We're here to make home work for you.
We’re changing to support you with no-touch delivery, doorstep repairs, phone pickup service, and extended return windows. Let us know how we can help here.1 Learn about our enhanced safety principles for our in-home and out-of-home services.
How can we help you?
GET TO KNOW YOUR PRODUCT
Access setup guides, manuals, tips and more.
FIND A SOLUTION
See FAQs, interactive demos, community forums, or get a repair.
CONTACT US FOR SUPPORT
You can reach us via phone, chat, or ask the community.
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How To Videos on YouTube
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Register Your Product
Gain access to exclusive offers and perks, apps and services, world-class customer support and more.
Warranty
Find warranty information for all your Samsung products here.
Windows 10 Update Information
Find out update information if your system runs Windows 10.
We’re providing peace of mind.
As a Samsung Premium Care customer, you can rest assured that we are continuing to provide extra protection for you and your phone with curbside assistance, equipment sanitization for repairs, as well as no-touch, next-day delivery for replacement phones.
Ask the community
Browse answers, ask questions and get solutions from other Samsung customers.
Schedule and track service
Start a service request or track the progress of a request you've made.
Find a repair center
Bring your mobile device or tablet to a repair center near you.
How would you like to contact us?
Message Us
Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913
SMS Chat
Text SMSCARE to 62913 to receive live support 24/7*
Social Support
Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.
Ask the Community
Browse answers, ask questions and get solutions from other Samsung customers.
Question about a promotion?
Learn more about Samsung promotions.
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Give us a call 1-800-SAMSUNG (1-800-726-7864)
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Mobile Support 8 AM - 12 AM EST 7 days a week
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Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
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IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
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Order Support Order Help
1We Come To You phone repairs and UPS Pickup are based on appointment and location availability. UPS Pickup limited to in-warranty phones.
Curbside options vary by location. Check your local store for more information: https://www.ubreakifix.com/blog/current-repair-options#Curbside
For additional questions regarding Samsung Premium Care, please call 1-866-371-9501.
