Smart Switch

Get up and running fast – we’ve got a selection of videos to make learning about your new phone and transferring your content a breeze.

Smart Switch animation
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If you’ve upgraded in the last two weeks, simply enter your email below to receive our survey.

Fill it out and you could win a Gear VR headset.

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Setup and Transfer

Setting up and transferring over from your previous phone.

Initial setup

All you need to help you get started. From turning your phone on, to connecting to WiFi, this is where to start.

Initial setup video
Man unboxing Galaxy S7 phone

Understand the basics

Get to grips with your phone’s features and learn how to make calls, access important settings, tailor your home screen and manage apps.

Understand the basics video
Man with S7 phone and coffee cup

Transfer content from other phones

Learn how to transfer your apps, photos, music and videos from your old phone to your new one, using our SmartSwitch app.*

Google Play
Transfer content from other phones video
Woman with earphones smiling

Discover how to switch your...


Your apps and settings

Keep in touch with friends, organise your calendar and stay on top of your finances. Learn about how your phone fits seamlessly into your lifestyle.

Personalise your phone

Make your phone truly yours. Learn about personalising your notifications, homescreens and settings.

Personalise your phone video
Phone with illustration of construction workers

Organise your life

Stay in touch with friends and family with Google Duo, WhatsApp and Messages, plus manage your life with the calendar, email and contacts apps. Learn how here.

Organise your life video
Man outdoors with s7 edge phone and coffee

Discover your new S7

Discover more

Make the most of everything that comes with your Galaxy S7, from water resistance to warranties. Then learn about how to maximise battery life, increase storage and all the other features that make your phone special.

Key features

Get the latest with myGalaxy

The myGalaxy app brings you the hottest deals, competitions, tips and tricks from Samsung to help you get the most out of your new phone. Watch our video to find out more.

Google Play

Upgraded to an S7 in the last 2 weeks?

We really value your feedback and would love to hear about your set up experience to help us continue to improve our service.

Have you upgraded to an S7 within the last 2 weeks?

If so, you could win a Gear VR Headset by telling us about your experience. Your comments make a big difference in helping us to keep improving our service.

Simply enter your email below to complete the survey and be in with a chance of winning.

Terms and conditions apply.

Win a Gear VR
Exclusive call centre

Dedicated customer helpline

Looking for advice on getting started? Give us a ring.

Our dedicated helpline is open 7 days a week.

Call 0330 726 7777
Mon – Sun | 09:00 – 20:00

Calls to 0330 numbers are charged at a local landline rate, calls from mobiles and other providers may vary. Calls may be recorded for training and quality purposes.


Got a question?

We’ve created a series of short videos to show you how to get all set up on your new phone. Have a look at the questions below to find help you find what you need to know.

How do I set up my new Galaxy S7?

Setup starts as soon as you switch your phone on. This video will take you through it step by step.

Initial setup

What do the buttons at the bottom and side of my Galaxy S7 screen do?

These buttons switch the phone on and off, control volume and help you navigate. Watch the video for more.

Understand the basics

How do I transfer my content (photos, videos, music and apps) from my old phone to my Galaxy S7 device?

The best and easiest way is to use the Smart Switch app*. This videos below will show you how to do it.

*Smart Switch can only transfer some music, clips, photos, contacts, messages and calendar from compatible smartphones.

Transfer content from other phones

Discover how to switch…
Your photos
Your videos
Your music
Your apps

How do I get WhatsApp, Facebook, Instagram and the rest of my social apps onto my new Galaxy S7 phone?

You can download these apps from the Google Play Store. This video shows you where to find the Play Store and how to search for apps.

Your favourite social apps

How do I download apps for my Galaxy S7 smartphone?

You can download apps from the Google Play Store. This video will show you how.

Your favourite social apps

How do I sync my contacts to my new Galaxy S7 phone?

Watch this video to see how to set up and sync your address book from Google, iOS and more.

Organise your life

How can I optimise and extend the battery life on my Galaxy S7 smartphone?

Have a look at this video to learn how to make the most of your battery life.

Discover more

How do I get the Spotify music app on my Samsung Galaxy S7?

You have to download Spotify from the Google Play Store. This video shows you how to do just that.

Discover how to switch your music

How do I get my emails on my Galaxy S7?

You can sync emails from your Gmail, Hotmail and other servers. Just watch this to find out how.

Organise your life

How can I personalise my ringtone, homescreen and other features on my Galaxy S7?

You’ll find these options in Settings. This video explains further.

Personalise your phone

How can I extend storage on my Galaxy S7 handset?

You can buy SD cards to expand your device’s memory. This video will show you how to install and use them.

Discover more

How can I change notification settings on my Galaxy S7?

Go to Settings where you’ll be able to change notification preferences. Check out this video for more info.

Personalise your phone