Galaxy Book5 Pro360 | Book5 360
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Featured Reviews
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Recommended by 70% of customers.
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I like the nice design that i can use it as a laptop and tablet in the same time.
I recommended this product.
We're over the moon to see you're loving the Galaxy Book5 360, Mihail! With its versatile design allowing you to use it as a Tab or laptop, speedy processor and stunning display, we can see why you've awarded us five stars! ^CH at Samsung Support
The Samsung Book 5 360 is advertised as a "Copilot PC," but that label is more misleading than helpful. While the device itself is a decent laptop in terms of hardware and design, the Copilot branding suggests AI integration that simply isn't delivered out of the box. Samsung doesn’t provide any real AI features exclusive to this device. The "Copilot" feature refers to Microsoft’s AI assistant, which is available on many Windows laptops anyway. Worse, when you try to use the more powerful Copilot features, the system prompts you to pay for a Microsoft 365 premium subscription. Samsung doesn’t include this in the purchase—meaning the AI tools are mostly locked behind a paywall. If you're buying this laptop expecting enhanced AI integration or a unique Copilot experience, you're likely to be disappointed. You're essentially getting a regular Windows laptop with typical specs and some light marketing spin. There’s no added value in the "Copilot PC" branding unless you’re willing to pay extra for Microsoft’s services yourself. Overall, it’s misleading to promote this as a feature when it adds nothing beyond what you’d get with any recent Windows 11 laptop. Rating: 1.5/5
Thank you for taking the time to share with us this review about your experience with the Galaxy Book5 360, Surva. While we are pleased to read that you like the powerful hardware and sleek design of this product, we also appreciate that you didn’t find the Copilot AI experience satisfactory. More specifically, we understand that you would have preferred for Copilot to be more exclusive and independent of Microsoft 365, with it being able to deliver a more unique experience compared to other Windows laptops. We will certainly make sure to take this feedback on board, so we can use it to improve our future IT products and technology. ^CL at Samsung Support
Laptop is 5 months old and the Display has cracked. I see there are others in the same situation wish i had seen this before purchasing. Samsung will not repair under warranty as any cracks are treated as damage, its only had normal daily use, been very well cared for and certainly never been dropped or damaged in any way you can hear the screen creaking as you open and close the lid so i would question its durability. Really disappointed as i thought i purchased a premium product as all the other Samsung products i have are excellent. I have " reached out" to customer support and the above review is due to their response.
Thank you for taking the time to review your experience with the Galaxy Book5 360. We're sorry to hear that you're unable to use your device due to a cracked display. While physical damage would require a chargeable repair, our qualified engineers will ensure your laptop is restored to its original condition with a high-quality repair. You'll then be able to enjoy all the fantastic features it offers once again. Your warranty will also remain valid after the repair is completed, so your device will continue to be covered. If you've already contacted our team, we recommend staying in touch with them, as they'll be best placed to support you through the repair process. Although our laptops are built with durability and high-quality components in mind, we'll make sure to pass your feedback along to help us improve our products and after-sales service. ^CL at Samsung Support
While the device is a superbly designed and efficient tool, I am extremely disappoint3d to find that my Book5 360 has been rendered completely useless by an OTA update that has completely killed the laptop. Over two weeks later and I still do not have a working laptop. It is under warranty and less than 6 months old. Shockingly bad service from Samsung who know this is a widespread fault on this model but are continuing to sell this laptop to unsuspecting customers and provarocating on supplying a replacement. I have many devices in the Galaxy ecosystem, but this is a very poor situation for Samsung to be failing their customers so badly.
We are sorry to hear that, although you find the Galaxy Book5 360 to be a superbly designed and efficient product, you have been unable to use it due to an issue following an over-the-air update. We completely understand your disappointment, especially as you have not been able to make full use of your device for the past two weeks. While software updates are designed to improve performance, stability, security, and compatibility with new features and applications, we would certainly like to see this issue resolved as quickly as possible so that you can enjoy your device as intended. Although we appreciate that you have already contacted us regarding this matter, we would recommend getting back in touch with our IT Technical Support specialists at your earliest convenience so that they can investigate the issue further and provide the most appropriate assistance. You can contact them on 0333 000 0333 (Monday to Friday, 8am–8pm; Saturday and Sunday, 9am–6pm), or via Live Chat here: https://www.samsung.com/uk/support/contact/ We want you to be able to enjoy all the benefits of the Galaxy ecosystem to the fullest, and we look forward to helping you achieve a positive resolution as soon as possible. ^CL at Samsung Support
The spec and performance is irrelevant if the screen spontaneously cracks after 10 days of very careful use. Made much worse by Samsung refusing to replace or repair it because they insist that it doesn't happen, despite the huge number of people reporting that their screens have also cracked by themselves.
Thank you for taking the time to review the Galaxy Book5 360. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. Physical damage is not covered by warranty which results in a chargeable repair. We understand this isn't ideal, but we encourage you to contact us to look at your options. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
I purchased the Galaxy Book5 360 in mid-June 2025, intending to use it for university. It’s never left my desk, never been dropped, and has been handled with care. A few days ago, I noticed what looked like a speck of dust on the screen. When I gently tried to brush it away, hairline fractures appeared—it turns out the “dust” was actually a minute crack. The device is less than 3 months old, and the screen cracked under light pressure during normal use. Samsung Support declined warranty coverage, calling it accidental damage. I respectfully disagree. This feels more like a manufacturing flaw than misuse. I’ve requested a reassessment and hope Samsung will reconsider. For a premium device, I expected better durability and support. If anyone else has experienced similar issues, I’d appreciate hearing your story.
We're sorry to hear about the issues you have experienced with the display of your Galaxy Book5 360. This isn't what we'd expect to hear, and we'd love to help. Please reach out to our Support Team so that we can take a look into this. You can find the contact details and opening times here: https://www.samsung.com/uk/support/contact/ We look forward to hearing from you! ^EW at Samsung Support
I bought 2 off 360 Pro, version 2. One of them had 2 occurrences of unexplained screen cracks that samsung did not take any accountability for and required me to fund repair. The two instances were totally unexplained, possibly only caused by opening or closing. I do not trust this product or samasung customer services.
We are disheartened to see you are not enjoying your Galaxy Book5 360, Dean. With the striking 15.6" FHD AMOLED display, you'll get the ultimate viewing experience, and can rest easy knowing you are in safe hands. We can assure you that you will not be disappointed in this epic laptop, and will love it for years to come! If you have any questions, our helpful Support Teams are on hand to help. You can find their contact details here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
Perfect laptop for a computer science student. Performance amazing, runs like clockwork. Intel AI processor means you get Copiolt+ PC benefits, which are cool. Display is bright and vibrant, and it's great how it can be converted into tent/tablet mode, makes note taking really easy! 16GB RAM is fine for my workload. Laptop arrived very fast, and trade in process easy. Will certainly buy from Samsung again. Also great that an S-pen is included. Laptop perfect if you're already embedded into the Samsung ecosystem.
I recommended this product.
It makes us very happy to know that you think the Galaxy Book5 360 is an amazing laptop for studying computer science! We are pleased that this brilliant product has already been seamlessly integrated within your Samsung Ecosystem, and that you are particularly impressed by its flawless performance, given by the AI-powered Intel® Core™ Ultra processor and 16 GB RAM. We are also delighted that you are happy with its radiant display and versatile design, with its advanced S Pen, and that the delivery and Trade-in process was smooth and swift. This fantastic laptop will make a difference every day! ^CL at Samsung Support
Warning - bought to use lightroom and is not up to the job. Every time I apply denoise the machine has an meltdown and crashes. A £1500 laptop in 2025 should be able to do basic image editing. Machine looks great but is almost useless to me if I can't use some basic functions in lightroom
We're sorry to see that issues with using Lightroom have impacted your experience with the Galaxy Book5 360, Matt. With the powerful Intel® Core™ Ultra processor (Series 2) running this laptop, we certainly wouldn't expect you to have any issues with photo editing. We would recommend reaching out to Lightroom support to ensure that your application is working as it should be. If it is, and you do need further support, please reach out to our Support Teams, who will be happy to help get to the bottom of this for you. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a magnificent laptop, and we're here to ensure that you can thoroughly enjoy it. ^SK at Samsung Support
In comparison to other high end pc on the market, Galaxy book 5 pro 360 leads to the front. It delivers great efficient perfomence packed in a light weight compatible pc.
I recommended this product.
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Galaxy Book5 360, Daniel! Weighing only at 1.46kg, you'll be taking this around easier than ever before, and with the powerful Intel® Core™ Ultra processor (Series 2), you'll get the ultimate performance! ^LB at Samsung Support
Good quality, excellent 2 in 1, creative innovation, beautiful and clear, great refreshing speed and lasting battery.
We are pleased to read that you love the amazing Galaxy Book5 360! As you mentioned, this outstanding device unleashes whole new levels of creativity and possibility in your life, while also being versatile and powerful with its vibrant display and long-lasting battery. This laptop will help you power through your day effortlessly. ^CL at Samsung Support
Excellent laptop good screen keyboard is perfect and battery life brilliant
I recommended this product.
We love reading that we’ve given you that five-star feeling. Keep enjoying! ^KF at Samsung Support
The laptop it's self is great and can not fault it. But it developed a very thin red and green line on the screen, so I contacted Samsung and they arranged collection to their 3rd party repair centre again great service, then I get a report notice saying the screen was cracked and to repair will be £311.00. The laptop sits on my desk all day and at night the lid is closed that's it so how can the screen get damaged by closing the lid without force or malice.
We’re sorry to hear about the issue with the screen of your Galaxy Book5 360, and we understand that this situation isn’t ideal, Dean. At Samsung, we’re committed to maintaining high standards across all our products, including our laptops. While warranty coverage depends on the nature of the fault, we would still encourage you to proceed with the repair, so our engineers can restore your laptop to full working order, helping you enjoy its quality, performance, and smart features for a long time to come. Your feedback has also been shared with our teams to help improve clarity around our repair policy and ensure we continue to meet our customers’ expectations. If you need any further assistance with your repair, or have any questions or concerns, we remain available to help. For future reference, our full contact details and opening times can be found on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
Fast start up, great performance, and touch screen works very well with hand or pen. Very easy to carry due to weight and slimness. Handles Photoshop and Lightroom with ease, even the processor-heavy enhancement in PS. The obny slight niggle is that it would be great to have somewhere on the laptop itself to store the pen.
I recommended this product.
Thank you for taking the time to share with us this five-star review about your amazing Galaxy Book5 360, John! We are pleased to read that you are happy with the superb performance of this laptop, given by the super-fast Intel® Core™ Ultra processor, which handles all your favourite applications easily. Additionally, it is great that you are enjoying its light and compact design, as well as the accuracy and vibrancy of its 15.6" touch screen display. We also appreciate that you wished for the laptop to have a dedicated slot to store the included S Pen, which is something we can certainly pass along to impress you even more with our future models. In the meantime, we are confident that this fantastic IT product will help you boost your productivity and creativity to the next level. ^CL at Samsung Support
It converts from laptop to tablet with easy (my Tab s10 ultra struggles with this }. The display is nice. not as heavy as my old laptop was and definitely a lot thinner and therefore feels more portable! I'm still looking into have all 4 of my Samsung devices connected to my laptop :}
I recommended this product.
Thank you for the love and for sharing your superb experience with us; your words put a smile on our faces. ^KF at Samsung Support
Dumb how the speaker is at the bottom basically no sound at all comes out and also this just gets scratched really easily as when you put it down as the tablet side the top will get scratched no matter where you put it. Should of put a small rubber bit at the top
Thank you for sharing your review on the Galaxy Book5 360. We’re sorry to hear that your experience hasn’t met your expectations. The placement of the speakers is designed to create a balanced audio profile, especially when used on a flat surface where sound reflects outward. However, we appreciate this may not deliver the sound experience you were hoping for in every situation. Using a stand or slightly elevating the device can help improve clarity and volume. We also appreciate your comments about surface wear. The Galaxy Book5 360’s slim, 2-in-1 convertible design aims to keep the profile lightweight, but we recognise your point about potential scratching when used in tablet mode. We’ll be sure to pass your suggestion about adding protective rubber edging, and we still hope you can make the most of this smart and powerful IT product. ^CL at Samsung Support
Its a great device, only issues are with some of the samsung apps struggle to open, like multicontrol. Enjoying the feature of being able to use a pen, very useful for note taking in lectures
I recommended this product.
We're so pleased to hear that you're enjoying all of the fantastic features that your gorgeous Galaxy Book5 360 has to offer. The S Pen is such a great addition, especially for taking notes in lectures! In regard to the issue you're experiencing with some Samsung apps struggling to open, please feel free to contact our helpful Support Teams who are on hand and keen to assist. You can find our contact details and opening hours here: https://www.samsung.com/uk/support/contact/ We really appreciate you taking the time to share your review, and we look forward to ironing out the apps for you! ^EW at Samsung Support
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I have got the s25 ultra, its absolutely amazing, honestly I was considering the 17pro max, pixel 10 pro xl, and the s25 ultra for over 3 months, and did lots of comparisons, all were good products, but by far the s25 ultra blows everything out of the water, its the king of all phones. Looks amazing, super snappy and powerful with the smpdragon 8 elite Gen 4, the best camera in smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI …functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.smartphones, absolutely polished samsung one ui, honestly I am amazed for days, superb AI … functionality, I have been gaming all day it barely gets warm, superb display and battery performance is better because of the more efficient cpu, honestly glad I made the right decision and would do it again.
I recommended this product.
We’re thrilled to see how much you are enjoying your S25 Ultra, Rajjdeep! It’s great that after deep research, the incredible capabilities of this model blew you away. The sleek design is perfectly complimented by the rich display and the speedy processor, which works in harmony with the battery to give you life all day. The 200 MP main camera lens captures true to life images, which can be edited easily with Galaxy AI. It’s the ideal device for gaming, work, and play - this model really has your back! ^SK at Samsung Support