Galaxy Z Flip5

SM-F731BZAAPKD

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Not for sale
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Specifications

  • Weight (g)

    187

  • CPU Speed

    3.36GHz, 2.8GHz, 2GHz

  • CPU Speed

    3.36GHz, 2.8GHz, 2GHz

  • CPU Type

    Octa-Core

  • Size (Main_Display)

    170.3mm (6.7")

  • Resolution (Main Display)

    2640 x 1080 (FHD+)

  • Technology (Main Display)

    Dynamic AMOLED 2X

  • Color Depth (Main Display)

    16M

  • Max Refresh Rate (Main Display)

    120 Hz

  • Size (Sub_Display)

    86.1mm (3.4")

  • Resolution (Sub Display)

    720 x 748

  • Technology (Sub Display)

    Super AMOLED

  • Color Depth (Sub Display)

    16M

  • Rear Camera - Resolution (Multiple)

    12.0 MP + 12.0 MP

  • Rear Camera - F Number (Multiple)

    F1.8 , F2.2

  • Rear Camera - Auto Focus

    Yes

  • Rear Camera - OIS

    Yes

  • Rear Camera - Zoom

    Digital Zoom up to 10x

  • Front Camera - Resolution

    10.0 MP

  • Front Camera - F Number

    F2.2

  • Front Camera - Auto Focus

    No

  • Rear Camera - Flash

    Yes

  • Video Recording Resolution

    UHD 4K (3840 x 2160) @60fps

  • Slow Motion

    960fps @FHD, 240fps @FHD

  • Memory_(GB)

    8

  • Storage (GB)

    256

  • Available Storage (GB)

    216.6

  • Number of SIM

    Dual-SIM

  • SIM Slot Type

    SIM 1 + Embedded SIM

  • Infra

    2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD, 5G Sub6 FDD, 5G Sub6 TDD

  • 2G GSM

    GSM850, GSM900, DCS1800, PCS1900

  • 3G UMTS

    B1(2100), B2(1900), B4(AWS), B5(850), B8(900)

  • 4G FDD LTE

    B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B13(700), B17(700), B18(800), B19(800), B20(800), B25(1900), B26(850), B28(700), B66(AWS-3)

  • 4G TDD LTE

    B38(2600), B39(1900), B40(2300), B41(2500)

  • 5G FDD Sub6

    N1(2100), N2(1900), N3(1800), N5(850), N7(2600), N8(900), N12(700), N20(800), N25(1900), N28(700), N66(AWS-3)

  • 5G TDD Sub6

    N38(2600), N40(2300), N41(2500), N77(3700), N78(3500)

  • USB Interface

    USB Type-C

  • USB Version

    USB 3.2 Gen 1

  • Location Technology

    GPS, Glonass, Beidou, Galileo, QZSS

  • Earjack

    USB Type-C

  • MHL

    No

  • Wi-Fi

    802.11 a/b/g/n/ac/ax 2.4G+5GHz+6GHz, HE160, MIMO, 1024-QAM

  • Wi-Fi Direct

    Yes

  • Bluetooth Version

    Bluetooth v5.3

  • NFC

    Yes

  • PC Sync.

    Smart Switch (PC version)

  • Android

  • Form Factor

    Flip

  • Accelerometer, Barometer, Fingerprint Sensor, Gyro Sensor, Geomagnetic Sensor, Hall Sensor, Light Sensor, Proximity Sensor

  • Dimension (HxWxD, mm)

    165.1 x 71.9 x 6.9

  • Dimension when folded (HxWxD, mm)

    85.1 x 71.9 x 15.1

  • Weight (g)

    187

  • Internet Usage Time(LTE) (Hours)

    Up to 17

  • Internet Usage Time(Wi-Fi) (Hours)

    Up to 17

  • Video Playback Time (Hours, Wireless)

    Up to 20

  • Battery Capacity (mAh, Typical)

    3700

  • Removable

    No

  • Audio Playback Time (Hours, Wireless)

    Up to 57

  • Talk Time (4G LTE) (Hours)

    Up to 35

  • Stereo Support

    Yes

  • Video Playing Format

    MP4, M4V, 3GP, 3G2, AVI, FLV, MKV, WEBM

  • Video Playing Resolution

    UHD 8K (7680 x 4320) @60fps

  • Audio Playing Format

    MP3, M4A, 3GA, AAC, OGG, OGA, WAV, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA, DFF, DSF, APE

  • Gear Support

    Galaxy Buds2 Pro, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds2, Galaxy Buds, Galaxy Fit2, Galaxy Fit e, Galaxy Fit, Galaxy Watch6, Galaxy Watch5, Galaxy Watch4, Galaxy Watch3, Galaxy Watch, Galaxy Watch Active2, Galaxy Watch Active, Gear Fit2 Pro, Gear Fit2, Gear Sport, Gear S3, Gear S2

  • Samsung DeX Support

    No

  • Bluetooth® Hearing Aid Support

    Android Audio Streaming for Hearing Aid(ASHA)

  • Mobile TV

    No

SAR Information

Reviews

Galaxy Z Flip5

3.9

Recommended by 70% of customers

Write a review
5.0 59%
4.0 13%
3.0 7%
2.0 4%
1.0 17%
Performance 4.1
Design 4.7
Values 3.4
Features 2.0
AI review summary
  • The Samsung Galaxy Z Flip 5 offers a sleek and compact folding design with a large cover screen for easy access to key functions.
  • The main display is vibrant and clear, and the camera system captures high-quality photos and videos.
  • Reviewers praise the improved hinge and reduced crease, as well as the increased water resistance and storage capacity.
  • The performance is smooth, and the battery life is generally good, though it can drain quickly with heavy use.
  • The customizable cover screen is a standout feature, allowing personalization and access to functions without opening the phone.
  • While a few had concerns about build quality, the majority found the Flip 5 to be a well-made, premium device with a unique and enjoyable user experience.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews

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Filters

244 Reviews

tinkswishes
5

2023-08-30

Parkend

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I'm new to samung as always been a loyal customer to another brand so was excited but nervous to try this. First impression I loved it , looked and felt so trendy. I love how it folds so I no longer have a bulky phone to carry around. It fits nicely in my pocket . My kids think I'm cool having a folding phone! Battery life is very good and camera and scren quality too has impressed me. I nust admit now Ive tried Samsung I'll never go back. The phone feels like good quality so should ladt the test of my kids . My teenage daughter has also used my phone and she loves it so much she wants me to upgrade hers to a flip 5 when her contracts up. Very impressed!
Al71
1

2024-10-31

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Very disappointed with my z5 flip I have had the phone for about 14 months the battery life is not good I have to charge it every day I make sure that there is nothing running in the background to drain the battery, I have charged it as per your instructions yesterday I fully charged the phone I didn't use it for about 4 hours when I did the battery had dropped to 68% very disappointed with my phone. Sadly you don't make the galaxy Note any more I had 4 of them and they were one of the best phones you made in my opinion, not sure I will be buying another Samsung phone, I have been a Samsung customer for many years
Originally posted on Samsung UK
Response from Samsung:
2024-11-01

CX

We are disheartened to read that the Galaxy Z Flip5 hasn't met your expectations overall because the battery life doesn't last as long as you need it, Al. We would like to assist you with this, so you can enjoy and make the most of this incredible device as much and even more than your previous products from the Note Series. Please follow this link, where you can find a comprehensive guide about how to maximise the battery of your device for the greatest performance in the short and long-term: https://spr.ly/6421Sp0ER Please also rest assured that the intelligent battery of this phone will gradually learn your usage patterns and routine to then maximise its life after a few weeks of use. We are confident that the guidance above will prove very useful. Still, if you need more help with getting the best experience out of your phone, please also don't hesitate to speak to our Support Teams again. You can find our full contact details and opening times here: https://spr.ly/6423Sp0ET
^CL at Samsung Support

Bunnymist
5

2023-08-14

Stoke-on-Trent

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I was initially cautious especially due to the folding screen. It is a lovely large screen when unfolded. The screen is crisp and sharp, the additional outer screen is very handy. Even folded it is only slightly thicker than my current phone. It's a great product and I am looking forward to testing the new model After receiving the flip 5 the larger screen was an instant hit. It mans I can reply to messages etc without even opening my phone. It is very handy. The camera is brilliant and the live editing is fantastic. I love the new green colour. So pleased with the new phone.
Tnguyen0405
5

2023-08-30

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 is a stylish and elegant phone that feels sturdy while being surprisingly light. The phones hinge mechanism is smooth and easy to handle. The exterior screen is beast, as you can stick your most-used apps on it and access them in an instant. The Flip 5 offers one upgrade over the previous Flips on that its two halves fold perfectly flat with no gap. 512gb storage ensures that you have plenty of space for all the photos and videos you will be taking. The use of the rear camera for selfies is particularly exciting. The software is snappy and fast as you can expect from a phone at this level. Overall, having a fantastic time getting to know my new phone!!
snuffylaz
5

2023-09-01

DARWEN

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I was undecided about this phone or the Samsung S23 so was excited to get the chance to try the Galaxy Z Flip5 for myself and got to say I love it. Ticks all the boxes as a phone, Amoled screen is vivid and clear, decent processing speed and the battery lasts all day. The camera takes great photos even in low light levels and the fold design is great for video calls. The thing that has me sold though, is the cover screen. You can make calls, sends texts, watch YouTube and see notifications without opening the phone up. Can't lie, you are aware of the fold across the screen especially when scrolling but you soon get used to it and its not detrimental in any way. Overall very pleased with this phone.
Stuka
1

2026-08-09

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
I was unfortunate enough to lose the screen on my original Z5. I was even more unfortunate to have to deal with EE to get a replacement. I had to return the broken phone when I received the new one. So at this moment in time I've lost all my pictures going back years, a lot of contacts including work ones as I'm self employed, whatsapp has gone and I have to wait until I see my 11 year old Daughter who will try and restore this information but I've no idea how? So right now I'm not enjoying my phone or anything else because of the complete lack of support or customer care from EE.
Originally posted on Samsung UK
Response from Samsung:
2026-08-13

Samsung

We're sorry to hear that the display of your Z Flip5 isn't working, and that you've returned your phone and are feeling concerned about your data. We'd love to help, Stuka, and we can assist you with restoring any data backups. Please reach out to our friendly Support Teams using the contact details and opening times here: https://www.samsung.com/uk/support/contact/ We hope to hear from you soon.
^EW at Samsung Support

nollyb123
5

2023-08-25

Wigton

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I recently upgraded to the Flip 5 and it has been a joy to use. The phone feels better in the hand and has a better finish to the previous model. The new expanded front screen is fantastic, and now has purpose rather than before it felt quite redundant to use. The minimal 256gb memory is a very welcome edition. the camera is great to use and i really enjoyed the Rapid burst mode. I feel Samsung have gone for a marginal gains approach on upgrades to this phone, and this has worked wonders this time around. overall this phone is great to use and i would highly recommend it.
Anna1994
5

2023-08-30

Bury

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I can recommend that phone as is something new in the sea of new phones. Galaxy Z flip 5 biggest upgrade is bigger external screen and that is giving a big difference to the previous models, now you can use plenty of themes and apps that really ease your daily routines. Design is very magnetic as everyone is telling me how cool it is. It have great screen, colours are very lively and clear. Battery last for full day within Moderate to high use. It's making great photos as well. But most important about this phone is it's compact size when closed, it gave small screen outside and you can see who is calling straight away. Apps working very fast, games run very smoothly. Overall very good phone for decent price.
XenX
5

2024-01-09

5
I had pre-ordered it and since then have loved it. Just a bit of battery problem that it is not as long lasting as I'm used to otherwise the best phone I've ever had.
[D] Alternative Text [D] Alternative Text
I recommended this product
Helpful?
Originally posted on Galaxy Z Flip5(SM-F731BLGEPKD)

AI Functionality

5

Performance

4

Design

5

Values

5
moturrahman
5

2023-09-06

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I was not sure that I would like this particular Flip phone but I have. It is very versatile and easy to use. It took a little bit of time to get my settings to how I like them but once these were set in place it was very easy to use my apps and all the functionalities. It fits perfectly in my pocket and easy to take out and use the full screen but still can use the necessary functionalities when folded. The operating system was smooth and fast and very easy to move between the apps and use my productivity tools. I was worried it but not be durable and could be flimsy and weak in places but this was not the case. The next time I upgrade I will get the Fold phone as I am more confident in its design and durability.
dandandandandan
5

2023-08-30

Chesterfield

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 carries the legacy of its predecessor with style. Retaining the novelty of the flip design, it offers a seamless blend of nostalgia and innovation. Although not significantly different from the Flip 4, minor tweaks in performance and battery life provide a slightly enhanced user experience. Its compact, sleek design continues to be a visual treat. If you are a fan of the Flip series, and appreciate incremental upgrades, the Flip 5 will not disappoint. The new cover screen on the front is incredible for carrying out small tasks with ease.
Garysnr292
5

2025-10-08

Manchester

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
Flip 5 is a really good smartphone and very practical easy to use and is getting all the latest updates,very pleased.
[D] Alternative Text [D] Alternative Text
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2025-10-22

Samsung

We're really happy to hear that you're enjoying your gorgeous Galaxy Z Flip5, Gary. The user-friendly interface is truly a delight to use, and the promise of four years of One UI upgrades and five years of security updates brings you great peace of mind when it comes to longevity. Many thanks for taking the time to share your five star review!
^EW at Samsung Support

Salie
2

2025-01-26

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
2
I'm interested z series My dream phone 📱 Samsung galaxy z series
[D] Alternative Text [D] Alternative Text
I recommended this product
Originally posted on Samsung UAE
Response from Samsung:
2025-01-26

Samsung support

"Your feedback is valuable to us. We understand that you need help for your Samsung product and we can help you surely. Please contact us (https://www.samsung.com/ae/support/contact/#contactinfo) or call us in our toll free numbers: - UAE (800-7267864) - Bahrain (8000-4726) - Oman (800-72627) - Qatar (800-2255) - Kuwait (183-2255) Our helpful agents are available daily: 8AM to 8PM. "

bryanlord1
5

2023-08-30

DERBY

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] Got my flip5 not your not anyone else’s … it’s mine !! Love the outer box and then inner box, the black colouring on the box shows quality, fits like a glove and you can feel the suction as you gradually open it - you even get that bit of tension as you await to see your new product. Just doing the usual power up and configuration then onto pretending to be on Star Trek and using the phone by far the best flip yest I had a flip 3 and this is so much faster ! and feels lighter to use I just watched a movie and barely touched the battery
DonnaJ
1

2023-12-12

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Awful design! Purchased as I loved the look of the Flip 5, however it was a BIG mistake!! I have had nothing but problems and trying to arrange a repair is near impossible. Hinge faulty so phone does not sit flat and rocks like a boat when on a flat surface. The fold line across the middle of the phone is now very sharp too. The phone is 12 months old and been like this for a while. Battery life unworkable. Not the quality or service you would expect from a Samsung product. Stuck with this for another 2 years, due to being in a contract! ☹️
Originally posted on Samsung UK
mij7
4

2023-09-01

Sutton Coldfield

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
[This review was collected as part of a promotion.] All new to me with a flip phone but I love the style and its compactness and neatness. I have struggled a bit transferring data and details from my old phone but I'm not blaming the new phone for that just my lack of technical nous. I will visit a store for advice. I was at a wedding over the weekend and took lots of photos which are very sharp and I also received a lot of admiring comments over my new bit of kit. So far I am very pleased with my new phone and I am sure once I have mastered it further that I will be even more satisfied.
jabob88
5

2023-08-22

wakefield

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I was dubious about having a folding screen in a phone as I was worried it would be at a sacrifice to screen quality but my concerns were laid to rest as soon as I unfolded it. The screen clarity and brightness are very good. You can feel a bit of a ridge where the fold is however you soon get used to it. The size of the phone is ideal both folded and unfolded. All in all its a good phone that suits my needs well. I've now had chance to test the Z flip 5 and at first I thought it was more or less the same but the rear screen being bigger makes the world of difference. It makes taking photos so much easier. I find I often just use the small screen to view my messages and then open it up to reply if needed. All in all I much prefer the Z flip 5.
adamj3
5

2023-08-30

Crawley

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] This is a brilliant phone. One of those rare handsets where everything coalesces perfectly. It feels premium in the hand, the new hinge exudes quality and creates barely any screen crease, the screen is brilliant and the battery good enough for a day. The cameras are not class leading but the AI they are coupled with makes for excellent daytime results, usable night photography and intuitive, powerful editing. What this handset proves is the flip phone has matured. Samsung has done almost everything right here, and the new larger flex screen is no longer a gimmick, offering a perfect balance of unintrusive usability without having to open up the main screen. This is Samsung's best flip to date and in my opinion the best flip available without exception.
Anonymous
1

2024-07-13

N.Ireland co. Tyrone

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
I got the phone and it won't pair up to my car phoned samsung 5 times ever time get it to work goes off once I get of the phone to samsung must be a faulty one and won't pick up Internet when I'm out and about won't change songs eighter. I'm really missed of paying 4 a new phone and it not working properly plus have time 2 spend all day on phone to samsung. First day 2 hours 45 mins between o2 and samsung. The last day was 2 hours. So all I want is another phone how hard is that. My phone is brand new and not working right
Originally posted on Samsung UK
Response from Samsung:
2024-07-16

Samsung UK Reviews Team

We regret seeing that you are having this issue with your Z Flip5, and can understand your frustration that we have yet been unable to correct the issue. If you have not done so already then we would recommend speaking to the customer support team for your car's manufacturer, as it could be a case that the software of the vehicle needs upgrading. We do also have a number of different ways to contact our support team, some of which may be more convenient than calling us, and you can find details for all of them, plus our teams opening times, by following this link: https://spr.ly/6424ikgSO
^DB at Samsung Support

stnv
4

2024-04-27

london

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
I really love(d) this phone, I no longer have it because I wanted a phone with longer battery life, but I am considering buying it again because I miss it so much. the phone I have now seems to have the same battery even though its bigger. the pictures were lovely and although it dropped and broke, samsung quickly fixed it for me. I love how compact it was and I actually used it less because of the flipping design, which was great for me. I would definitely buy it again, especially if the battery somehow could be expanded
I recommended this product
Originally posted on Samsung UK
smurf686
5

2023-09-01

Rochford

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I received on Saturday on opening I was impressed by the clam shell phone. After hunting down a charging cable as the one supplied was not your usual size usb the set was easy and good with being able to connect your old phone. I was amazed by the quality of video quality and sound of movies. The Samsung pass feature for fingerprint access is nicely placed on side of phone making it easy to use. Again the sound from such a small item is the best I have ever listened to. The picture quality on the photos and the zoom is the best. I would highly recommend this phone and say Samsung have gone beyond. I am only half way through the various features and looking forward to exploring more of the phone. I have shown the phone to a few people and again the initial response was wow
Ioanairina
1

2023-09-22

Edinburgh

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
After just 3 weeks of using my flip5 2 fine lines appeared on the screen just where the phone folded. After calling Samsung to complain they advice they will replace it. But to replace it I had to send mine to them and now I have to wait 2 weeks without a phone, even though they have got my money. My husband did say not to buy one because they are rubbish but I liked the shape. To say that I'm angry for having to wait 2 weeks without a phone it's not enough said. Definitely wouldn't advise anyone to buy one.
Originally posted on Samsung UK
Plazanis
1

2024-10-15

Kent

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
[This review was collected as part of a promotion.] Unfortunately we had the phone for around 8 months before the screen gave up across the middle (exactly as our flip 4 had previously). Only to find out that because the back glass was broken it would not cover the screen any longer. The worst part is you can see the impact point on the glass where my partner dropped something on to the phone after 2 months of owning it. Now Just A paper weight. Beautiful Phone if you want something just to play with at the weekends, However can not handle every day life !!!
Originally posted on Samsung UK
Response from Samsung:
2024-10-19

CX

We are sorry to read that you cannot make the most of your Galaxy Z Flip5 because the screen stopped working following an accidental impact damage to the back of the device. We appreciate that this situation is not ideal, and please don't hesitate to speak to our Support Teams, who will be ready to assist you with fixing your device as soon as possible, so you can make the most of it once again. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6426qesoy In the meantime, we would like to reassure you that all our Flip phones boast high-quality components which give them enhanced durability, and are thoroughly tested and certified by Bureau Veritas to meet our high standards of quality and durability.
^CL at Samsung Support

savjanivv
5

2023-08-30

Birmingham

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] The Flip5 is definitely a big improvement on the last model and brings with it some really great new features. The same great flip form factor is great! So compact and makes me feel really nostalgic. Pair this with cutting edge features like a high res front facing camera and a huge screen on the cover that doubles as a selfie camera. The hinge feels super secure as well. Front screen is a bit of a finger print magnet, but nothing a micro fibre wouldn't take care of. Battery is about the same as previous models and works well with moderate usage for the whole day. Device is snappy and responsive with the most demanding tasks that I have thrown at it. So far this phone is well worth the price tag! Same great Samsung quality with all the best features of a cutting edge device.
LianaS
5

2023-08-30

plymouth

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I have upgrated my Flip 4 with a Flip 5 and the improvement is extraordinary. The front screen is bigger and you can use it while the phone is flipped, take photos with the main camera, answer the phone and use the apps . You can add to the front screen any apps you like for a quicker use. The camera is amazing with so many features. The design of the phone is elegant, slim and light. I am very happy with my purchace. I've loved it when I've first seen the advert and I said to myself that I must have it. I have managed to buy it and... wow. This phone is unbelievable elegant, so thin and beautiful. As all Samsung phones, it's easy to use and the camera is great. I like it as I can use some features when folded. Just love it!
mubashir arshad
5

2023-08-11

5
brother samsung panel very high price my samsung quit problem only
Helpful?
Originally posted on Galaxy Z Flip5(SM-F731BLGEPKD)

AI Functionality

4

Performance

5

Design

5

Values

4
Max111
1

2025-03-09

Devon

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Great little phone until the screen failed at the fold in the middle. Made a cracking noise and the screen went unreadable and no touch function. Still in warranty, but due to a tiny mark/scuff ,samsung will not repair. So repair is more than the phone is now worth!. Can't even trade it in as it needs to be factory reset which is not now possible. So basically throw away. Thanks for that samsung. Any small marks or scuffs/impressions invalidate all warranty i am told.
Originally posted on Samsung UK
Response from Samsung:
2025-03-10

CX

We are disappointed to see you are facing issues with the display on your Z Flip5, Max. If your phone has endured any sort of physical damage then your warranty will be voided and a repair will be chargeable. This is in line with the Terms and Conditions of your warranty agreement. It is down to our engineers' discretion if the damage caused voids your warranty. Our helpful Support Teams will be on hand to get this arranged and answer any questions you may have. You can find their contact details and opening hours here:https://www.samsung.com/uk/support/contact/
^LB at Samsung Support

loujareth
5

2023-08-30

Derby

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] It's taken just a few days to get used to the change from a standard smartphone but I'm loving it, it was well worth the learning curve. My previous phone to the Flip 5 was the Samsung Galaxy S22 and I'm a big Samsung user, I got the orginal Galaxy S1 and was bowled over then. The Flip 5 is just the perfect device, it fits in my hand folded very well, proud to hold it when i'm out and about, I know it's got lots of protection against knocks and moisture so another plus, oh my there so many pluses. My hands are small enough to message on the front screen which is so great, the other widgets are surprisingly useful, loads of customisation and that is just the front. Opening up you have this crisp clear screen, I call it my cinemascope screen. There's a lot to keep you busy with this phone. What more could you ask for.
PCplum
3

2024-11-14

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
3
I wanted Z flip model since it came out . I wated patient untill now hopping the "teething " problems would be resolved by now . Unfortunately, despite being protected by the case, small pieces of metal chipped off by the fold . I didn't notice it ,closed the phone only to find out that it pierced the screen, resulting in black dot and green line across the screen. I love the phone and very careful with it .But if something like this happened after a 2 months
Originally posted on Samsung UK
Response from Samsung:
2024-11-15

CX

We are disappointed to see you are having issues with your Z Flip5! It is great to see you love this stunning phone, with the epic 3.4" Flex Window, you can take that perfect selfie easier than ever before! If your phone has endured any sort of physical damage, we'd recommend contacting our Technical Support Team who will be on hand to get this resolved, and you can fully enjoy this device! You can find their contact details and opening hours here: https://spr.ly/6426sRNro
^LB at Samsung Support

Hevmob
5

2024-11-02

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I really love how compact it is in my pocket, it now feels like a bizarre concept NOT to fold to phone in half inti a handy size haha!! The front screen is really handy to use the calculator, make calls, and use the alarm clock without having to open it up at all!! As with all Samsungs I've had it's very touch responsive and fast, and has a decent camera!! As a first time flip phone owner the hinge resilience test is still to come, but I love it so far!!
Originally posted on Samsung UK
Response from Samsung:
2024-11-03

CX

Thank you so much for sharing your awesome feedback with us! We are elated to see how much you love the flip design of your new Z Flip5, which provides a stylish, convenient and unique user experience! With a cover screen providing quick widget functionality, and a beautiful large main display that's perfect for streaming, gaming and using all your favourite apps, you get incredible versatility! Plus, with spectacular features such as a magnificent camera, a powerful processor, long-lasting battery and huge storage capacity, there is so much to love!
^CR at Samsung Support

TheTechie
5

2023-08-30

Slough

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I am impressed with Samsung Z Flip 5. It is a solid and sleek phone, feels sturdy. The display is quite vivid and vibrant. Easy Flipping, perfect in my hand. Love the way I answer my calls by just flipping over. The cover screen is nice for quick and simple tasks like checking weather, calendar, notifications, messaging and mamy more. This is completely customisable so I can choose the apps I want to see here. The smart switch made my life easy to transfer over almost everything from my old samsung phone. The camera quality is impressive with 12MP back cameras and a 10MP front camera. The battery charges quickly but depend on what charger is used, it lasts reasonably well with a small battery. 3 years warranty is an added bonus and peace of mind. Overall it's a great phone and I love it, couldn't resist myself to show-off..!!
Saundersjls14
5

2023-08-30

CROYDON

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] Straight from opening the box I must say I'm thoroughly impressed with the Samsung Flip 5. My initial concern was that it would feel flimsy and liable to break, how wrong I was. The device incorporates a robust feel with sleek design and vibrant display caught my attention right away. Its user-friendly interface made navigation a breeze, whilst using multiple apps the phone is able to keep up without lagging and enhanced my productivity. The audio quality when listening to my favourite tunes exceeded my expectations, delivering crisp and clear sound. The battery life held up well during extended use, and the camera performed amazingly when capturing the kids in different lighting conditions. Overall, the Samsung Flip 5 is a remarkable device that seamlessly blends style, functionality, and performance. Highly recommended.
Daliukaxx
5

2023-09-06

REDHILL

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] The new Samsung Z Flip5 is absolutely outstanding! I was sceptical about flip phones, however when Samsung announced about new-Flip 5 I thought its time to give a try-and I pleased to say that I’m not disappointed and absolutely loving my new Z Flip 5. Very easy to set up & control the phone and the most important feature of Flip 5 is the size! Finally I managed to keep my phone inside the pocket without half showing. I love taking pictures; therefore camera’s features were very important to me, as well as use of camera. Such us: timing, easy taking self-portrait photograph/ selfie’s, taking photos while making video. The camera quality and features is 10of10. Overall, its positive impression and I’m very pleased with my new Flip5, also getting many positive comments and praises from friends and co-workers. Highly recommend it!
katie2802
5

2023-08-30

Liverpool

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] Beautifully well made phone that exudes quality with subtle rose gold tint to the frame and glossy glass rear. Updates from the ZFlip 4 mean that it no longer has a hinge gap when closed and the new front cover screen allows many functions of the phone to be accessed without even needing to open the phone. Phone is fast, powerful and battery life is a reasonable 2 days unless you are a heavy user. Wouldn't hesitate to buy again.
OlyJo
5

2023-09-05

Croydon

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I absolutely love my new phone and there's nothing that could convince me to go back to regular phones. Flip is addictive I must say and a girls new best friend! Easy to fit even in the jeans front pocket, evening and events small purse, in a running belt, fits just fabulously. As a owner of the first model of Samsung Galaxy Z Flip and than Galaxy Z Flip 3, I must say that the new Flip 5 really comes up with some easy to observe upgrades. Firstly, the amazing cover screen that allows you do pretty much everything on the go, than the sleek improved look with no gap due to the upgrade on hinge, amazing storage up to 512GB, increased water resistance and long waited dual sim functionality. In my oppinisn, this is the closest to perfection phone ever. Only coming possible upgrades I could see would be the camera design and properties. So far, I just love it!
Bunnymochi
4

2023-08-18

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
[This review was collected as part of a promotion.] I've recently got an upgrade from Z Flip 4 to Z Flip 5. The cover screen is the biggest advantage I can see from the new phone. I am very excited to be able to use it for more functions like maps, texting, etc. I hope there will be more apps added in the future to maximise the potential of usage for the cover screen, as it means I will not always have to flip the phone open and surely that means longer battery life. The other nice thing is the no gap design in the Z Flip 5 when the phone is folded. It is small change but actually make the phone looks a lot more sleek and improve the screen protection from dust and dirt. On the other hand, there aren't much new features that make me wow, Z Flip 5 still has the same battery capacity, camera, main screen's display, etc. It will be great to see some big changes in the next model so that it's worth the upgrade.
Tactictaylor2
3

2024-06-25

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
3
Fingerprint reader unreliable, doesn’t recognise face most times. Google assistant won’t work when phone closed, even by using hack of uninstalling updates to Google App, works then doesn’t. Have to use Bixby, which isn’t the best. Ok beyond that, lucky it’s a second phone, wouldn’t use as main phone too frustrating. Even google pay can be troublesome so switched to Samsung Pay, not compatible with all banks in UK.
Originally posted on Samsung UK
Response from Samsung:
2024-06-25

Samsung UK Reviews Team

We appreciate you taking the time to share feedback on the Z Flip5, Taylor. We're sorry to learn you're dissatisfied with aspects of the phone and we regret any frustration caused. We recommend taking a look at this guide on our website for steps you can follow to resolve issues you may experience with the fingerprint sensor: https://spr.ly/6429gYeeW Here's a guide on our US colleagues' website that will help ensure that facial recognition always functions at its best: https://spr.ly/6420gYeeo We're happy to confirm that Samsung Pay+ supports all UK Visa credit and debit cards, and you even have access to exclusive cashback offers. You can find out more about Samsung Pay+ here: https://spr.ly/6421gYeeU As for the issue you've experienced with Google Assistant, we recommend reaching out to our Support Teams for further assistance. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6422gYeeq We're confident these issues will be resolved, so that you're able to fully enjoy everything your Z Flip5 has to offer.
^AP at Samsung Support

Eash1
3

2024-11-03

Chesterfield

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
3
I have had my phone for a year and 1 month I am very carful with it and looked after it really well. Woke up this morning and along the fold my phone has lines and spot like it has been damaged from being folded and open. I love my phone but feel that only after a year of owning it the screen should not just get damaged for no reason especially when I've looked after it really well and ensured to not cause damage.
Originally posted on Samsung UK
Response from Samsung:
2024-11-05

CX

Thank you for your feedback, although we do regret seeing that you've had this issue with your Z Flip5. While we do design all our products to be as resilient as possible we would be unable to accommodate for all scenarios. If you have done so already then we'd recommend speaking to our Customer Support team so that they can look into this with you, and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6429SgceZ
^DB at Samsung Support

Z Flip 5 not
1

2024-05-24

Wolverhampton

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Don't even consider purchasing a Z Flip5 Seven months after purchasing, the foldable screen cracked through the middle when I opened one too many times. Samsung have gotten out of their responsibilities of replacing the screen as there is a 1mm mark on the phone, and so are saying it is out of warranty. They have admitted there is a manufacturing issue with the phone on more than one occasion
Originally posted on Samsung UK
Response from Samsung:
2024-05-25

Samsung UK Reviews Team

While we can understand your frustration, if there is found to be any physical damage to any of our products during any inspection then this will invalidate the warranty, so any repairs that are required will be chargeable. As we have to bring the product back under warranty we also have to complete all repairs and not just anything reported. We do hope that you are able to have your Z Flip5 repaired, so you can enjoy everything that it can do. We can also confirm that there are no known issues with the Z Flip 5.
^DB at Samsung Support

Tomjpb
5

2024-01-15

Cambridgeshire

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I was looking at getting a new phone as mine tend to to have a three to four year life cycle. I tried other makes with similar screens etc but this felt much more sturdy and I paired it with the watch 6 classic. I'm very happy with it, it is sturdy and the battery lasts the day no matter what I have been doing. Charging is very quick and the customisation options for actions has allowed me to set it up exactly as I want. The screens are comfortable to look at and use and Samsung do supply options to further enhance use of the outer screen although this becomes a necessity to access some apps without opening your phone. In this area I am looking forward to seeing how @samsunguk evolve the use and offerings for the outer screen. Storage is good and along with connectivity and battery charging speeds I am very happy with it. Besides who doesn't love being able to flip a phone closed to end a call.
I recommended this product
Originally posted on Samsung UK
lbw100
1

2025-06-12

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
the screen just stopped working and Samsung don't oblige their warranty if there is even a. slight scratch to the case- unethical and on the verge of illegal as against the consumer right acts which says mobile phone less than 2 years are covered if faulty but Samsung will claim anything to get out of this- I'd avoid them again for this reason. A really unreasonable company
Originally posted on Samsung UK
Response from Samsung:
2025-06-12

CX

While we can understand your frustration, it is correct that if there is found to be any physical or liquid damage to any of our smartphones during an inspection, then it will invalidate the warranty, so any repairs would be chargeable. We also have to complete all repairs, not just the ones reported, in order to bring the device back within its remaining warranty. We would still like to help you get your Z Flip5 back to perfect working order, and would be happy to discuss the repair process with you if you still wish to proceed.
^DB at Samsung Support

IfzanaBA
4

2023-08-30

Luton

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
[This review was collected as part of a promotion.] My first impressions of the Flip 5 are very positive. Firstly, the materials that make up the phone (metal frame, glass, and a very sturdy hinge) are of undoubtedly high quality. Specifically, the hinge and crease are a big improvement from the Flip 4. Also, in comparison to the Flip 4, the cover screen is larger in the Flip 5, making it a lot more enjoyable and user friendly. Furthermore, the camera feature is better than I expected from a flagship phone and the selfie setup is second to none. The mere fact that it fits into my purse is very handy and attractive. Thanks to the new chipset, you get a bump in battery performance. The battery may not be the greatest for heavy power users, but for me, it gets me through my day of average use with 50% or more remaining. While it could always be better, personally I am happy with the battery life. Overall, the phone is very promising and a definite compliment getter.
Thelonious_V
4

2024-10-22

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
I was on the fence about this phone, but decided to pull the trigger on the impulse! Slightly disappointing is the number of features for the second screen, especially when open there seems only to be the photo preview where it shows your subject what they look like. The day to day use of the phone is extremely enjoyable, with the hinge feature being both satisfying and sturdy. The phone is actually extremely powerful, able to easily run games. The screen's aspect ratio is surprisinglg good for wide screen movies etc. One feature I really enjoy is the separation from your phone when closed. The physical movement to open and access the device is a psychological and physical barrier to overuse, which I really enjoy. Finally, the crease in the middle of the screen is not noticeable when looking at the screen dead on, or unless you touch it (which is surprisingly infrequent). Would be nice to see this even less in future models.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-10-24

CX

Thank you very much for sharing your feedback with us! We are pleased to see that overall you enjoy using your new Z Flip5! With its smooth hinge, powerful performance, long-lasting battery and user-friendly OneUI, it's easy to see why you're so impressed! The stunning flip display not only provides beautiful visuals for streaming and gaming, but also a versatile design that gives you a compact shape, perfect for smaller pockets and bags. When it comes to the cover screen, there are a number of features and apps that can be used without needing to open the phone. To get a better understanding of what you can do, please check out this link: https://spr.ly/6424q0yBM If you would like further support, please get in touch with our Technical Support Team directly, who will be happy to help! You can find all our contact methods and operating hours here: https://spr.ly/6423q0yB5
^CR at Samsung Support

GRIMREAPER82
5

2024-11-06

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I find it very easy to use its a great phone only thing I'd say could do with improvement is the cameras if it had the same as the s20 upwards phones with the better zoom and quality it would be even better and be able to expand the memory with a memory card but other then that it's a good but I'd still give it 5 stars as it's still a really good phone
Originally posted on Samsung UK
Response from Samsung:
2024-11-06

CX

We're ecstatic to see you're loving the Galaxy Z Flip, 5! With its compact design, great screens and wealth of features including Galaxy AI, there's a lot to love. Thank you for your feedback and five stars!
^CH at Samsung Support

Jacqui53
5

2024-11-23

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I love that I can easily fit this phone into my front pocket of my jeans, and I know it's safer than being in my back pocket. I do like how you can fold it and have it sat on the kitchen side while cooking and I can facetime on of my kids hands free. I still have a lot of features to explore and try out but so far I absolutely love this phone
Originally posted on Samsung UK
Response from Samsung:
2024-11-23

CX

Thank you for sharing with us this five-star review about your new and wonderful Galaxy Z Flip5, Jacqui! The smart, compact, versatile and foldable design of this device is certainly its biggest advantage, as you can easily fold it and unfold it as you like to fit in every space and situation like a pro. Not only that but, as you mentioned, it is also packed with a superb range of features, ready to make every day easier, smarter and happier. We also wouldn't want to spoil any surprises as you are still exploring your device, but if you wish make the most of it right away, here is a link with great tips about how to use it for the best experience: https://spr.ly/6428t8vAr The Galaxy Z Flip5 is an awesome product, which will keep you connected with your loved ones with the greatest freedom!
^CL at Samsung Support

SuzyAUDHD
5

2024-09-10

Newbury West Berkshire

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I love the zflip 5. Firstly it's stylish and compact design, yet once unfolded there is a lot of usable screen space. Compared to the Zfold, it is light and easily holdable. The camera/video is great, I have been using it for tik tok videos, live and pre records. It has a fantastic battery, it's a stylish, smart workhorse and I love that.
I recommended this product
Originally posted on Samsung UK
Toniloue
5

2024-05-29

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I love this phone, I have the zflip4 from the release date and passed that on to my mam who loves the phone and has no problem with it at all. I have had the zflip 5 for 2 month's now and its been amazing I down sized from my s23u as these phones fit in your pocket perfect and not scared of someone stealing it out your back pocket.
I recommended this product
Originally posted on Samsung UK
Rkomann
5

2023-08-30

Waltham cross

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I have not had an android phone since the Galaxy s4 Active, the flip 5 was the first phone to make me want to move back and whilst it was a pain to move away from my current device, it was seamless using Samsung's transfer app, pulled all my photos and contacts and everything i needed and was very quick. I use G-suite for work so this has been perfect, the integration is fantastic. I have kinda got over the novelty of the flip aspect of the phone now, although slamming the phone shut to end a call is still fun! reminds me of my days back in school when i had my Samsung e720. Which also has a front screen and camera. I think the best aspect is how much less space it takes up when folded, I tend to use the front screen for replying to all my messages and even scrolling socials. This may have helped contribute to the stella battery life i am seeing from this phone. I think it is a fantastic bit of kit and am looking forwards to testing more of its features.
TechFz
5

2023-09-01

Enfield

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I was extremely skeptical about the curved screen and flip phones but trying out the flip 5... I am left speechless. It is an incredibly practical mobile phone, from the small screen on the top... which makes it easy to navigate through calls, text, alarms, WhatsApp, maps and even YouTube. To flipping it open and using it as your regular phone and being able to easily navigate through daily tasks. I love the feature where when taking a picture, you can view it and the opposite person can also see to be sure, it's the perfect angle. Selfies are phenomenally easier with the smaller screen and being able to keep it at places when folded. I can't emphasise enough, it is not bulky... easily fits in my pocket and very handy to go around. All in all it is great to have a refreshed and upgrade to the mobile phone industry... alongside getting the classic feature of opening to receive a call and flipping it close to end a call. :) I am an extremely satisfied customer.
Deeboy
2

2023-12-23

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
2
Only had the phone a few months and once again like my 2 previous flip phones the centre fold area developed a black line and then a green stripe from the centre upwards and eventually the black line spread across the whole screen making the phone completely useless as the phone just goes haywire when touched
Originally posted on Samsung UK
Zuzia24
5

2023-09-11

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] It's really good but the line is annoying untill you get used to it once you do it's completely fine. The phones very fast and the size is great it's not too small but not too big perfect to put it in your pocket. It's very usefully especially if you don't want to open it to check the time, you don't have to since it already shown as well as the date and your battery percentage so overall I think it's a very usefull and great phone especially for the price you get great quality it's one hundred worth it's price would definitely recommend you getting it if you want a cute and handy phone The front monitor is very helpful, you can answer the phone while reading news and report photos. What bothers me the most is this line on the bend of the phone, where sometimes nothing is available on it. The battery only lasts 20 hours, even when I'm not calling. There is no good case for all phones that get removed quickly or fall off. I am satisfied with the quality of the photos
ARASHAD
1

2024-03-28

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
It is not fit for the purpose Loved its design - I bought it after Z flip 4 - The screen stopped performing - I bought the Z flip 5 then that was said resolved the screen issue - The screen stopped functioning after two months - I have Samsung care - They failed to resolve the issue after two weeks.
Originally posted on Samsung UK
Response from Samsung:
2024-03-30

Samsung UK Reviews Team

We are sorry to read that, although you love the design of your Galaxy Z Flip4 and Z Flip5, you noticed the screen of your latest device stopped working after two months of use, Ashad. We also appreciate that you have contacted our relevant department in Samsung Care to be assisted with this, although unsuccessfully. In this instance, we recommend getting in touch with our Support Teams, who will be able to look into this case and share with you any relevant information and updates about your repair. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6426ZoXRp
^CL at Samsung Support

Vitus
2

2024-05-09

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
2
Unfortunately the phone I purchased developed a black dot at the crease/fold area. This started within 4 months of owning the phone and was initially very small. Would advise not to wait and flag immediately. I'm now 9 months in and Vodafone are not willing to help stating I am out of warranty.
Originally posted on Samsung UK
Response from Samsung:
2024-05-09

Samsung UK Reviews Team

We are disheartened to read that you cannot make the most of your Galaxy Z Flip5 due to a black dot being visible where the inner screen folds. It is also our understanding that you have reached out for support to Vodafone, although they have mentioned that the device is out of warranty from their end. We can confirm that all new Samsung phones come with a 24-month manufacturing warranty, although this covers only manufacturing faults affecting the device. You would be welcome to book an appointment in one of our Service Centres and Stores, where one of our engineers will be able to assess the device and proceed with a repair. You can book this service on this link: https://spr.ly/6420jSC54 Alternatively, please don't hesitate to get in touch with our Support Teams, if you have any questions or need further assistance with this, who will be ready to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6422jSC5A
^CL at Samsung Support

Rhiannon1990
5

2024-03-01

Nottingham

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
The Samsung Z Flip5 Is Incredible. The Chip Performance Is Amazing. The Screen Is Large And Clear. Battery Life Is More Than I Need Whilst Going About My Daily Life. The Phone Is Small And Lite Whilst In My Pocket Unlike My Previous Samsung Smartphone (Part Of The Reason I Upgraded Early).
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-06-19

Samsung UK Reviews Team

We are pleased to read that you found the perfect upgrade to your previous Samsung phone, with the latest and greatest Galaxy Z Flip5, Rhiannon! As you mentioned, not only does this device come with the powerful Snapdragon 8 Gen 2 processor that gives it a flawless performance; but its foldable and cover displays give you the flexibility you need for every occasion. It is also great that you are happy with its long-lasting battery, which helps you power through your day effortlessly. The Galaxy Z Flip5 unfolds a world of possibilities in your hands with the greatest smartness and style!
^CL at Samsung Support

Deebo007
5

2023-09-04

Lichfield

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] This is my first folding phone, having used only fixed screen phones so far. I’ve waited until now as I thought the technology needed time to mature. It’s clear from first use that the fit, finish and quality of the Samsung Flip 5 is up there with the best. This thing exudes quality and both screens are beautiful to view. The outer screen is now a much more useful size compared with the Flip 4. The inner screen has a much less noticeable crease, when folded each side of the screen now meets perfectly without a gap. In use I see zero lag, apps are sharp and snappy and the camera quality is pretty good too, not quite flagship levels but great considering the size of the phone. Battery life has been pretty good so far. I’m a heavy user, I usually get to the end of a day with 10-20% battery remaining. Having wireless charging is a bonus too, as you can quickly and easily top up when needed. Overall this is a great phone, it’s fast, reliable and has a great form factor. I can highly recommend this phone.
Timi20
4

2024-12-27

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
I love the phone, but natter how careful you are the screen will start peeling right in the middle where the phone bands. As there is 2 years warranty , at the second screen issue will be no warranty and therefore the phone will need to be replaced before the 2 year expires.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2025-01-13

CX

Thank you for taking the time to share with us this review about your experience with the Galaxy Z Flip5, Timi. While we are pleased to read that you love this wonderful device, we also appreciate that you are concerned about the quality of the display, because the screen protector started peeling off in the middle. It is also our understanding that this issue was resolved for you under warranty. Please rest assured that all our Flip devices, including the Galaxy Z Flip5, are thoroughly tested at the time of manufacturing to ensure they meet our very high standards of quality, durability and performance, so you can enjoy your product with full peace of mind and for a very long time to come. Still, if you have any questions about your phone or about how to get the best experience out of it, please also don’t hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://spr.ly/6428aO2Uo
^CL at Samsung Support

Ozzy17
3

2023-12-12

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
3
Not as good as previous Samsung phones I have had, the first one was faulty from the outset and had to be replaced, the second one drops connections to the internet and the phone reception is diabolical, unfortunately tied into a contract so will have to put up with it.
Originally posted on Samsung UK
Nil 22
1

2025-06-17

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
If I could give this a zero score then I would have. This is one of the most shocking handsets I have ever had! I am advising other customers not get the z flip 5, as it is too delicate and not worth paying the money. This is such a rubbish handset. Not recommended!
Originally posted on Samsung UK
Response from Samsung:
2025-06-18

CX

We are sad to see you are not enjoying your Z Flip5. From the impressive Gorilla Glass Victus 2 glass and 6.7-inch FHD+ Dynamic AMOLED 2X display, you'll be wowed by the viewing experience! We would love to help you get up and running smoothly on your phone, therefore, please contact our Support Teams who are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/
^LB at Samsung Support

louiselewis
1

2023-08-18

Brighton

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
I have had two of these phones and each time after 6 months the screen protector fails, Samsung only cover replacement once now as this defect is a regular occurrence. If you replace the inner screen protector yourself then it invalidates the warranty. DO NOT BUY.
Originally posted on Samsung UK
HFLondon
1

2024-08-28

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Loved the phone initially but the green line appeared down the centre so now can't see the screen very well, white line appearing down fold flickers on and off. Won't charge properly due to always thinking moisture in phone when there is none. Very dissapointed
Originally posted on Samsung UK
Olio
5

2024-12-09

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
Good build quality. Batteryvlife good for a day. Front screen useful especially when you download ' good lock' which enables most apps to launch via front screen. Nornalnscreenbis good too. No issues. User type non gamer but use a lot all-day for other stuff.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-12-17

CX

Thank you for sharing your positive feedback with us, Olio! We are over the moon to see how pleased you are with your new Z Flip5! With its powerful battery, stunning displays and a wide range of impressive features, it's no wonder you're so pleased!
^CR at Samsung Support

Dlc959
4

2023-09-17

Tamworth, Staffs

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
Easy to use and has very good performance but it has a very irritating fault!!! When on charge or folded it loses the ability to identify incoming call phone numbers!!! I doubt its fault on just my phone and this is the only thing that leaves me disappointed.
I recommended this product
Originally posted on Samsung UK
Un/happy
1

2025-09-14

1
I was so excited to buy flip 5. It was smooth and everything was fine. After two months it shop working and I tried to fix the problem they were saying its panel issue and they were asking for double amount. From that day I start hating samsung flip series.
Helpful?
Originally posted on Galaxy Z Flip5(SM-F731BLGEPKD)

Performance

4

Design

5

Values

2

Features

2
bazza 133
1

2025-03-10

Southampton

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Screen has gad a green line from the top of the phone down till the crease, I was told that just because it was stlii in its 12 month warranty that they will send it away for repair but they said that there is no guarantee that it won't happen again.
Originally posted on Samsung UK
Response from Samsung:
2025-03-10

CX

We are sad to see you are having issues with your Z Flip5. All of our phones come with the standard 24-month warranty, and any issues that does not void this such as physical damage will be repaired free of charge within the 24-month period. We can assure you that our phones are built with exceptional materials such as the Corning® Gorilla® Glass Victus® 2, your phone is built to last and can assure you that you will love it for years to come! If you have any questions, don't hesitate to get back in touch with us. You can find our Support Teams contact details and opening hours here: https://www.samsung.com/uk/support/contact/
^LB at Samsung Support

Flip off
1

2024-08-10

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Absolutely worst phone I have ever had ! got a green line on screen 15 days after buying phone,thought would get fixed under warranty no chance they palm it off knowing this is a common fault with these phones wouldn't advise anyone to buy a z flip
Originally posted on Samsung UK
Response from Samsung:
2024-08-12

CX

We are sorry to read that you are not satisfied with your Galaxy Z Flip5, which you purchased 15 days ago, because a green line is visible on the screen. It is also our understanding that you have already contacted our colleagues, who confirmed the device would need to be repaired. While we appreciate that this situation is not ideal, we still recommend proceeding with having your device repaired, so you can make the most of its adaptive design and incredible features as soon as possible. We also have great repair options available with Klarna that will allow you to have your phone fixed in an affordable and flexible way. You can find all the relevant info here: https://spr.ly/6429YN1ml Please don't hesitate to contact our colleagues again, who will be ready to offer you full support with this while also answering any questions you have. For future reference, you can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6421YN1mW In the meantime, we would like to reassure you that our Galaxy Z Flip devices are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality and durability.
^CL at Samsung Support

Gayle65
4

2024-11-24

Manchester

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
Okish I keep losing photos in Google photos but they are in galaxy photos which I don't really use. The main front screen when closed, I can answer a call but can't cancel a call after I finish the call. I have to wait for the off call to hang up
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-11-26

CX

Thank you for your feedback, Gayle. We are pleased to see those shining four stars, however, we are keen to provide support with the issues you are experiencing. When it comes to the Google Photos, we recommend contacting Google directly, who will be able to advice why your photos are not showing within the storage. In order to fix the issue with hanging up calls, please start by checking for software updates. You can do this in Settings > Software Update > Download and Install. If the issue persists, please get in touch with us directly so our team can investigate the issue in more detail. You can find all our contact methods and their operating hours here: https://spr.ly/6422tuwKK
^CR at Samsung Support

Anonymous
1

2025-05-16

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
A pritty machine but really disappointing. The inside screen cracked without a scratch on the outside. Other brands replace quickly , Samsung would not replace it. Luckily, I had insurance . A lesson learned . Stay away from samsung flip phone
Originally posted on Samsung UK
Response from Samsung:
2025-05-16

CX

We are sad to see you are having issues with your display on your Z Flip5. We can assure you that our screens are made with high quality products, and the striking 6.7" FHD+ Dynamic AMOLED 2X display is made with Gorilla Glass Victus 2, giving you the ultimate protection. Furthermore, we know our Support Teams will get this resolved as quickly as we can, and we'd recommend getting in touch with us if you need any assistance by finding their contact details and opening hours here: https://www.samsung.com/uk/support/contact/
^LB at Samsung Support

Rozzski999
1

2024-08-23

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Small ounce plastic snapped off by hinge Samsung refuse to fix wear and tare complete joke been in case since day 1 clearly design fault and look on Google ! Lots of same issues! I will never buy a Samsung again and I have had one since the S9!
Originally posted on Samsung UK
Bigbert1107
4

2024-10-01

Larkhall scotland

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
Yea it a great phone but it's just a little bit too big for me when I have the protector phone case on that's the only bad thing I can say about it. So I'm loicoking for a smaller samsung mobile phone t device if you can recommend any to me me
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-10-13

CX

Thank you for your review, Bert! We are the moon to see that you like the Z Flip5 overall, however, we're sorry that you are finding it a little big when using a case. When it comes to finding a new phone, it would help to know you use your phone for the most and what particular features you would like to have. Please get in touch with our Customer Support Team directly, who will be happy to discuss our available smartphones and ensure you find the perfect one for your needs! All our contact methods and their operating hours can be found here: https://spr.ly/6425q8Ewx
^CR at Samsung Support

D D PATTISON
5

2024-10-30

Co durham

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I'm very happy with this great little phone I've got a good phone case for it to keep it well protected it's a ideal size to put straight into my bag pocket i just love it and also the great service that I get from Vodafone second to none 😀
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-10-30

CX

We are delighted to read that you are happy with the excellent features, inspiring colour and convenient size of your amazing Galaxy Z Flip5, Pattison! It is also great that you found the perfect case for it, so you can enjoy its great versatility, smartness and powerful performance with full peace of mind. The Galaxy Z Flip5 will unfold new possibilities in your hands every day!
^CL at Samsung Support

Kelly1010
5

2023-08-30

Hove - East Sussex

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
The Best Upgrade Yet! Everything I was hopping for and more. The use and versatility of the cover screen is superb. I would have to do a podcast to list what I have found possible to achieve with this great new edition to the Z Flip family.
I recommended this product
Originally posted on Samsung UK
Shash399
5

2024-04-09

Scotland

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I quite like the functionality of it. The fact that I can check most stuff on the cover screen has allowed me to not be on my phone as much, which to me at least, is a plus. However, a phone is designed to be used, so let's get into that. I find it easy to use, the new AI update was easy to get around and I like the new features. Although, Bixby does get a false trigger often and struggles with complex commands a bit, for example, if I ask to play a specific song from a specific playlist in Spotify, it struggles with that, Google assistant seems to be on the better end for more complex tasks. Coming back to the phone, I really enjoy the cameras and the night mode is very very good, the picture quality is crisp and I have no complaints there. Call sound quality is very clear. As for battery life, the phone charges quite quickly and retains battery for good time, although if taking many pictures and videos, it falls rapidly, but that is to be expected I suppose. Build wise, I like how the phone feels in my hand, it doesn't feel big, or bulky, or heavy.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-04-10

Samsung UK Reviews Team

Thank you for taking the time to write such an in-depth review for your Z Flip5, Shash! We are absolutely delighted to read how much you are loving you new smartphone, especially thanks to the convenient Cover Screen and user-friendly software. With the addition of the AI features in the last software update, you can really get excited! AI Generative Edit, Live Translate and Circle to Search and so much more! Not only do you get all of the above, but thanks to the sleek foldable design, you can enjoy portability like never before, with a phone that fits in even the smallest pockets. Plus with a dual lens camera and 4K video capabilities, you can capture memories in perfect detail!
^CR at Samsung Support

Mansoorsheik
5

2023-08-18

london

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
Elegance, beauty and a piece of art! Very beautifully created device that is powerful too. Flex cam provides a whole range of new possibilities. Can't wait to see them improving the cameras further. Handy, stylish and a good companion
I recommended this product
Originally posted on Samsung UK
TheMoonknights
5

2025-05-15

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
The phone was very good. I didn't have any issues with the display and also has a great battery life. The phone camera was pretty cool. The phone has a good performance for gaming and It also comes with top notch durability....
Originally posted on Samsung UK
Response from Samsung:
2025-05-16

CX

We are over the moon to see you are enjoying your Z Flip5! With the striking 6.7" FHD+ Dynamic AMOLED 2X display, the pics taken on the stellar 12MP Wide and Ultra-wide camera will be brought to life! Along with the 3.4" Super AMOLED cover display, we know you will be blown away! Along with the powerful Snapdragon 8 Gen 2 and 3,700 mAh battery, you will get the ultimate performance which will take your gaming journey to new depths!
^LB at Samsung Support

Juliecymru
5

2024-08-24

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
The convenient size. It fit easily in my hand and in pockets. I like the ability to answer the phone whilst it's folded. I always had a folding Motorola phone many years ago and an so glad that Samsung have the flip phone.
Originally posted on Samsung UK
Modster
5

2024-08-03

Essex

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
The first folding phone that I've had. It's fantastic. Great size when folded up in your pocket. Touchscreen works perfectly. Also when folded up the date snd time are displayed on the outside, which is a nice touch.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-08-07

CX

Thank you for your five-star review! We are thrilled to see how happy you are with your new Z Flip5! The unique foldable design allows you to fit your new phone into even the smallest of pockets and bags! With wonderful performance, a super useful cover screen allowing you to check the time, notifications and control certain apps, a magnificent camera, multitasking capabilities and a powerful battery, it's no surprise your feeling so positive!
^CR at Samsung Support

3Washburns
4

2025-09-09

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
Can't change the annoying font on the cover screen if I use a photo. Screen fold seems bigger- not as flat as my old Flip4 - hopefully it won't t break this time that turned the phone off every time it was opened.
Originally posted on Samsung UK
Response from Samsung:
2025-09-09

CX

Thank you for your continued loyalty and for upgrading with Samsung. We love having you with us!
^EW at Samsung Support

Dave Pornwriter
5

2025-08-16

Leicester

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
Fabulous display. Less impressed by the battery life..often less than a day. Excellent camera resolution. Still haven't figured out how to put apps on the outside display or upgrade to android 15 - is it possible?
I recommended this product
Originally posted on Samsung UK
Shell23
1

2023-10-22

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
Does not have good connection to Internet. Phone is made of glass, not gorilla glass as advertised. Dropped phone and it all cracked. Expensive repair. Lots of errors, on my phone and sisters. Would not buy again.
Originally posted on Samsung UK
golf and cigars
5

2025-10-24

huntingdon cambridgeshire

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
battery is very good for i need camera is pretty decent for what i use it for display is a lot better then expected durability is very good so far but i don't want to push it performance is very good so far
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2025-10-25

Samsung

Thank you for sharing your experience with the Galaxy Z Flip5. We’re glad to hear the device is meeting your expectations across key areas like battery life, performance, display quality, and durability. It’s great to know the camera is working well for your needs too. We appreciate your thoughtful comments and hope you continue to enjoy everything the device has to offer!
^CL at Samsung Support

Eddie1968
2

2024-11-11

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
2
Phone functionally very good, screens not great fount and back screens damage too easily. Always have Samsung. Had flip 4 and now the 5 and screens damaged significantly easier than the other Samsung phones
Originally posted on Samsung UK
m00ni71
1

2025-02-14

Lancashire

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
The rubber strip has fallen out on the left hinge. It's not been dropped and always had a case. It's sat in the box I have gone to the s25 ultra. This flip 5 was a disappointment 😞 and would not recommend
Originally posted on Samsung UK
Response from Samsung:
2025-02-19

CX

Thank you for bringing this to our attention. We are very sorry to read that your Flip5 has sustained damage, and as result, you have chosen to move to a different phone. Although you have an alternative phone, we are keen to help your Flip5 and ensure it gets repaired as quickly as possible. To discuss your repair options, please do not hesitate to contact our Technical Support Team directly. You can find all our contact methods and their operating hours here: https://www.samsung.com/uk/support/contact/
^CR at Samsung Support

Anonymous
5

2023-09-01

Manchester

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I have always been fascinated by flip phones, especially the ones that can fold in half like a book. That’s why I was excited to try out the Samsung Galaxy Z Flip 5, the latest clamshell foldable from the Korean giant. And I have to say, it did not disappoint me. It is a stunning device, with a sleek design and a gorgeous display. It feels premium in the hand, and it’s surprisingly easy to use with one hand. The hinge is smooth and sturdy, and it allows me to adjust the angle of the screen to suit my needs. Whether I want to watch a video, take a selfie, or browse the web... The camera performance is also impressive, with a dual 12MP rear setup and a 10MP front shooter. The photos are sharp, colourful, and detailed, and the video quality is smooth and stable. The Z Flip 5 is not only beautiful, but also powerful. The battery life is decent, lasting me a full day of moderate use. And it supports wireless charging and reverse wireless charging, which is convenient. I think the Galaxy Z Flip 5 is an amazing phone that offers a unique and enjoyable experience. It’s flippin’ great!
Gemmalav
1

2025-05-16

Whitehaven

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
After only having the device for just over 12 months. A screen bleed appeared where the phone folds. This since has led to the full screen. Meaning I pay a contract for a device which is totally unusable.
Originally posted on Samsung UK
Response from Samsung:
2025-05-16

CX

We are sorry to see you are facing issues with your Z Flip5, Gemma. With the striking 6.7" FHD+ Dynamic AMOLED 2X display, we want you to be enjoying this to its full potential! We'd recommend getting in touch with our Support Teams who can look at your options to get this resolved quickly. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/
^LB at Samsung Support

TinyT88
3

2024-10-23

Glasgow

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
3
It's not bad but my only fault with it is that it is easy to damage the main screen and have it become unusable. I've had mine break 3 times in the year I've had it and I'm just lucky I got insurance.
Originally posted on Samsung UK
Response from Samsung:
2024-10-24

CX

Thank you for sharing with us this review about your Galaxy Z Flip5. While we are pleased to read that you think this is a good phone, we also appreciate that you are not happy with the durability of the main screen, as it broke 3 times within the same year. We appreciate that this situation is not ideal. Pease follow this link from our colleagues abroad, where you can find a comprehensive guide about how to care for your Samsung foldable phone, to avoid any damage or wearing in the short and long term: https://spr.ly/6427qFvQz In the meantime, please rest assured that all our products, including our foldable phones, go through a series of rigorous tests at the time of manufacturing to ensure they meet our high standards of quality and durability.
^CL at Samsung Support

David J Bubb
5

2025-04-21

London, United Kingdom

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
[This review was collected as part of a promotion.] I love the flip aspect of it and its ability to be used like the classic flip phone during calls. This is perfect for work with emails as if offers usage from flexible angles. The camera is great.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2025-04-21

CX

We are over the moon to see you are enjoying your spectacular Z Flip5, David! Going from the 3.4" Super AMOLED display to the incredible 6.7" Dynamic AMOLED 2X display will impress you for years to come! Along with the Flex Hinge, you will be flipping away to your hearts content! Along with the impressive 12MP camera, you will be taking epic pics which will wow everyone you meet!
^LB at Samsung Support

KAZZA1960
5

2024-07-23

Liverpool

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
Love , love my new flip z ! A few of my friends and fam also wwnt out and bought it too . They where that impressed too. Having the life guarantee for the screen repair is a winner as well 👌
Originally posted on Samsung UK
Response from Samsung:
2024-07-29

Samsung UK Reviews Team

Your Z Flip5 is an eye-catching smartphone, so we can understand why you're loving it, and why those around you were so eager to join you with enjoying everything that it can offer. It's great to see that you're loving the design and the reassurance that the warranty provides.
^DB at Samsung Support

MMS1
5

2023-11-24

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
Love,love love this phone!!! It's unique and i like things a bit different. Not had any problems with it samsung phones are the best anyway. Lots of customization, would definitely recommend
I recommended this product
Originally posted on Samsung UK
JackB2
3

2024-07-17

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
3
[This review was collected as part of a promotion.] I enjoy it, it's cool. Battery life and cameras could be better, sometimes a bit buggy, but I don't really regret my purchase. I like the separation between having it folded and open.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-07-18

Samsung UK Reviews Team

Thank you for taking the time to share with us this review about your experience with the Galaxy Z Flip5, Jack. We are pleased to read that you like the innovative Flip design of your device with two screens, which gives you maximum flexibility with plenty of style and comfort, although you think the performance, battery life and camera can be improved. We would like to look into this a bit more in detail, and we recommend getting in touch with our Support Teams, who will be more than happy to assist you with getting the best experience out of this incredibly smart and powerful device. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6422ilRdG
^CL at Samsung Support

Defiant Rascal
1

2024-06-04

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
My phone does things that I don't ask it to do. I've lost things because my phone chooses to second guess me. My phone makes me mad, maybe they gave me a duff version in the shop.
Originally posted on Samsung UK
Response from Samsung:
2024-06-05

Samsung UK Reviews Team

Thank you for bringing your concerns to our attention. We are very sorry that you are not having a positive experience with your Z Flip5, and we are eager to help. In order to provide swift and effective advice, we would like you to contact our experts directly, and give them a detailed account of the issues you are experiencing. Once we have more information, we will ensure you are provided with a solution. You can find all our contact methods and their operating hours here: https://spr.ly/642156r3b.
^CR at Samsung Support

Stefan Brasov
1

2025-03-24

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
1
The display seal broken after 6 months, not covered by warranty and after 1 year and 6 months the display stop working. And again not covered by warranty because of broken seal...
Originally posted on Samsung UK
Response from Samsung:
2025-03-24

CX

While we can understand your frustration, Stefan, if there is any physical damage to any of our smartphones, even accidental damage, then the warranty is invalidated, so any repairs would be chargeable. Once we complete the repair we do bring it back under its warranty for any time that was remaining. If you do still want us to assist you with your Z Flip5 then our Customer Support team would be happy to discuss all available options. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact
^DB at Samsung Support

Ramz101
5

2023-08-21

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
Love this Phone, the best Flip so far and a stunning beautiful design. No Gap and perfectly balanced and in all the years of using the flip this one is just ticks all the boxes.
Originally posted on Samsung UK
curlywurly
5

2024-02-19

London

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I have all the z flips and they have been reliable. The only improvement i would suggest for the z flip 5 is allowing more apps on the cover screen to save opening the phone.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-10-31

CX

Thank you for your continued loyalty and upgrading with Samsung, we love having you with us! We're also happy to take on board your feedback regarding your Z Flip5, so that we can keep on providing our customers with everything that they'd want.
^DB at Samsung Support

ClaireF03
5

2025-06-03

Cambridge

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
The whole phone is exactly what I was looking for. Easy to use, watch half the screen as necessary, great camera, love samsung products, although I'm yet to learn everything
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2025-06-04

CX

We're thrilled to see how much you are loving your Z Flip5, Claire! This phone is super intuitive to use, and the Cover Screen provides the ultimate convenience while your phone is folded. The camera is outstanding, with a brilliant 12 MP resolution, capturing your memories beautifully. We'e sure that you'll be an expert in this awesome phone in no time!
^SK at Samsung Support

WinkySmirkles
5

2025-06-03

Birmingham, West Midlands

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
This is a brilliant phone, it's in excellent condition, the battery lasts ages, the camera is amazing and the screen doesn't have a mark on it. I would highly recommend.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2025-06-04

CX

Fantastic to see how much you are enjoying your Z Flip5! We use only the very best materials when crafting our phones, and it shows in the premium condition of our devices. The 3700 mAh battery has you covered all day, ensuring that you can always snap the perfect pic with the 12 MP camera. You can then display these great photos on the stunning Dynamic AMOLED 2X screen, which is incredibly strong. You'll be loving this phone for years to come!
^SK at Samsung Support

Liana 68
5

2024-11-06

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I love it because it fits into my pockets and being the pensioner I find it safer that I can keep it in my pocket Out of Reach of anyone and the front of it looks great
I recommended this product
Originally posted on Samsung UK
JaceAce7
5

2024-10-22

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I'm still trying to learn all the features on this device. What i have learned is how easy it is to use, Google Maps, Google Wallet without having to open the phone
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-10-24

CX

We are delighted to read that you have already started making the most of the incredible features and unmatched versatility of your Galaxy Z Flip5, Jace! We are confident it is only a matter of time before you become a pro at using every single feature and function of this device for a premium experience with it. In the meantime, we would also like to share with you this link, where you can find a wealth of information about how to get the best out of this phone right away: https://spr.ly/6424qFNey
^CL at Samsung Support

Farhana
5

2024-08-02

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
THE FLIP IS EVERYTHING, such a great phone! Camera is amazing, the processing speed is so good and who doesn't love to end a call by slamming their phone shut????
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-08-05

CX

Thank you for sharing your fantastic experience with the Z Flip5, Farhana! We're thrilled to hear you're loving it, it's definitely the ultimate "it girl" phone! We're delighted to hear you're impressed with the amazing camera and lightning-fast processing speed. Plus, who can resist the retro, cool ending of a call with a satisfying flip? It's the perfect blend of nostalgia and cutting-edge technology! Many thanks for your stellar review, we know you'll continue to love flipping in style!
^AP at Samsung Support

rob211
5

2024-07-10

Austin, texas

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
5
I love how easy it is to put this in my pocket, and it does not take up much space. Also, I was worried that the battery would be a problem but it has been great!
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-07-13

Samsung UK Reviews Team

We are pleased to see that you have been making the most of the impressive flexibility and versatility of your brilliant Galaxy Z Flip5, Rob! Not only does this device fold and unfold as you like to fit in every space easily; but it also comes with a fantastic range of smart features, powerful specs and a long-lasting battery for a full premium experience. You are now ready to unfold a world of possibilities in your hands with this innovative phone!
^CL at Samsung Support

MGretineo
4

2024-08-25

Storage : 256 GB | color : Graphite | Memory : 8GB | Number of SIM : Dual SIM
4
Very good upgrade from my Flip 3. The larger front screen is a great addition. Inside screen protector is still pretty poor though...it delaminates after a year.
I recommended this product
Originally posted on Samsung UK
Response from Samsung:
2024-08-29

CX

We are pleased to read that you think the Galaxy Z Flip5 is a very good upgrade from your previous and still amazing Galaxy Z Flip3, especially thanks to its larger and very functional cover display. We also appreciate that you wished for the built-in screen protector to be of better quality, and if you are experiencing any issues with it, please don't hesitate to visit your closest Samsung Experience Store, where one of our colleagues will be ready to help. You can find your closest one directly on this link: https://spr.ly/6429m511D
^CL at Samsung Support

User manual & downloads

User Manual (Android 17)

ver 1.0 | 2.37 MB

Oct 23. 2026

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Safety Guide

ver 3.1.1 | 6 MB

Oct 15. 2026

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User Manual (Android 16)

ver 1.0 | 2.72 MB

Oct 02. 2025

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User Manual (Android 15)

ver 1.1 | 3 MB

Jun 17. 2025

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*Network: The bandwidths supported by the device may vary depending on the region or service provider.

*Battery - Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors.