How to run a picture or pixel test for your TV screen

If you suspect there is an issue with your Samsung TV display, you can perform a TV display test to diagnose the issue. Follow the steps below to test your TV screen or if you need to troubleshoot your screen, follow our step by step guide to perform a TV display settings reset. Read our FAQ on how to use Device Care for more information on TV diagnostics.

Picture Test: Samsung 2014 TV

1 Turn the TV On.
2 Press Menu on your TV remote control.
3 Select Support.
How do I run a picture test (self-diagnosis) on my TV?
4 Select Self Diagnosis.
How do I run a picture test (self-diagnosis) on my TV?
5 Select Picture Test.
How do I run a picture test (self-diagnosis) on my TV?

You will receive a message explaining that the Picture test will appear on the TV for 5 seconds.
A test picture or sound will appear on the screen with the option to select Yes or No.

How do I run a picture test (self-diagnosis) on my TV?
6 You will now be taken through a series of picture tests. Choose Yes or No to confirm whether the problem is visible and to continue to the next test.
How do I run a picture test (self-diagnosis) on my TV?

Depending on your response, you will be taken through a series of troubleshooting steps to help you resolve the problem. If you still cannot resolve the issue, or the test indicates an underlying problem, you may need to have your TV serviced.


Please contact us or book a repair for further support. Please include the results of the picture test in your communication.

1 Turn the TV On.
2 Press the Settings button.
3 Select Support.
4 Select Device Care.
5 Select Self Diagnosis.
6 Select Picture test.
7 To start the picture test, select OK.
8 Follow the on-screen instructions.
1 Turn the TV On.
2 Press the Settings button.
3 Select Picture.
4 Select Expert Settings.
5 Navigate down and select Reset Picture.
6 Select Yes.

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