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Product Support

Get help, find answers, download drivers, manuals and more.
How to find my model number

    How to find my model number
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        Best Buy is now an Authorized Service Center

        Samsung Care is closer than ever. Enjoy the convenience of repairing your Galaxy phone at over 100 Best Buy locations by Samsung-certified Geek Squad Agents

        Learn more

        Fix Your Phone Without Leaving Home

        Cracked screen? We’ll replace your phone screen via mail-in service using genuine Samsung parts and certified technicians, now starting at $130. Pricing varies by model.

         


        Start repair service > Select your phone model > Choose Mail-In

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        Ranked #1 in

        Reliability & customer satisfaction

        Samsung was rated #1 in Reliability and #1 in Customer Service in Home Appliances by the 2021 American Customer Satisfaction Index. ††
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        Samsung Care+, your phone with added peace of mind

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        Learn about the latest phone update - One UI 3.1

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        Keep track of your device locations with SmartThings

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        Use Bluetooth devices with your smart TV

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        Simplify your life with Samsung apps

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        Find resources

        Manuals, drivers, and software

        Get the latest drivers, manuals, firmware, and software.
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        Request repair service

        Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.
        Start repair service Track service request

        Watch how-to videos

        Watch our helpful videos to get the most out of your Samsung products.
        Watch now

        Register your product

        Gain access to exclusive offers and perks, apps and services, world-class customer support and more.
        Learn more

        Windows update information

        Get all the information you need to update your Samsung PC to the latest version of Windows.
        Windows 11 Windows 10

        Warranty

        Register your product and find out what’s covered.
        Learn more

        Cracked screen? Skip the repairs.

        Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250.* Additional 5% applied at cart.
        Shop Now

        Phone simulators

        Use our interactive simulators to walk through select hardware and software features on your device step by step.
        Get started

        Find replacement parts

        Looking for a replacement part? Visit our partner site, Samsung Parts, and find what you need. 
        Find parts
        We're here for you

        Contact Samsung Support

        Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
        Get support
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        Contact
        • Give us a call 1-800-SAMSUNG (1-800-726-7864)
        • Mobile Support 8 AM - 12 AM EST 7 days a week
        • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
        • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
        • Order Support Order Help
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        *Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        †† Based on 2021 American Customer Satisfaction Index (ACSI) survey of customers rating their own household appliance’s performance.