubleshooter

Please call us

Hide AEM components on page load

How does Doorstep repair work?

How does Pick up repair work?

How does In-store repair work?

How does In-home repair work?

Instore Repair

Step 4. Book your repair appointment

Find your closest location and book an appointment with a Samsung Expert.

Support locator

Prefer a helping hand from home?

Repair Booking

Step 4. Enter your product details

About your repair

Out of warranty repair:

In warranty repair:

Steps on getting your product ready for us

What problem needs fixing?

Select your collection day

What are your contact details

Repair prices

Galaxy Device

Mobile devices suggested FAQs

TV & AV suggested FAQs

Home appliance suggested FAQs

Computing suggested FAQs

About the repair options

Repair options video

Doorstep repair

Pick up repair

In-store repair

In-home repair