Digital Service Request (DSR) for Samsung Mobile Phones
Digital Service Request (DSR) is an online service that allows you to book a repair appointment, track your phone repair, and communicate with Samsung support directly through your Samsung account—without visiting a service center first.
You can access DSR anytime from the Samsung Support website using your Samsung account.
Waiting time can be frustrating, pre-book your appointment with your convenient
With DSR, you can:
- Book a repair appointment for your Samsung phone online
- Choose a nearby authorized service center
- Select a preferred date and time
- Skip waiting lines at the service center
- Track your repair status step by step
- Receive updates and responses directly online
If you value your time, this is the right option.
How to book a repair for your Samsung phone
How to book a repair for your Samsung phone
Go to My Page on the Samsung website and sign in using your Samsung account.
If you don’t have an account, you’ll need to create one to continue.
- Select My Products
- If your phone is not listed, choose Register Product
- Add your device using the serial number or automatic detection
This step is mandatory. No device = no service booking.
- Choose your registered mobile phone
- Click Get Support
- Follow the on-screen troubleshooting steps
- Select Book a Repair
- Choose the issue with your phone
- Pick a nearby Samsung authorized service center
Select a date and time that suits you
Once confirmed, you’ll receive:
- A ticket number
- A QR code for service center check-in
Bring the QR code with you to the service center. This helps speed things up.
How to track your phone repair
After booking, you can monitor your repair anytime.
- Go to My Page
- Select Track My Repair
- View repair status:
- Request Received
- In Progress
- Completed
You’ll also see warranty details and service updates in one place.
Booking through DSR is free. Repair costs depend on warranty status and device condition.
No. A Samsung account is required to manage repairs and track service requests.
Yes. You can manage or cancel your booking directly from My Page before the appointment time.
You can still visit a service center, but priority is given to customers with booked appointments.
