Galaxy Buds or Gear IconX Earbuds Software Update Issues
If you encounter issues updating the software for the Galaxy Buds or Gear IconX earbuds, you may need to update the Galaxy Wearable app or Gear IconX Manager. However, the issues could be caused by your network connection or out dated software on the device you're using to update the earbuds.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864