What is Galaxy Expert Care?
When it comes to your Galaxy, it deserves the best care.
With Galaxy Expert Care, your device is in the hands of the people who know it best.
Enjoy professional, genuine screen repairs with the flexibility of choosing between
convenient home collection or a quick visit to your nearest service centre.
Ready to proceed?
We specialise in glass-only repairs, which means you get your device back in perfect condition
without needing a full display replacement.
to ensure perfect touch and visuals.
Purchase your Screen Repair
From premium service to reliable support,
we’re here to restore your device and put your mind at ease.

We have you covered with our expert,
genuine screen repair service.
Enjoy Galaxy Expert Care Benefits







Service pricing guide
Here’s a streamlined pricing guide for our current products and services.
|
Series Name |
Product Name |
Repair Price |
|---|---|---|
|
Galaxy Z Fold |
Galaxy Z Fold4 |
334.00 JD |
|
Galaxy Z Fold5 |
306.00 JD |
|
|
Galaxy Z Flip |
Galaxy Z Flip4 |
170.00 JD |
|
Galaxy Z Flip5 |
152.00 JD |
|
|
Galaxy S |
Galaxy S22 |
102.00 JD |
|
Galaxy S23 |
102.00 JD |
|
|
Galaxy S+ |
Galaxy S22+ |
108.00 JD |
|
Galaxy S23+ |
108.00 JD |
|
|
Galaxy S Ultra |
Galaxy S22 Ultra |
157.00 JD |
|
Galaxy S23 Ultra |
133.00 JD |
|
|
Galaxy A |
Galaxy A55 |
52.00 JD |
|
Galaxy A56 |
73.00 JD |
Option 1
Buy your Galaxy Expert Care service right here on our online store.
Step 2: Visit
Head to your nearest authorised service centre with your order confirmation number.
Step 3: Restore
We’ll handle the repair and let you know the moment your device is ready to pick up.
Buy your Galaxy Expert Care service on our online store.
Step 2: Coordinate
Our team will call you to arrange a convenient time and location for pickup.
Step 3: Collect
We’ll safely collect your device and take it to our service centre.
Step 4: Return
Once fixed, we’ll deliver your phone right back to your doorstep.
Frequently Asked Questions
We’ve got the answers for you!
-
What is Galaxy Expert Care?Galaxy Expert Care is a screen repair service sold solely by Samsung on Samsung.com at your comfort, offering you the option to have your Galaxy picked up/dropped off to your preferred location or you may drop it to the nearest service center.
-
What are the steps involved for Galaxy Expert Care?Step 1: Place your repair order on Samsung.com.
Step 2: Schedule a pickup or drop off your device from your preferred location at your preferred location based on the time slots available.
Step 3: Galaxy is sent to our service center and the Samsung Expert will diagnose and repair your screen.
Step 4: If any additional fault found it will be communicated by the Samsung Expert and additional charges are applied.
Step 5: Once the repair is completed Your device is returned to you in optimal condition. -
How long does a screen repair take?Most repairs are completed within 1-4 days depending on model and availability of parts.
-
Do you use genuine parts?Yes, we use only manufacturer-approved parts to ensure quality and compatibility.
-
Is my data safe during the repair?While we take precautions, we recommend backing up your data before handing over your device.
-
What if my phone has additional issues?Our Samsung Experts will diagnose the problem and inform you of any extra costs before proceeding.
-
Can I track my repair status?Yes, you’ll receive updates via whatsapp and can track progress online.
-
What if I’m not satisfied with the repair?Contact us within [3] days, and we’ll re-evaluate the repair.
-
Do you offer doorstep service?Yes! Select doorstep pickup/delivery at checkout (availability may vary by location).
-
What’s the difference between screen repair and replacement?Repair: Fixes minor damage (e.g., cracks) without replacing the entire display.
Replacement: Swaps the entire screen unit for major damage or unrepairable issues.Availability of screen repair or replacement is vary depend on parts availability.
-
How do I prepare my phone for repair?Back up your data, remove the case/SIM card, and ensure the battery is at least 20% charged.
-
Is there warranty on the repaired parts?Yes, there is one months manufacture warranty given to the repaired parts.




