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Repair booking Steps & Summary

Product category

Select your product

Select your product below and use our simple troubleshooting guide to diagnose the problem. If a repair is needed, we'll take you through the booking steps.

A mobile, tablet and galaxy watch icon

Mobile Devices

A washing machine and refridgerator icon

Home Appliances

A television, sound bar icon

TV and Audio Visual

A galaxy book and a monitor icon

Computing

Troubleshooter

Step 2. Troubleshoot the issue you’re experiencing

Is your device covered with Samsung Care+?

Yes

I’d like to claim my repair with Care+

No

I don’t have Care+, continue to book a repair

Step 3: Speak to an Expert

Quick question before we continue...

Where did you purchase your product from?

Step 3: Speak to an Expert

Our Experts are here to help

Troubleshooter reference code: {-referenceCode-}

Please follow the below steps to speak directly to an agent.

  1. Start chat
  2. Click Help me with my order
  3. Click chat with an agent
  4. Paste your troubleshooter reference code
  5. Speak to a Samsung Expert to resolve your issue
  1. Start chat
  2. Click Technical Product Support then select your Product Queries
  3. Select Technical Product Support
  4. Select Product Queries
  5. Select your Product Category
  6. Click None of the above. Let me type what I need help with
  7. Type 'agent'
  8. Select Yes, I want to connect to a Samsung Support Expert to start chatting with a Samsung Expert to help resolve your issue
  9. Paste your troubleshooter reference code
  10. Speak to a Samsung Expert to resolve your issue

Great, looks like the issue you were experiencing is now resolved!

We are here to help if you need any further support.

Samsung Support: Doorstep repair Samsung Support: Doorstep repair
Samsung Support: Pick up repair Samsung Support: Pick up repair
Samsung Support: In-store repair Samsung Support: In-store repair
TBD - Samsung Support: In-home repair TBD - Samsung Support: In-home repair