What to do if Google Play Store will not load or download apps
If you're having trouble loading or updating apps or can't open the Google Play Store, there are some troubleshooting steps that you can try to attempt to resolve this issue.
Please note: steps and settings may vary depending on your Galaxy device and Android OS Version.
Google Play Store isn't loading any updates
If you are searching for app updates and the Google Play Store does not load any results, you should force close the app to fix the issue.
Please note: following these steps will remove your Google Play account from the Play Store app. Please have your login details ready to log back in.
Try searching for your updates again.
Check your internet connection
It is important that you are connected to a strong and stable connection when trying to download apps or load the Google Play Store.
If you are using your mobile data, you will need to ensure you have enabled mobile data.
If your phone is connected to a Wi-Fi network but there is an exclamation mark next to the Wi-Fi symbol in the status bar, you may not be able to access the internet. You can find out more about what to do if you can't connect to Wi-Fi on your Samsung Galaxy device. If you continue to have connection issues, you may need to contact your internet provider.
Enable Mobile Data via Settings
Enable Mobile Data through the Notification Panel
Restart your device
Clear the Play Store data
In older operating systems you'll find this option in Settings > Application Manager.
Clear Google Play Services cache
In older operating systems you'll find this option in Settings > Application Manager.
Reset the Download Manager
In older operating systems you'll find this option in Settings > Application Manager.
Check the date and time settings
In older operating systems you'll find this option in Settings > Date & Time.
Check available storage space
In older operating systems it is called Device care.
Remove and re-add Google Account
In older operating systems it is called Cloud and Accounts or Accounts.
Any information removed in this process will be downloaded onto the device once the account is added back in.
Enable All Related Apps
Ensure you do not have a build-up of pending apps to either be downloaded or updated, this may delay the download process on your Galaxy device.
In older operating systems you'll find this option in Settings > Application Manager.
If none of the above steps have resolved the problem, please contact Samsung Support for further assistance.
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
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