Payment & Financing

Payment

Q. My payment has been taken more than once. How do I get my money back?Click to Expand
A.

If you believe a payment has been taken more than once please contact our Customer Services team on 0330 726 7467 (0330 SAMSHOP) and they will be happy to investigate.

Q. How long will it take for the duplicate payment to be paid back to me? What if I do not receive this?Click to Expand
A.

It can take up to 15 days for refund to be issued, but it is quite often sooner (within 3-5 working days) Dependant on your card issuerer.

Q. Will payment be taken before I have received my order, or upon receipt of the order (once I have signed for it)?Click to Expand
A.

Payments are taken when your order has been despatched (when your invoice is generated) in Samsung.com and it is confirmed your order has been placed . When this is shown as being debited from your card or account, is dependent on your bank.

Q. My payment has failed, what can I do now?Click to Expand
A.

If your payment fails, we would first recommend contacting your bank to rule out any problems with your card.

Q. What payment methods do you accept?Click to Expand
A.

All major credit and debit cards are accepted (Mastercard, Visa Credit, Maestro, American Express and Visa Debit) or you can use an existing PayPal account, open a PayPal Credit facility, or use one of the three Klarna financing options available – Buy now, pay in 30 days, split the cost into 3 equal payments or spread the cost up to 4 years.

Q. Payment OptionsClick to Expand
A.

Payment
We offer various ways for you to pay for your order, including: Visa, MasterCard, Maestro, American Express and PayPal. More detail can be found below.

 
Credit card payments cards
Payment for all Products must be made by credit or debit card. We currently accept payment using the following cards:
 

  • American Express
  • Maestro
  • MasterCard
  • Visa Credit
  • Visa Debit

 
We only accept UK registered cards and payment on these cards is collected on our behalf by Adyen. As soon as your order is placed we request authorisation for payment from your bank. This includes orders that are to be delivered on a specific date.
To reduce the risk of your authorisation being rejected by your card issuer please read below:
 

  • Make sure your personal details are correct and match those registered to your bank account.
  • When pre-ordering items, ensure the expiry date of your card is not outside the expected release date for your items.
  • Make sure your card is registered to the billing address.
  • Sign up to a card authentication scheme such as Verified by Visa or MasterCard SecureCode.
  • If you are placing a high value order, consider informing your bank before purchase.

 
PayPal
We accept PayPal payments. When paying via PayPal you will be re-directed to the PayPal website to complete your payment. You will need to login with your PayPal username and password. Please check the details on the PayPal site before confirming the payment. If you are not a PayPal customer today you can still use this payment method either by registering yourself for a new account or using the credit card payment option to pay as a guest via PayPal.
 
PayPal Credit
 
Spread the cost with PayPal Credit
PayPal Credit is like a credit card you can use for your online purchases and gives you the flexibility to spread your payments in easy-to-manage monthly in installments giving you more time to pay. It takes minutes to apply and if you’re approved you’ll have a credit limit in your PayPal account right away.
If you apply and are approved for PayPal Credit, you can use the credit limit granted to pay for today’s purchase and future purchases up to your credit limit.
PayPal Credit customers can access instalment offers at the Samsung eShop, giving you the flexibility to spread your payments into easy-to-manage monthly instalments. Samsung eShop instalment purchases qualify for 14.9% p.a. for a fixed period depending on the length of the term selected. Example of a Samsung eShop instalment offer: A £1200 purchase would be 24 monthly payments of £57.60, with a total amount payable of £1382.38 total amount payable. The total cost of credit is £182.38 and the rate of interest is 14.9% p.a. (fixed).
 
Before you apply, please make sure you:
 

  • Are a UK resident aged 18 years or older
  • Have a good credit history
  • Are not currently declared bankrupt
  • Have an income greater than £7,500 per year

 
Subject to credit approval. Finance provided by PayPal Credit. Samsung Electronics UK LTD acts as a broker and offers finance from a restricted range of finance providers.
PayPal Credit is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. If you apply and are approved for PayPal Credit, you can use the credit limit granted to pay for today’s purchase and future purchases up to your credit limit. Samsung eShop instalment purchases qualify for 14.9% p.a. for a fixed period depending on the length of the term selected.
 
Representative Example:
 
£1200 assumed credit limit
Rate of interest 19.9% p.a. (variable)
Representative 19.9% APR (variable)
 
Credit subject to status
 
How Credit will work for future purchases
 
If you are approved for a credit limit with PayPal Credit and use it for future purchases, the APR for those purchases will not be more than our standard rate of interest, currently 17.9%, and may be even lower if you select one of our offers.

PAYPAL CREDIT

Q. How does PayPal Credit work?Click to Expand
A.

PayPal Credit gives you the flexibility to spread your payments in easy-to-manage monthly instalments, giving you more time to pay.
 
For more information, call PayPal Customer Service on 0800 368 7155.
 
Our opening hours UK:
 
8:00 a.m. to 8:30 p.m. Monday to Friday
8:00 a.m. to 6:30 p.m. Saturday and Sunday
 
Our opening hours Outside of the UK:
 
If you're calling from outside the UK, call 0044 800 368 7155
 
8:00 a.m. to 8:30 p.m. Monday to Friday
8:00 a.m. to 6:30 p.m. Saturday and Sunday
 
Fax: 020 8080 6518

Q. Are there any fees associated with PayPal Credit?Click to Expand
A.

If you're late with a payment, PayPal will charge you a late payment fee of £12. You'll be charged a return payment fee of £12 if you have insufficient funds to cover the payment. PayPal also charge a fee of £5 if you request a printed copy of a previous statement. For more information on how these fees apply, please refer to the Credit Agreement.
 
Representative Example:
 
£1200 assumed credit limit
Rate of interest 19.9% p.a. (variable)
Representative 19.9% APR (variable)
 
Credit subject to status

Q. Does it take long to apply?Click to Expand
A.

The application should take no more than 10 minutes to complete. PayPal will run a credit check and give you a decision in seconds. Once you've read and agreed to your Credit Agreement, you can complete your purchase right away.

Q. Does PayPal Credit offer other benefits?Click to Expand
A.

PayPal Credit gives you credit that you can use again and again. Other benefits include:
 

  • Flexibility and control – choose to settle up immediately or spread the costs monthly
  • Promotional offers so you could receive reduced interest, or interest-free rates, on certain purchases
  • PayPal Credit is easily accessible from your PayPal account when you make an online purchase
  • An easy way to manage purchases: view purchases on your monthly statement or online.
Q. How do I make payments?Click to Expand
A.

You can make a one-off repayment from your bank account, debit card or PayPal balance at any time, either online or by calling PayPal Customer Service. Alternatively you can set up monthly Direct Debit payments from a bank account you've linked to your PayPal account. To set up Direct Debit payments, log in to your PayPal account and follow the instructions on the Make a Payment page.

Q. What is an APR?Click to Expand
A.

An APR (Annual Percentage Rate) is shown on products where you borrow money so that an easier and fairer comparison can be made. It's the total cost of your credit product expressed as a percentage, spread over 12 months.

Klarna Finance Options

Who is Klarna?

Q. Who is Klarna?Click to Expand
A.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna works with more than 100,000 online stores. Over 60 million consumers
worldwide have trusted Klarna to securely handle their payments. Klarna lets you purchase the items you need without having to worry about the costs upfront. Just select ‘Klarna’ at
the checkout.

Q. Is my payment information safe? Click to Expand
A.

Payment information is processed securely by Klarna. No card details are transferred to or held by Samsung. All transactions take place via connections secured with the latest industry standard security protocols.

Q. What do I need to provide when I make a purchase? Click to Expand
A.

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information.

Q. I have been asked to go to Klarna's site. Is this correct? Click to Expand
A.

You can view all of your Klarna purchases and payment options simply by logging onto Klarna.com/uk.

Q. I have cancelled my order. How long will it take until I receive my refundClick to Expand
A.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Q. I have asked for a refund. How will I be refunded? Click to Expand
A.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

Q. I haven’t received an email with my statement/payment information. Click to Expand
A.

You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Q. I still have questions regarding payment, how can I get in touch?Click to Expand
A.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Buy now, pay in 30 days

Q. How does Pay in 30 days work? Click to Expand
A.

Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk.

Q. Am I eligible for Pay in 30 days? Click to Expand
A.

To use Pay in 30 days you must be at least 18. Whilst this option is widely promoted, Pay in 30 days is subject to your financial circumstances. When choosing Pay in 30 days, our assessment will not affect your credit rating.

Q. Will a credit search take place against me? Click to Expand
A.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.

Q. What happens if I cancel or return my order? Click to Expand
A.

As soon as Samsung have accepted your cancellation/return, Klarna will cancel the statement or refund your payment.

Q. I've received a statement, but I've not yet received my goods. Click to Expand
A.

In the event that your goods have not been received please call Samsung to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

Q. What happens if I don’t pay for my order? Click to Expand
A.

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. If you fail to pay Klarna for your order, your credit score will be affected.

Q. Can I pay before the due date? Click to Expand
A.

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

3 easy payments

Q. How does 3 easy payments work? Click to Expand
A.

3 easy payments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Samsung and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

Q. Am I eligible for 3 easy payments? Click to Expand
A.

To use 3 easy payments you must be at least 18. Whilst this option is widely promoted, 3 easy payments is subject to your financial circumstances. When choosing 3 easy payments, our assessment will not affect your credit rating.

Q. Will a credit search take place against me? Click to Expand
A.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Samsung run credit searches against you that could impact your credit rating.

Q. What happens if I cancel or return my order? Click to Expand
A.

As soon as Samsung have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Q. What happens if I don’t pay for my order? Click to Expand
A.

Klarna will automatically attempt to collect your payment for your 3 easy payments purchase at Samsung from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

Q. Can I pay before the due date? Click to Expand
A.

No, this is not currently possible for 3 easy payments purchases.

Q. Have you received my payment? Click to Expand
A.

Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.

Q. What happens to my statement, when I've returned the goods? Click to Expand
A.

Once Samsung has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.

Spread the cost

Q. How does Slice it work? Click to Expand
A.

Spread the cost of your purchase into equal monthly payments with 0% interest for 6-24 months and 9.9% for 30, 36, 48 months. Slice it is a promotional plan on the Klarna Account.

Q. How do I use Slice it? Click to Expand
A.

When you shop online, Klarna’s system reviews each order to determine which payments options are available to you. If Slice it is offered, simply select this option. The first time you shop with Slice it you will be asked in to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Slice it after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

Q. Can I pay less than the amount owed each month? Click to Expand
A.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.

Q. Do I need to be 18? Click to Expand
A.

Slice it is only available to people aged 18 or over and is an online exclusive payment method.

Q. How do I manage my Klarna Account? Click to Expand
A.

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Q. How is my statement sent? Click to Expand
A.

If you chose to use Slice it, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

Q. How do I make a payment? Click to Expand
A.

First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

Q. I have asked for a refund. How will I be refunded? Click to Expand
A.

If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

Q. I've received my monthly statement and a payment is due, but I've not yet received my goods. Click to Expand
A.

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.