My repair status
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Your service history
Here’s completed repaired items. Click ‘View details’ for more information.
Check Repair Status
Can’t find your repair request? Enter your service request and phone number to check the status of your repair. Both fields are required.
1.
Service numbers are 10 digits. Letters do not apply.
2.
Ex. 000-000-0000
No service request found.
Please check the service request number or phone number.
Please check the service request number or phone number.
Your Service Details
Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Service Request Number
Customer Unit Receive Date
Expected Repair Date
Ship Date
Repair Completed Date
Tracking Number (to Samsung)
Carrier Name
Tracking Number (from Samsung)
Commonly asked questions
How much will my repair cost?
The specifics of your repair cost will vary based upon your diagnosis, warranty status, and repair-type selected. However, phone screen replacements, commonly the best solution for cracked Galaxy phone screens, have set prices at Samsung Repair locations. Find your device’s approximate screen replacement cost here
What information do I need before beginning my repair request?
It is always helpful to have your product model, serial number, or IMEI (the unique identifying used for mobile phones) before beginning your repair. Click here to learn how to find yours.
My product is working fine, but I am missing a part. What can I do?
Shopping on Samsung Parts , an authorized distributor of Samsung parts and accessories, may provide you with what you need.
How do I update or check my warranty status?
You can check your warranty status by signing into your Samsung Account on the top right of the page. Once you are signed in, look under 'My Products' to see the status of all your registered products. If we have an incorrect warranty date, just click 'Review Warranty' and upload proof of purchase and we can update your status.
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Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
