Welcome to the
! Please enjoy our special offers for you
Close Close

Want to get hands-on with latest Galaxy device?

Come meet a Samsung representative for your S10 purchase

A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out.
Please share your ZIP Code to find a nearby Best Buy to try out your next phone.

A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device.
Please share your ZIP Code to find a nearby Best Buy location

sales rep

, our Samsung representative, wants to know about you so they can assist you better.

, our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.

By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Message and data rates may apply.

thankyou-mark

We will see you soon!

sales rep

, our Samsung representative will be in touch with you.

  1. Home
  2. /
  3. No, low or poor audio quality on your Galaxy Buds or Gear IconX

No, low or poor audio quality on your Galaxy Buds or Gear IconX

If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things.

Share Video
0 people found this helpful.
Was this content helpful?

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/Samsung

Message Us

Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913

24 HOURS 7 DAYS A WEEK

Help with your Order

Your order, returns, refunds and trade-in questions answered

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help