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Samsung Authorised Service Centres endorsed by Which? Trusted Traders
Who are Which? Trusted Traders?
Which? Trusted Traders is an endorsement scheme that recognises reputable traders within the UK consumer home improvement, private motor servicing and repair industries. They set high standards that all traders need to meet before they can become endorsed as a Which? Trusted Trader, or an Approved Service.
Why does the Which? Trusted Traders endorsement matter?
Getting a repair done, or installing a brand new and expensive home appliance may be costly and take time. Our Which? Trusted Trader endorsement provides reassurance to customers that our Authorised Service Partners are professional, trustworthy and reliable.
Which? Trusted Traders has 1.5 million members and supporters, making them the largest independent consumer body. The Which? endorsement signifies reputation and trust. Which? has rigorously assessed Samsung and the service we provide, and has endorsed us to signify that we are professional and reliable.
How am I protected by hiring a Which? Trusted Trader?
As an endorsed Which? Trusted Trader, our Authorised Service Partners have been through detailed business checks by Trading Standards qualified assessors. As well as this, Samsung systems and processes are continuously audited by a Lead Auditor qualified to ISO 9001 Management Standard. This makes sure that we are providing the best service to our customers.
As Which? Trusted Traders, our Authorised Service Partners collect reviews on their Which? profile pages. These are all moderated and verified before posting, meaning that all customer feedback is genuine and reliable.
Are all Samsung Authorised Service Partners Which? endorsed?
Yes, all of our Authorised Service Partners are Which? Trusted Traders endorsed for Home Appliance and TV & AV product repairs and installations. We are proud to say that Samsung Authorised Service Partners are currently the only endorsed appliance repair network. This means we have one of the most trusted repair networks in the UK.
How have customers reviewed Samsung?
What is the Which? Trusted Traders Code of Conduct that Samsung Authorised Service Partners adheres to?
As an endorsed Which? Trusted Trader all our Authorised Service Partners are continuously checked to ensure highest quality service. This is what you can expect from our Authorised Service Partners:
1. Only undertake work that they are competent to do.
2. Provide you with a clear breakdown of how much the job will cost before any commitment is made by you.
3. Discuss all the options available, to help provide you with a tailored solution.
4. Endeavour to stick to timeline and cost agreed by both parties.
5. Provide you with an updated quote should you require any changes to the initial agreement.
6. Where they need to take a deposit over £500 they will discuss ways to protect your money.
7. Be open and approachable should you have any queries.
8. Treat your property with respect and clean up as we go along.
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