If your payment fails here are some actions you could take.

* We recommend contacting your bank to rule out any problems with your card or a transaction being blocked due to suspected fraud (this can happen with larger transactions).

* If the problem isn’t related to your bank or card, please try again, making sure to enter your details carefully.

* If you continue to have issues, then please call us on 0330 726 7467 and our team will investigate.