Find Other FAQs

Delivery and Installation is available across all area in Jordan excluding Aqaba

Installation is free, but it must be done on the same time of delivery

NO, The customer must prepare the location of installation before the product arrival 

Installation is free no matter how many items the customer ordered

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

• • Check product dimensions on each product page.
• • View installation space requirements by downloading the manual from the product page.
• • Old fridge/freezer unplugged and cleared out before arrival

Note: Delivery dates may vary by location.

Scheduled delivery date is only available for online payment method, you can only choose preferred date for delivery

Delivery and installation avaliable from Saturday ~ Thursday, excluding official holidays.

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

How to track your order >

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

• • Cancel and place a new order
• • If it is already on the way, wait for delivery, then return it and place a new order

Unfortunately, once your order is placed, it can’t be changed. You have two options:

• • Cancel and place a new order
• • If it’s already on its way, wait for it to arrive, then return it and place a new order

Return option is not available for all products purchased on Samsung website.

Yes, you can cancel your order if it has not yet been dispatched.

• • If not dispatched: Cancel directly.
• • If already dispatched: Wait for delivery, then request a return.

Learn more >

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

To request a repair on Samsung.com:

1. 1. Choose your product.
2. 2. Follow the troubleshooting steps.
3. 3. Schedule your repair appointment.
4. 4. Confirm your booking.
5. 5. Check the repair summary.

All repairs are handled by approved third-party service providers.

When the warranty period is over, the repair price depends on the issue and any replacement parts required. Your authorized service center will provide a detailed quote. The price shown online is our suggested call-out fee for out-of-warranty service and does not cover the repair itself.

Repair costs will depend on the issue and any required replacement parts.

Note: The price shown on the website is the recommended call-out fee for out-of-warranty service and does not include the repair cost. An authorized service center will be able to provide an accurate quote after inspecting your product.

First, make sure the microwave is properly plugged in and review the troubleshooting section in your user manual. If the issue continues, contact Samsung customer support for assistance.

If your microwave isn’t working, try the following steps:

• • Make sure it is properly plugged in.
• • Review the troubleshooting section in your user manual.
• • If the issue continues, contact Samsung customer support for assistance.

Yes. Registration isn’t mandatory, but it helps speed up warranty confirmation and support, so it’s recommended to register your microwave after purchase.

Microwaves are considered special waste. Check with your local recycling center or waste facility for instructions on safe and proper disposal.

Most service centers are open Monday to Friday, from 9:00 AM to 6:00 PM. Hours may vary by location, so check the official website or call customer support before visiting. Weekend and public holiday hours may be different or unavailable.