Robot Vacuum Cleaners FAQs
Find answers to all your questions about Samsung Robot Vacuum Cleaners here.
- Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
- Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
- Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
- Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain and liquid spills, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
- Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.
- A liquid spill is defined as a colored or transparent liquid, such as water or juice, having a size of 7cm x 7cm (15 ml in volume) or larger. Identification may be affected by the size of the liquid or the environmental conditions of the floor, such as the floor pattern, color of the floor, direct or reflected light, or shape of the liquid. Excessive amount of liquid on the floor may cause secondary contamination.
- A stained area is defined as a solid, colored and opaque spot, such as a dried juice, with a size of 4cm x 4cm or larger. Stained area identification may be affected by the size of the stain or the environmental conditions of the floor, such as the floor pattern. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
- Based on our deep learning model trained using a predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
- Results may vary depending on the actual usage conditions. The Climb Zone must be set beforehand via SmartThings to use this feature. A Wi-Fi connection and a Samsung account are required.
- *Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
**Only dogs and cats can be recognized. The recognition capabilities may be limited by the posture or position of a pet. The ability to recognize your pet may vary depending on the type of animal and the living environment. It only recognizes a pet presence based on generic visual indicators, and cannot identify individual pets.
***Each appliance needs to be set to be optimized for pets by the SmartThings App. - *Starting a patrol will cancel any active cleaning task.
**It only recognizes a human presence based on generic visual indicators, and cannot identify individual people. The recognition capabilities may be limited when a person’s entire body cannot be seen. - *Activity sensing is supported in Samsung refrigerators, water dispensers, TVs, mobile phones, washers, dryers, cooktops, and ovens with SmartThings. In order to use this feature, Inactivity notifications in the SmartThings Family Care service and a map need to be set beforehand. Available on Android devices. A Wi-Fi connection and a Samsung account are required.
**Term for activity sensing can be adjusted (2/4/8 hours) based on user setting. - Service availability may vary by region.
- Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on the country. Bixby recognizes selected languages and certain accents/dialects, including Korean, English (US/GB/IN), Spanish (MX/ES), German, French, Italian, and Portuguese (BR). The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required
- Jet Bot Steam must be connected to the Wi-Fi network and registered in the SmartThings App. Absence Sensing needs to be activated beforehand via the SmartThings App.
- The measured temperature of the steam is 100°C.
- Based on testing by Intertek using Wash the Mop course, eliminates 99.999% of Staphylococcus aureus, Escherichia coli, Pseudomonas aeruginosa, and Moraxella osloensis. Not supported in the USA. Results may vary depending on the actual usage conditions.
- The measured temperature of hot water ranges from 60 to 70°C.
- Based on testing by Intertek using Wash the Mop course, eliminates 99.999% of Staphylococcus aureus, Escherichia coli, Pseudomonas aeruginosa, and Moraxella osloensis. Not supported in the USA. Results may vary depending on the actual usage conditions.
- Object recognition may be affected by an object’s shape or the environmental conditions. Only certain furniture and appliances can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, furniture with a crossbar, furniture legs, and wheeled chair. A Wi-Fi connection and Samsung account are required.
- Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.
- Tested by Samsung in accordance with internal protocols. Results provided to and interpreted by Intertek. The distance from the corner to the side brush and the distance from the wall to the mop pads is 0mm. Some gaps may remain when mopping corners due to the shape of mop pads. Actual results may vary depending on environmental factors.