We will be happy to accept a return, and offer an exchange or refund, as long as you notify us within 14 days of the day you receive your product(s), unless otherwise stated as part of a promotion. You will then have a further 14 days from notification to return your product(s) to us.

To be accepted the product(s) must also meet the following conditions:

- The product(s) must be in an as new condition with all original packaging, accessories, and any free of charge products supplied with the product(s).

- You must not have handled the product(s) more than if you were reviewing it in a retail store before purchase. If you have used the product(s) more than this, or installed the product(s), connected the product(s) to services such as water or gas, inputted any data, or installed software, we will make a deduction from your refund for the reduction in value of the product(s).

While in your possession, you must take reasonable care of the product(s). Products must be returned undamaged. See the ‘If your product is damaged on delivery' article for instructions of what you must do if your product(s) arrived damaged.

- If you have selected for us to carry out any installation or similar services and you request a return because you have changed your mind: (a) you will not be entitled to a refund for any services either commenced or completed; (b) we will not be required to uninstall or reverse services provided to enable you to return the product(s); and (c) the above requirements in respect of the return and refund continue to apply.

If you would like to return your product(s) because you consider it is defective, please see our Returns Policy.