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Recognized by Newsweek

Best Customer Service 2023 Award

We are so grateful to our consumers for voting us to be recognized on Newsweek’s America’s Best Customer Service list 2023.

Best Digital Customer Experience

Gold Award Winner

Awarded for providing customers with a smooth, intuitive, and rewarding digital experience, Samsung Connected Care will continue to expand the digitalized experience to provide the best services to our customers.

Winner of Best in Future of Customer Experience

IDC Future Enterprise Awards

Samsung Electronics America Customer Care Connected Care is named the overall winner of IDC’s inaugural Future Enterprise Best in Future of Customer Experience North America Awards. Samsung Connected Care is being recognized for delivering the first digitalized prescriptive customer service in the home appliance industry.

Product Quality and Service Quality

Ranked #1

Samsung has ranked #1 in Overall Product Quality and Service Quality for TVs and Home Appliances in the 2022 American Customer Satisfaction Index Survey.^1,2,3

Best Innovation in Customer Experience - over 10k employees

Gold Award Winner

Samsung Electronics America’s Customer Care division received 2022 International Customer Experience Awards – Best Innovation in CX (over 10,000 employees) category. This honor recognizes Customer Care’s innovations and goal of providing best-in-class customer support via text messaging.

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Samsung Care+, your phone with added peace of mind

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Learn about the latest phone update - One UI 5

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Keep track of your device locations with SmartThings

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Use Bluetooth devices with your smart TV

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Simplify your life with Samsung apps

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Manuals, drivers, and software

Get the latest drivers, manuals, firmware, and software.

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Request repair service

Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.

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Watch how-to videos

Watch our helpful videos to get the most out of your Samsung products.

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Register your product

Gain access to exclusive offers and perks, apps and services, world-class customer support and more.

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Windows update information

Get all the information you need to update your Samsung PC to the latest version of Windows.

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Warranty

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Cracked screen? Skip the repairs.

Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250.* Additional 5% applied at cart.

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Phone simulators

Use our interactive simulators to walk through select hardware and software features on your device step by step.

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Find replacement parts or start a self-repair

If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, iFixit, for step-by-step guides and Samsung genuine parts.

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Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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