Support Home | Official Samsung Support US

We're here for you

Welcome to Samsung Support

Search form

How do I reset my ice maker?

Where can I find a user manual?

How do I find a replacement remote control for my TV?

Product Support

Get help, find answers, download drivers, manuals and more.

How to find my model number

Back

Committed to quality. Driven by innovation.

From research and development to the service you get at home, we’re constantly striving to make your life easier.

Explore our innovation

Recognized by Newsweek

Best Customer Service 2023 Award

We are so grateful to our consumers for voting us to be recognized on Newsweek’s America’s Best Customer Service list 2023.

U.S. Customer Experience Awards 2023

Gold Award Winner

Samsung was recognized for Best Digital Customer Experience for providing service via Spanish language SMS support using AI language translation technology and Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.

Winner of Best in Future of Customer Experience

IDC Future Enterprise Awards

For the second year in the row, Samsung Electronics America has been named the Overall Winner of the IDC Future Enterprise Best in Future of Customer Experience North America Awards. Samsung is recognized for delivering innovative customer experiences that offer value-based outcomes to its customers through the “Samsung Care Digital Transformation Powered by SMS, Enhanced with AI” project.

Product Quality and Service Quality

Ranked #1

Samsung has ranked #1 in Overall Product Quality and Service Quality for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey.^1,2,3

Best Innovation in Customer Experience - over 10k employees

Gold Award Winner

Samsung Electronics America’s Customer Care division received 2022 International Customer Experience Awards – Best Innovation in CX (over 10,000 employees) category. This honor recognizes Customer Care’s innovations and goal of providing best-in-class customer support via text messaging.

Do more

Samsung Care+, your phone with added peace of mind

Learn more

Learn about the latest phone update - One UI 5

Learn more

Keep track of your device locations with SmartThings

Learn more

Use Bluetooth devices with your smart TV

Learn more

Simplify your life with Samsung apps

Learn more

Find resources

Manuals, drivers, and software

Get the latest drivers, manuals, firmware, and software.

Learn more

Request repair service

Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.

Start repair service Track service request

Watch how-to videos

Watch our helpful videos to get the most out of your Samsung products.

Watch now

Register your product

Gain access to exclusive offers and perks, apps and services, world-class customer support and more.

Learn more

Windows update information

Get all the information you need to update your Samsung PC to the latest version of Windows.

Windows 11 Windows 10

Warranty

Learn more

Cracked screen? Skip the repairs.

Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250.* Additional 5% applied at cart.

Shop Now

Product simulators

Use our interactive simulators to walk through select hardware and software features on your device step by step.

Get started

Find replacement parts or start a self-repair

If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, iFixit, for step-by-step guides and Samsung genuine parts.

Find parts Start a self-repair

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support