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Welcome to Samsung Support

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Product Support

Get help, find answers, download drivers, manuals and more.
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        Recognized by Newsweek

        Best Customer Service 2023 Award

        We are so grateful to our consumers for voting us to be recognized on Newsweek’s America’s Best Customer Service list 2023.
        Best Digital Customer Experience

        Gold Award Winner

        Awarded for providing customers with a smooth, intuitive, and rewarding digital experience, Samsung Connected Care will continue to expand the digitalized experience to provide the best services to our customers.
        Winner of Best in Future of Customer Experience

        IDC Future Enterprise Awards

        Samsung Electronics America Customer Care Connected Care is named the overall winner of IDC’s inaugural Future Enterprise Best in Future of Customer Experience North America Awards. Samsung Connected Care is being recognized for delivering the first digitalized prescriptive customer service in the home appliance industry.
        Product Quality and Service Quality

        Ranked #1

        Samsung has ranked #1 in Overall Product Quality and Service Quality for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey.1,2,3

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        Samsung Care+, your phone with added peace of mind

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        Learn about the latest phone update - One UI 3.1

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        Keep track of your device locations with SmartThings

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        Use Bluetooth devices with your smart TV

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        Simplify your life with Samsung apps

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        Find resources

        Manuals, drivers, and software

        Get the latest drivers, manuals, firmware, and software.
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        Request repair service

        Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.
        Start repair service Track service request

        Watch how-to videos

        Watch our helpful videos to get the most out of your Samsung products.
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        Register your product

        Gain access to exclusive offers and perks, apps and services, world-class customer support and more.
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        Windows update information

        Get all the information you need to update your Samsung PC to the latest version of Windows.
        Windows 11 Windows 10

        Warranty

        Register your product and find out what’s covered.
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        Cracked screen? Skip the repairs.

        Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250.* Additional 5% applied at cart.
        Shop Now

        Phone simulators

        Use our interactive simulators to walk through select hardware and software features on your device step by step.
        Get started

        Find replacement parts or start a self-repair

        If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, iFixit, for step-by-step guides and Samsung genuine parts. 
        Find parts Start a self-repair
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        Contact Samsung Support

        Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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        Contact
        • Give us a call 1-800-SAMSUNG (1-800-726-7864)
        • Mobile Support 8 AM - 12 AM EST 7 days a week
        • Home Electronics & Appliance Support 8 AM - 12 AM EST 7 days a week
        • IT/Computing Support 8 AM - 12 AM EST 7 days a week
        • Order Support Order Help
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        *Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        1 Based on the 2022 American Customer Satisfaction Index survey of customers rating their own TV and Home appliances.

        2 ACSI is a registered trademark of American Customer Satisfaction Index LLC.

        3 Samsung tied with three other brands for Service Quality for Home Appliance.