Get in touch
You can contact us online, visit or give us a call.
You can contact us online, visit or give us a call.
Contact us online
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Contact us online
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App
Message Us
Get support from Samsung Experts and Samsung Care Pros, 24 hrs., 7 Days a week, or Text HELP to 62913
Request Service
Explore your service options, some of which can be handled fully online.
Connect with Members
Get our Members app to access exclusive content, diagnostic tools, and community support.
Join the conversation
Reach out on social media or see what other Samsung owners have to say.
Join the conversation
Reach out on social media or see what other Samsung owners have to say.
Ask the community
Browse answers, ask questions and get solutions from other Samsung customers.
Ask us on social
Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.
Visit us
Schedule a visit for repairs, help or support.
Visit us
Schedule a visit for repairs, help or support.
Find a repair center
Bring your mobile device or tablet to a repair center near you.
Schedule and track service
Start a service request or track the progress of a request you've made.
Help with your printer
Customers who purchased Samsung printers will continue to get the same level of support from HP.
Give us a call
Speak directly with a Samsung Care Pro or schedule a time for us to call you. Samsung is working to support you and keep our staff safe. Because of this, our phone hours of operation have changed.
Give us a call
Speak directly with a Samsung Care Pro or schedule a time for us to call you. Samsung is working to support you and keep our staff safe. Because of this, our phone hours of operation have changed, please call to hear our latest hours of operation.
1-800-726-7864
8 AM - 12 AM EST 7 days a week
IT/ Computing - 8 AM to 9 PM EST Mon to Fri
8 AM - 12 AM EST 7 days a week
IT/ Computing - 8 AM to 9 PM EST Mon to Fri
8 AM - 12 AM EST 7 days a week
IT/ Computing - 8 AM to 9 PM EST Mon to Fri
Support directory
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Samsung Medison
1-800-249-0140
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Security Cameras / DVRs
1-877-213-1222
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SmartCam Products
1-877-349-3149
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Split System Air Conditioners
1-888-699-6067
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Order support
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Give us a call 1-800-SAMSUNG (1-800-726-7864)
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Mobile Support 8 AM - 12 AM EST 7 days a week
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Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
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IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
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Order Support Order Help
ᶿ eligible devices include Galaxy Note10, Note10+, S10, S10+, S10e, Note9, Note8, S9, S9+, S8, S8+, S7, S7 Edge, S7 Active or select iPhone and Android devices. Select device and condition on trade in step.
2 18+ & 50 US/DC/PR/USVI only. By 8/20/20, pre-order and purchase a Samsung Galaxy Note20 5G or Note20 Ultra 5G on device installment plan, 2-year contract plan, lease or outright purchase at full retail price (“Qualifying Purchase”), & receive a Samsung Credit either (i) $100 (Note20 5G purchases) or (ii) $150 (Note20 Ultra 5G purchases) (“Gift”). Only available while supplies last. By 9/20/20, using your Qualifying Purchase device, follow instructions on the Shop Samsung app (“App”) to submit required info. Gifts will be emailed apprx 4-6 weeks after verification of Qualifying Purchase. Only 58,000 $100 and 145,000 $150 Samsung Credits available. Samsung Credits are valid only at www.Samsung.com or in the App for use towards an eligible purchase, and valid through 11/27/20. Gifts subject to availability and are non-transferrable. Limit 1 Gift per Qualifying Purchase. Void where prohibited or restricted by law. Additional restrictions apply. Offer subject to additional terms here Promotion Terms and Conditions . Samsung reserves the right to modify or discontinue offer at any time by posting notice on the app or website
