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Customer care that actually cares
For a device that's always there for you, support is always here.
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Swing by a Samsung Experience Store to test drive our latest devices, like the Galaxy S20 or Galaxy Note10+.
Care that comes to you
Samsung Premium Care provides support anywhere, anytime, with in-person assistance that comes to you and 24/7 online chat.
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⍺ Subject to credit approval. Restrictions apply. Upgrade after 9 months or cancel after 3 months at no additional charge. Upgrade or cancel earlier for $100. If you cancel and re-enroll before nine months have passed since your initial enrollment date, you can either re-enroll with the same phone model or re-enroll with a different model for $100. In order to upgrade or cancel, you must return your initial device to Samsung in good condition and meet all requirements stated in the full terms and conditions for the Samsung Access Program. Your monthly payment will include the price of the device, Premium Care, and services. See all Premium Care Terms of Service . See Samsung Access Program Terms & Conditions for full details.
ᶿFor a limited time only, on Samsung.com and the Shop Samsung App, pre-order or purchase a new qualifying Galaxy device (“Qualifying Purchase”), send in your qualifying trade-in device to Samsung through the Samsung Trade-In Program, and if Samsung determines your trade-in device meets all eligibility requirements, you will receive a trade-in credit specific to your qualifying trade-in device to apply toward your Qualifying Purchase. Device models that currently qualify for trade-in and trade-in credit amounts associated with those models are available on Samsung.com and the Shop Samsung App; eligible models and amounts may change at Samsung’s sole discretion. To be eligible for trade-in, your qualifying device must meet all Trade-In Program eligibility requirements, which include, but are not limited to, that the device powers on, holds a charge, and does not power off unexpectedly; has a functioning display; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid damage (whether visible or not); has no other defects that go beyond normal wear and tear; is not on a black list; has a verified FCC ID; has been reset to factory settings; has all personal information removed; has all software locks disabled; and is owned by you (leased devices are not eligible). Anticipated trade-in value will be applied as a credit at time of purchase, but, if you do not send in your trade-in device within 15 days of receipt of your Qualifying Purchase, you will be charged back for the trade-in credit applied to your purchase, or if you send in your trade-in device within 15 days of receipt of your Qualifying Purchase but Samsung determines your device does not meet all eligibility requirements, you will be charged back for the trade-in credit applied to your purchase minus $25. Participation in this program does not excuse you from contracts with your carrier or retailer (or any related payments or fees) for the device that was traded in. Limit 1 trade-in per Qualifying Purchase. Samsung reserves the right to modify or discontinue this offer at any time. The Trade-In Program cannot be combined with any other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers. Additional terms, including terms that govern the resolution of disputes, apply. Click here to learn more.
1Wireless PowerShare limited to Samsung or other brand smartphones and accessories with WPC Qi wireless charging. Check samsung.com for compatibility. May not work with certain accessories, covers, or other brand devices. May affect call reception or data services, depending on your network environment. Speed and power efficiency of charge varies by device.
2Requires optimal 5G connection; see carrier for network availability.
3Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice, data, and other application usage patterns. Results may vary.
45G speeds vary and require optimal network and connection (factors include frequency, bandwidth, congestion); see carrier for availability.