auto-BTS-banner-updated-PC auto-BTS-banner-updated-PC

Samsung Upfront pricing for out-of-warranty repairs

We’ll give you a competitive and transparent cost upfront, and that price won’t change even if the repairs end up costing more.3

Request a repair, tell us your issue and get your upfront pricing.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
auto-contact_us-pc-2x auto-contact_us-pc-2x

**Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

1Samsung tied with one other Appliances brand for Service Ease and two other brands for Service Time.

2Samsung tied with three other TV brands for Overall Quality and Product Quality.

Samsung Account required for network-based smart services, including streaming apps and other smart features. Separate [connected] computer, mobile or other device may be necessary to create/log in to Samsung Account. Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. If you do not have a Samsung Account, you can easily create one here: it’s free to sign up; terms apply.

3Out-of-warranty transparent pricing is only available on for Home Appliances.

*Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.

Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.

θFor a limited time only, on or Shop Samsung App. When purchasing a new qualifying device (“Qualifying Purchase”), send in your qualifying trade-in device to Samsung through the Samsung Trade-In Program, and if Samsung determines your trade-in device meets all eligibility requirements, you will receive a trade-in credit specific to your qualifying trade-in device to apply toward your Qualifying Purchase. Device models that currently qualify for trade-in and trade-in credit amounts associated with those models are available on and the Shop Samsung App; eligible models and amounts may change at Samsung’s sole discretion. To be eligible for trade-in, your qualifying device must meet all Trade-In Program eligibility requirements, which include, but are not limited to, that the device powers on, holds a charge, and does not power off unexpectedly; has a functioning display; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid damage (whether visible or not); has no other defects that go beyond normal wear and tear; is not on a black list; has a verified FCC ID; has been reset to factory settings; has all personal information removed; has all software locks disabled; and is owned by you (leased devices are not eligible). Anticipated trade-in value will be applied as a credit at time of purchase, but, if you do not send in your trade-in device within 15 days of receipt of your Qualifying Purchase, you will be charged back for the trade-in credit applied to your purchase, or if you send in your trade-in device within 15 days of receipt of your Qualifying Purchase but Samsung determines your device does not meet all eligibility requirements, you will be charged back for the trade-in credit applied to your purchase minus $25. Participation in this program does not excuse you from contracts with your carrier or retailer (or any related payments or fees) for the device that was traded in. Limit 1 trade-in per Qualifying Purchase. Samsung reserves the right to modify or discontinue this offer at any time. The Trade-In Program cannot be combined with any other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers. Additional terms, including terms that govern the resolution of disputes, apply. Click here to learn more - terms and conditions.

≡ For a limited time, reserve an upcoming Galaxy device(s) ("Eligible Device") on or the Shop Samsung App, and receive $50 credit (“Reservation Gift”) towards one (1) Eligible Device when you pre-order and purchase an Eligible Device on or the Shop Samsung App. Reservation Gift will be automatically applied when you use the same email address to reserve and pre-order the Eligible Device(s). Reservation Gift is non-transferable and limited to 1 per Qualifying Purchase; it will be applied to the first Eligible Device added to your cart; if that Eligible Device is later returned, then the Reservation Gift will be forfeited.

ϞNO PURCHASE NECESSARY TO ENTER THE SWEEPSTAKES. Void where prohibited. The Samsung Product Reservation Sweepstakes is sponsored by Samsung Electronics America, Inc. Open to legal residents of the 50 US/DC, 18 years of age or older. Begins 7:00 p.m. ET on 6/25/24 and ends 9:00 a.m. on 7/10/24. For Official Rules, visit