Samsung Account

About your Samsung account

What are the benefits of me creating an account?

Q. What are the benefits of me creating an account?Click to Expand
A.

If you create an account you will be able to:
 

  • Receive notifications about offers and promotions for products you are interested in
  • Track order in MyAccount
  • Add product to Wishlist
Q. I think my account has been hacked or used by someone else. What do I do?Click to Expand
A.

Please reset you password using the "Forgotten your Password" function.
 
Don't worry though:
 
Samsung does not store all your payment card information. After you have purchased a product from Samsung.com, the only information visible on your account (and to our customer service team) is:
 

  • The date the order was placed
  • The amount paid
  • The last 4 digits of the card that you used
  • The expiration date and the card type
  • Name on the Card

 
This is the only information available, so this will not be able to be used by someone else for any unauthorised payments.

Q. Must I create an account to purchase via Samsung.com?Click to Expand
A.

You can make a purchase as a Guest without creating a Samsung.com account. If you do this, it's important that you have a valid email address as you will be asked to enter it during the purchase process. We use this to send you details about your purchase: such as your order confirmation (which contains your order number and if applicable, tracking number) and updates on the progress of your order, such as a dispatch notification.

Find and reset password

Q. How do I change/reset my password?Click to Expand
A.

You can reset your password via the Lost Password form located on the Sign In page.
 
Our customer services team do not have access to your passwords and will never ask you for your password if you need to contact us.

LOGGING IN/OUT

Q. How do I sign in /out?Click to Expand
A.

Signing In
 
You can sign in by clicking on the 'SIGN IN' link at the top of this page
 
Signing Out
 
You can sign out by clicking on 'SIGN OUT' shown at the top of the page

Q. Trouble logging in?Click to Expand
A.

If you are having trouble logging into your account, please check the 'Caps Lock' key, all passwords are case sensitive.
 
If that doesn't work this please use "Forgotten your Password" and follow the link that is emailed to your requested email address.

Manage account

Q. Can I update my account details/information?Click to Expand
A.

You can manage your account and other personal information included registered addresses
 

  • Login to your account
  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select 'Preference' or 'Address Book'

 
Our customer service agents can offer you assistance if required. For security reasons we will only be able to help you with updating or changing addresses if you are not able to do so online yourself.

Q. How do I create my Samsung.com account?Click to Expand
A.

You can open an account by clicking on the 'SIGN IN' link at the top of this page and then 'Sign Up Now' from the pop up box.

Q. Must I create an account to purchase via Samsung.com?Click to Expand
A.

You can make a purchase as a Guest without creating a Samsung.com account. If you do this, it's important that you have a valid email address as you will be asked to enter it during the purchase process. We use this to send you details about your purchase: such as your order confirmation (which contains your order number and if applicable, tracking number) and updates on the progress of your order, such as a dispatch notification.

CLOSE SAMSUNG ACCOUNT

Q. How do I close my Samsung.com Account?Click to Expand
A.

If you wish to close your Samsung.com account simply follow the below instructions.
 

  • Login to your account
  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select 'Preference'

 
Scroll to the bottom of the page and click on 'Samsung Account', this will re-direct you to your Samsung account, click on 'Profile' and then you will see the option to Delete account.
 
Click and then enter your password and click confirm, please then tick the box to agree and finally click 'Confirm'.
 
You will receive an account closure confirmation email.