Payment & Financing

Payment

Q. My payment has been taken more than once. How do I get my money back?Click to Expand
A.

If you believe a payment has been taken more than once please contact our Customer Services team on 0330 726 7467 (0330 SAMSHOP) and they will be happy to investigate.

Q. How long will it take for the duplicate payment to be paid back to me? What if I do not receive this?Click to Expand
A.

It can take up to 15 days for refund to be issued, but it is quite often sooner (within 3-5 working days) Dependant on your card issuerer.

Q. Will payment be taken before I have received my order, or upon receipt of the order (once I have signed for it)?Click to Expand
A.

Payments are taken when your order has been despatched (when your invoice is generated) in Samsung.com and it is confirmed your order has been placed . When this is shown as being debited from your card or account, is dependent on your bank.

Q. My payment has failed, what can I do now?Click to Expand
A.

If your payment fails, we would first recommend contacting your bank to rule out any problems with your card.

Q. What payment methods do you accept?Click to Expand
A.

All major credit and debit cards are accepted or you can use an existing PayPal account.
Mastercard, Visa Credit, Visa Debit and PayPal.

Q. Payment OptionsClick to Expand
A.

Payment
We offer various ways for you to pay for your order, including: Visa, MasterCard, Maestro, American Express and PayPal. More detail can be found below.
 
Credit card payments cards
Payment for all Products must be made by credit or debit card. We currently accept payment using the following cards:
 

  • American Express
  • Maestro
  • MasterCard
  • Visa Credit
  • Visa Debit

 
We only accept UK registered cards and payment on these cards is collected on our behalf by Adyen. As soon as your order is placed we request authorisation for payment from your bank. This includes orders that are to be delivered on a specific date.
To reduce the risk of your authorisation being rejected by your card issuer please read below:
 

  • Make sure your personal details are correct and match those registered to your bank account.
  • When pre-ordering items, ensure the expiry date of your card is not outside the expected release date for your items.
  • Make sure your card is registered to the billing address.
  • Sign up to a card authentication scheme such as Verified by Visa or MasterCard SecureCode.
  • If you are placing a high value order, consider informing your bank before purchase.

 
PayPal
We accept PayPal payments. When paying via PayPal you will be re-directed to the PayPal website to complete your payment. You will need to login with your PayPal username and password. Please check the details on the PayPal site before confirming the payment.
If you are not a PayPal customer today you can still use this payment method either by registering yourself for a new account or using the credit card payment option to pay as a guest via PayPal.
 
PayPal Credit
 
Spread the cost with PayPal Credit
PayPal Credit is like a credit card you can use for your online purchases and gives you the flexibility to spread your payments in easy-to-manage monthly in installments giving you more time to pay. It takes minutes to apply and if you’re approved you’ll have a credit limit in your PayPal account right away.
If you apply and are approved for PayPal Credit, you can use the credit limit granted to pay for today’s purchase and future purchases up to your credit limit.
PayPal Credit customers can access instalment offers at the Samsung eShop, giving you the flexibility to spread your payments into easy-to-manage monthly instalments. Samsung eShop instalment purchases qualify for 14.9% p.a. for a fixed period depending on the length of the term selected. Example of a Samsung eShop instalment offer: A £1200 purchase would be 24 monthly payments of £57.60, with a total amount payable of £1382.38 total amount payable. The total cost of credit is £182.38 and the rate of interest is 14.9% p.a. (fixed).
 
Before you apply, please make sure you:
 

  • Are a UK resident aged 18 years or older
  • Have a good credit history
  • Are not currently declared bankrupt
  • Have an income greater than £7,500 per year

 
Subject to credit approval. Finance provided by PayPal Credit. Samsung Electronics UK LTD acts as a broker and offers finance from a restricted range of finance providers.
PayPal Credit is a trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. If you apply and are approved for PayPal Credit, you can use the credit limit granted to pay for today’s purchase and future purchases up to your credit limit. Samsung eShop instalment purchases qualify for 14.9% p.a. for a fixed period depending on the length of the term selected.
 
Representative Example:
 
£1200 assumed credit limit
Rate of interest 19.9% p.a. (variable)
Representative 19.9% APR (variable)
 
Credit subject to status
 
How Credit will work for future purchases
 
If you are approved for a credit limit with PayPal Credit and use it for future purchases, the APR for those purchases will not be more than our standard rate of interest, currently 17.9%, and may be even lower if you select one of our offers.

PAYPAL CREDIT

Q. How does PayPal Credit work?Click to Expand
A.

PayPal Credit gives you the flexibility to spread your payments in easy-to-manage monthly instalments, giving you more time to pay.
 
For more information, call PayPal Customer Service on 0800 368 7155.
 
Our opening hours UK:
 
8:00 a.m. to 8:30 p.m. Monday to Friday
8:00 a.m. to 6:30 p.m. Saturday and Sunday
 
Our opening hours Outside of the UK:
 
If you're calling from outside the UK, call 0044 800 368 7155
 
8:00 a.m. to 8:30 p.m. Monday to Friday
8:00 a.m. to 6:30 p.m. Saturday and Sunday
 
Fax: 020 8080 6518

Q. Are there any fees associated with PayPal Credit?Click to Expand
A.

If you're late with a payment, PayPal will charge you a late payment fee of £12. You'll be charged a return payment fee of £12 if you have insufficient funds to cover the payment. PayPal also charge a fee of £5 if you request a printed copy of a previous statement. For more information on how these fees apply, please refer to the Credit Agreement.
 
Representative Example:
 
£1200 assumed credit limit
Rate of interest 19.9% p.a. (variable)
Representative 19.9% APR (variable)
 
Credit subject to status

Q. Does it take long to apply?Click to Expand
A.

The application should take no more than 10 minutes to complete. PayPal will run a credit check and give you a decision in seconds. Once you've read and agreed to your Credit Agreement, you can complete your purchase right away.

Q. Does PayPal Credit offer other benefits?Click to Expand
A.

PayPal Credit gives you credit that you can use again and again. Other benefits include:
 

  • Flexibility and control – choose to settle up immediately or spread the costs monthly
  • Promotional offers so you could receive reduced interest, or interest-free rates, on certain purchases
  • PayPal Credit is easily accessible from your PayPal account when you make an online purchase
  • An easy way to manage purchases: view purchases on your monthly statement or online.
Q. How do I make payments?Click to Expand
A.

You can make a one-off repayment from your bank account, debit card or PayPal balance at any time, either online or by calling PayPal Customer Service. Alternatively you can set up monthly Direct Debit payments from a bank account you've linked to your PayPal account. To set up Direct Debit payments, log in to your PayPal account and follow the instructions on the Make a Payment page.

Q. What is an APR?Click to Expand
A.

An APR (Annual Percentage Rate) is shown on products where you borrow money so that an easier and fairer comparison can be made. It's the total cost of your credit product expressed as a percentage, spread over 12 months.