Samsung Repair

No one knows your Samsung like we do

Samsung Repair Samsung Repair

Intro Steps

Product category

Step 1: Choose the product you would like to repair

Mobile tablet galaxy watch and buds

Mobile devices

Repairs for smartphone, tablets, watches and buds.

TV AV

TV and audio visual

Repairs for television and sound bars.

Home appliance

Home appliance

Repairs for refrigerators, laundry, dishwashers, vacuum cleaners and cooking.

Computing

Computing

Repair solutions for laptops, monitors and memory.

Troubleshooter

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Please call us

We can still help you
Mon-Sun | 8am to 10pm

 

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How does Doorstep repair work?

Please back up your device before repair.

Arrange a date and time slot for a Doorstep repair.

Our Doorstep repair partner will arrive on the confirmed date and time to complete the repair on-site.

For certain devices, Doorstep repair includes a convenience surcharge for our partner come to you to repair your device. Learn more

How does Pick up repair work?

Please back up your device before it is collected. Please back up your device before it is collected.

Please back up your device before it is collected.

Our logistics partner will arrange a time slot to come and pick up your device for repair.

Once picked up, our authorised repair partner will repair your device.

How does In-store repair work?

Check for any software updates, ensure your device is backed up then and follow the next steps to book your appointment.

Select the appointment type and use the calendar below to book a date and time.

Enter your details and tell us what you need help with.

You will receive an email confirmation with the appointment details.

How does In-home repair work?

Prepare your product for inspection and repair

Our authorised repair partner will organise a time and date for your repair

Once appointment confirmed, our authorised repair partner will come to your home and repair your product

Instore Repair

Step 4. Book your repair appointment

We're sorry!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

  • Please click here to open a Live Chat window
  • When the window opens we will need a few details if it is your first time contacting us via Live Chat
  • You will be asked what the issue is, please select the last option in the list
  • To be connected to a Samsung Expert, please enter your online troubleshooting reference code as follows:

  • If you experience any issues connecting to a Samsung Expert or if all of our Experts are busy please try again later but please keep a copy of your reference number above to help when booking a repair.

Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

Find your closest location and book an appointment with a Samsung Expert.

All locations are operating by appointment only for repair support.

search

Support locator

Repair Booking

Step 4. Enter your product details

We're sorry!

Our repair booking service is currently offline for essential maintenance.

We recommend chatting to a Samsung Expert to arrange a repair.

To arrange a repair please:

  • Please click here to open a Live Chat window
  • When the window opens we will need a few details if it is your first time contacting us via Live Chat
  • You will be asked what the issue is, please select the last option in the list
  • To be connected to a Samsung Expert, please enter your online troubleshooting reference code as follows:

  • If you experience any issues connecting to a Samsung Expert or if all of our Experts are busy please try again later but please keep a copy of your reference number above to help when booking a repair.

Any personal data you provide to us will be used in accordance with our privacy policy. For more information about our privacy policy click here.

To book a repair please go to our Repair homepage to choose your product and troubleshoot the issue.

*Required
We will use your personal data in accordance with our Privacy Policy

What problem needs fixing?

*Required
We will use your personal data in accordance with our Privacy Policy

Select your collection day

Our courier partner, will collect your device on your chosen date and provide an approximate time for collection on that day.

Please ensure you allow sufficient time when selecting your collection date, to prepare your device for collection. For example backing up your data, phone lock removal, removal of SD and SIM Cards and locating your proof of purchase.

Need help preparing your device for repair?

Watch video
Getting your device ready

We will use your personal data in accordance with our Privacy Policy

What are your contact details

*Required
 

Pick-up with a 1-to-1 appointment

Returned to your chosen address via courier

I am happy to be contacted by Samsung with a customer satisfaction survey relating to my experience in using Samsung Customer Support (optional). Please contact me by:
We will use your personal data in accordance with our Privacy Policy

Repair prices

Enter your Galaxy phone model name and get a breakdown of repair costs1

search

    Galaxy Device

    Screen repair 1

    £

    Rear Camera:

    £

    Front Camera:

    £

    USB Connector:

    £

    Back Cover:

    £

    Includes replacement battery 2

    done

    Includes genuine Samsung parts

    done

    Repair times as fast as 1-hour 3

    done

    Qualified & authorised Samsung repair technician

    done

    Battery replacement:4

    £

    Brand new battery installation

    done

    Have the repair on your doorstep?

    Our Doorstep Repair partner will come to you and repair your mobile device on your doorstep. For this service there is an additional convenience surcharge.

    Is your device out of warranty?
    A maximum convenience surcharge of up to £ 40 will be payable for an out of warranty repair on your doorstep.

    Is your device in-warranty? 5
    For S Series, Note Series, Fold and Flip models: no convenience surcharge will be applied. For all other galaxy models: a convenience surcharge of up to £19.95 will be applied.

    Convenience surcharges are only applicable to the Doorstep Repair service, other repair options are available.

    About the repair options

    Repair options video

    Doorstep repair

    Doorstep repair

    A mobile repair van comes to you on the day and repairs your product on-site.

    Available for mobile devices and tablets only.

    Samsung Support: Doorstep repair Play video
    Pick up repair

    Pick up repair

    A courier comes to you, takes away your device for repair and returns it once complete.

    Available for mobile devices, tablets, wearables and monitors.

    Samsung Support: Pick up repair Play video
    In-store repair

    In-store repair

    Book a slot to drop off your product in store with a Samsung Expert.

    Available for mobile devices, tablets and wearables.

    Samsung Support: In-store repair Play video
    In-home repair

    In-home repair

    A Samsung authorised engineer comes to your home and will repair directly there and then. Ideal for larger products.

    Available for TVs and home appliances only.

    TBD - Samsung Support: In-home repair Play video