We're here to make home work for you.
We’re changing to support you with free shipping, no-touch delivery and extended return and phone trade-in windows to make things a little easier. For details on how we can help, please visit us at samsung.com/us/contact.
How can we help you?
GET TO KNOW YOUR PRODUCT
Access setup guides, manuals, tips and more.
FIND A SOLUTION
See FAQs, interactive demos, community forums, or get a repair.
CONTACT US FOR SUPPORT
You can reach us via phone, chat, or ask the community.
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Warranty
Find warranty information for all your Samsung products here.
Windows 10 Update Information
Find out update information if your system runs Windows 10.
Your location is our location
Replacements, repairs and answers delivered right to you1 .
Ask the community
Browse answers, ask questions and get solutions from other Samsung customers.
Schedule and track service
Start a service request or track the progress of a request you've made.
Find a repair center
Bring your mobile device or tablet to a repair center near you.
How would you like to contact us?
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
SMS Chat
Text SMSCARE to 62913 to receive live support 24/7*
Social Support
Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.
Ask the Community
Browse answers, ask questions and get solutions from other Samsung customers.
Question about a promotion?
Learn more about Samsung promotions.
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Give us a call 1-800-SAMSUNG (1-800-726-7864)
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Mobile Support 9 AM - 6 PM EST, Mon - Fri
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Home Appliance Support 9 AM - 6 PM EST, Mon - Fri
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Home Electronics & PC Support 9 AM - 6 PM EST, Mon - Fri
For additional questions regarding Samsung Premium Care, please call 1-866-371-9501.
1 Limitations apply; please refer to your terms of service.
· FOR ALL GALAXY S10, S10e OR S10+ ENROLLED ON 2/20/19 OR AFTER, please click here for terms of service.
· FOR ALL OTHER ELIGIBLE MOBILE PRODUCTS ENROLLED ON 4/4/19 OR AFTER, please click here for terms of service.
· FOR ALL GALAXY S8, S8+, S9, S9+, NOTE8, AND NOTE9 ENROLLED BEFORE 4/4/19, please click here for terms and conditions.
2 Max. 3 accidental damage from handling claims per 12-month period. Additional restrictions apply. Please see your terms and conditions for full coverage details.
3 An extended warranty is a service contract that covers repair costs for covered breakdowns after the manufacturer's warranty expires but is not an extension of the manufacturer’s warranty.
Please call 1-800-SAMSUNG for technical support
