We're here for you

alt

We got you

We’re here to make sure you’re taken care of, with convenient service options
Learn more
auto-Awards-New

Care Service Awards

The Care Service Award honors outstanding compassionate and innovative care services.
Learn more
auto-FR-Simulator

Simulator

Explore step-by-step hardware and software features with our simulators.
Explore Simulator
auto-FR-Care-YT

Care YouTube

Watch our helpful videos to get the most out of your Samsung products.
Watch video

Quick Help

User Manual & Download
Get the latest drivers, manuals, firmware, and software.
Warranty
Find out what is covered.
Request a repair
Schedule a walk-in, mail-in, or We Come to you repair service.

Quick Help

Samsung Account Issues
Having a trouble with your Samsung account?
User Manual & Download
Get the latest drivers, manuals, firmware, and software.
Warranty
Find out what is covered.
Register a product
Register your product and unlock exclusive support.
Request a repair
Schedule a walk-in, mail-in, or We come to you repair service.

Choose a product you need help with

    How to find my model number
    Back
    View more
    Product Picker
    All Products
    Choose a product category

      Can’t find what you are looking for?

      Search by product or describe your issue

      Search form
      We're here for you

      Contact Samsung Support

      Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
      Get support
      Contact
      action minus
      samsung logo
      Contact us
      We're here for you.
      action minus
      samsung logo
      Call or Text Us Give us a call
      How can we help you?
      1-800-SAMSUNG 1-800-SAMSUNG
      1-800-726-7864 1-800-726-7864
      • Mobile 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
      • Home Electronics & Appliance 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
      • IT/Computing 8 AM - 9 PM EST Mon - Fri 8 AM - 6 PM EST Sat - Sun
      • Text Support 24 hours a day 7 days a week
      flag
      Go to site

      **Price is reflective of purchasing the lowest price Certified Re-Newed phone with a cracked screen trade in. See Terms & Conditions

      1 Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index.  Visit The American Customer Satisfaction Index (ACSI) for more information.

      * Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. Visit The American Customer Satisfaction Index (ACSI) for more information.

      ‡ Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.