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How to find my model number

    How to find my model number

        Best Buy is now an Authorized Service Center

        Samsung Care is closer than ever. Enjoy the convenience of repairing your Galaxy phone at over 100 Best Buy locations by Samsung-certified Geek Squad Agents

        Fix Your Phone Without Leaving Home

        Cracked screen? We’ll replace your phone screen via mail-in service using genuine Samsung parts and certified technicians, now starting at $130. Pricing varies by model.


        Start repair service > Select your phone model > Choose Mail-In

        Ranked #1 in

        Reliability & customer satisfaction

        Samsung was rated #1 in Reliability and #1 in Customer Service in Home Appliances by the 2021 American Customer Satisfaction Index. ††
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        We're here for you

        Contact Samsung Support

        Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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        • Give us a call 1-800-SAMSUNG (1-800-726-7864)
        • Mobile Support 8 AM - 12 AM EST 7 days a week
        • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
        • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
        • Order Support Order Help

        *Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

        †† Based on 2021 American Customer Satisfaction Index (ACSI) survey of customers rating their own household appliance’s performance.