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        Best Digital Customer Experience

        Gold Award Winner

        Awarded for providing customers with a smooth, intuitive, and rewarding digital experience, Samsung Connected Care will continue to expand the digitalized experience to provide the best services to our customers.
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        IDC Future Enterprise Awards

        Winner of Best in Future of Customer Experience

        Samsung Electronics America Customer Care Connected Care is named the overall winner of IDC's inaugural Future Enterprise Best in Future of Customer Experience North America Awards. Samsung Connected Care is being recognized for delivering the first digitalized prescriptive customer service in the home appliance industry.
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        Reliability & Customer Satisfaction

        Ranked #1

        Samsung was rated #1 in Reliability and #1 in Customer Service in Home Appliances by the 2021 American Customer Satisfaction Index. ††
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        We're here for you

        Contact Samsung Support

        Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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        • Give us a call 1-800-SAMSUNG (1-800-726-7864)
        • Mobile Support 8 AM - 12 AM EST 7 days a week
        • Home Electronics & Appliance Support 8 AM - 12 AM EST 7 days a week
        • IT/Computing Support 8 AM - 12 AM EST 7 days a week
        • Order Support Order Help

        *Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        †† Based on 2021 American Customer Satisfaction Index (ACSI) survey of customers rating their own household appliance’s performance.