In-home
Arrange for a Samsung Certified Technician to visit you at home. All repairs use Samsung genuine parts. Your technician will follow enhanced COVID-19 safety protocols.
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In-home
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Request service
Answer a few questions about the issue with your product so that we can arrange for the right technician with the right parts. -
Confirm
A Samsung Certified Technician will call you within 2 business days to confirm your appointment time. -
Repair
Your technician will assist in diagnosing, troubleshooting and/or repairing your issue.
Walk-in
Make a walk-in or curbside appointment at a repair center by you. All repair centers follow enhanced COVID-19 safety protocols.
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Walk-in
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Request service
Tell us about your issue and schedule a visit at a repair center by you.
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Back up
Ensure your device is updated and backed up before your visit. -
Repair
Repairs use genuine Samsung parts and take 30 minutes on average.
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Complete
Payment will be processed upon completion.
Mail-in
Stay home and ship your smartphone, tablet or wearable to us for a repair.
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Mail-in
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Request service
Tell us about your issue and we’ll provide a repair cost estimate and a shipping label.
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Ship
Back up your device, print your label, and pack and drop off with UPS. -
Status
If our technicians determine a different repair is needed once we receive the device, an email will be sent with updated pricing and an option to return your device at no charge. -
Complete
Repairs are usually done within 3-5 business days of delivery to the repair facility, and will be shipped back via UPS.
