Find Other FAQs

Delivery and Installation is available across all area in Jordan excluding Aqaba

OVEN

Installation includes (cost covered):

• • Delivery and unpacking
• • Disconnection of old oven
• • Gas safety test before and after installation (meter must be topped up if applicable)
• • Full installation with required cables provided by engineers
• • Leveling and securing the oven
• • Photo records during installation

Customer needs to prepare:

• • Installation room must have ventilation and direct outdoor access (window/door)
• • Existing gas supply available and accessible (meter topped up if needed)
• • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location

Ensure current electrical connection matches oven’s requirement:

• • Over 3kW → needs cooker point (big red switch)
• • Below 3kW → regular plug socket is sufficient
• • Check oven dimensions and fit type on product detail page to confirm space and compatibility

Not covered by installation:

• • Major property alterations (only minor adjustments like cable/switch changes; no new pipework over 1m)
• • Fixing existing gas leaks
• • Installation at commercial properties (unless separate residential meter is available)
• • Installation on unavailable dates/postcodes (check at checkout)
• • Responsibility for old boilers failing to relight after installation
• • Installation of LPG ovens (not supported)

Optional add-ons (extra cost):

• • Remove & Recycle service

Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.

What’s not included:

• • Changes to household plumbing (e.g., sinks)
• • Disconnecting integrated appliances to install freestanding ones

Installation is free, but it must be done on the same time of delivery

NO, The customer must prepare the location of installation before the product arrival 

Installation is free no matter how many items the customer ordered

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

• • Check product dimensions on each product page.
• • View installation space requirements by downloading the manual from the product page.
• • Old fridge/freezer unplugged and cleared out before arrival

Note: Delivery dates may vary by location.

Scheduled delivery date is only available for online payment method, you can only choose preferred date for delivery

Delivery and installation avaliable from Saturday ~ Thursday, excluding official holidays.

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

How to track your order >

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

• • Cancel and place a new order
• • If it is already on the way, wait for delivery, then return it and place a new order

Unfortunately, once your order is placed, it can’t be changed. You have two options:

• • Cancel and place a new order
• • If it’s already on its way, wait for it to arrive, then return it and place a new order

Return option is not available for all products purchased on Samsung website.

Yes, you can cancel your order if it has not yet been dispatched.

• • If not dispatched: Cancel directly.
• • If already dispatched: Wait for delivery, then request a return.

Learn more >

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

There could be many reasons your oven is not heating properly or maintaining temperature.
Check the following before contacting Samsung Support for help:

1. 1. Check the door closure: Make sure the door is fully shut. Some ovens stop heating if the door is open.
2. 2. Verify twin oven settings: In twin ovens, don’t use grill mode in the lower oven. Use the partition/divider correctly for dual mode, and remove it for single mode.
3. 3. Avoid portable thermometers: Their readings may differ from the oven’s actual temperature.
4. 4. Confirm settings: Ensure cooking mode, temperature, shelf position, and tray/rack placement follow the user guide.

There could be many reasons your oven is heating slowly.
Check the following before contacting Samsung Support for assistance:

1. 1. Check the door closure: Make sure the oven door is fully closed. Some models stop heating if the door is open.
2. 2. Use fast preheat mode: If available, select this feature to reach the set temperature more quickly.
3. 3. Avoid portable thermometers: They can give inaccurate readings compared to the oven’s built-in sensors.
4. 4. Perform a self-test: After the oven cools, set it to convection mode at 200 °C and time the preheating. If it reaches temperature within 15 minutes, the oven is working normally.

Most ovens use a fan to spread heat evenly and reduce cooking time. If the fan loosens or disconnects from the motor, it can cause unusual noises, longer preheating, or uneven heating. In this case, contact a Samsung technician for repair.

The wire rack and rack insert serve different cooking purposes:

• • Wire rack: Use for grilling and roasting. When placing it in the oven, make sure the stoppers on both sides face the front.
• • Wire rack insert: Place on the tray to stop liquids from dripping onto the oven floor. Insert both together into the oven.

Note: Always wear oven gloves when handling hot racks.

To detach the side racks:

• • Press the top of the left side rack and tilt it downward about 45°.
• • Pull the rack out to remove it.
• • Repeat the same steps for the right side rack.

To attach them again:

• • Reinsert each rack by reversing the steps above.
• • Clean the side racks before reinstalling if needed.

Note: The oven can be used without the side racks or other racks installed.

Samsung ovens typically include three types of trays, each designed for specific cooking needs:

• • Baking Tray (20 mm depth): Best for baking cakes, cookies, and pastries. Always place with the slanted side facing the front.
• • Universal Tray (30 mm depth): Suitable for most cooking and roasting. Use with the wire rack to prevent drips from reaching the oven bottom. Place with the slanted side facing the front.
• • Extra-Deep Tray (50 mm depth): Ideal for roasting, with or without the wire rack. Place with the slanted side facing the front.

Note: Tray types and accessories may vary depending on your oven model.

For smooth movement and easy access:

1. 1. Pull the rail plate out from the oven.
2. 2. Place the tray securely on the rail plate, then slide it back into the oven.
3. 3. Close the oven door.

Dual Cook mode splits the oven into two compartments, allowing you to cook two dishes at once or use just one compartment for smaller portions.

• • To use the divider, insert it into the middle slot with the “Dual Cook” label facing forward.
• • The oven automatically detects the divider and activates the settings for each compartment.

To safely clean your oven racks:

• • Use warm soapy water, mild detergent with a soft cloth or kitchen roll, or a dry towel.
• • Avoid abrasive cleaners, hard brushes, scouring pads, steel wool, knives, or any harsh materials that could damage the racks.
• • Always check the cleaning products and tools for compatibility before use to prevent damage.
• • For tough grime, soaking racks in warm soapy water for several hours or overnight can help loosen dirt.