
In-home
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Request service
Answer a few questions about the issue with your product so that we can arrange for the right technician with the right parts. -
Confirm
A Samsung Certified Technician will call you within 2 business days to confirm your appointment time. -
Repair
Your technician will assist in diagnosing, troubleshooting and/or repairing your issue.
Walk-in
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Request service
Tell us about your issue and schedule a visit at a repair center by you. -
Back up
Ensure your device is updated and backed up before your visit. -
Repair
Repairs use genuine Samsung parts and take 30 minutes on average. -
Complete
Payment will be processed upon completion.

Mail-in
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Request service
Tell us about your issue and we’ll provide a repair cost estimate and a shipping label. -
Ship
Back up your device, print your label, and pack and drop off with UPS. -
Status
If our technicians determine a different repair is needed once we receive the device, an email will be sent with updated pricing and an option to return your device at no charge. -
Complete
Repairs are usually done within 3-5 business days of delivery to the repair facility, and will be shipped back via UPS.