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Samsung Care Repair Journey

Check out this video to go behind the scenes.

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Recognized by Newsweek

Best Customer Service 2023 Award

We are so grateful to our consumers for voting us to be recognized on Newsweek’s America’s Best Customer Service list 2023.

U.S. Customer Experience Awards 2023

Gold Award Winner

Samsung was recognized for Best Digital Customer Experience for providing service via Spanish language SMS support using AI language translation technology and Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.

Winner of Best in Future of Customer Experience

IDC Future Enterprise Awards

For the second year in the row, Samsung Electronics America has been named the Overall Winner of the IDC Future Enterprise Best in Future of Customer Experience North America Awards. Samsung is recognized for delivering innovative customer experiences that offer value-based outcomes to its customers through the “Samsung Care Digital Transformation Powered by SMS, Enhanced with AI” project.

ACSI 2023

Ranked #1

American Customer Satisfaction Index Survey has ranked Samsung #1 for: Home Appliances in Overall Service Experience¹ and TV in Overall Quality².

Best Innovation in Customer Experience - over 10k employees

Gold Award Winner

Samsung Electronics America’s Customer Care division received 2022 International Customer Experience Awards – Best Innovation in CX (over 10,000 employees) category. This honor recognizes Customer Care’s innovations and goal of providing best-in-class customer support via text messaging.

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Samsung Gaming Hub and Blacknut Launch a New Way to Play Games for Free.

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Learn about the latest phone update - One UI 5

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Keep track of your device locations with SmartThings

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Use Bluetooth devices with your smart TV

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Simplify your life with Samsung apps

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Manuals, drivers, and software

Get the latest drivers, manuals, firmware, and software.

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Request repair service

Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair.

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Watch how-to videos

Watch our helpful videos to get the most out of your Samsung products.

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Register your product

Gain access to exclusive offers and perks, apps and services, world-class customer support and more.

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Windows update information

Get all the information you need to update your Samsung PC to the latest version of Windows.

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Warranty

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Cracked screen? Skip the repairs.

Trade-in & Upgrade to a Certified Re-Newed Galaxy phone for as low as $250.* Additional 5% applied at cart.

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Product simulators

Use our interactive simulators to walk through select hardware and software features on your device step by step.

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Find replacement parts or start a self-repair

If you’re looking for a replacement part, visit Samsung Parts to find what you need. To self-repair a mobile phone or tablet, visit our partner site, iFixit, for step-by-step guides and Samsung genuine parts.

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Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

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