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        2024 Best Digital Customer Experience

        1st Place

        Most recognized organization that expands digital service channels for seamless customer experience. With thoughtful approach of the technology, Samsung has been able to better process the conversations and deliver consistent communications to truly understand what Samsung customers are experiencing.
        Technology of the Year

        2024 Winner

        Samsung was recognized  by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.
        Business Intelligence Group Excellence in Customer Service Award 2024
        Best Customer Engagement Initiatives

        Bronze Award Winner

        Samsung Care’s SMS Post Purchase Experience Program was recognized with a Bronze Stevie award for connecting with customers solely through SMS with tailored messages that created a positive customer experience.
        Stevie Innovation in Customer Service Award 2024
        ACSI

        2024 Ranked #1

        Samsung Appliances for Warranty Coverage, Service Experience, Ease of Arranging Service, Timeliness of Service Repair, Courtesy and Helpfulness of Service Tech.*

         

        Samsung TV for Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience.1

         

        American Customer Satisfaction Index (ASCI) Award 2023

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        We’re here to make sure you’re taken care of, with convenient service options

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        Samsung One UI 6 for your Galaxy Phone Samsung One UI 6 for your Galaxy Phone

        One UI 6

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        Samsung SmartThings to manage all your Smart Connected devices in one App Samsung SmartThings to manage all your Smart Connected devices in one App

        Use SmartThings with your devices

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        Use Bluetooth with your Samsung TV to eliminate wires with your Samsung Soundbar and Samsung Galaxy Phone Use Bluetooth with your Samsung TV to eliminate wires with your Samsung Soundbar and Samsung Galaxy Phone

        Use Bluetooth devices with your smart TV

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        Samsung Care+ for all you Samsung Products Samsung Care+ for all you Samsung Products

        Samsung Care+, your phone with added peace of mind

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        Register your product

        Gain access to exclusive offers and perks, apps and services, world-class customer support and more.
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        Manuals, drivers, and software

        Get the latest drivers, manuals, firmware, and software.
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        Warranty

        Register your product and find out what’s covered.
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        Request repair service

        Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.
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        Watch how-to videos

        Watch our helpful videos to get the most out of your Samsung products.
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        Set up SmartThings

        Let SmartThings share insights on your connected devices, help with your house chores and enhance your experiences, both in and outside your home.
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        Product simulators

        Use our interactive simulators to walk through select hardware and software features on your device step by step.
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        Smart Switch

        Seamlessly transfer contacts, photos, music, videos, messages, notes, calendars and more to almost any Samsung Galaxy device.
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        Eco-Conscious Service

        Take a look at some of Samsung Eco-conscious initiatives.
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        Find replacement parts or start a self-repair

        If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, Encompass, for step-by-step guides and Samsung genuine parts. 
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        Windows update information

        Get all the information you need to update your Samsung PC to the latest version of Windows.
        Windows 11 Windows 10

        Cracked screen? Skip the repairs.

        Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250**. Additional 5% applied at cart.
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        Contact Samsung Support

        Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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        1-800-SAMSUNG 1-800-SAMSUNG
        1-800-726-7864 1-800-726-7864
        • Mobile 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
        • Home Electronics & Appliance 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
        • IT/Computing 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
        • Text Support 24 hours a day 7 days a week
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        **Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        1 Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index.  Visit The American Customer Satisfaction Index (ACSI) for more information.

        * Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. Visit The American Customer Satisfaction Index (ACSI) for more information.

        ‡ Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.