Find Other FAQs

Delivery and Installation is available across all area in Jordan excluding Aqaba.

Installation is free, but it must be done on the same time of delivery.

NO, The customer must prepare the location of installation before the product arrival.

Installation is free no matter how many items the customer ordered.

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

• • Check product dimensions on each product page.
• • View installation space requirements by downloading the manual from the product page.
• • Old fridge/freezer unplugged and cleared out before arrival

Note: Delivery dates may vary by location.

Scheduled delivery date is only available for online payment method, you can only choose preferred date for delivery.

Delivery and installation available from Saturday ~ Thursday, excluding official holidays.

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

How to track your order >

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

• • Cancel and place a new order
• • If it is already on the way, wait for delivery, then return it and place a new order

Unfortunately, once your order is placed, it can’t be changed. You have two options:

• • Cancel and place a new order
• • If it’s already on its way, wait for it to arrive, then return it and place a new order

Return option is not available for all products purchased on Samsung website.

Yes, you can cancel your order if it has not yet been dispatched.

• • If not dispatched: Cancel directly.
• • If already dispatched: Wait for delivery, then request a return.

Learn more >

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

The model and serial number are usually on a sticker at the back of your dryer.
This information is needed when booking repairs, registering your product, and claiming warranty service.

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

Check that your dryer supports SmartThings. Download the SmartThings app, create an account, and follow the on-screen steps—usually scanning a QR code on the dryer or entering the model number manually. The SmartThings app is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

With SmartThings, you can start, pause, or stop drying cycles remotely, get real-time updates, set schedules, monitor energy use, and use voice control with compatible devices. You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Child Lock prevents accidental changes by locking the control panel. When activated, all buttons except the power button are disabled, and a lock icon appears on the display. Activation methods vary by model, so check your user manual if unsure. Common ways to turn Child Lock on or off include:

Press and hold Spin + Temp buttons for 3 seconds
Press and hold Rinse + Temp buttons for 3 seconds
Press and hold + and – buttons for 3 seconds, then press and hold Start/Pause

Go to Samsung’s product registration page or use the SmartThings app available on Android and iOS devices. Enter your dryer’s model number and purchase details to complete the process. A Wi-Fi connection and Samsung account are required.

Error codes appear on the control panel when there’s a problem. Refer to your user manual or Samsung’s online support for what each code means and how to fix it.

Clean the heat exchanger about once a month, or sooner if the buzzer sounds or the heat exchanger light comes on. This helps maintain drying efficiency and prevents damage.

Use both hands to pull the water tank out through the drain hole, empty it, and place it back securely. Empty the tank regularly to avoid overflow or musty odors.