We're here to make home work for you.
We’re changing to support you with no-touch delivery, doorstep repairs, phone pickup service, and extended warranties and return windows, so you can stay home and stay safe. Let us know how we can help at samsung.com/us/contact.1
If you are a first responder or healthcare professional, we are offering a free repair for most Samsung phones.2
Learn more atSamsung.com/us/shop/discount-program/first-responders.
Thank you for all you do.
How can we help you?
GET TO KNOW YOUR PRODUCT
Access setup guides, manuals, tips and more.
FIND A SOLUTION
See FAQs, interactive demos, community forums, or get a repair.
CONTACT US FOR SUPPORT
You can reach us via phone, chat, or ask the community.
Show more products
All products
How To Videos on YouTube
Watch and learn how to get the most out of your Samsung products! Never miss another video and subscribe to our Youtube channel.
Register Your Product
Gain access to exclusive offers and perks, apps and services, world-class customer support and more.
Warranty
Learn about how we’re extending manufacturer warranties during current social distancing measures.
Windows 10 Update Information
Find out update information if your system runs Windows 10.
We’re providing peace of mind.
As a Samsung Premium Care customer, you can rest assured that we are continuing to provide extra protection for you and your phone. To make things a little easier, we’re lowering our service fee for cracked screen repairs*, and keeping you safe with equipment sanitization, curbside assistance, and no-touch, next-day delivery for replacement phones
Ask the community
Browse answers, ask questions and get solutions from other Samsung customers.
Schedule and track service
Start a service request or track the progress of a request you've made.
Find a repair center
Bring your mobile device or tablet to a repair center near you.
How would you like to contact us?
SMS Chat
Text SMSCARE to 62913 to receive live support 24/7*
Social Support
Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.
Ask the Community
Browse answers, ask questions and get solutions from other Samsung customers.
Question about a promotion?
Learn more about Samsung promotions.
-
Give us a call 1-800-SAMSUNG (1-800-726-7864)
-
Mobile Support 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance Support 8 AM - 12 AM EST 7 days a week
-
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri
1We Come To You phone repairs and UPS Pickup are based on appointment and location availability. UPS Pickup limited to in-warranty phones.
2Excludes Galaxy Fold and Galaxy Z Flip phones. Not available for phones that don’t power on or have liquid damage. See full terms and conditions.
*Service fee for a qualified cracked screen repair will be lowered from $99 to $29 from May 1 – June 1, 2020. Offer limited to Galaxy S and Galaxy Note models.
Curbside options vary by location. Check your local store for more information: https://www.ubreakifix.com/blog/current-repair-options#Curbside
For additional questions regarding Samsung Premium Care, please call 1-866-371-9501.
