Robot Vacuum Cleaners FAQs

Find answers to all your questions about Samsung Robot Vacuum Cleaners here.

  • Q. How strong is the suction power of the robot vacuum cleaner?

    The Bespoke Jet Bot provides up to 10W of suction power, combined with a high-speed side brush and an efficient main brush to thoroughly lift dirt, dust, and pet hair from both carpets and hard floors.
  • Yes. AI Floor Detect1 identifies carpeted areas, boosts suction for deep cleaning, and extends the side brush to reach edges and corners. It adjusts cleaning for low-pile, medium-pile, and hard floors, ensuring carpets look fresh without manual intervention.
  • Models equipped with AI features are super smart—they can help recognize and adapt to complex environments. They’re also intelligent enough to figure out certain objects and area types. This makes their cleaning process not only more precise but also incredibly efficient. So, you can just let them do their thing and enjoy a cleaner home with less effort!2
  • Therer are two robot vacuum model having AI feature.
    AI Object Recognition recognizes3 different objects4, including hard to see items, categorizes spaces5 and identifies liquid spills6 and stained spots7, so it cleans carefully and thoroughly.
    And, AI Floor Detect8 identifies hardfloor, low- and high-pile carpets. On carpet, the robot lifts the mops or detaches them at the station, to avoid cross contamination. It also boosts its suction on carpet and extends mop and side brush at the corner for better cleaning efficiency.
  • Keep your home clean and secure with our robot vacuum. We’ve taken your security seriously—our robot has been verified and certified by trusted agencies, such as UL Solutions, KISA, and TUV Nord. With enhanced security measures like Knox Matrix, Knox Vault and End-to-End Encryption, its software is protected from malicious modification and access. User data, including captured video, is encrypted and anonymized, so that it cannot be viewed or leaked by unauthorized users.
  • Yes. Bespoke AI Jet Bot Steam’s EasyPass Wheel feature lifts the body to cross thresholds, door frames, and thick rugs up to 45mm high without manual help, so cleaning continues smoothly9.
  • Bespoke AI Jet Bot features a Quiet Mode, which is ideal for open-plan homes or shared spaces where quiet is important.
  • Sure. First, Take care of cats and dogs when you are not home. The SmartThings Pet Care10 Service lets you check on your dog or cat with Bespoke AI Jet Bot Steam Ultra, as it can recognize and monitor them. If it senses barking, it notifies you so that you can play music and access other Samsung devices to keep pets relaxed.
    Second, the monitoring feature allows you to monitor children or seniors. In patrol mode11, Bespoke AI Jet Bot Steam Ultra automatically monitors your home, and alerts you if it detects a human presence.
    Finally12, If applicable Samsung appliances sense no sign of activity for 8 hours, registered user can set the robot to go on a patrol. If it detects a human lying on the ground, it sends a notification to the user, who can then communicate with the person on the floor.
  • You’ll need to empty the dustbin roughly every 2–3 months. The water tank should be refilled approximately every 4 days, or more frequently if you clean often, have a larger home, or live in a humid environment. Additionally, the waste tank should be replaced about every 6 days. The actual replacement intervals may vary depending on individual usage and environmental factors.
  • Control how you clean your home with just your voice13! Bespoke AI Jet Bot Steam comes with a built-in Samsung Bixby14 voice assistant, so you can simply tell it what you want it to do and it will do it. With just a few words, you can schedule when it works, tell it to start or stop cleaning, instruct it where to clean, have it empty its dustbin, locate its position and more. You can also provide instructions in more complex sentences, like “Stop cleaning and schedule to begin again tomorrow at 10am.”
  • Yes. Even when away, you can start or stop cleaning using the SmartThings app. The AI Jet Bot Steam’s15 Absence Sensing feature uses Wi-Fi Channel State Information (CSI) to detect when a room is empty and can begin cleaning automatically.
  • The Bespoke AI Jet Bot Steam offers four cleaning modes in the SmartThings app. Choose Vacuum & Mop Together for speed, Mop after Vacuuming for thoroughness, or Vacuum-only / Mop-only when only one function is needed.
  • No, detergent is not required. The Bespoke AI Jet Bot steam line-ups use only steam generated from 100°C16 boiling water to clean and remove certain bacteria by 99.99%17. Additionally, they wash with 65°C18 hot water for a thorough clean, similar to hand-washing, and dry the mop pads with hot air, allowing for more hygienic mop pad management.
  • Sure, it is possible to reduce certain bacteria using steam alone. When the robot vacuum returns to the Clean Station Steam+ after mopping, hot steam is sprayed onto the mop pads.It removes 99.99%19 of certain bacteria to keep them sanitary and reduce unpleasant odors.
  • Our robot vacuum identifies the rooms in your home. As well as recognizing objects20. It’s Spatial Recognition technology also intelligently identifies certain appliances and furniture items and shows them on the map while mapping them. It also automatically determines21 the layout and recommends names for each mapped area.
  • We can keep the corners & walls in your home really clean with a pop out side brush and a pop out mop. When our Bespoke AI Jet Bot steam line-ups detects a corner as it is cleaning against walls, a side brush is popped out to clean up dust in the area, without blind spots compared to an conventional robot vacuum cleaner. It can also extend a side mop and use it to mop closer to the wall, so it makes sure that the house is cleaned without leaving gaps22.
  • A Create Additional Map function lets us draw and save maps of many different spaces. dToF LiDAR sensor scans the shape and size of the room and identifies its location, even in a multi-floor house. When it is moved to another spot, it will recall the most suitable map among its saved maps. So we don’t need to move the charging dock or draw maps when we clean another area.
  • Q. What is the best way to keep my Samsung Jet Bot clean?

    Samsung Jet Bot is designed so that it needs little upkeep from the owner, however it is still important to perform regular cleans and checks to prevent problems occurring. If you experience sensor issues, a reduction in cleaning performance or you suspect damage to the Jet Bot brush, try the cleaning steps outlined below to get the best performance out of your device.

    1. 1. Emptying the Dustbin
    2. 2. Cleaning the Clean Station: Replacing the dust bag
    3. 3. Cleaning the brush
    4. 4. Cleaning the sensor window
    5. 5. Cleaning the driving wheel

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  • If the Bespoke AI Jet Bot stops mid-clean:

    • • Low battery (Lo)
    : Manually charge the POWERbot by placing it on the docking station.
    • • When the Jet bot is stuck, jammed, or trapped
      If the Jet bot is stuck, jammed, or trapped in the main body while driving, or the driving wheel is lifted, it stops while displaying the notification (!).

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  • Check if the Status Indicator is on.

    • • Check if the Bespoke AI Jet Bot ’s battery is discharged.
    • • When the Bespoke AI Jet Bot ’s Status Indicator turns and stays red, place the Bespoke AI Jet Bot manually on the Clean Station to charge it.
    • • When you manually charge the Bespoke AI Jet Bot because of the discharged battery, the buttons on the Bespoke AI Jet Bot do not work. When charging is partially complete (about 10-20 minutes), the bottons will work.

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  • When there’s too much dust in the Dustbin, suction power may weaken. Set the Jet Bot to Energy-Saving mode and empty the Dustbin.

    • • If the Brush at the bottom of the Bespoke AI Jet Bot is blocked by foreign matter, set the Jet Bot to Energy-Saving mode and remove foreign matter from the Brush.
    • • When noise suddenly increases, set the Jet Bot to Energy-Saving mode and empty the Dustbin

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  • You must download the SmartThings app available on Android and iOS devices.
    To check the compatibility of the SmartThings app with your smartphone, visit ‘Play Store’ or ‘App Store’.

    • • The supporting OS version for the SmartThings app may change later.
    • • For rooted smart devices, standard installation and use will not be guaranteed.
    • • Connect the Bespoke AI Jet Bot to a wireless router by referring to the SmartThings app of the user manual.

    A Wi-Fi connection and a Samsung account are required.

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  • If the Jet Bot Combo and the smartphone are not connected to the same wireless router, a response can be delayed depending on the network environment.

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    • • Check if there’s a power failure or whether the power plug is unplugged.
    • • Remove any obstacles around the Clean Station that may prevent the Jet Bot from returning to the Clean Station.
    • • When there’s foreign matter on the Charging Pins , clean them with a soft cloth, as charging can be affected.
    • • Clean the foreign matter off the Charging Pins.

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    • • Detach the Mop Spin Board and check for any debris caught or tangled to it. Remove the debris and resume cleaning.
    • • If the same problem occurs continuously, contact Customer Service.

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    • • Check and make sure the Brush Cover on the bottom is properly assembled.
    • • The rubber that sweeps away dust may make a sound due to friction with the floor, however it will disappear after a certain period of time.
    • • If the same problem occurs continuously, contact Customer Service.

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    • • Try restarting the SmartThings app.
    • • Disconnect and reconnect your smartphone from the wireless router.
    • • Activate and then deactivate the Energy-Saving mode, wait for a few minutes, and then open the SmartThings app again.

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    • • To create a map, you need to register the device first and then start creating a map with the SmartThings app.
    • • When the Bespoke AI Jet Bot starts cleaning from the Clean Station and completes cleaning one time in Auto Clean, a map is saved.

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    • • The Bespoke AI Jet Bot may fail to detect pet waste if it is located in the dead zone of the object recognition sensor.
    • • The Bespoke AI Jet Bot may fail to detect pet waste and recognize it as a debris that needs to be cleaned if it is smaller than 2 cm x 3 cm in size.
    • • The Bespoke AI Jet Botmay fail to detect pet waste if its color, pattern, or shape blends with the floor. Additionally, direct or reflected light may hinder its ability to recognize pet waste.

    ※ Software is updated regularly to improve object recognition performance.

    Support >

Buying Guide

Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A Jet Bot Combo AI is docked in its white charging station against a plain background. A Jet Bot Combo AI is docked in its white charging station against a plain background.
  1. Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.

  2. Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.

  3. Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.

  4. Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain and liquid spills, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.

  5. Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.

  6. A liquid spill is defined as a colored or transparent liquid, such as water or juice, having a size of 7cm x 7cm (15 ml in volume) or larger. Identification may be affected by the size of the liquid or the environmental conditions of the floor, such as the floor pattern, color of the floor, direct or reflected light, or shape of the liquid. Excessive amount of liquid on the floor may cause secondary contamination.

  7. A stained area is defined as a solid, colored and opaque spot, such as a dried juice, with a size of 4cm x 4cm or larger. Stained area identification may be affected by the size of the stain or the environmental conditions of the floor, such as the floor pattern. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.

  8. Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.

  9. Results may vary depending on the actual usage conditions. The Climb Zone must be set beforehand via SmartThings to use this feature. A Wi-Fi connection and a Samsung account are required.

  10. *Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
    **Only dogs and cats can be recognized. The recognition capabilities may be limited by the posture or position of a pet. The ability to recognize your pet may vary depending on the type of animal and the living environment. It only recognizes a pet presence based on generic visual indicators, and cannot identify individual pets.
    ***Each appliance needs to be set to be optimized for pets by the SmartThings App.

  11. *Starting a patrol will cancel any active cleaning task.
    **It only recognizes a human presence based on generic visual indicators, and cannot identify individual people. The recognition capabilities may be limited when a person’s entire body cannot be seen.

  12. *Activity sensing is supported in Samsung refrigerators, water dispensers, TVs, mobile phones, washers, dryers, cooktops, and ovens with SmartThings. In order to use this feature, Inactivity notifications in the SmartThings Family Care service and a map need to be set beforehand. Available on Android devices. A Wi-Fi connection and a Samsung account are required.
    **Term for activity sensing can be adjusted (2/4/8 hours) based on user setting.

  13. Service availability may vary by region.

  14. Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on the country. Bixby recognizes selected languages and certain accents/dialects, including Korean, English (US/GB/IN), Spanish (MX/ES), German, French, Italian, and Portuguese (BR). The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required

  15. Jet Bot Steam must be connected to the Wi-Fi network and registered in the SmartThings App. Absence Sensing needs to be activated beforehand via the SmartThings App.

  16. The measured temperature of the steam is 100°C.

  17. Based on testing by Intertek using Wash the Mop course, eliminates 99.999% of Staphylococcus aureus, Escherichia coli, Pseudomonas aeruginosa, and Moraxella osloensis. Not supported in the USA. Results may vary depending on the actual usage conditions.

  18. The measured temperature of hot water ranges from 60 to 70°C.

  19. Based on testing by Intertek using Wash the Mop course, eliminates 99.999% of Staphylococcus aureus, Escherichia coli, Pseudomonas aeruginosa, and Moraxella osloensis. Not supported in the USA. Results may vary depending on the actual usage conditions.

  20. Object recognition may be affected by an object’s shape or the environmental conditions. Only certain furniture and appliances can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, furniture with a crossbar, furniture legs, and wheeled chair. A Wi-Fi connection and Samsung account are required.

  21. Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.

  22. Tested by Samsung in accordance with internal protocols. Results provided to and interpreted by Intertek. The distance from the corner to the side brush and the distance from the wall to the mop pads is 0mm. Some gaps may remain when mopping corners due to the shape of mop pads. Actual results may vary depending on environmental factors.