The Freestyle
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Highlights
Features
Unexpected joy everywhere
Portable, powerful and surprisingly simple
Free to move
Fits in one hand
Compact Design
Meet The Freestyle. It’s everything you want in a smart projector in one compact form.
Ready for your next adventure
Portability
Lightweight. Easy to carry. Take The Freestyle wherever you go and enjoy big screen moments anytime, anywhere.
Product may not properly function under severe dust and humidity.Portable battery compatible
USB Type-C Power Cable
Connect The Freestyle to an external battery pack with the USB-C cable provided for portable usage. The Freestyle is compatible with external batteries that are USB-PD and 50W/20V output or above.
* USB Type-C power cable is included with purchase of The Freestyle.* External battery sold separately.
* Samsung is not liable for 3rd party external batteries.
The Freestyle makes setup easy
Auto focus for clear images
Auto Focus
The Freestyle automatically focuses for a sharp, clear image in seconds. So you can just focus on the content.
Uneven ground? No problem
Auto Leveling
Auto Leveling ensures that your screen stays level on any surface—including rocky camping grounds, soft beds, and everything in between.
Powerful projector performance
Omni-directional 360˚ Sound
360-degree Speaker (5W)
The Freestyle’s powerful built-in speaker delivers rich 360-degree sound, so you’ll get an immersive audio experience from wherever you’re sitting.
Experience each moment in brilliant picture quality
1080p Full HD / PurColor / HDR Compatible
Immerse yourself in full HD resolution and vivid color that feels like you're right there in the scene.
* Viewing experience may vary according to types of content and format.
Samsung Smart TV experience
The smart way to access your favorite content
Smart TV powered by Tizen
Smart TV brings you a world of content with certified OTT apps as well as Samsung's own services.
* Smart services and GUI (Graphic User Interface) may vary by model, region, language.
* Some services are available to watch after registration and subscription.
Just say what you want
Multiple Voice AssistantsWith built-in Samsung Bixby and Amazon Alexa, you can control The Freestyle with just your voice.
* Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.* This service availability may vary by region, service provider, language and is subject to change without notice.
Mirror your mobile to the big screen
Mobile MirroringStream content straight from your phone, with SmartThings app for Android and iOS, or AirPlay 2 for Apple devices.
* This service only works when TV and mobile are turned on.* Requires SmartThings app download and installation.
* Apple and AirPlay 2 are trademarks of Apple Inc., registered in the U.S. and other countries. AirPlay 2 requires iOS 12.3 or later, or macOS 10.14.5 or later.
* Apple AirPlay may not be supported depending on the model or geographical area.
Just tap to mirror
Tap View
Simply tap your smartphone anywhere on The Freestyle to mirror your content to the screen.
* This service only works when TV and mobile are turned on.* Tap View is available on Samsung Galaxy devices with Android OS 8.1 and higher.
Connect and watch your TV from any room
Samsung TV Access whether your TV screen is on or off
Mirror, control and watch your TV via The Freestyle.
* This service only works with compatible TV models (2017 Samsung Q70 and above).
* Mirroring feature is intended only for personal, private, and non-commercial use.
* Individual Wi-Fi Direct network conditions may affect picture quality and connection.
Accessories compatible with The Freestyle
The Freestyle Accessories
Discover new ways to enjoy The Freestyle with exclusive accessories.
* The Freestyle Case / Skin / Socket Adapter / Battery Base are sold separately.
* The available time to buy of The Freestyle's accessories may vary by country.
Specifications
-
3
-
Resolution
1920 x 1080
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Light Source Type
LED
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Light Source Life
20000hrs
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Throw Ratio
1.2
-
Screen Size
30~100"
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Projectile Distance for 100"
2654mm
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Digital Keystone Correction
Yes
-
Display Type
DLP
-
Brightness (LED Lumen)
550 LED Lumen(peak)
-
Noise (dB)
30dB(A)
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Picture Engine
Crystal Engine
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HDR (High Dynamic Range)
HDR10
-
HLG (Hybrid Log Gamma)
Yes
-
Contrast
100,000:1
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Color
Pur Color
-
Contrast Enhancer
Yes
-
Auto Motion Plus
Yes
-
Film Mode
Yes
-
Dolby Digital Plus
Yes
-
Sound Output (RMS)
5W
-
Speaker Type
360 Degrees
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Multiroom Link
Yes
-
Blutooth Audio
Yes
-
Adaptive Sound
Adaptive Sound
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Samsung SMART TV
Smart
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Operating System
Tizen™
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Bixby
US English, Korean, UK English, French, German, Italian, Spain Spanish, Brazil Portuguese, India English (features vary by language)
-
Web Browser
Yes
-
SmartThings App Support
Yes
-
SmartThings Hub / Matter Hub / IoT-Sensor Functionality / Quick Remote
Yes
-
Mobile to TV - Mirroring, DLNA
Yes
-
Tap View
Yes
-
Music Wall
Yes (Lite)
-
Remote Access
Yes
-
App Casting
Yes
-
Easy Setup
Yes
-
Bluetooth Low Energy
Yes
-
WiFi Direct
Yes
-
Sound Mirroring
Yes
-
HDMI
1 (Micro)
-
HDMI A / Return Ch. Support
Yes
-
eARC
Yes (HDMI 1.4)
-
Anynet+ (HDMI-CEC)
Yes
-
Wi-Fi
Yes (WiFi5)
-
Bluetooth
Yes (BT5.2)
-
Design
Lifestyle
-
Instant On
Yes
-
Digital Clean View
Yes
-
EPG
Yes (UK,FR,DE,IT,ES,CH,AT,SE,DK,FI,NO,NL,BE,LU,IE,PT)
-
OSD Language
Local Languages
-
BT HID Built-in
Yes
-
IPv6 Support
Yes
-
Voice Guide
UK English, France French
-
Learn TV Remote / Learn Menu Screen
UAE: UK English, French / AFR: UK English, French, Portuguese / Egypt,Libya: UK English, French, Spanish
-
Others
Enlarge / High Contrast / Multi-output Audio / Color Inversion / Grayscale / Sign Language Zoom / Picture Off
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Power Supply
AC100-240V 50/60Hz
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Power Consumption (Max)
50W
-
Power Consumption (Stand-by)
0.5W
-
Auto Power Off
Yes
-
Set Size (WxHxD)
102.4 x 172.8 x 95.2 mm
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Package Size (WxHxD)
140 x 243 x 137 mm
-
Set Weight
0.8 kg
-
Package Weight
1.4 kg
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Remote Controller Model
TM2261S (PK, CA : TM2261U)
-
Samsung Smart Control (Included)
Yes
-
User Manual
Yes
-
E-Manual
Yes
-
Power Cable
Yes (USB-C)
Reviews
The Freestyle
- The device offers a high-quality viewing experience with its automatic keystone and focus adjustments, allowing for a clear picture on various surfaces.
- The built-in smart TV features and access to streaming apps are also praised.
- However, some users report issues with the software being slow or buggy, and the brightness may not be sufficient for well-lit rooms.
- Overall, the product provides a portable and versatile entertainment solution, though the performance may not fully meet the expectations for the price.
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews
Filters
715 Reviews
2022-04-06
2022-03-04
NY
Samsung Brand Ambassador
Gioiello, I'm happy to hear firmware version 1095.4 has resolved the issues you were experiencing with the interface lag! When using voice assistants and the projector is far from you or the ambient noise is so loud, it may be unable to recognize your voice. - For best results, you need to be within 5 feet of your projector . Please look at your projector and speak. - Turn on the Voice Wake-up function: Press the microphone button > Explore Now > Settings > Voice Wake-up. You may also want to increase the Voice Wake-up sensitivity level as well. Also, we do have a solution for keystone correction. Please call us at 1-800-SAMSUNG and we will provide repair service. You can also LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage. Thank you for choosing Samsung - we hope to hear from you! ~ Samsung Specialist
2022-08-15
League City
2022-08-04
bronx
2022-04-30
San Francisco
Samsung Brand Ambassador
Zack, I'm sorry to hear you're experiencing issues with interface lag and delayed remote response. Please do ensure your projector's firmware is up to date with version 1204.2 which includes updates to resolve lag. You can check this by going to: Home > Menu > Settings > Support > Software Update. If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-08-08
2022-08-08
Schenectady
2022-10-06
Manassas
2022-04-05
Chesterfield
2022-08-08
Lompoc
2022-04-04
Montgomery
2022-09-19
Hicksville
2022-04-12
Warsaw
2022-08-09
Gulf Breeze
2022-01-25
Las Vegas
2022-08-04
Thorofare
2022-08-15
Bronx
2022-09-05
Glendale
2022-08-01
Gainesville
2022-10-05
2022-08-29
Winter haven
Samsung Brand Ambassador
Hi there, It's great to hear you're enjoying the portability of The Freestyle, and we greatly appreciate you sharing your experience appreciate your feedback on laggy navigation and Auto Focus performance. To ensure your unit is fully optimized, we ask that you make sure you've got the latest firmware version installed. You can check firmware by going to: Home > Menu > Settings > Support > Software Update. Please also check the following, which may further improve Auto Focus and Keystone Correction: 1. Remove the film covering the lens, as this can affect Auto Focus performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: Dynamic: Makes the picture brighter and clearer in bright viewing environments. Standard: Is the default mode suitable for general viewing environments Movie: Is suitable for watching Projector or movies in a dark room. You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-04-19
Henderson
2022-04-05
IL, usa
Samsung Brand Ambassador
Hi there, I'm sorry to hear you're not fully enjoying The Freestyle. Please do ensure your projector's firmware is up to date with version 1095.4 which includes image quality updates. You can check this by going to: Home > Menu > Settings > Support > Software Update. If the screen looks still looks blurry, please also try the following adjustments: 1. Move the projector to the left or right to adjust its angle. Alternatively, adjust the top and bottom angles until the screen shape becomes rectangular. 2. Move the projector back and forth to adjust the screen size. 3. Try further adjusting the Focus. Go to: Home > Menu > Settings > All Settings > General & Privacy > Projector Settings > Focus I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. ~ Samsung Specialist
2022-08-11
WALDORF
2022-01-25
Carol Stream
Samsung Brand Ambassador
Hi rusyfikator, Samsung is working quickly to resolve the laggy menu issue with an upcoming firmware update. Please make sure you have Auto Updates enabled: Home > Menu > Settings > Support > Software Update The remote's on/off function is done via IR (infrared) therefore it cannot be paired to a specific unit. You will need to be in close range of your target device so the light does not reach other TVs in your home. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings. Go to Home > Settings > Picture > Picture Mode ...and select the mode that best fits your usage: Dynamic: Makes the picture brighter and clearer in bright viewing environments. Standard: Is the default mode suitable for general viewing environments Movie: Is suitable for watching Projector or movies in a dark room. You can manually fine tune your image by going to: Home > Menu > Settings > All Settings > Picture > Expert Settings > Brightness If there's anything else we can help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
2022-06-17
Samsung Brand Ambassador
Jayjay, We appreciate you sharing your experience with The Freestyle! To ensure your unit is fully optimized, please be sure your firmware is up to date with version 1210.0, as this includes various performance updates. You can check this by going to: Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2024-04-03
Arizona
Samsung Specialist
Elaela, I'm sorry to hear your Freestyle turns itself off. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-08-04
Winter Garden
2022-10-11
2022-08-10
Parker
2022-10-07
Magnolia
2022-10-07
Auburn
2022-10-07
LOVELAND
2022-01-21
Atlanta
Samsung Brand Ambassador
Hi Sunshineinsider1, We appreciate your feedback regarding clarity when navigating The Freestyle's menu. For optimal image performance, you may want to adjust the picture clarity setting by going to: Home > Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-01-25
Miramar
2022-03-11
Saint Petersburg Florida
Samsung Brand Ambassador
Scottleew, I'm sorry to hear of your experience with laggy navigation. Please ensure your projector's firmware is up to date with version 1095.4 which includes updates to improve response time. You can check this by going to: Home > Menu > Settings > Support > Software Update. We do have a solution for Keystone Correction. Please call us at 1-800-SAMSUNG for assistance and service. Should you choose not to connect your Apple TV device via Micro HDMI, please know you can take advantage of the Apple TV app, which can be installed directly from the projector's built-in App Store. Agents are also available via LiveChat and can be found at the ‘Support’ link on the Samsung website homepage. We hope to hear from you! ~ Samsung Specialist
2022-09-15
Tempe
2022-09-07
Baton Rouge
Samsung Brand Ambassador
Hi kjherbold, Thank you for your review of The Freestyle Projector! We appreciate your feedback on image brightness, as well as Auto Focus performance. To ensure your unit is fully optimized, we ask that you verify your unit has the latest firmware version installed. You can check firmware by going to: Home > Menu > Settings > Support > Software Update. Please also check the following, which may further improve Auto Focus: 1. Remove the film covering the lens, as this can affect Auto Focus performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. If the image is too dim, try adjusting Picture Mode or Expert Picture Settings. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. To manually fine tune your image under Expert Settings, go to: Home > Menu > Settings > All Settings > Picture > Expert Settings While your Freestyle may currently default to Samsung’s TV Plus app, please know you can choose what your Projector does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option > Autorun Smart Hub 1) Enabling Autorun Smart Hub automatically launches the Smart Hub when the Projector is turned on. Navigate to this option to enable or disable the feature. 2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the Projector. You can turn this function on or off by pressing the Select button in the current menu. I hope these tips help improve your experience! If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
2022-08-17
Goodyear
Samsung Brand Ambassador
Ksan2000, It's great to hear setup was a breeze, and that you and your family have been enjoying The Freestyle! To improve the Keystone Correction performance, please check the following: 1. Remove the film covering the lens, as this can affect performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. 3. Make sure you've got the latest firmware updates installed. Go to: Home > Menu > Settings > Support > Software Update > Update Now If we can further help with anything else, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat with an agent • Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-08-12
Tempe
2022-01-25
Centennial
Samsung Brand Ambassador
Hi austinc, Samsung is working quickly to resolve the laggy app and menu issues with an upcoming firmware update. Please make sure you have Auto Updates enabled: Home > Menu > Settings > Support > Software Update For more help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-08-03
Dacula
2022-04-05
2022-08-08
Glendale
Samsung Brand Ambassador
abiyuriko, We're thrilled to hear that setup was a breeze and that you're enjoying your experience with The Freestyle! Please do ensure your projector's firmware is up to date with version 1304.1, as this includes updates to improve remote response time. You can check this by going to: Home > Menu > Settings > Support > Software Update. If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
2022-01-21
Atlanta
Samsung Brand Ambassador
mbmiller1982, Please know that Samsung is working quickly to address the slow OS issue with an upcoming firmware update. We do have a solution for the Auto Focus issue. Please call us at 1-800-SAMSUNG for assistance and service. The remote's on/off function is done via IR (infrared) therefore it cannot be paired to a specific unit. You will need to be in close range of your target device so the light does not reach other TVs in your home. If the remote control does not work properly or its response is very slow, the battery might be low or dead. If you cannot find an app you are looking for at this time, rest assured that we are continuously working with our partners to make apps available in our 2022 lineup. Keep an eye on the App Store to see the latest apps available. If the screen is too dim, try adjusting Picture Mode, Contrast, Brightness, and Sharpness settings. Select the Picture Mode best suited to your usage by going to Home > Settings > Picture > Picture Mode Dynamic: Makes the picture brighter and clearer in bright viewing environments. Standard: Is the default mode suitable for general viewing environments Movie: Is suitable for watching Projector or movies in a dark room. Further fine tune your image under Expert Settings: Home > Menu > Settings > All Settings > Picture > Expert Settings LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
2022-01-25
Pembroke Pines
Samsung Brand Ambassador
Hi Jamgo53, I’m happy to hear that setting up your new Freestyle projector was a breeze. We appreciate your feedback regarding the brightness, and will share this with our internal teams. There are several picture settings you may want to try adjusting. Your projector has several Picture Modes to choose from, allowing you to enjoy content in optimal conditions. Go to: Home > Menu > Settings > All Settings > Picture > Picture Mode 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching shows or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. You can also manually fine tune your image by going to: Home > Menu > Settings > All Settings > Picture > Expert Settings. To provide you with a brighter picture, you can adjust settings such as brightness, contrast, white balance and shadow detail. I hope this tip helps to improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-01-25
Fort Washington
Samsung Brand Ambassador
Hi larkrenee, From slanted walls and kitchen tables, to outdoor surfaces and floors, The Freestyle’s 180 degree design gives you the flexibility to point, play and enjoy a big screen experience. The projector optimizes screen size, auto-focuses, and levels the image even when pointed on an angle. Your feedback regarding the design, as well as battery life of your new projector is greatly appreciated and will be shared with our internal teams. If you ever need help, please know we are here for you. Just call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-01-21
Dover
Samsung Brand Ambassador
BooneFam5, We appreciate you sharing details of The Freestyle's brightness when viewing in different lighting conditions and will share this with our internal teams. There are several picture settings you may want to try adjusting. Your projector has several Picture Modes to choose from, allowing you to enjoy content in optimal conditions. Go to: Home > Menu > Settings > All Settings > Picture > Picture Mode 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching shows or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. You can also manually fine tune your image by going to: Home > Menu > Settings > All Settings > Picture > Expert Settings. To provide you with a brighter picture, you can adjust settings such as brightness, contrast, white balance and shadow detail. If there's anything else we can help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
2022-09-28
Winter Springs
2022-10-11
Gilbert
2022-01-25
Midland
Samsung Brand Ambassador
Hi Rocksand1979, We appreciate your feedback regarding The Freestyle's slow remote reaction. Please know that Samsung is working quickly to address this with an upcoming firmware update. Thank you for also sharing the Auto Focus issues you initially faced with your projector. We do have a solution for the Auto Focus issue. Please call us at 1-800-SAMSUNG for assistance and service. The remote's on/off function is done via IR (infrared) therefore it cannot be paired to a specific unit. You will need to be in close range of your target device so the light does not reach other TVs in your home. If the remote control does not work properly or its response is very slow, the battery might be low or dead. Your projector has several Picture Modes to choose from, allowing you to enjoy content in optimal conditions. Go to: Home > Menu > Settings > All Settings > Picture > Picture Mode 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. You can also manually fine tune your image by going to: Home > Menu > Settings > All Settings > Picture > Expert Settings > Brightness We look forward to hearing from you. ~ Samsung Specialist
2022-04-05
Sikeston
2022-02-10
Samsung Brand Ambassador
Hi Ryan, Samsung is working on a firmware update that will resolve the stutter and freezing when streaming, and the software lag. Please make sure you have Auto Updates enabled: Home > Menu > Settings > Support > Software Update If colors do not look right, please try: - Running a Picture Test: Home > Menu > Support > Device Care > Self Diagnosis > Picture Test - Checking if Grayscale is enabled: Home > Menu > Settings > All Settings > General & Privacy > Accessibility > Grayscale - Using the Expert Picture Settings: Home > Menu > Settings > All Settings > Picture > Expert Settings. From there, you can configure Brightness, Contrast, Sharpness, Color, Tint (G/R), Picture Clarity Settings, Contrast Enhancer, Film Mode, Shadow Detail & Smart Calibration I hope these tips help you better enjoy your new product. If you need more help, we are here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
2022-08-24
San Francisco
2022-05-12
Elkton
2022-08-14
Columbus, OH
2022-08-03
2022-04-05
Newark
2022-10-12
Houston
2022-08-18
Canandaigua
2022-09-26
Samsung Brand Ambassador
Hi, I’m sorry to hear you’re not fully satisfied with The Freestyle’s Auto Focus performance. Please check the following, which may improve the issues you’re experiencing: 1. Remove the film covering the lens, as this can affect performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. 3. Make sure you've got the latest firmware updates installed. Go to: Home > Menu > Settings > Support > Software Update > Update Now Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to: Settings > All Settings > Sound > Sound Mode You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-01-25
Georgetown
Samsung Brand Ambassador
Hi kath1434, It’s great to hear The Freestyle’s Keystone Correction has provided you with a seamless image! Your new projector optimizes screen size, auto-focuses, and levels the image, giving you the flexibility to point, play and enjoy a big screen experience - even when pointed on an angle. Have you had a chance to try Smart Calibration? Located within the SmartThings app, this feature delivers a color experience customized for your space with The Freestyle. Whether you’re projecting on a brick wall or wooden table, the app automatically calibrates the color temperature and brightness of your image for the surface you watch on. If we can help with anything else, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist
2022-08-31
San Diego
2022-08-11
san diego
2022-10-07
Sanford
Samsung Brand Ambassador
salman1025, We appreciate your feedback on laggy navigation and Auto Focus performance on The Freestyle. To ensure your unit is fully optimized, we ask that you make sure your unit has the latest firmware version installed. You can check firmware by going to: Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care Please also check the following, which may further improve Auto Focus and Keystone Correction: 1. Remove the film covering the lens, as this can affect Auto Focus performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. If the image is too dim when projecting on darker colored walls, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: Dynamic: Makes the picture brighter and clearer in bright viewing environments. Standard: Is the default mode suitable for general viewing environments Movie: Is suitable for watching Projector or movies in a dark room. You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-10-11
Lodi
Samsung Brand Ambassador
Harmz2481, Thank you for sharing your feedback on The Freestyle's brightness level. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update. If the image is still too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode ...and select the mode that best fits your usage: Dynamic: Makes the picture brighter and clearer in bright viewing environments. Standard: Is the default mode suitable for general viewing environments Movie: Is suitable for watching Projector or movies in a dark room. You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings Watching content for an extended period of time can cause the unit to generate heat, which is released through the vents on the projector. The vents may feel hot to the touch when the projector has been used for an extended period of time. This heat, however, is not a defect and doesn’t affect functionality. When in use, make sure you maintain a distance of at least 4 inches between the projector and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Please also keep in mind that with voice recognition always enabled, the projector’s Wi-Fi and microphone modules remain active even when the power is turned off. If you feel heat even when the device is off, turn off AoV (Always on Voice) Mode. To disable this setting, go to: Menu > Settings > General & Privacy > Voice - Alexa: Turn off Voice Wake-Up - Bixby: Under Bixby wake-up options, select “Only use the Bixby button” or “Additionally saying ‘Hi Bixby’”. I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-01-25
Manteno
2022-10-15
Miami FL
Samsung Brand Ambassador
Miamicivic, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Freestyle Projector. You can check this by going to: Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care You can install a wide range of content, including entertainment, VOD, music, sports, and game apps. Here’s how: 1. Press Home > left directional button > Media > APPS 2. Find and select the app you’d like to download. The detailed information screen appears. 3. Select Install. When the installation is complete, the Open menu appears. 4. Select Open to run the app immediately. You can also view installed apps on the Settings screen. Should you have further questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist
2022-08-08
Austin
Samsung Brand Ambassador
PanthersDen1, It's great to hear you're enjoying your experience with The Freestyle, and we appreciate your feedback regarding Auto Focus functionality. Please check the following, which may improve the issues you’re experiencing: 1. Make sure the film covering the lens has been removed, as this can affect Auto Focus performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. 3. Check to ensure your projector is running the latest firmware. Go to: Home > Menu > Settings > Support > Software Update > Update Now I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
2022-08-15
Cerritos
2022-08-15
Lewis Center
2022-08-24
Langhorne
2022-03-03
Chantilly Va
Samsung Brand Ambassador
Q008, Please be sure your projector's firmware is up to date with version 1095.4 which includes software performance improvements. You can check this by going to: Home > Menu > Settings > Support > Software Update. Also, we do have a solution for Auto Focus and Keystone Correction issues you've had. Please call us at 1-800-SAMSUNG and we will provide repair service. You can also LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage. We hope to hear from you soon. ~ Samsung Specialist
2022-09-25
RANCHO CUCAMONGA
2022-10-17
2022-02-26
Newark, DE
Samsung Brand Ambassador
Hi Edwin, We appreciate your patience while Samsung works quickly to address the OS issue with an upcoming firmware update. We do have a solution for the Auto Focus issue. Please call us at 1-800-SAMSUNG for assistance and service. Please know you can use a portable battery charger with 50 Watt output/PD (Power Delivery) with DC 20V. Also, we do not recommend utilizing a tripod with The Freestyle, as it is not intended to be mounted. Watching content for an extended period of time can cause the unit to generate heat, which is released through the vents on the projector. The vents may feel hot to the touch when the projector has been used for an extended period of time. This heat, however, is not a defect and doesn’t affect functionality. When in use, make sure you maintain a distance of at least 4 inches between the projector and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. With voice recognition enabled at all times, the Wi-Fi and microphone module remain active even when the power is turned off. If you feel heat even when the device is off, turn off AoV (Always on Voice) Mode. Go to: Menu → Settings → General & Privacy→ Voice → Bixby Wake-up Options, and select “Only use the Bixby button” or “Additionally saying ‘Hi Bixby’”. You mentioned you've adjusted Expert Picture Settings; however, you may also want to try different Picture Modes offered on your projector if the image is too dim. Go to: Home > Settings > Picture > Picture Mode Dynamic: Makes the picture brighter and clearer in bright viewing environments. Standard: Is the default mode suitable for general viewing environments Movie: Is suitable for watching Projector or movies in a dark room. We hope to hear from you soon. ~ Samsung Specialist
2022-09-12
Beverly Hills
2022-08-02
Wesley Chapel
2022-09-15
Parkersburg
2023-07-11
2022-01-21
Chandler
2022-07-25
Lahore
2022-06-05
Samsung Brand Ambassador
Dany, I am sorry to see that you had issues with Auto Focus. Please check the following, which may improve the issues you’re experiencing: 1. Remove the film covering the lens, as this can affect Auto Focus performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. 3. If you skipped the update during the initial setup or set up via SmartThings and an update wasn’t prompted, please check for available updates. Go to: Home > Menu > Settings > Support > Software Update > Update Now Also, we can gladly assist with the cradle position issue. Please contact us for service and a Support agent will help get this fixed. 1) 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. 2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage. We look forward to hearing from you. ~ Samsung Specialist
2022-06-28
Gothemburg, Sweden
2022-04-05
Boys Ranch
2022-02-12
Sterling Heights, MI USA
Samsung Brand Ambassador
Hi DTWGiggy, I'm sorry you are not fully enjoying The Freestyle. Samsung is working quickly to resolve the CPU issue with a firmware update. Also, we do have a solution for keystone correction. Please call us at 1-800-SAMSUNG and we will provide repair service. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, and Sharpness settings. Go to Home > Settings > Picture > Picture Mode ...and select: Dynamic: Makes the picture brighter and clearer in bright viewing environments. Standard: Is the default mode suitable for general viewing environments Movie: Is suitable for watching Projector or movies in a dark room. You can also manually fine tune your image under Expert Settings. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings We look forward to hearing from you. ~ Samsung Specialist
2022-04-14
Pembroke Pines
2022-04-08
elwood
2022-08-22
Clifton Heights
2022-08-09
Austin
2022-10-04
Columbia
2022-11-01
Samsung Electronics
Değerli Müşterimiz, Daha fazla desteğe ihtiyacınız olması durumunda bize 444 77 11 Samsung Çağrı Merkezi numaramızdan ulaşabilirsiniz.
2022-08-03
PIKESVILLE
2022-10-07
Sycamore
2022-04-08
Elwood
2022-02-22
Evergreen, CO
Samsung Brand Ambassador
Hi AllenRanger, Your experience is very important to us and we are working to resolve the software and input lag with an upcoming firmware update. Please make sure you have Auto Updates enabled: Home > Menu > Settings > Support > Software Update Also, we do have a solution for Auto Focus and Keystone correction, as well as the cradle not retaining its position. Please call us at 1-800-SAMSUNG and we will provide repair service. Agents are also available via LiveChat and can be found at the ‘Support’ link on the Samsung website homepage. We look forward to hearing from you. ~ Samsung Specialist
2022-08-15
Fayetteville
2022-08-26
2022-04-07
London
2023-07-30
Centreville, VA
Samsung Brand Ambassador
Yyoo, We appreciate your feedback on laggy navigation and Auto Focus performance on The Freestyle. To ensure your unit is fully optimized, we ask that you make sure your unit has the latest firmware version installed. You can check firmware by going to: Home > Menu > Settings > Support > Software Update. Please also check the following, which may further improve Auto Focus and Keystone Correction: 1. Remove the film covering the lens, as this can affect Auto Focus performance. 2. Position the device with the “Samsung” logo on the bottom of the unit. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
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