Added protection and confidence.
When the unexpected happens, rest easy with Samsung Care+. From a personal setup session to coverage for mechanical breakdowns and power surges, we'll take care of you every step of the way.
Get continued protection for mechanical and electrical breakdowns after your 12-month manufacturer’s warranty ends. Plus, all repairs or replacements will have genuine Samsung parts.1
Power Surge Coverage
If an unexpected power surge causes your appliance to fail, you’re in good hands—we’ll cover the cost of your repairs.2
24/7 Dedicated Line for Onboarding and Troubleshooting
Get the most out of your appliance by calling the dedicated line for setup help or troubleshooting.2
Food Loss Reimbursement
Rest assured that you’re covered if an unexpected breakdown causes food in your fridge to spoil. You’ll be reimbursed up to $500 to help restock groceries.
If an unexpected breakdown causes damage to your clothes in your washer, we’ll cover the cost up to $200 to help replace items.
TV Removal and Remount
We won’t just repair your TV, we’ll help carefully remove and remount it on your wall.
Guaranteed Repair or Replacement
Samsung Care+ offers guaranteed repair or replacement if your product experiences mechanical and/or electrical failure, or power surge damage, after the manufacturer's warranty expires.
- No added costs for parts/labor – costs for functional parts and labor are 100% covered
- Quality repair – Your repair is guaranteed. If your product needs service for the same issue within 30 days of receiving original service, we've got it covered.
Add Samsung Care+ while shopping
There’s no better time to add Samsung Care+ than at checkout so you can enjoy extra confidence from the start. Pick the coverage term that’s right for you when adding your product to cart.
24/7 Expert Support
We're ready to help with everything from product setup to filing a claim. Get dedicated product setup and ongoing support at 1-866-371-9501
Samsung Care+ Overview
Can I cancel Samsung Care+?
Yes. You can cancel Samsung Care+ at MyCarePlusClaim.com at any time. Go to Manage Plans and select the cancel coverage option. If you're returning a Samsung product, we'll cancel your plan as part of the return process.
How do I file a claim for my Samsung device?
Go to MyCarePlusClaim.com and enter your phone number or email address associated with your plan. Then click "File a Claim" for the product you want to file a claim for.
Is there a limit to the number of claims I can make?
The total amount we will pay for all claims made on your product will not exceed the purchase amount paid for the product. If we can’t repair your product and it’s replaced or a cash settlement or gift card is issued, then your contract will be fulfilled and you will need to purchase Samsung Care+ on your new replacement product.
What is not covered under Samsung Care+?
Any loss as a result of: abuse, negligence pre-existing conditions, rust, corrosion, theft, flood, wind, freezing and unusual atmospheric conditions, and any loss covered under a manufacturer's warranty. Please refer to your program Terms and Conditions for a complete list of exclusions.