Samsung Care +

SAMSUNG CARE+

Q. Are loss and theft covered by my policy?Click to Expand
A.

No. Loss and theft are not covered by Samsung Care +

Q. What do you mean by accidental damage?Click to Expand
A.

Accidental damage is any physical damage that occurs at a definable place and time, which stops the product working normally, and its usability or safety is affected due to handling errors, liquid or external events that are unforeseen and unintentional. If your accidental damage claim is accepted, we will choose to do one of the following: authorise a repair, arrange a replacement (at our option) or pay the cost of a replacement.

Q. What do you mean by worldwide cover?Click to Expand
A.

If your phone is accidentally damaged while you’re away, you’ll be covered as long as you haven’t been abroad for longer than 60 consecutive days. Just give us a call when you’re back in the UK to make a claim.

Q. Is cosmetic damage covered?Click to Expand
A.

Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.

Q. What is the excess?Click to Expand
A.

The excess on your Samsung Care + is £69 for all successful claims, which must be paid before your claim can be approved.

Q. What happens if my phone is replaced?Click to Expand
A.

If it is decided your phone needs to be replaced, your policy will end immediately and no premium will be refunded. You will have a 12-month guarantee to protect against breakdowns. We currently do not offer Samsung Care + on a replaced phone.

Q. What if I claim twice?Click to Expand
A.

When you make a second claim, your policy will automatically end and no refund will be due.

Q. Can I get Allianz insurance for all Samsung phones?Click to Expand
A.

You can buy Allianz insurance when you order a new Samsung phone. If you already own a Samsung phone, you won’t be able to get a Samsung Care + policy.

Q. Is there a cooling off period?Click to Expand
A.

Yes. See details below:
1.The 'cooling off period' is the fourteen (14) day period from the policy start date.
2.If you change your mind during the cooling off period, you can cancel your policy and you will receive a full refund, provided no claims have been made (or will be made).
3.If your policy automatically ends or is cancelled by us, these rights do not apply (see our Terms and Conditions for more details).

Q. How do I cancel my Samsung Mobile Care policy?Click to Expand
A.

If you want to cancel your policy, you can contact us using the details below:
Call us:
0330 726 7864
Email us:
uk.help@samsung.com
Write to us:
Samsung Customer Support, Selectapost38, Sheffield. S97 3FJ.

Q. Who is Allianz?Click to Expand
A.

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz SE Group, the largest property and casualty insurer in the world. Allianz SE Group employs 142,000 employees worldwide, serving 85m customers in more than 70 countries. In the UK, Allianz Insurance employs over 4,600 people across a network of 26 offices. The company’s Head Office is situated in Guildford, Surrey. We have additional support services with over 1,000 people based in Trivandrum, India.

Q. If my product arrives damaged or I want a refund, what do I do?Click to Expand
A.

If you have any concerns about your claim, please call us on 0330 726 7864.