Samsung
Repair Services
How can we help?
Request a Repair
Find a Service Center
Samsung repair services
Samsung repair services
Which product can I help you with?
Samsung repair services
Good news! You are eligible for in-home service.
In-home
Schedule a visit with a Samsung-Certified-Pro to diagnose and repair your home appliance.
What to expect
Don’t see a product you need service for?
Select your product
Tell us about your product
What is your carrier type?
Carrier is a wireless service provider and wifi is a product without a carrier.
Enter your IMEI number
IMEI number
How do I find my IMEI number?
Alternate ways for finding IMEI
- The back of your device: If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
- The packaging: The original box may pst the device's full IMEI and serial number.
- Your carrier's website: Your account details may pst the device's IMEI and serial number.
- Bill of sale: Review your sales receipt or contract for your device's IMEI and serial number.
- Samsung Members: If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
- Dial *#06# on the phone: It will display the IMEI and serial number.
Enter your serial number
Serial number
Confirm your information
Your serial number
Serial number
Confirm your information
Model code:
Enter the last digit of your serial number
Serial number
Opt in for Care Text Messaging
Care Text messaging updates
Receive personalized Care messages about your product that include how to get the most out of your product, warranty updates, service information, and more.
Mobile phone number*
*By providing your phone number and clicking Opt-in, you agree to receive automated text messages about your product. Messaging and date rates may apply. Read our Privacy Policy.
How to find your model number
How to find your serial number
How to find IMEI/Serial number
Select from the menus below to find your model number.
Select from the menus below to find your serial number.
Select from menus below to find your IMEI/Serial number.
- Type
- Sub Type
How do I find my IMEI number?
Alternate ways for finding IMEI
- The back of your device: If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
- The packaging: The original box may pst the device's full IMEI and serial number.
- Your carrier's website: Your account details may pst the device's IMEI and serial number.
- Bill of sale: Review your sales receipt or contract for your device's IMEI and serial number.
- Samsung Members: If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
- Dial *#06# on the phone: It will display the IMEI and serial number.
You have successfully added your product
Benefits of Pro Repair Service
Request a Repair
Sign into your Samsung Account to keep track or modify your service request and enjoy the benefits of Pro Repair Service. Don’t have an account, no problem.
Certified Technicians
A certified technician will diagnose and repair your product.
90-day Warranty
Experience more confidence with a 90-day repair warranty.2
Guaranteed Repairs
Samsung certified experts deliver authorized repair services.
Genuine Parts
Your product will be repaired using Samsung genuine parts.
Find a Service Center
Fastest Samsung Service options
Search for a local Samsung support center and drop by or call for an appointment.
Certified Technicians
A certified technician will diagnose and repair your product.
Phones, Tablet & Wearable
Our technicians are ready to help.
Home Appliance
Locate a Samsung-Certified Pro to diagnose and repair your appliance.
Television
Samsung has a large network of TV repair technicians.
Check Repair Status
Enter your service request and phone number to check the status of your repair.
Please check the service request number or phone number.
Your Service Details (Mail In)
Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Service Request Number
Customer Unit Receive Date
Expected Repair Date
Ship Date
Repair Completed Date
Tracking Number (to Samsung)
Carrier Name
Tracking Number (from Samsung)
Commonly asked questions
How much will my repair cost?
What information do I need before beginning my repair request?
Do I need a Samsung Account to start a repair request?
My product is working fine, but I am missing a part. What can I do?
How do I update or check my warranty status?
Contact Samsung Support
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 12 AM EST 7 days a week
-
Text Support 24 hours a day 7 days a week
β When trading in a Galaxy device to purchase a Galaxy S21 device.
For a limited time only, on Samsung.com/Shop Samsung App, pre-order or purchase a new qualifying Galaxy device (“Qualifying Purchase”), send in your qualifying trade-in device to Samsung through the Samsung Trade-In Program, and if Samsung determines your trade-in device meets all eligibility requirements, you will receive a trade-in credit specific to your qualifying trade-in device to apply toward your Qualifying Purchase. Device models that currently qualify for trade-in and trade-in credit amounts associated with those models are available on Samsung.com and the Shop Samsung App; eligible models and amounts may change at Samsung’s sole discretion. To be eligible for trade-in, your qualifying device must meet all Trade-In Program eligibility requirements, which include, but are not limited to, that the device powers on, holds a charge, and does not power off unexpectedly; has a functioning display; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid damage (whether visible or not); has no other defects that go beyond normal wear and tear; is not on a black list; has a verified FCC ID; has been reset to factory settings; has all personal information removed; has all software locks disabled; and is owned by you (leased devices are not eligible). Anticipated trade-in value will be applied as a credit at time of purchase, but, if you do not send in your trade-in device within 15 days of receipt of your Qualifying Purchase, you will be charged back for the trade-in credit applied to your purchase, or if you send in your trade-in device within 15 days of receipt of your Qualifying Purchase but Samsung determines your device does not meet all eligibility requirements, you will be charged back for the trade-in credit applied to your purchase minus $25. Participation in this program does not excuse you from contracts with your carrier or retailer (or any related payments or fees) for the device that was traded in. Limit 1 trade-in per Qualifying Purchase. Samsung reserves the right to modify or discontinue this offer at any time. The Trade-In Program cannot be combined with any other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers. Additional terms, including terms that govern the resolution of disputes, apply. Click here to learn more.
⌂ Standard Limited Warranty applies: http://www.samsung.com/us/Legal/Phone-HSGuide/# Section 2: Standard Limited Warranty. .


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As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.For more information, please visit HP's website: http://www.hp.com/go/samsung
- * For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
- * For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
- * For Samsung printer support or service go to: www.hp.com/support/samsung
Select CONTINUE to visit HP's website.